2013 Toyota Avalon Hybrid Owner Complaints

The contact owns a 2013 Toyota Avalon Hybrid. The contact stated that several instrument cluster warning lights were illuminated. The vehicle was taken to the local dealer who informed the contact that they were unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the vehicle was a hazard and could catch on fire. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 98,000.

NHTSA ID

11445406

Incident

Jun 1, 2020

Mileage

98,000 mi

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER SIDE OF THE VEHICLE AND THE CONTACT NOTICED THAT THE PASSENGER SIDE EXTERIOR MIRROR HAD SHATTERED. THE MIRROR WAS NOT STRUCK BY ANY FOREIGN OBJECTS. THE VEHICLE WAS TAKEN TO JOHN O'NEIL JOHNSON TOYOTA (LOCATED AT 2900 MS-39, MERIDIAN, MS 39301, (888) 781-0044) WHERE IT WAS DIAGNOSED THAT THE MIRROR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

NHTSA ID

11252055

Incident

Aug 20, 2019

Mileage

43,000 mi

WHEN IT RAINS HEAVILY (WITHIN THE TWO MONTHS I HAVE OWNED IT), THE ROOF AND/OR SUNROOF LEAKS CAUSING WATER DAMAGE IN MULTIPLE AREAS OF THE ROOF. THE DEALERSHIP CANNOT FIND A CAUSE AFTER THE INITIAL SUNROOF DRAIN WAS CLEARED.

NHTSA ID

11221582

Incident

May 6, 2019

WHEN I PUT THE CAR IN REVERSE, THERE IS A VERY LOUD GRINDING NOISE AS THE RETRACTABLE REAR WINDOW SCREEN TRIES TO GO UP. WHEN THE CAR IS PUT IN GEAR THERE IS A DIFFERENT GRINDING NOISE. THE SCREEN HAS FROZEN IN VARIOUS STAGES OF UP OR DOWN, BUT NOW IS STUCK DOWN, OBVIOUSLY TRYING TO RAISE. ACCORDING TO MANY POSTS ONLINE, INCLUDING SOME FROM TOYOTA DEALERSHIPS, THIS HAS BEEN AN ONGOING PROBLEM FOR OVER 10 YEARS. IT IS A SAFETY PROBLEM AT NIGHT WHEN THE SCREEN HAS BEEN STUCK IN THE UP POSITION AND IT IS DIFFICULT TO SEE OUT. IT IS ALSO A SAFETY PROBLEM BECAUSE THE NOISE IS VERY LOUD AND DISTRACTING. I HAVE TAKEN IT TO TWO DIFFERENT TOYOTA DEALERS WHO SAY IT WILL COST $1,600 TO REPLACE, BUT IT WOULD ONLY BE GUARANTEED FOR 1 YEAR. THE FUSE CAN'T BE REMOVED TO DISABLE IT AND STOP THE NOISE BECAUSE IT WILL AFFECT THE CRUISE CONTROL AND THE BLINKERS. I WANT THE NOISE SILENCED. TOYOTA NEEDS TO FIX THIS ISSUE THROUGH A WARRANTY EXTENSION OR RECALL.

NHTSA ID

11218055

Incident

May 1, 2019

HEADLIGHTS BLOW OUT FREQUENTLY AND NEED REPLACING.

NHTSA ID

11099094

Incident

May 31, 2018

Mileage

65,797 mi

REAR WINDOW SHADE WILL NOT RETRACT. STAYS IN UP POSITION ALL THE TIME. HARD TO SEE AT NIGHT. DEALER SAYS THERE HAS BEEN ALOT OF SHADES THAT QUIT FUNTIONING. NOT COVERED UNDER WARRANTY. $1700 REPAIR IF WANT DONE. CAN'T EVEN DISABLE SO IT WILL RETRACT AND STAY DOWN.

NHTSA ID

11039357

Incident

Aug 15, 2017

Mileage

58,000 mi

AVALON RECALL NO 15V728. HAD THE RECALL "REMEDY" PERFORMED ON MY CAR 09/07/16 (WAS HAVING NO ISSUE WITH MY CAR BEFORE THE RECALL) AND NOW THE PCS WARNING BUZZES AND LIGHTS UP, AND THE RED BRAKE! MESSAGE LIGHTS UP EVERY TIME I DRIVE THE VEHICLE! CONTACTED TOYOTA CORPORATE OFC (CASE #1609142106 & #1611100472) TO REPORT THE ISSUE HAS NOT BEEN RESOLVED, AND EXPRESS MY FEAR THAT THE SYSTEM WILL NOW NOT WORK WHEN IT IS SUPPOSED TO, BUT THE "CASE MGR" (CORY CARTER) STATED "THERE IS NOTHING ELSE THEY CAN DO FOR ME", AND ADVISED ME TO "SEEK OUTSIDE ASSISTANCE FOR ANY ADDITIONAL HELP'. I ASKED IF THIS MEANT SEEKING AN ATTORNEY, TO WHICH HE REPLIED "YES". I FEEL MY CAR IS NOW UNSAFE, AND TOYOTA COULD CARE LESS!!

NHTSA ID

10926001

Incident

Sep 7, 2016

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIR. THE DEALER INSPECTED THE VEHICLE AND PERFORMED THE TEMPORARY REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10888507

Incident

Nov 30, 2015

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE). THE RECALL REPAIR REMEDY WAS UNAVAILABLE BEYOND A REASONABLE TIME FRAME. THE CONTACT WAITED LONGER THAN SIX MONTHS. THE DEALER AND THE MANUFACTURER WERE UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10871790

Incident

Jan 11, 2016

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10870540

Incident

Dec 16, 2015

LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE THE PRE-COLLISION SYSTEM FOR 2013 TOYOTA AVALON RECALL NOTICE. *SMD THE CONSUMER STATED THE SYSTEM NEVER WORKED PROPERLY AND HE NOTIFIED THE DEALER ABOUT THE PROBLEM IN 2014. IN LATE 2015, A RECALL WAS ISSUED. THE CONSUMER STATED WHEN A VEHICLE TURNED IN THE LEFT LANE AS HE APPROACHED IT, THE PCS INITIATED FIVE OR SIX TIMES, AND TWICE STOPPED THE VEHICLE IN TRAFFIC. *JB

NHTSA ID

10864897

Incident

Apr 26, 2016

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) WAS RECEIVED IN NOVEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT INDICATED THAT THE SAFETY FEATURE WAS DEACTIVATED AND THE PART OF THE RECALL AND WAS NO LONG AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/03/16*LJ

NHTSA ID

10840483

Incident

Nov 1, 2015

Mileage

18,537 mi

I WAS PARKING HEAD-IN TO PARKING SPOT. AS I REACHED THE FINAL SPOT, AND WAS SHIFTING GEAR TO P (PARKING), THE CAR TOOK OFF LIKE A "ROCKET" AND JUMPED THE CURB. THIS CAUSED DAMAGE TO THE CAR PARKED IN THE NEXT PARKING SPOT AND MY CAR. THE OTHER CAR HAD TO BE TOWED. I WAS ABLE TO STILL DRIVE MY CAR. THIS HAPPENED AT AN OFFICE BUILDING OUTDOOR PARKING LOT. PEOPLE STANDING OUTSIDE THE BUILDING (FOR SMOKING OR OTHERWISE) WITNESSED IT ALL. THEY ALSO INDICATED THAT THE CAR WENT LIKE A ROCKET AND THEY HAVE NEVER SEEN ANYTHING LIKE THIS.

NHTSA ID

10817181

Incident

Oct 8, 2015

Mileage

27,700 mi

CAR LACKS AUTO SHUTOFF FEATURE IN THE ELECTRIC MODE WHEN PARKED. KEYLESS SYSTEM CONTINUES TO RUN EVEN THOUGH KEY IS MORE THAN 25' AWAY FROM THE CAR. IF HYBRID GOES 'QUIET' IN ELECTRIC MODE WHEN PARKED, ONE CAN WALK BLOCKS AWAY WITHOUT THE AUTO SHUTTING DOWN. WE RETURNED AFTER A TWO HOUR LUNCH TO FIND THE CAR WAS STILL 'RUNNING' EVEN THOUGH KEY WAS IN MY PURSE THE ENTIRE TIME. WE'VE SINCE TESTED THE SYSTEM SEVERAL TIMES WITH THE SAME RESULT. TOYOTA DEALER LOCATED ON LAKE CITY WAY IN SEATTLE, WASHINGTON DENIES THIS TO BE A PROBLEM. WE CONSIDER IT BOTH A SAFETY AND SECURITY PROBLEM SINCE A CHILD COULD ACCESS AND DRIVE AUTO WITHOUT HAVING A KEY.

NHTSA ID

10783491

Incident

Aug 12, 2015

Mileage

25,526 mi

MY 2013 TOYOTA AVALON HYBRID IS HAVING ENGINE REVVING PROBLEMS. WHILE OPERATING AT NORMAL SPEED (45-50). THE RPM'S SUDDENLY INCREASE TO HIGH LEVELS WITHOUT AN INCREASE IN SPEED. LACK OF CONTROL IS EVIDENT. IF YOU SWITCH TO "MANUAL" MODE WITH THE GEAR SELECTOR YOU CAN FORCE IT OUT OF PLAY...BUT THE REVVING CAN OCCUR SOON THEREAFTER OR IT WILL NOT OCCUR AGAIN A DIFFERENT DAY. I TOOK THE CAR INTO BE SERVICED AND TOLD THE SERVICE MANAGER ABOUT THE REVVING PROBLEM. HE SEEMED TO BE VERY DOUBTFUL OF THE DESCRIPTION AND TOLD ME THEY COULD DOWNLOAD THE ENGINE HISTORY. THEY REPORTED "NO PROBLEM FOUND". IT HAPPENED AGAIN A FEW WEEKS LATER FOR A WHILE ON A FLAT PAVED COUNTRY ROAD AND COULD BE COAXED TO STOP WITH THE GAS PEDAL. *TR

NHTSA ID

10664480

Incident

Dec 15, 2014

Mileage

14,500 mi

2013 TOYOTA AVALON HYBRID REQUESTING AIRBAGS TO BE REPLACED. *MW THE DEALER STATED THE HAD NOT RECEIVED ANY INFORMATION CONCERNING THE REPLACEMENT OF AIR BAGS. SHE WAS ALSO INFORMED OF A RECALL CONCERNING AN ISSUE WITH THE SEATS, BUT NEVER RECEIVED A NOTICE. *JB

NHTSA ID

10658485

Incident

Dec 1, 2014

DRIVER SEAT WARMER STAY ON WHEN THE SWITCH IS OFF. *TR

NHTSA ID

10662409

Incident

Nov 10, 2014

Mileage

26,000 mi

TL* THE CONTACT OWNED A 2013 TOYOTA AVALON HYBRID. THE CONTACT'S VEHICLE WAS STRUCK BY A DRUNK DRIVER, WHICH CAUSED THE CONTACT TO CRASH THE VEHICLE INTO AN EMBANKMENT. THE VEHICLE ROLLED OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND FRONT PASSENGER WERE INJURED AND RECEIVED MEDICAL ATTENTION. THE DRIVER FROM THE OTHER VEHICLE ALSO SUSTAINED INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE OCCURRED WHILE DRIVING 40 MPH. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.

NHTSA ID

10627178

Incident

Aug 7, 2014

Mileage

9,500 mi

2013 TOYOTA AVALON. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION VEHICLE ACCIDENT. *SMD THE CONSUMER STATED THE VEHICLE ACCELERATED BACKWARDS OUT OF A PARKING SPACE. LUCKILY, SHE DID NOT HIT ANYTHING OR ANYONE. HOWEVER, IT THEN ACCELERATED FORWARD HITTING ANOTHER VEHICLE IN A PARKING SPACE. THE VEHICLE WAS INSPECTED, AND IT WAS DETERMINED, THE ACCIDENT WAS NOT A RESULT OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT. *JB

NHTSA ID

10615456

Incident

Mar 1, 2014

THE TOP TWO CLIPS OF THE DRIVER'S SEAT BACK DISCONNECTED FROM THE SEAT BACK TRIM PANEL AND THE TRIM PANEL CANNOT BE REATTACHED AT THE TOP CLIPS. THE BOTTOM HINGE IS STILL ATTACHED. THE TRIM PANEL IS NOW HANGING BACK, ALMOST TOUCHING THE REAR SEAT. *TR

NHTSA ID

10614753

Incident

Jul 2, 2014

Mileage

34,000 mi

THE HEADLINER ON THE REAR OF THE VEHICLE WAS NOTED TO BE FALLING DOWN IN AUGUST 2013, JUST TWO MONTHS AFTER PURCHASE OF THE VEHICLE. IT WAS BROUGHT BACK TO THE DEALER FOR REPAIR WHERE THEY GLUED IT BACK IN PLACE. JUST A COUPLE OF MONTHS LATER, THE HEADLINER AGAIN BEGAN TO DROOP AND TODAY, IT CONTINUES TO IMPAIR VISIBILITY OUT OF THE REAR WINDOW. *TR

NHTSA ID

10584050

Incident

Aug 15, 2013

ON SUNDAY, MARCH 16, 2014, AT APPROXIMATELY 12:50PM, NORTHBOUND TRAFFIC ON LAKE SHORE DRIVE WAS BROUGHT TO A HALT BY FOUR POLICE VEHICLES THAT SPREAD ACROSS THE FOUR NORTHBOUND LANES. THE POLICE VEHICLES WERE PARKED, ONE IN EACH LANE. THE OFFICERS HAD CREATED A ROAD BLOCK. MY CAR WAS IN THE FAR EAST LANE IMMEDIATELY BEHIND A PARKED POLICE VEHICLE. I PLACED MY VEHICLE IN PARK, BUT KEPT THE ENGINE RUNNING. MINUTES LATER, A BLACK CHRYSLER SEDAN DRIVING AT A HIGH SPEED (ESTIMATED AT 55-100MPH PER POLICE REPORTS) WAS BEING PURSUED BY THE POLICE IN A HIGH SPEED CHASE. THE BLACK CHRYSLER APPROACHED MY STATIONARY VEHICLE FROM THE REAR WITH NO SIGNS OF SLOWING DOWN. I TOLD MY FAMILY WE WERE ABOUT TO BE HIT AND SOON AFTER WE FELT THE IMPACTS FIRST FROM THE BLACK SEDAN HITTING US FROM BEHIND AND THEN FROM THE FRONT WHEN MY CAR WAS PUSHED INTO THE PARKED POLICE VEHICLE AHEAD OF US. MY HEAD HIT THE STEERING WHEEL CAUSING AN ABRASION AND BLEEDING. NONE OF THE AIRBAGS DEPLOYED DESPITE A HIGH SPEED IMPACT FROM THE REAR AND A SECONDARY IMPACT IN THE FRONT. *TR

NHTSA ID

10573606

Incident

Mar 16, 2014

Mileage

10,000 mi

DRIVING ON STRAIGHT LEVEL INTERSTATE WITH LASER CRUISE SET AT 65 MPH AND NO OTHER CARS OR OBSTACLES PRESENT, CAR SUDDENLY BRAKED TWO TIMES (ABOUT 20 MINUTES APART). THE SAME THING OCCURRED ABOUT 7 DAYS LATER ON COMPARABLE ROAD IN LIGHT RAIN. IN THIS LATER SITUATION, WIPERS SUDDENLY WENT ON HIGH SPEED, FOR 5 SECONDS AND CAR BRAKED TWICE IN SPAN OF ABOUT 5 MINUTES. THE SECOND TIME THIS OCCURRED, THE MASTER WARNING LIGHT CAME ON FOR ABOUT 30 SECONDS. WE TOOK IT TO TOYOTA DEALER THE NEXT MORNING IN RAPID CITY, SD, WHO SAID HE COULD NOT WORK ON IT FOR A COUPLE OF DAYS AND SUGGESTED WE CALL TOYOTA. TOYOTA SAID IT SOUNDED LIKE A CRUISE PROBLEM AND ASKED IF WE COULD CAREFULLY DRIVE IT TO SALT LAKE CITY TO BE EVALUATED. ON WAY TO SALT LAKE CITY, CAR SUDDENLY ACCELERATED ABOVE THE SETTING OF 65 MPH. PRESSED BRAKES TO CANCEL. DEALER IN SALT LAKE CITY SAID CAR DISPLAYED A DEFECT CODE FOR THE LASER CRUISE AND THE BLIND SPOT MONITORING AND SAID CAR WAS SAFE TO DRIVE HOME TO ARIZONA IF WE DID NOT USE THE CRUISE. TOOK CAR BACK TO ORIGINATING DEALER IN PHOENIX AREA FOR REPAIRS BLIND SPOT MONITORING APPARENTLY REPAIRED. HOWEVER, FACTORY REP DROVE CAR FOR 25 MILES AND STATED THAT THIS IS THE WAY LASER CRUISE IS SUPPOSED TO WORK AND REFUSES TO AUTHORIZE ANY REPAIRS. WE DO NOT DEEM THE CAR TO BE SAFE TO DRIVE AND ARE AFRAID THAT TOYOTA AND THE DEALERSHIP ARE GOING TO DO NOTHING. *LN

NHTSA ID

10548576

Incident

Sep 21, 2013

Mileage

400 mi