Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Nov 5, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 125 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
5
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 1997 Toyota Avalon submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
AUTO LOCKING SYSTEM LOCKS DOORS WHILE DOORS ARE OPEN OR CLOSED AND YOU ARE GETTING OUT OF CAR OR PUTTING GROCERS IN IF UR KEYS ARE IN CAR IT STILL LOCKS I HAVE BEEN LOCKED OUT MANY TIMES IT IS VERY FRUSTRATING AND DANGEROUS ESPECIALLY WHEN UR DAUGHTER BORROWS YOUR CAR AND GETS HER9 MONTH OLD BABY LOCKED IN AT 95 DEGREES AT 11AM IN FLORIDA IN THE SUN IN A PARKING LOT.THE LOCKSMITH COULD NOT OPEN THE DOOR CAUSE EVERY TIME HE POP THE LOCK THE SYSTEM WOULD RELOCK IT SELF IMMEDIATELY .THIS IS A REAL PROBLEM .SOME TIMES IT LOCKS ITSELF IN SECONDS OR MINS.IT HAS A MIND OF ITS OWN. *TR
NHTSA ID
10652661
Incident
Oct 8, 2013
Mileage
142,206 mi
BrakesDriver assistance
Filed Apr 9, 2014
1 injury reported
I WAS ON MY WAY TO COLLEGE AT 7:45 A.M HEADING HIGHWAY 72 WEST. MY CAR STARTED TO ACCELERATED FROM 75MPH TO 100 MPH. I PUSHED, PRESSED, AND PUMPED MY BRAKES THAT WOULDN'T WORK. I PRESSED DOWN MY EMERGENCY BRAKE WHICH DID NOT WORK EITHER. I TRAVELED ABOUT TEN TO FIFTEEN MINUTES BEFORE CAR JUST SUDDENLY CAME TO A STOP SMOKING FROM MY TIRES AND UNDER THE HOOD. I IMMEDIATELY JUMPED OUT OF THE CAR SCREAMING THANKING GOD FOR MY LIFE HE SPARED. I WAS TRAUMATIZED AT THIS POINT. I DID COME TO MYSELF AND DIALED 911 FOR THE FIRE TRUCKS BECAUSE MY CAR WAS SMOKING SO BAD.NEXT DAY TOYOTA COMPANY SAID IT WAS MY COIL PACK AND CHARGED ME TO FIX IT BUT I AM NOW TERRIFIED OF THIS CAR AND REFUSE TO DRIVE IT ANYMORE. I HAVE SINCE HAD SEVERE NIGHTMARES EVERY NIGHT SINCE THIS ACCIDENT THAT COULD'VE BEEN DEADLY. *TR
NHTSA ID
10578759
Incident
Apr 2, 2014
Mileage
295,000 mi
Driver assistance
Filed Mar 4, 2011
TL* THE CONTACT OWNS A 1997 TOYOTA AVALON XLS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE ABNORMALLY ACCELERATED TO 60 MPH. THE VEHICLE WOULD NOT STOP OR DECELERATE DESPITE THE CONTACTS BRAKING ATTEMPTS. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE WAS TURNED OFF IN ORDER TO STOP THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE THROTTLE BODY CABLE DID NOT APPEAR TO BE STUCK OR DEFECTIVE. ONCE THE VEHICLE WAS RESTARTED, THE ENGINE RPMS RAPIDLY INCREASED TO 7500. AFTER WAITING FIVE MINUTES THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT HE WOULD BE TAKING THE VEHICLE FOR DIAGNOSIS TO DETERMINE THE FAILURE. THE FAILURE MILEAGE WAS 297,000.
NHTSA ID
10386401
Incident
Mar 3, 2011
Mileage
297,000 mi
Driver assistance
Filed Mar 29, 2010
Crash reported1 injury reported
DRIVER WAS ATTEMPTING TO PARK IN A LEGAL PARKING SPACE IN THE LAST ROW OF PARKING LOT ON 9 MULE RD TOMS RIVER NJ- NOSE IN. WEATHER GOOD. CAR ACCELERATED OVER THE CURB COMING TO REST IN DRAINAGE DITCH THAT BACKS TO THE LOT. AIR BAG INFLATED AND DRIVER WAS PINNED AND NECK BROKEN. THE CAR WAS TOTALED AND DRIVER TAKEN BY AMBULANCE TO HOSPITAL. NO PAST EXPERIENCE WITH UNEXPLAINED ACCELERATION - ONLY TIME IT EVER HAPPENED. NO OTHER CARS INVOLVED IN ACCIDENT AND DRIVER WAS ALONE IN VEHICLE. POLICE REPORT FILED. INSURANCE COMPANY TOOK POSSESSION OF CAR. *CN
NHTSA ID
10322708
Incident
Feb 25, 2009
Mileage
49,655 mi
Driver assistance
Filed Feb 3, 2010
Crash reported1 death reported
MY FATHER LOST CONTROL OF HIS VEHICLE, A 1997 TOYOTA AVALON AND CRASHED INTO TWO UTILITY POLES ON MISSION VILLAGE DRIVE, SAN DIEGO, CA. HE SUBSEQUENTLY DIED OF COMPLICATIONS FROM HIS INJURIES TO HIS HEAD AND LOWER EXTREMITIES. THE VEHICLE WAS COMPLETELY DESTROYED. *TR UPDATED IVOQ 09/02/10*JB UPDATE 9/19/2011*CW
NHTSA ID
10304640
Incident
Feb 12, 2007
Driver assistanceEngineSteering
Filed Apr 20, 2004
Crash reported
THE CONSUMER STATED THAT WHILE PARKING, SHE EXPERIENCED SUDDEN ACCELERATION WHEN SHE APPLIED THE BRAKE. THE VEHICLE COLLIDED WITH TWO OTHER VEHICLES. *AK THE CONSUMER WAS STEPPING ON THE BRAKE WHEN THE VEHICLE SURGED FORWARD. THE VEHICLE HAD A HISTORY OF EGR VALVE REPAIRS. THE VEHICLE SUDDENLY ACCELERATED AT THE SERVICE DEALERSHIP AS WELL. THE PROBLEM HAD SOMETHING TO DO WITH THE THROTTLE BODY INJECTOR. THE VEHICLE ACCELERATED UP TO 4K RPM'S. *SC THE POWER STEERING PUMP, RACK AND EGR VALVE WERE REPLACED. UPDATED EVOQ 08/27/10 UPDATED EVOQ 11/17/10
NHTSA ID
10063174
Incident
Feb 23, 2004
Mileage
86,500 mi
Driver assistance
Filed Mar 15, 2004
Crash reported
WHEN THE CAR WAS PUT ON REVERSE TO BACK OUT FROM A PARKING LOT, THE CAR ACCELERATED FAST FORWARD, RUNNING INTO A POLE.*AK
NHTSA ID
10062224
Incident
Mar 14, 2004
Mileage
51,000 mi
Driver assistance
Filed May 30, 2002
Crash reported
CONSUMER STATES WHILE PLACING VEHICLE IN REVERSE AND WITHOUT WARNING VEHICLE ACCELERATED FORWARD, ON THE SECOND OCCASION THERE WAS A MINOR COLLISION.*JB
NHTSA ID
8010771
Driver assistance
Filed Feb 28, 1999
WHEN CRUISE CONTROL SWITCH IS PUSHED INTO "DECELERATE" MODE, VEHICLE DOES NOT DECELERATE. MUST PUSH SWITCH VERY HARD IN ORDER FOR DECELERATION TO OCCUR. UNLESS A GREAT DEAL OF FORCE IS EXERTED ON THE SWITCH IN A SITUATION WHERE YOU WANT TO COAST, THE CRUISE CONTROL SYSTEM WILL ENGAGE INADVERTANTLY.
NHTSA ID
703860
Incident
Nov 5, 1998
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own