RoadVitals

2016 Thor Palazzo

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Sep 28, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
2 injuries, 0 deaths reported

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2016 Thor Palazzo, most frequently naming the body & structure, other / unspecified and visibility categories. 4 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure250.0%
  • Other / unspecified125.0%
  • Visibility125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
17V555000

VISIBILITY:WINDSHIELD WIPER/WASHER

Sep 7, 2017
1,105 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.
The risk: If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
Thor Motor CoachManufacturer number RC000146View on NHTSA.gov
17V096000

VISIBILITY:WINDSHIELD WIPER/WASHER

Feb 14, 2017
2,483 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014-2015 Tuscany, Tuscany XTE and Palazzo motorhomes. The windshield wiper systems on these vehicles may have been improperly installed or secured, causing the wipers to fail during operation.
The risk: If the windshield wipers fail, the driver would have decreased visibility, increasing the risk of a crash.
The remedy: TMC will notify owners, and dealers will inspect the wiper system, tightening the wiper nuts to the proper specifications, as necessary, free of charge. The recall began on April 12, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000128.
Thor Motor CoachManufacturer number RC000128View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Sep 28, 2021

A bracket holding the front fiberglass cap or facia to the frame came loose and fell off on the interstate I-94 in Wisconsin, making a big clunk under our motorcoach causing several cars to swerve avoiding the metal bracket laying in the road. We had to pull over on the busy interstate to assess any damage to our coach. Luckily we came out unscathed. After looking into this further, I noticed that the screws holding the bracket on were broken off in the metal frame. I looked at the other bracket on the driver's side and the screws were broken off in the frame too and being held by one wood screw on the fiberglass facia. It seems that the wrong type of fasteners ate being used causing this failure

NHTSA ID
11434779
Incident
Jul 20, 2021
Filed Sep 24, 2020

THE VEHICLE WAS STATIONARY WHEN I FOUND THE DOUBLE PANE WINDOW COMING APART. IF I HAD BEEN DRIVING DOWN THE ROAD OR HIGHWAY THE GLASS WOULD HAVE CAME OFF INTO ON COMING TRAFFIC OR HIT A CAR BEHIND ME. THE WINDOWS ARE MADE BY HERH WINDOWS. I BELIEVE ANOTHER COMPANY HAS BOUGHT THEM OUT NOW.*DT*JB

NHTSA ID
11360961
Incident
Sep 6, 2020
Mileage
6,000 mi
Other / unspecifiedVisibility
Filed Feb 26, 2020

WE ARE VERY CONCERNED THE WINDOWS ON OUR 2016 PALAZZO WITH ONLY 12000 MILES ON IT HAS WINDOWS THAT ARE SEPARATING. THEY STARTED SEPARATING AT 8000. WE HAVE 5 WINDOWS THAT ARE SEPARATING AND ALL OF THE SUDDEN ARE HANGING OFF THE MOTOR HOME. IT WOULD BE DEVASTATING IF THEY FELL OFF AND HIT ANOTHER MOTOR VEHICLE OR MOTORCYCLE. *DT*JB

NHTSA ID
11311742
Incident
Oct 1, 2018
Mileage
8,000 mi
Body & structure
Filed Nov 5, 2018

THE WOOD FLOORS IN THE CARGO BAYS OF MY CLASS 'A' MOTORHOME WERE NOT SEALED DURING MANUFACTURING, WHICH ALLOWED WATER TO ENTER THE BAYS AND ROTTING THE WOOD FLOORS. THIS RESULTED IN A HAZARDOUS CONDITION WHILE THE VEHICLE IS IN MOTION WHERE ITEMS, IN THE BAYS, COULD FALL UNDER THE TIRES OR JEOPARDIZE THE SAFETY OF OTHER VEHICLES. THIS CONDITION HAS OCCURRED TWICE ON MY VEHICLE AND WAS REPAIRED ONCE BY THOR UNDER WARRANTY, BUT REOCCURRED LESS THAN SIX MONTHS LATER.

NHTSA ID
11149573
Incident
Apr 7, 2018
Mileage
10,000 mi
Filed Jun 13, 2016
2 injuries reported

ON APRIL 5, 2016, AS WE WERE DRIVING IN SOUTH CAROLINA, ON A DIVIDED HIGHWAY AT ABOUT 65 MPH, WHEN WITH NO WARNING, WITH NO WARNING, THE OVERHEAD CABINET DIRECTLY OVER OUR HEADS CAME CRASHING DOWN ON US. IT HIT ME ON THE HEAD AND SHOULDER, AND HIT MY HUSBAND, JEFF, ON HIS ARM AND HAND. JEFF MANAGED TO LOOK OUT THE SIDE WINDOW AND USE THE CENTER LANE MARKING TO MAKE SURE WE STAYED ON THE ROAD. HE THEN PUT HIS HEAD DOWN SO THAT HE COULD SEE WELL ENOUGH UNDERNEATH THE FALLEN CABINET TO GET US OFF ON THE SHOULDER OF THE ROAD. IF HE HADN'T BEEN ABLE TO DO THAT, WE VERY LIKELY WOULD HAVE GONE OFF THE ROAD. WE FIRST HAD TO SEMI-ARGUE WITH THOR TO GET THEM TO ADDRESS THIS WARRANTY ITEM. WHEN THEY FINALLY AGREED TO ADDRESS THE ISSUE, WE HAD TO INSIST THAT THEY RE-ENGINEER HOW THE OVERHEAD CABINET WAS ATTACHED TO THE BED THAT RIDES ABOVE THE CAB. THE WAY THE CABINET WAS ATTACHED WAS TO HAVE 14 WOOD SCREWS IN THE FRONT OF THE CABINET, ADHERING IT TO THE METAL BED & REINFORCEMENT ABOVE, AND ONLY 2 IN THE BACK OF THE CABINET. AGAIN, WOOD SCREWS WERE USED TO ATTEMPT TO SCREW INTO METAL. WE WERE DISAPPOINTED BY THE SOMEWHAT LACK OF CONCERN THOR DISPLAYED FOR OTHER CUSTOMERS WHO MAY HAVE PURCHASED A MOTORHOME WITH THE SAME OVERHEAD CABINET CONFIGURATION. THEY KEPT INSISTING THAT OUR SITUATION WAS AN EXCEPTION, AND THAT THIS HAD NEVER OCCURRED BEFORE. HOWEVER, HOW SECURE CAN ANY CABINET BE IF WOOD SCREWS ARE USED TO SCREW INTO METAL'..AND ARE 2 SCREWS TRULY SUFFICIENT FOR ADHERING THE BACK PORTION OF THE CABINET, WHERE MOST OF THE WEIGHT SITS? WE'RE OK NOW, BUT WHAT ABOUT OTHERS? OTHERS MAY HAVE THE SAME THING HAPPEN TO THEM. PERHAPS THIS HAS ALREADY OCCURRED, WITH DISASTROUS RESULTS, AND THE OCCUPANTS MAY NOT BE IN ANY POSITION TO EXPLAIN THAT THE CABINET WAS THE CAUSE, AND NOT JUST ANOTHER PIECE OF DAMAGE THAT OCCURRED AS A RESULT OF THE CRASH.*DT*JB

NHTSA ID
10874059
Incident
Apr 5, 2016
Mileage
6,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Palazzo by model year
YearComplaintsRecallsInvestigationsIssue Index
2019130—
2018030—
2017241—
2016Viewing540—
2015240—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.