2007 Toyota Matrix Problems

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE PASSENGER'S SIDE AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TOYOTA WHITTIER LOCATED AT 14577 E, WHITTIER BLVD, WHITTIER, CA 90605, WHO DIAGNOSED THAT THE AIR BAG COIL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

MY DAUGHTER TOTALED THIS VEHICLE WITH A FRONT END COLLISION. THE AIR BAG DID NOT DEPLOY.

The contact owns a 2007 Toyota Matrix. The contact stated that while driving at an undisclosed speed, there was an engine misfire, with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER. THE CONTACT ATTEMPTED TO ACCELERATE; HOWEVER, THE VEHICLE WOULD NOT MOVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ECM NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 262,000.

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE THE VEHICLE WAS EXITING A PARKING GARAGE AND WAITING AT A TOLL BOOTH, IT SUDDENLY ACCELERATED OUT OF CONTROL AND CRASHED INTO ANOTHER VEHICLE AND A RETAINING WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE MINOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. UPDATED 04/19/17 *LJ *CN

ON THE MORNING OF 12/16/2016, WHILE IN THE PARKING GARAGE WHERE MY WIFE WORKS, SHE STOPPED TO BACK INTO A PARKING SPOT AND THE CAR SUDDENLY ACCELERATED FORWARD AND WOULD NOT RESPOND TO VIGOROUS BRAKING NOR THE EMERGENCY BRAKE. THE CAR HIT A CONCRETE WALL, THE AIR BAG DEPLOYED, AND SHE WAS INJURED (NUMEROUS FRACTURES TO DATE). WE HAVE SEEN THE WORDS 'BRAKE OVERRIDE' AND 'SUDDEN UNINTENDED ACCELERATION' IN CASES AGAINST TOYOTA. THERE WERE NO FLOOR MATS IN THE CAR. WE BOUGHT THIS CAR IN THE FIRST WEEK OF OCT 2016, SO IT WAS ONLY APPROX 75 DAYS IN OUR POSSESSION. THE DEALERSHIP COULD NEVER GET US IN CONTACT WITH THE PREVIOUS OWNER (ABOUT UNRELATED QUESTIONS) AND NEVER MENTIONED ANY POSSIBLE ISSUE WITH THE CAR. THEY GAVE ME A CARFAX, BUT THERE WAS NO MENTION OF THE SUA ISSUE. WE FEEL TOYOTA OR SOMEONE SHOULD BE RESPONSIBLE FOR THIS HAPPENING. NOT ONLY IS THERE PHYSICAL DAMAGE TO THE PERSON, BUT ALSO MENTAL DAMAGE ABOUT DRIVING ANY CAR. WE BELIEVE THE ELECTRONICS ARE TO BLAME FOR THIS HAPPENING. WHAT ARE OUR OPTIONS? WE CANNOT FIND ANYONE TO TAKE THE CASE. PLEASE ADVISE, THANKS. *TR

THERE MULTIPLE TIMES WERE MY VEHICLE WILL LOSE ALL POWER AND NOT RESTART AFTER BEING TURNED OFF. I HAVE HAD THE BATTERY CHANGED TO BRAND NEW, PLUS A DIFFERENT ALTERNATOR INSTALLED WITH NO FIX TO THE ISSUE. I DO BELIEVE MY VEHICLE ECM HAS GONE BAD AND I HAVE NOT RECEIVED A RECALL NOTICE.

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER. THE CONTACT ATTEMPTED TO ACCELERATE; HOWEVER, THE VEHICLE WOULD NOT MOVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ECM NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 262,000.

2007 TOYOTA MATRIX XR 30,306 MILES. PURCHASED NEW. TOOK DELIVERY OF VEHICLE 12JUN07. LAST WEEK 20SEP10 - FUEL STRAP BROKEN/FELL OFF. NOT RUSTED JUST GONE. RATTLING UNDERNEATH VEHICLE IS GAS TANK VIBRATING WHILE DRIVING, IN PARK OR IDLING. WAS TOLD BY TOY DEALERSHIP IN WATERTOWN, MA THAT THIS WOULD NOT BE COVERED UNDER WARRANTY. SERVICE TECH STATED THAT HE HAD NEVER SEEN THIS HAPPEN IN A VEHICLE THAT WAS JUST 3 YRS OLD. *TR

THE FUEL TANK PROTECTOR ON MY 2007 TOYOTA MATRIX BECAME LOOSE. THE FUEL TANK SHIELD IS RETAINED BY A SCREW INTO A PLASTIC RETAINER MOUNTED ONTO A TANK STRAP. THE PLASTIC DECAYS AND THE SCREW FALLS OUT. THE FUEL TANK SHIELD FUNCTION IS NOW COMPROMISED IN ITS ABILITY TO PROTECT THE FUEL TANK FROM THE HEAT OF THE EXHAUST PIPE. *TR

2007 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO DEFECTIVE ROADMASTER TIRES ON VEHICLE. *LD THE CONSUMER STATED IN A SPAN OF 2 MONTHS THE VEHICLE EXPERIENCED 3 FLAT TIRES. *JS

I OWN 2007 TOYOTA MATRIX. 28,161 CURRENT MILEAGE. FOUR (4) GOOD YEAR TIRES - EAGLE P205/55R/16 COME WITH MATRIX. DEFECTIVE TIRES. OTHER 3 TIRES STILL LOOKS GOOD CONDITION BUT ONE OF THE SIDEWALL DRIED PREMATURELY AND THE TIRE APART INTO 2 PIECES WHILE I WAS DRIVING. I SENT THE EMAIL TO CONTACT GOODYEAR LAST SAT 8/27/2011. FOR SAFETY REASON, I WOULD LIKE TO CHANGE DIFFERENT MODEL TIRES. BUT GOODYEAR DID NOT REPLY AT ALL. I TAKE SOME PICTURES ALSO. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S DOOR, THE EXTERIOR DOOR HANDLE DETACHED. THE VEHICLE WAS TAKEN TO MILTON RUBEN AUTO GROUP (3514 WASHINGTON RD, AUGUSTA, GA 30907) WHERE IT WAS DIAGNOSED THAT THE HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. SEVERAL MONTHS LATER, WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER'S DOOR HANDLE SHATTERED, CAUSING LACERATIONS TO THE DRIVER'S HAND. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000. *TT THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED. *TR

IN FEBRUARY 2015, WITHIN ONE WEEK, THREE OF THE FOUR EXTERIOR DOOR HANDLES HAVE BROKEN IN HALF! IS THIS HAPPENING TO OTHERS? HOW DO I GET THIS REPAIRED? *TR

THERE HAVE BEEN TWO INSTANCES OF THIS PROBLEM. THE FIRST TIME, I WAS COMPLETELY STOPPED JUST BACK OF AN INTERSECTION, AFTER COMING OUT OF MY EMPLOYER'S PARKING LOT, PREPARING TO MAKE A RIGHT TURN ON A TWO LANE URBAN THOROUGHFARE, WHEN ALL OF A SUDDEN I FELT THE ENGINE REV AND MY CAR SURGE FORWARD, ALTHOUGH MY FOOT WAS ON THE BRAKE. I PRESSED HARD ON THE BRAKE TO NO AVAIL; I THOUGHT I WAS GOING TO BE PROPELLED INTO THE INTERSECTION INTO TRAFFIC. AT THE LAST MOMENT, I MANAGED TO STOP, I'M NOT SURE NOW, IF I APPLIED THE EMERGENCY BRAKE OR WHAT, BECAUSE ALTHOUGH I RELAYED THIS INCIDENT TO SEVERAL PEOPLE, INCLUDING MY BROTHER-IN-LAW, MY AUNT, AND SOME COWORKERS, I LATER DISMISSED THE INCIDENT AS, OTHER THAN WHAT IT WAS, POSSIBLY DUE TO ROAD CONDITIONS (A LARGE BUILDING WAS BEING BUILT ALONGSIDE THE ROAD AT THE TIME). TODAY, HOWEVER, WHILE COMPLETELY STOPPED WAITING FOR THE LIGHT TO CHANGE IN FRONT OF THE EXIT FROM THE LOWER PARKING LOT THIS TIME, THE SAME EXACT THING HAPPENED AGAIN: THE ENGINE SUDDLENLY REVVED, AND THE CAR SURGED FORWARD. I INSTINCTIVELY PRESSED ON THE BRAKES AS HARD AS I COULD, BUT THE CAR WOULDN'T STOP UNTIL GRABBED THE GEAR SHIFTER AND PUT IT IN NEUTRAL.

1. MY CAR IS 2007 TOYOTA MATRIX, BEFORE MY FIRST ACCIDENT I TOOK MY CAR TWICE TO BE INSPECTED BY THE DEALER SHOP AT FITSZGERALD BECAUSE I HAD TWO BRAKE FAILURES WHILE RIDING TO MY HOUSE AND BOTH TIMES THEY BLAMED ON THE FLOOR MATS, AND THE SECOND THEY GAVE ME A REPORT SAYING THAT THEY WERE UNABLE TO FIND A FAILURE ON THE BRAKES AFTER INSPECTING IT FOR 96MILE DRIVE, THEY FOUND NOTHING AND PUT ON THE REPORT THAT THE VEHICLE HAD NO PROBLEMS. I WAS DRIVING ON THE HIGHWAY DURING A HIGH TRAFFIC, THE VEHICLES IN FRONT OF ME SLOWED DOWN, I STOOPED THEN WHEN THE VEHICLES IN FRONT STARTED TO MOVE I LET GO OF THE BREAKS AND SUDDENLY THE CAR WENT OUT OF CONTROL AND HIT THE CAR TWICE WHILE I WAS PRESSING THE BREAKS. 2 THIS HAPPENS NOT OFTEN, THIS HAPPENS WHEN I PUT THE CAR ON PARK OR I SLOW DOWN, USUALLY WHEN I APPLY THE BREAKS. I AM AFRAID BECAUSE THEY CAN'T FIND ANYTHING WRONG WITH IT OR THAT THEY REFUSE TO HELP ME. FOR THIS EVEN MY PREMIUM CAR INSURANCE WENT 200% 3 NOTHING CAN BE DONE BECAUSE THEY DON'T KNOW WHAT'S WRONG, I AM AT A LOSS BECAUSE IS DIFFICULT FOR ME TO FIND ANY HELP.

I BROUGHT MY MATRIX TO TOYOTA OF BELLEVUE WITH CONCERNS ABOUT THE CLUTCH AND TRANSMISSION SHORTLY AFTER ITS PURCHASE. I WAS BRUSHED OFF SAYING THIS IS JUST HOW TOYOTA'S DRIVE. WELL I GUESS THEY WEREN'T LYING ABOUT THAT BECAUSE I AM AMONG MANY OWNERS THAT HAVE HAD THEIR BEARING IN THEIR TRANSMISSION FAIL PREMATURELY. I WAS GOING 65 MILES AN HOUR DOWN THE FREEWAY WHEN I LOST CONTROL OF MY VEHICLE. I WAS LUCKY ENOUGH TO BE IN THE RIGHT LANE AND CAME SAFELY TO A STOP BUT THIS COULD HAVE EASILY ENDED BADLY FOR MY PASSENGER AND I. TO TOP IT OFF MY 7 YEAR WARRANTY I PURCHASED WAS MISLEADING. IT WAS FOR 7 YEARS FROM THE FIRST OWNER AND EVEN THOUGH I OWN A 2007 THE WARRANTY STARTED IN 2006. NONE OF THIS WAS EXPLAINED TO ME AND IN FACT THE WRITING FROM THE DEALER IN THE WARRANTY GUIDE SHOWS MY DATE OF PURCHASE AS 2010 AND SUBSEQUENTLY READS AS THE WARRANTY IS VALID UNTIL 2017 OR 100,000 MILES. MY MATRIX IS AT 95,000 MILES IF I HAD NOT BOUGHT THE WARRANTY MY CAR WOULD BE PAID OFF. I'M NOW STUCK WITH REPAIR COSTS FOR A FAULTY PART THAT SHOULD BE RECALLED AND I STILL OWE ON MY CAR. WE ARE A TOYOTA FAMILY AND I HOPE THEY OWN UP TO RECALL SO I CAN CONTINUE TO STAY LOYAL TO THIS COMPANY. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE SPARK PLUGS AND COILS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

I HAVE COMPLAINED ABOUT THE DAYTIME RUNNING HEADLIGHTS IN DRIVE MODE, I WAS TOLD IT WAS THE NEW FEATURE FOR THIS MODEL. CAN NOT SWITCH LIGHTS UNTIL CAR IS PARK MODE, ENGINE OFF. I HAVE NOTICED WHEN I HAD EMERGENCY BRAKE ON AND STARTED THE ENGINE, THE LIGHTS WHERE OFF UNTIL I RELEASED THE BRAKE AND THEY CAME BACK ON. THERE ARE TIMES I NEED TO HAVE CONTROL TO TURN LIGHTS OFF AT NIGHT THAT DONT REFLECT ON OTHERS WHILE IDLING THE CAR. IT NICE TO HAVE RUNNING LAMPS ON FOR SAFETY, BUT I SHOULD BE ABLE TO TURN THEM OFF WHEN NEEDED. EXAMPLE: DRIVE IN THEATRE. HAD THIS PROBLEM FROM THE DAY I PURCHASE MY CAR.

FAX SUBMITTING REPORT OF HAZARD FOR A 2007 TOYOTA MATRIX HAS PROBLEMS WITH THE DAY TIME RUNNING HEADLIGHTS IN DRIVE MODE CAN NOT SWITCH LIGHTS OFF UNTIL CAR IS IN PARK MODE WITH THE ENGINE OFF, WANT LIGHTS DISABLED. *TGW THE CONSUMER STATED THE FIRST PROBLEM HE ENCOUNTERED WAS WHEN HE PARKED FACING A WHITE WALL GARAGE IN THE DAY LIGHT. WHEN LEAVING AFTER DARK, HE BACKED OUT, AND THE GLARE FROM REFLECTED LIGHT FROM THE WHITE WALL, WAS SO BRIGHT IN THE VEHICLE HE WAS UNABLE TO SEE ANYTHING THROUGH THE REAR WINDOW. HE FINALLY RESOLVED THE PROBLEM BY COVERING THE WINDSHIELD WITH A SUNSHADE. THE CONSUMER STATED THE DRIVER SHOULD BE IN CONTROL OF EVERY FUNCTION IN THE VEHICLE, NOT THE MANUFACTURER. THE CONSUMER ALSO STATED THE ALTERNATOR FAILED.*JB

MAUS TOYOTA REFUSES TO REPLACE "FLYING HUPCAPS"! (ORLANDO) -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- HI, I PURCHASED A 2007 MATRIX NEW FROM MAUS TOYOTA AND ALL 4 HUBCAPS CAME OFF WHEN DRIVING BECAUSE THEY WERE ONLY HELD ON WITH PLASTIC CLIPS. I HAVE TALKED TO OTHER MATRIX OWNERS AND SEEN MANY MATRIXS WITH MISSING HUBCAPS. MAUS TOYOTA SAYS IT WILL REPLACE THE HUBCAPS FOR $77. EACH! I TOLD MAUS THAT TOYOTA SHOULD RECALL THE 2007 MATRIXS BEFORE SOMEONE GETS HURT BY A FLYING HUBCAP COMING OFF AT 60MPH AND THERE SHOULD BE NO REPLACEMENT CHARGE BECAUSE IT IS TOYOTA'S FAULT FOR USING WEAK PLASTIC CLIPS TO HOLD THEIR HUBCAPS ON! I HOPE WESH CAN HELP HUNDREDS OF "UGLY" MATRIX OWNERS GET FREE, SAFE REPLACEMENT HUBCAPS FROM TOYOTA AND RECALL THE DANGEROUS LOOSE ONES NOW ON THEIR 2007 MATRIXS. I CAN SEND A PHOTO IF NECESSARY. *TR

I HAVE HAD FOUR WHEEL COVERS COME OFF AT HIGH SPEEDS. IN TWO CASES I WAS ABLE TO HEAR NOISES AND THIS REPRESENTED THE WHEEL COVER HITTING OBJECTS AS IT WOULD HAVE BEEN TRAVELING OVER 60 MILES PER HOUR. THE AUTOMOBILE IS A 2007 TOYOTA MATRIX WITHOUT ANY OPTIONS. THUS IT IS FACTORY EQUIPPED WITH PLASTIC COVERS THAT SLOWLY WORK THEIR WAY LOOSE DUE TO THE VERY LITTLE CONSTRUCTION OF THE COVER AND THE FLEXING OF THE WHEEL THAT WILL OCCUR. I CONTACTED TOYOTA. I WAS TOLD IN A SOMEWHAT ARROGANT VOICE THAT THEY DO "NOT" HAVE A PROBLEM. THIS IS A PROBLEM AND AT SOME POINT IN TIME ONE OF THESE COVERS WILL STICK A PERSON. I HAVE NOW CHANGED TO A TOYOTA CAMERY WHEEL COVER. THIS COVER HAS A GREAT DEAL OF ADDITIONAL PARTS TO IT. IT HAS SPRINGS AND AN ADDITIONAL MATERIAL THAT PREVENTS THE SLOW MOVEMENT OF THE WHEEL COVER FROM COMING OFF. I LOST A TOTAL OF THE ORIGINAL COVERS. TOYOTA IS CHARGING IN EXCESS OF $70.00 FOR A REPLACEMENT. THUS IF IT WAS MY CAR I MIGHT BE DELIGHTED THAT I AM PROFITING FROM A POOR ENGINEERING MISTAKE. THIS EXPERIENCE FROM HAVING CONTACTED TOYOTA ALLOWS ME TO HAVE AN APPRECIATION FOR WHAT MUST BE ARROGANCE AT THE UPPER LEVEL MANAGEMENT OF THIS CORPORATION. STRONG MEASURES SHOULD BE APPLIED AND THE SOURCE OF THIS POOR ATTITUDE SHOULD BE WEEDED OUT OF THIS CORPORATION. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE DRIVING BETWEEN 25 MPH AND 78 MPH THE POWER STEERING WOULD FAIL. ALSO THE ACCELERATOR PEDAL REMAINS APPLIED, EVEN AFTER APPLICATION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO REMEDY THE FAILURE. THE REGIONAL MASTER TECH SENT BY THE MANUFACTURER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AGAIN, BUT NO ASSISTANCE WAS PROVIDED. THE CURRENT MILEAGE WAS 26,000. THE FAILURE MILEAGE WAS 2,000. THE CONSUMER STATED WHILED DRIVING, SHE COULD NO LONGER FEEL THE TENSION IN THE STEERING THAT DICTATES THE MOVEMENT OF THE WHEELS. UPDATED EVOQ 05/27/10

PREMATURE EXCESSIVE TIRE WEAR ON REAR OF 2007 TOYOTA MATRIX AT 40,000 MILES. ADVISED BY LOCAL NTB TIRE STORE THAT REAR TIRE/WHEEL ALIGNMENT IS OUT OF SPECS WHILE FRONT ALIGNMENT WAS PERFECT. *TR

I HAVE A 2007 MATRIX . THE DRIVERS SEAT KEEPS LOWERING ON ITS OWN. I CRANK IT UP 8 CRANKS. AFTER 2 DAYS OF DRIVING, IT LOWERS 2 CRANKS. IF I LET IT GO, IT WILL LOWER ALL THE WAY DOWN. THE DEALER REPLACED THE SEAT LIFTER BUT THAT DIDN'T HELP. THE SEAT IS LOWERING BECAUSE THE CRANK(LEVER) THAT RAISES AND LOWERS THE SEAT RUBS AGAINST THE SEAT CUSHION. AFTER A SHORT WHILE (1 OR 2 DAYS OF DRIVING) IT LOWERS BECAUSE MY WEIGHT ON THE CUSHION PUSHES THE CRANK(LEVER) DOWN. I AM 195LBS. THE DEALER SAID THERE IS NOTHING THEY CAN DO. I HAVE TO PLACE A WOODEN DOWEL UNDER THE CRANK(LEVER) TO KEEP IT FROM LOWERING. *TR

2007 TOYOTA MATRIX. CONSUMER STATES PROBLEM WITH ENGINE CONTROL MODULE *TGW WHEN THE CONSUMER RECEIVED THE RECALL NOTICE, HE IMMEDIATELY TOOK THE VEHICLE TO THE DEALER. IT WAS DETERMINED THE ECU WAS FAULTY AND IT WAS REPLACED. THE CONSUMER STATED HE EXPERIENCED SHIFTING PROBLEMS WITH THE VEHICLE. THE DEALER INFORMED HIM, THE CLUTCH HAD WORN OUT PREMATURELY. THE CONSUMER BELIEVED THE FAULTY ECU MAY HAVE BEEN THE REASON FOR THE WORN OUT CLUTCH. *JB

TL*THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT WAS UNABLE TO DRIVE IN THE RAIN DUE TO THE FAILURE OF THE WINDSHIELD WIPERS. WHENEVER SHE ACTIVATES THE WIPERS, THE MARKS LEFT ON THE WINDSHIELD ARE THICK ENOUGH TO PREVENT HER FROM SEEING THE ROAD. SHE CALLED THE DEALER AND OFFERED THEM PICTURES OF THE MARKS ON THE WINDSHIELD. THE DEALER STATED THAT THEY DID NOT WANT TO SEE THE PICTURES, AND ADVISED HER TO BRING THE VEHICLE IN DURING RAINY CONDITIONS FOR INSPECTION. THE CONTACT DOES NOT WANT TO DRIVE DURING RAINY CONDITIONS BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER STATED THAT IT WAS NORMAL FOR THE WINDSHIELD WIPERS TO LEAVE MARKS OR RESIDUE ON THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 100 AND CURRENT MILEAGE WAS 3,973.