Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2002 Toyota Camry submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 41 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 41, in the owner's own words
TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. AFTER THE HOOD WAS SHUT FROM THE VEHICLE BEING SERVICED, THE HOOD LATCH FAILED TO OPERATE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
SEAT NO LONGER MOVES FORWARD OR BACKWARD BUT TWISTS LIKE ONLY THE INSIDE TRACK IS MAKING CONTACT WITH THE GEARS. I CAN SEE THE OUTER GEAR TURNING BUT NO CONTACT WITH WORM GEAR. *TR
TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED THAT BOTH REAR DOORS DID NOT LOCK OR UNLOCK AUTOMATICALLY. THE CONTACT HAD TO OPEN THE FRONT DOORS TO UNLOCK THE VEHICLE AND HAD TO MANUALLY LOCK THE REAR DOORS BEFORE EXITING. THE DEALER INSPECTED THE VEHICLE BUT THE CONTACT COULD NOT REMEMBER WHAT THE DEALER SAID NEEDED TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 105,000.
FAILURE OF DOOR LATCHES ON A TOYOTA 2002 CAMRY. IN THE LAST YEAR I HAVE HAD BOTH DOOR LATCHES ON THE DRIVER AND PASSENGER SIDE TO BREAK WITHOUT ANY NOTICE, PREVENTING EXIT FROM THE VEHICLE. CONTACTED TOYOTA AND THE Y NOT ACKNOWLEDGE ANY PROBLEMS WITH THE LATCHES. *TR
PASSENGER FRONT DOOR LATCH NO LONGER CLOSES. THE DOOR NEEDED TO BE TAPED SHUT TO DRIVE IT HOME. THE LATCH FAILED IN THE OPEN STATE INSTEAD OF THE CLOSED STATE AND I'M CONCERNED THIS COULD HAPPEN TO SOMEONE WHILE ON THE ROAD. *TR
2002 CAMRY. POWERED DOOR LOCKS RANDOMLY STOP WORKING. REMOTE KEYLESS OR KEYED ENTRY WILL NOT UNLOCK AFFECTED DOORS. POWER LOCK/UNLOCK BUTTON INSIDE VEHICLE WILL NOT LOCK/UNLOCK THE AFFECTED DOOR. DOORS HAVE TO BE MANUALLY LOCKED/UNLOCKED FROM WITHIN THE VEHICLE. THIS IS A SAFETY ISSUE BECAUSE 1) AFFECTED DOORS DO NOT LOCK WHEN CAR IS PUT IN DRIVE. AND 2) THE DOOR MAY NOT UNLOCK IF AIRBAGS ARE DEPLOYED. THIS IS A PROBLEM THAT IS WELL DOCUMENTED ON THE INTERNET TOYOTA CAMRY 2002-THROUGH 2007 AND HAS NOT BEEN ADDRESSED BY THE MANUFACTURER. *TR
INSIDE DOOR HANDLES ON DRIVER AND PASSENGER. THE CHROME COATING HAS CRACKED AND PEELED REVEALING A SHARP EDGE THAT CUTS THE FINGERS OF THE PERSON PULLING THE HANDLE TO OPEN THE DOOR. PERMANENT REPAIR REQUIRES REMOVING THE INSIDE DOOR PANELS AND INSTALLING NEW HANDLES. *TR
THE DOOR HANDLES ON THE CAR WHERE YOU OPEN THE DOOR AT BREAK. THIS IS FROM NORMAL WEAR AND TEAR FROM JUST OPENING THE DOORS. *TR
THE DOOR HANDLE LOCK RELEASE ON THE DRIVER'S SIDE HAD BROKEN WHEN I PROCEEDED TO OPEN THE DOOR OF THE VEHICLE TO GET OUT. HAD THIS BEEN AN EMERGENCY SITUATION SUCH AS A VEHICLE IMMERSION AND IF THERE WAS NO POWER TO THE POWER WINDOWS, I WOULD NOT HAVE BEEN ABLE TO OPEN THE DRIVER'S SIDE WINDOW TO REACH OUT AND RELEASE THE DOOR LOCK FROM THE OUTSIDE. *TR
VACUUMING MY DRIVERS SIDE SEAT I HAD MOVED THE DRIVER SEAT FORWARD FINISHED VACUUMING I TRIED TO MOVE THE SEAT BACK TO THE POSITION I HAD IT,WOULD NOT BUDGE SO I THOUGHT MAYBE A BAD FUSE NO THE FUSE WAS GOOD SO I THOUGHT THE MOTOR WOULD BE BAD AND HAVE TO WAIT TILL MONDAY TO TAKE INTO TOYOTA. AT TOYOTA I RECEIVED THIS INFORMATION THAT THE SEAT TRACK ASSEMBLY HAS EITHER SEIZED OR WAS FROZEN AND TO REPAIR THIS PART WOULD BE $1,200.00 I HAVE NEVER HEARD SUCH A THING AS TRACK WERE YOU ARE SITTING FREEZE OR SEIZE. *TR
PASSENGER INSIDE VEHICLE WENT TO EXIT VEHICLE AND INSIDE DOOR HANDLE CRACKED AND BROKE. HANDLE WAS REPLACED BY DEALER AT COST OF $78.00. *TR
I HAVE HAD THE DOOR HANDLES ON BOTH FRONT DOORS OF MY CAMRY BREAK IN THE COURSE OF NORMAL USAGE. THE PASSENGER DOOR HANDLE BROKE IN THE SPRING AND THE DRIVER'S SIDE DOOR HANDLE THIS MONTH. WHILE THE BROKEN DOOR HANDLE ON THE PASSENGER SIDE WAS AN INCONVENIENCE (MY WIFE RODE IN THE BACK UNTIL THE HANDLE WAS REPAIRED), THE BROKEN DRIVER SIDE HANDLE WAS A DANGER IN THAT I HAD TO LOWER THE WINDOW AND OPEN THE CAR DOOR FROM THE OUTSIDE TO LEAVE THE VEHICLE. WERE I IN AN ACCIDENT THIS EXIT ROUTINE COULD HAVE BEEN FATAL. EARLIER THIS YEAR THE DEALER REPLACED THE PASSENGER DOOR HANDLE AT NO CHARGE BUT DISCLAIMED ANY RESPONSIBILITY FOR THE DRIVER SIDE HANDLE. THE PARTS REPLACED WERE KEPT OR DISPOSED OF BY THE DEALER. *NM
THE FRONT PASSENGER SIDE DOOR LOCK WOULD NOT LOCK OR UNLOCK WITH THE REMOTE OR THE KEY. IT HAD TO BE MANUALLY UNLOCKED FROM THE INSIDE. IT WAS OUT OF WARRANTY BUT TOYOTA AGREED TO PAY FOR THE PART AND I PAID THE LABOR. NOW THE DRIVERS SIDE DOOR LOCK HAS FAILED IN THE SAME MANNER, ALTHOUGH I AM ABLE TO OPEN THE DOOR WITH THE KEY. AT TIMES THE DOOR WAS UNABLE TO BE OPENED FROM THE INSIDE. THE HANDLE WOULD NOT MOVE TO OPEN THE DOOR AND I WAS CONCERNED THAT THE HANDLE WOULD BREAK. IT IS OUT OF WARRANTY AND TOYOTA WILL NOT REPAIR. I FEEL THAT THIS IS A SAFETY DEFECT SINCE SOMEONE COULD GET STUCK IN THEIR CAR IN THE EVENT OF AN EMERGENCY AND THAT TOYOTA SHOULD REPAIR THIS DEFECT AT NO COST TO THE CONSUMER. *JB
THE DOOR LATCH HANDLES (PLASTIC) ON THE INSIDE OF BOTH FRONT DOORS HAVE BROKEN OFF DURING NORMAL USE. THIS IS A SAFETY HAZARD; IF I'M IN AN ACCIDENT THAT DISABLES THE POWER WINDOWS (BATTERY FAILURE) I WILL NOT BE ABLE TO USE THE EXTERIOR HANDLES, AS I DO NOW, AND I WILL BE TRAPPED IN THE CAR. BECAUSE THE CAR WARRANTY HAS EXPIRED THE DEALER SAID THE FAILURE IS NOT COVERED AND OFFERED TO REPLACE THEM FOR $33 EACH, PLUS INSTALLATION CHARGES. THE CORPORATE "CUSTOMER SERVICE" 800 NUMBER ALSO DENIED COVERAGE UNDER THE WARRANTY AND OFFERED NO OTHER ASSISTANCE. I SEE NO PURPOSE IN REPLACING THEM WITH DUPLICATES THAT WILL ALSO BREAK. *JB
THE DRIVER'S SIDE DOOR HANDLE USED TO EXIT THE CAR BROKE OFF,AS I WAS ROUTINELY USING IT. AT FIRST I WAS ANXIOUS AS I THOUGHT I WOULD HAVE TO TRY TO CRAWL OVER THE TRANSMISSION TO GET TO THE PASSENGER SIDE IN ORDER TO GET OUT. I THEN REALIZED I COULD USE THE POWER WINDOWS TO LOWER THE WINDOW , AND REACH WAY AROUND TO OPEN THE DOOR WITH OUTSIDE HANDLE. I THINK THIS COULD BE A DANGEROUS SITUATION IN AN ACCIDENT OR IF THERE WERE OTHER PROBLEMS THAT NECESSITATED A QUICK EXIT. *NM
EVENTS LEADING UP TO THE FAILURE WERE NORMAL USE OF CAR DOORS. INSIDE DOOR HANDLES OF FRONT PASSENGER AND BACK PASSENGER DOORS CRACKED AND ONE COMPLETELY FELL OFF. DOOR HANDLES BROKE ON SEPARATE OCCASIONS, BUT WITHIN A 1.5 YEAR TIME SPAN AS PASSENGERS WERE TRYING TO GET OUT OF CAR (CAR WAS UNLOCKED). AS A RESULT RIDERS CANNOT LET THEMSELVES OUT OF THE CAR. ONLY THE DRIVER DOOR IS STILL IN WORKING CONDITION. DRIVER MUST "VALET STYLE" LET PASSENGERS OUT OF THE CAR. INSIDE DOOR HANDLES NEED TO BE REPLACED. *JB
FRONT PASSENGER INTERIOR DOOR HANDLE SNAPPED AT SPINDLE. THIS CAR HAS 29,000 MILES AND PASSENGERS ARE RARELY CARRIED. BREAKAGE RENDERED DOOR INOPERABLE FROM INSIDE,CAUSING MAJOR SAFETY HAZARD IN EVENT OF EMERGENCY. CALLED DEALER AND WAS TOLD THIS IS A COSMETIC PROBLEM, THEREFORE WARRANTY WILL NOT COVER REPAIRS. UPON CALLING TOYOTA'S EXTRA CARE PROTECTION PLAN, I WAS ALSO INFORMED THAT THIS PROBLEM WAS NOT COVERED BY THE WARRANTY. DEALER WILL REPLACE AT MY EXPENSE. *JB
I WROTE ON MAY 9, 2005 ABOUT MY 2002 TOYOTA CAMRY. IN JUNE 2004 THE DRIVER'S INSIDE DOOR HANDLE CRACKED AND THE DOOR COULD NOT BE OPENED FROM THE INSIDE. IN MAY 2006 THE PASSENGER INSIDE DOOR HANDLE CRACKED. TOYOTA REFUSED ANY SUPPORT. IN JULY 2006 THE BACK SEAT PASSENGER SIDE DOOR HANDLE CRACKED. ALL THREE TIMES IT CRACKED WHEN ATTEMPTING TO EXIT THE VEHICLE. EXITING THE VEHICLE BECOMES IMPOSSIBLE. THIS IS A DANGEROUS SITUATION. I HAVE AGAIN CONTACTED MY DEALERS CUSTOMER CARE AND PARTS DEPARTMENT AS WELL AS THE GENERAL MANAGER. THEY WOULD NOT LET ME TALK TO THE OWNER. THE PART MANAGER SAYS THERE HAVE NOT BEEN A LOT SOLD AT THE DEALERSHIP AND THERE IS NOTHING IN THE BULLETINS. BUT THIS IS A RECURRING SAFETY ISSUE. *JB
I WROTE TO YOU ON MAY 9, 2006 ABOUT MY 2002 TOYOTA CAMRY. IN JUNE 2004, THE DRIVER'S INSIDE DOOR HANDLE CRACKED AND THE DOOR COULD NOT BE OPENED FROM THE INSIDE. IN MAY 2006 THE PASSENGER INSIDE DOOR HANDLE CRACKED. TOYOTA DID NOT HANDLE THIS EPISODE AND REFUSED TO DEAL WITH ME. IN JULY 2006 THE BACK SEAT PASSENGER SIDE DOOR HANDLE CRACKED. ALL THREE TIMES IT CRACKED WHEN TRYING TO EXIT THE VEHICLE. EXITING THE VEHICLE BECAME IMPOSSIBLE. IN MAY I CONTACTED MY TOYOTA DEALER AND TOYOTA INTERNATIONAL. BUT DID NOT GET ANY SATISFACTION. THIS IS A DANGEROUS SITUATION. THE FIRST TWO EPISODES HAPPENED WHEN I OPENED THE DOOR. THIS LAST ONE OCCURRED WHEN AN 81 YEAR OLD MAN TRIED TO OPEN OUR DOOR. I CRINGE TO THINK IF IT WERE AN EMERGENCY. WE'VE OWNED A LOT OF CARS AND NEVER HAD DOOR HANDLES CRACK. THERE IS A PROBLEM WITH THIS PRODUCT. *JB
TOYOTA CAMRY LE 2002, PASSENGER INSIDE DOOR PLASTIC HANDLES FRONT AND REAR (RIGHT SIDE) BROKE WITHIN ONE DAY APART, THEREFORE EXITING THE VEHICLE WAS IMPOSSIBLE IN CASE OF AN EMERGENCY, SINCE DOORS AND WINDOWS ARE ELECTRIC. IN 2004, DRIVER SEAT INSIDE DOOR HANDLE ALSO BROKE IN THE SAME MANNER, (CRACKED IN THE HANDLE). *JB
THE INSIDE PASSENGER SIDE DOOR HANDLE IN MY 2002 CAMRY BROKE OFF. VERY SELDOM DO I HAVE PASSENGERS RIDE WITH ME, SO IT WASN'T EXCESSIVE WEAR AND TEAR. I HAVE A 1995 TOYOTA COROLLA AND HAVE REPLACED BOTH INSIDE FRONT SEAT HANDLES AND A 1996 TOYOTA CAMRY AND HAVE REPLACED BOTH INSIDE FRONT HANDLES AND THE PASSENGER SIDE OUTSIDE HANDLE. I DON'T THINK THIS IS NORMAL WEAR AND TEAR ON A 2002 TOYOTA. I HAVE NOT CONTACTED THE DEALERSHIP YET. *JB
THIS CAR IS BARELY 3 YEARS OLD AND HAS ABOUT 50,000 MILES ON IT: BOTH FRONT INTERIOR DOOR HANDLES BROKE WITHIN ONE WEEK OF EACH OTHER. THIS MADE IT IMPOSSIBLE TO EXIT THE FRONT SEAT WITHOUT ROLLING DOWN THE WINDOW TO USE THE EXTERIOR HANDLE TO OPEN THE DOORS. AS THEY ARE POWER WINDOWS, HAD THE POWER BEEN OUT- THE ONLY WAY TO EXIT THE VEHICLE WOULD HAVE BEEN FROM THE BACK SEAT (WHICH HAD CHILD LOCKS ENGAGED SO IT WOULD HAVE BEEN IMPOSSIBLE AT THAT TIME...). *NM
FRONT PASSENGER SIDE DOOR HANDLE BROKE. PIECE IS MADE OF PLASTIC AND JUST BROKE, DOOR CANNOT BE OPENED FROM INSIDE, PASSENGER CANNOT EXIT THE VEHICLE. SPOKE WITH DEALER, CAR IS OUT OF WARRANTY, PART CAN BE REPAIRED AT OWNERS EXPENSE. *NM
THE TRUNK RELEASE ON THIS CAR FAILED. THIS IS BAD ENOUGH, BUT WHEN IT FAILS THE EMERGENCY TRUNK RELEASE THAT IS LOCATED IN THE TRUNK NO LONGER FUNCTIONS EITHER. IF A CHILD GETS TRAPPED IN THE TRUNK, THEY PROBABLY WON'T BE ABLE TO GET OUT. SINCE I HAVE SMALL CHILDREN, I AM REALLY CONCERNED. I CALLED A TOYOTA DEALER AND WAS TOLD THAT THE TRUNK RELEASE IS REPAIRED FAIRLY OFTEN. I WAS TOLD THEY HAVE TO TAKE THE TRUNK APART TO GET ACCESS TO REPAIR THE PART. I WOULD SAY THIS IS UNACCEPTABLE. I AM AWARE OF THE TRUNK LOCK FEATURE THAT PREVENTS ACCESS TO THE TRUNK UNLESS YOU HAVE A KEY. REGARDLESS OF THIS FEATURE, THE TRUNK SHOULD BE ABLE TO BE OPENED FROM THE INSIDE TO PREVENT POSSIBLE DEATH TO SMALL CHILDREN. THIS HAS NOT BEEN REPAIRED YET. *JB
2002 TOYOTA CAMRY LE-WHILE ON VACATION ON 8/3/2005, I ATTEMPTED TO OPEN THE FRONT PASSENGER DOOR AND THE HANDLE CRACKED. I COULD NOT EXIT THE CAR FROM THE INTERIOR CABIN. SOMEONE HAD TO OPEN THE DOOR FROM THE OUTSIDE, OR I HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR MYSELF. UPON RETURNING HOME, MY 6 YEAR OLD SON ATTEMPTED TO EXIT THE VEHICLE THROUGH THE REAR PASSENGER DOOR. THAT DOOR HANDLE CRACKED IN THE EXACT SAME PLACE. THIS POSES A SAFETY ISSUE IN THE EVENT OF AN EMERGENCY IN THAT WE ARE UNABLE TO EXIT THE VEHICLE FROM THE INTERIOR CABIN OF ON THE ENTIRE PASSENGER SIDE. I PLACED A CALL TO THE DEALER WHERE I PURCHASED THE CAR AND ADVISED THERE MUST BE SOME DEFECT ON THE DOOR HANDLES OF MY CAR. I WAS TOLD THEY WOULD CHARGE ME $41.00 TO COME IN AND DIAGNOSE THE PROBLEM. I SUBSEQUENTLY CALLED THE CONSUMER HEADQUARTERS FOR TOYOTA AND ADVISED OF THE PROBLEM AND OBTAINED A CASE NUMBER. I WAS TOLD THAT THERE WAS NO NATIONAL RECALL AND I SHOULD CONTACT THE CUSTOMER RELATIONS MANAGER AT THE DEALER. THIS PERSON TOLD ME THAT BECAUSE THE CAR "WAS SO FAR OUT OF WARRANTY," THERE WAS NOTHING THEY COULD DO. I DO HAVE 95,000 MILES ON THE CAR AND IT IS 3 YEARS AND 5 MONTHS OLD. I AGAIN CONTACTED THE HEADQUARTERS FOR TOYOTA AND EXPLAINED THAT THE MILEAGE ON THE CAR HAD NOTHING TO DO WITH THE DOOR HANDLES. I WAS TOLD THAT THE MILEAGE SHOWED THAT IT WAS "FULLY USED." I NOTED THAT BOTH OF THE HANDLES BROKE OFF WITHIN 8 DAYS OF EACH OTHER IN THE SAME PLACE. I WAS TOLD THIS WAS A SIGN THAT IT WAS RELATED TO THE WAY THE CONSUMER USED THE DEVICE. I WAS TOLD THAT I WOULD HAVE TO REPAIR BOTH HANDLES AT MY OWN EXPENSE. I DO FEEL THIS IS A DEFECT AND I SHOULD NOT BE RESPONSIBLE FOR THE REPAIR. PLEASE PROVIDE ME WITH ANY DATA YOU HAVE ON THIS. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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