Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2003 Toyota Matrix submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE FAILURE WAS DUE TO A FRACTURED CABLE IN THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 207,000.
I WENT TO CHANGE LANES TO THE LEFT, AND BEFORE I COULD SPOTTED A CAR THAT HAD BEEN IN MY BLIND SPOT. I VEERED BACK TO THE RIGHT TO STAY IN MY LANE AND ALL OF A SUDDEN IT FELT LIKE SOMETHING IN THE STEERING WHEEL CLICKED AND THE CAR SUDDENLY JERKED BACK TO THE LEFT, THE BACK TO THE RIGHT, AND LEFT AGAIN, SWERVING OUT OF MY CONTROL. I TRIED TO COLD ON TO THE WHEEL AND STEADY IT STRAIGHT BUT IT JERKED LEFT HARDER AND SPUN OUT OF CONTROL, FLYING STRAIGHT INTO THE HIGHWAY BARRIER. THE CAR CRASHED INTO THE BARRIER ON THE FRONT BUMPER, BOUNCED OFF SLIGHTLY AND I WAS ABLE TO MANEUVER THE CAR THE REST OF THE WAY OFF THE ROAD. UP UNTIL I CRASHED INTO THE BARRIER I HAD ABSOLUTELY NO CONTROL OVER THE STEERING AT ALL. *TR
TRAVELING SOUTHBOUND ON INTERSTATE 15 I CHANGED LANES FROM THE RIGHT HAND LANE INTO THE RIGHT HAND MERGE/EXIT LANE TO FRIAR RD EXIT. I WAS ON MY WAY TO CHURCH ABOVE MISSION VALLEY. I WAS TRAVELING AT APPROXIMATELY 60 MILES PER HOUR, AS I WAS CHANGING LANES THE STEERING WHEEL SUDDENLY NO LONGER CONTROLLED THE WHEELS. I MOVED THE STEERING WHEEL ONLY ENOUGH FOR A LANE CHANGE BUT THE STEERING LOST ALL CONNECTION WITH WHEELS. THE FRONT WHEELS APPEARED TO HAVE LOST CONNECTION WITH THE STEERING, THE CAR LURCHED FIRST LEFT THEN RIGHT, I PUT MY FOOT ON THE CLUTCH TO TRY TO GET IT TO SLOW DOWN. I DIDN'T HIT THE BRAKES WHILE CAR WAS IN UNCONTROLLED MOVEMENT. THEN THE CAR DID AT LEAST ONE COMPLETE 360 SPIN, CAME OUT OF THE SPIN FACING THE CURB AT THE SHOULDER, BOUNCED OVER THE CURB. APPARENTLY IT MAY HAVE GONE AIR BORNE AND SHEARED OFF A SMALL TREE. WENT DOWN THE EMBANKMENT ON ITS WHEELS AND ENDED UP AT THE BOTTOM STILL ON ITS WHEELS. *TR
TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. THE CONTACT WAS DRIVING 40 MPH WHEN THE BRAKES WERE APPLIED AND THE VEHICLE SPUN AROUND FOUR TIMES. THE CONTACT STATED THAT THE GROUND WAS DRY AND THERE WERE NO ROAD HAZARDS. THE CONTACT MERGED ONTO THE SHOULDER FOR ABOUT TWENTY MINUTES AND THEN DROVE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 24,000. UPDATED 09/27/11 *BF THE CONSUMER STATED SHE APPLIED THE BRAKE VERY LIGHTLY AND THE VEHICLE WENT OUT OF CONTROL. IT APPEARED EITHER THE BRAKE LOCKED OR THE ACCELERATOR LOCKED. UPDATED 09/30/11
AFTER PURCHASE, COMPLAINED OF "STEERING WANDER." NOT ONLY DID THE DEALER CARMAX TOYOTA NOT FIX THE PROBLEM, BUT RETURNED THE CAR WITH THE POWER STEERING MALFUNCTIONING. AFTER SEVERAL MORE TRIPS TO THE DEALER, THEY FINALLY REPLACED THE STEERING RACK ADMITTING PROBLEMS WITH SOME UNITS. UPON BEING INFORMED THAT THIS MADE NO DIFFERENCE, AND WITHOUT FURTHER RETESTING, CARMAX AND TOYOTA REFUSE TO PERFORM ANY MORE ATTEMPTS AT FIXING EITHER PROBLEM. SO NOW I'M FILING UNDER MARYLAND'S LEMON LAW BECAUSE I'M STUCK WITH A WANDERING CAR WITHOUT FULL POWER STEERING. IN ADDITION, I HAD CARMAX CHANGE THE OIL AT 300 MILES. SUBSEQUENTLY, I CHANGED THE OIL AT 400 MILES AND WAS SURPRISED TO SEE THAT IT WAS BLACK AS COAL INDICATING PISTON BLOWBY. I JUST CHANGED THE OIL AT 3000 MILES AND THE OIL IS A BLACK AS COAL, AS IF THE ENGINE HAD CLOSER TO 90,OOO MILES ON IT.
AFTER PURCHASE, COMPLAINED OF HAVING STEERING WANDER. AND NOT ONLY DID THE DEALER NOT FIX THE PROBLEM, BUT RETURNED THE CAR WITH THE POWER STEERING MALFUNCTIONING. AFTER SEVERAL MORE TRIPS TO THE DEALER, THEY FINALLY REPLACED THE STEERING RACK ADMITTING PROBLEMS WITH SOME UNITS. UPON BEING INFORMED THAT THIS MADE NO DIFFERENCE, AND WITHOUT FURTHER RETESTING, CARMAX AND TOYOTA REFUSE TO PERFORM ANY MORE ATTEMPTS AT FIXING EITHER PROBLEM. TS
RETURNED THE NEW 2003 VEHICLE TO CARMAX TOYOTA COMPLAINING OF STEERING WANDER. NOT ONLY DID THEY NOT FIX THE PROBLEM, BUT THE VEHICLE WAS RETURNED TO ME WITH THE POWER STEERING MALFUNCTIONING AND NOW REQUIRING TWICE THE EFFORT. POWER ASSIST IS MINIMAL FROM STOP TO ABOUT 50 MPH. STEERING ASSIST IS INCREASES AS SPEED INCREASES, EXACTLY OPPOSITE OF HOW IT IS SUPPOSED TO WORK. THREE MORE VISITS TO CARMAX AND THEY REFUSE TO ACKNOWLEDGE THE PROBLEM. THEIR ACTIONS ARE CONSISTENT WITH THOSE WHERE THE MAKER AND DEALER KNOW THEY HAVE A RECALL PROBLEM LOOMING AND ARE TRYING TO HIDE IT. DT
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .