2010 Toyota 4Runner Airbags Problems

My 4Runner was involved in a collision where the airbags did not deploy, and I was knocked unconscious from hitting the steering wheel. The vehicle now shows an SRS fault code and is subject to an open Takata airbag recall. Toyota corporate initially stated they would cover towing for the recall repair, then reversed that decision, claiming an airbag fault does not prevent the vehicle from starting. Because of the failed airbag deployment and recall defect, the vehicle is unsafe to drive until the recall is completed. Toyota’s refusal to provide towing prevents me from safely completing a federally mandated safety recall. I am requesting NHTSA assistance in ensuring Toyota fulfills its obligations under federal recall law.

NHTSA ID

11694956

Incident

Jan 1, 2023

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE FAILURE RECURRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000. *BF *AS

NHTSA ID

11327263

Incident

May 15, 2020

Mileage

168,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF SANTA FE (1500 ST MICHAEL DR., SANTA FE, NM) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11079849

Incident

Jan 9, 2018

TAKATA RECALL

NHTSA ID

11062414

Incident

Jan 12, 2018

Mileage

93,000 mi

TAKATA RECALL. I HAVE BEEN TRYING FOR ALMOST A YEAR WITHOUT SUCCESS TO HAVE MY RECALLED AIRBAGS REPLACED. I HAVE BEEN WORKING WITH MY LOCAL TOYOTA DEALER, KENDALL A TOYOTA OF ANCHORAGE, ALASKA AND HAVE BEEN TOLD REPEATEDLY THEY ARE WAITING ON AN INSTALL KIT. MEANWHILE, MY VEHICLE, (WHO SPENT THE BETTER PART OF ITS LIFE IN HOT, HUMID TEXAS, MAKING THE INFLATORS EVEN MORE UNSTABLE) REMAINS UNSAFE FOR MY FAMILY. PLEASE ASSIST ME IN RESOLVING THIS ISSUE.

NHTSA ID

11048534

Incident

May 31, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AL HENDRICKSON TOYOTA (5201 W SAMPLE RD, COCONUT CREEK, FL 33073, PHONE NUMBER: (954) 972-1100) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11043054

Incident

Nov 8, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION TOYOTA ARAPAHOE, 10531 E ARAPAHOE RD, CENTENNIAL, CO 80112) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL 2019. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11025343

Incident

May 23, 2016

TAKATA RECALL - OVER A YEAR AGO TOYOTA SENT ME A RECALL NOTICE TELLING ME THAT MY VEHICLE WAS CONSIDERED UNSAFE TO HAVE ANYONE IN THE FRONT PASSENGER SEAT AS IT IS POTENTIALLY DEADLY DUE TO AN AIRBAG DEFECT. FOR OVER A YEAR I HAVE COMPLIED WITH THIS DIRECTIVE AND NOT BEEN FULLY ABLE TO UTILIZE MY VEHICLE AS IT IS NOW ONLY A FOUR PERSON VEHICLE VS. 5 PERSON. RECENTLY I RECEIVED MY RECALL NOTICE STATING THAT TOYOTA WAS FINALLY ABLE TO FIX THIS ISSUE AND THE NOTICE DIRECTED ME TO CONTACT MY LOCAL TOYOTA DEALER TO HAVE SEVERAL PARTS REPLACED. UPON CONTACTING MY LOCAL DEALER I WAS TOLD, "THEY SHOW THEY ARE ON BACK ORDER AT THE MOMENT SO THERE IS NO ETA ON THE EXACT DATE OF WHEN THEY WILL BE IN BUT THERE WAS ONE ORDERED FOR YOU SPECIFICALLY SO WHEN THE PARTS DO COME IN WE WILL CONTACT YOU." SO BASICALLY I WAITED OVER A YEAR FOR TOYOTA TO TELL ME THEY COULD FINALLY FIX THIS POTENTIALLY DEADLY PROBLEM WITH MY VEHICLE ONLY FOR TOYOTA TO TELL ME THEY REALLY CAN'T FIX IT AND DON'T KNOW WHEN THEY'LL BE ABLE TO. THAT'S NOT OKAY. IT'S FALSE ADVERTISING AND A FARCE TO CUSTOMERS WHO HAVE BEEN ASKED TO NOT USE THEIR VEHICLE AS PURCHASED. ADDITIONALLY, MY VEHICLE HAS 95,000 MILES ON IT AND I WILL WANT TO SELL IT SOON (PREFERABLY BEFORE IT HITS 100,000 MILES, BUT WHO IS GOING TO BUY A VEHICLE THAT CAN'T BE USED IN THE MANNER IN WHICH IT WAS INTENDED. THIS ISSUE IS BEING UNFAIRLY ADDRESSED.

NHTSA ID

11020324

Incident

May 1, 2016

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER TOYOTA SOUTH OF ATLANTA GEORGIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).

NHTSA ID

11020152

Incident

May 23, 2016

TAKATA RECALL: I RECEIVED A NOTICED THAT I COULD NOW COORDINATE WITH MY LOCAL DEALERSHIP TO HAVE THE AIRBAG ISSUES FOXED. WHEN I CONTACTED THE DEALER THEY STATED THEY HAVE THE PART, BUT CANNOT DO THE REPAIR UNTIL 6 OCTOBER, ALMOST 2 MONTHS FROM NOTIFICATION,

NHTSA ID

11015779

Incident

Aug 14, 2017

TAKATA RECALL , FOR OVER ONE YOUR WE COULDNT USE THE FRONT PASSANGER SEAT, AND AND ONE OF USE HAD TO SIT IN THE BACK , DO TO SAFTY WARNIONGS

NHTSA ID

11015743

Incident

Jun 9, 2016

PASSENGER SIDE TAKATA AIRBAG INFLATOR (ZONE A) RECALL NOT YET REPLACED. I LIVE IN HOUSTON, TEXAS; ONE OF THE MOST HUMID PLACES ON EARTH. HOW SOON MAY I PLAN ON THIS INFLATOR BEING REPLACED?

NHTSA ID

11014186

Incident

Jan 1, 2015

Mileage

103,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (NORTH HOLLYWOOD TOYOTA IN NORTH HOLLYWOOD, CA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11013531

Incident

May 23, 2016

TAKATA RECALL. I AM STILL AWAITING THE DEALER IN OUR CITY TO TELL ME IT IS ALRIGHT TO BRING MY VEHICLE IN FOR REPAIR. SINCE ORIGINALLY GETTING THE RECALL NOTICE IN 2016 AND RECEIVING A SUBSEQUENT RECALL NOTICE IN JUNE, I HAVE BEEN TOLD BY THE SERVICE DEPARTMENT THAT THE PARTS FOR MY VEHICLE ARE NOT YET AVAILABLE AND I NEED TO WAIT FOR ANOTHER RECALL NOTICE SAYING THAT MY VEHICLE WILL BE REPAIRED. IT IS WORRISOME THAT CAR OWNERS ARE STILL BEING FATALLY INJURED AND SAFETY INSTRUCTIONS PROVIDED BY THE DEALER SAY THAT THE FRONT PASSENGER SEAT SHOULD NOT BE USED DUE TO THE POSSIBLE CASE OF INJURY IN A HEAD ON COLLISION. IS THERE SOME WAY TO GET THIS RECALL REPAIR DONE MORE QUICKLY?

NHTSA ID

11012409

Incident

May 31, 2016

TAKATA RECALL I HAVE YET TO GET A RECALL NOTICE OR ANY SOLUTION/FIX FOR MY 4-RUNNER. WHEN I CALLED TOYOTA ABOUT WHEN SOMETING WAS GOING TO BE DONE OR WHEN THEY ARE GOING TO FIX THE AIR BAG. I WAS TOLD THAT THEY DID NOT KNOW WHEN THEY WOULD FIX IF ANY AND TO JUST NOT RIDE IN THE FRONT SEAT OF MY 4-RUNNER TILL THEY FIXE THE RECALL.

NHTSA ID

11010528

Incident

Feb 17, 2017

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAUI TOYOTA IN MAUI, HAWAII WAS MADE AWARE OF THE RECALL AND STATED THAT THE VEHICLE COULD NOT BE SERVICED UNTIL SEPTEMBER 27, 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11006203

Incident

Jul 14, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD BEND TOYOTA AT 20465 SOUTHWEST FWY, RICHMOND, TX 77469, (281) 341-5900 WHERE IT WAS CONFIRMED THAT NO PARTS WERE AVAILABLE AND STATED THAT PARTS WERE ON BACK ORDER. THE CONTACT THEN STATED THAT SHE HAD AN APPOINTMENT WITH STERLING MCCALL AT 9400 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 270-3900 BUT ONCE SHE ARRIVED, THE DEALER STATED THAT NO PARTS WERE AVAILABLE. THE CONTACT CALLED MIKE CALVERT TOYOTA 2333 S LOOP W, HOUSTON, TX 77054 WHERE AND APPOINTMENT WAS MADE BUT ONCE THE CONTACT ARRIVED THE DEALER STATED THAT THEY WERE MISTAKEN AND THAT NO PARTS WERE AVAILABLE. THE CONTACT THEN CALLED JOE MYERS TOYOTA AT 19010 NORTHWEST FWY, HOUSTON, TX 77065 (281) 973-5306 WHERE IT WAS CONFIRMED THAT NO PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11006195

Incident

Dec 6, 2016

TL* THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER TOYOTA OF MIDLAND LOCATED AT 800 N LOOP 250 W MIDLAND, TX 79703 WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER AND SHOULD ARRIVE IN TWO WEEKS. THE CONTACT LEFT A VOICE MAIL MESSAGE FOR THE SERVICE MANAGER BUT RECEIVED NO RESPONSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11005128

Incident

Jul 13, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH TWO DEALERS (STEVINSON TOYOTA EAST 444 S HAVANA ST, AURORA, CO 80012 AND STEVINSON TOYOTA WEST 780 DENVER WEST COLORADO MILLS BLVD, LAKEWOOD, CO 80401) WHO STATED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE AND OFFERED A LOANER VEHICLE, WHICH THE CONTACT DECLINED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11004868

Incident

Jul 5, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (DUDLEY TOYOTA IN DUDLEY, MA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11004292

Incident

May 23, 2016

TAKATA RECALL. I HAVE PURCHASED MY VEHICLE USED AND TO DATE BEEN UNABLE TO HAVE PASSENGERS IN MY VEHICLE. PRIOR TO MAKING OUR PURCHASE DECISION WE CALLED TOYOTA AND WAS TOLD AIRBAG REPLACEMENTS FOR TOYOTA 4RUNNERS ARE 2 WEEKS OUT, SO WE DECIDED TO PURCHASE THE CAR. WE HAVE CONTACTED TOYOTA EVERY 2 WEEKS SINCE OUR PURCHASE AND EVERY TWO WEEKS WE ARE TOLD THE SAME THING; "TWO MORE WEEKS." WE WERE TOLD WE CAN NOT HAVE A RENTAL VEHICLE AND FEEL AS IF WE SHOULD NOT HAVE PURCHASED THIS VEHICLE. WE ARE EXTREMELY DISAPPOINTED IN THE LACK OF CARE AND INCONVENIENCE THIS HAS CAUSED TO OUR LIVES. HOW DO WE GET A REALISTIC ANSWER AS TO WHEN THIS SITUATION WILL BE RESOLVED??

NHTSA ID

11003785

Incident

Jul 8, 2017

"TAKATA RECALL" FIRST OF ALL... TAKING SO LONG IN BETWEEN NOTICES ABOUT THIS ISSUE IS RISKY ISN'T IT??? I MEAN, YOU KNOW YOU'D HAVE A LAWSUIT IF MORE PEOPLE WERE KILLED OR INJURED BY THE AIRBAG DEFECT. SECONDLY, THE TOYOTA DEALERSHIP THAT I CALLED AND SCHEDULED THE APPOINTMENT WITH GOT ME IN THE NEXT DAY (WHICH WAS GREAT), BUT THEY FAILED TO REALIZE THAT THEY DIDN'T EVEN HAVE THE RIGHT PART FOR MY PARTICULAR CAR! I DROVE ALMOST AN HOUR THERE, WASTED AN HOUR THERE AND THEN THEY TOLD ME THEY WERE SORRY AND THEY DIDN'T HAVE THE RIGHT PART. THEY ASKED IF I COULD BRING IT BACK TOMORROW OR LEAVE IT OVERNIGHT, BUT WHEN I ASKED IF THEY'D GIVE ME SOMETHING TO DRIVE THEY SAID THEY DON'T DO THAT... SO, SOMEONE DROPPED THE BALL! WHAT IF SOMETHING HAPPENED TO MY AIRBAG AND SOMEONE WAS INJURED OR KILLED? SCOTT WILL TOYOTA OF SUMTER SOUTH CAROLINA IS THE NAME OF THE DEALERSHIP BY THE WAY. I WILL FIND ANOTHER DEALERSHIP AND TELL THEM TO MAKE SURE THAT THEY HAVE THE RIGHT PART FIRST (BECAUSE YOU KNOW THAT'S MY JOB AS THE CUSTOMER TO PAY FOR YOUR SCREWUPS!!) FEEL FREE TO CONTACT ME, THANKS!

NHTSA ID

11003763

Incident

Jul 6, 2017

TAKATA RECALL. TOYOTA WILL NOT PROVIDE RECALL INFORMATION FOR REPAIR. I HAVE MADE NUMEROUS CALLS TO THE DEALER AND THEY ARE PRETTY CAVALIER ABOUT IT.

NHTSA ID

11001219

Incident

Jun 1, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER PRINCIPLE TOYOTA LOCATED AT 7370 WINCHESTER RD, MEMPHIS, TN 38125; (877) 217-4003 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 888-270-9371. THE MANUFACTURER STATED THAT THE PARTS WILL NOT BE AVAILABLE UNTIL SEPTEMBER OF 2017 AND WILL INFORM THE CONTACT WHEN THE PARTS WILL BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE NUMBER 1705221059 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11000154

Incident

May 23, 2016

TAKATA INFLATORS. HAVE NOT BEEN ABLE TO USE PASSENGER SEAT FOR OVER 1 YEAR. STILL WAITING FOR REPAIRS OVER 1 YEAR LATER.

NHTSA ID

10994354

Incident

May 31, 2016