2009 Toyota Matrix Problems

TL* TAKATA RECALL. THE CONTACT OWNED A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WAS INVOLVED IN A HEAD-ON COLLISION. THE AIR BAGS DEPLOYED AND METAL FRAGMENTS PASSED THROUGH THE AIRBAG CUSHION MATERIAL. AS A RESULT, THE METAL FRAGMENTS ENTERED THE CONTACTS EYE AND CAUSED A LONG TERM INJURY. THE CONTACT ALSO SUSTAINED A FRACTURED UPPER JAW AND NOSE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED HAVING CONTINUAL DOCTOR VISITS FOR HIS EYE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO JUNK YARD. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE FAILURE MILEAGE WAS 48,000. *DT*JB *DT RECALLS INCOMPLETE 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

LETTER FROM CONGRESSMAN DEUTCH ON BEHALF OF CONSTITUENT REGARDING TOYOTA VEHICLE AIRBAGS: THIS WAS THE THIRD RECALL. *LD *JS

MY MATRIX 2009 HAS HAD INTERMITTENT SUDDEN ACCELERATION PROBLEMS. I MENTION IT AT MY REGULAR MAINTENANCE CHECK UPS, BUT RECEIVE NON-COMMITTAL REPLIES. I FIGURE I MUST BE LOSING IT. OVER THE LAST 8 MONTHS OR SO, IT GOT EXTREME: THE CAR WILL LURCH FORWARD AT DIFFERENT TIMES: WHEN I START UP THE CAR, IDLING AT A LIGHT, OR SLOWING TO A STOP. TODAY, SUNDAY MORNING, AS I WAS PULLING INTO A PARKING SPOT AT WALMART, I BEGAN TO BRAKE SLOWLY WHEN THE TRANS ROARED AND LURCHED FORWARD. IT JUMPED THE CURB AND PLOWED INTO THE FRONT END OF THE CAR FACING ME. AT FIRST, I THOUGHT I MUST HAVE HIT THE GAS - BUT NO. MY FOOT WAS STILL ON THE BRAKE - ALL THE WAY TO THE FLOOR. I STILL OWE MONEY ON THIS CAR. I RUINED THE FRONT END OF ANOTHER CAR. I AM A SINGLE MOM OF 2 AND A TEACHER. I DON'T KNOW HOW I AM GOING TO BE ABLE TO HANDLE THIS. I DO NOT INTEND TO REPAIR THIS CAR. IT IS NOT SAFE. THANK GOD THE OTHER CAR WAS EMPTY. THIS CAR COULD HAVE KILLED SOMEONE. AND, NO: NO TICKETS/ACCIDENTS/AGEISM. JUST A REGULAR MIDDLE-AGE LADY WHO BOUGHT A USED CAR 4.5 YEARS AGO, TOOK GOOD CARE OF IT, AND AM NOW SERIOUSLY STUCK AND STRESSED. SO, THANK YOU TOYOTA. I SAW ON OTHER BLOGS TODAY THAT THIS IS NOT AN ISOLATED INCIDENT, BUT A RECURRING PROBLEM. YOU HAVE KNOWN ABOUT THIS FOR YEARS, AND HAVE DONE NOTHING. YOUR COMPANY WILL CAUSE INNOCENT PEOPLE TO KILL SOMEONE OR THEMSELVES.

TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK. EACH TIME THE BRAKE PEDAL WAS APPLIED, THE VEHICLE ACCELERATED. THE CONTACT DROVE OVER THREE CURBS, A YIELD SIGN, AND A STOP SIGN. THE CONTACT SUSTAINED BACK PAIN AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS TREATED AND RELEASED THE SAME DAY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,465. UPDATED 01/21/16*LJ *CN

I STARTED MY CAR, AND THE POWER STEERING LIGHT WAS ON. I TRIED TO TUN THE WHEEL, AND NOTED THE POWER STEERING STOPPED WORKING. I GOT THE CAR HOME, AND CALLED FOR SERVICE AT MY LOCAL DEALERSHIPS. THEY WOULDN'T GIVE ME AN APPOINTMENT". RESEARCHED THE WEB, AND NOTED THIS ISSUE WAS A WIDE SPREAD COMPLAINT. I CHECKED THE FUSES (NOTED THEM OKAY), THE STEERING RESUMED.... HOWEVER, THIS IS A REAL CONCERN, BEING THAT THE STEERING APPEARS TO BE AN ISSUE FOR THESE CARS. WHAT CAN I DO TO GET THIS REPAIRED?

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. IMMEDIATELY AFTER THE VEHICLE WAS STARTED, THE WARNING LIGHTS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE ENGINE. ALSO, THE VEHICLE STALLED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A LOCAL INDEPENDENT MECHANIC IN DETROIT MICHIGAN. THE VEHICLE WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

VEHICLE STALLED SITTING AT A RED LIGHT AND ALSO STALLED MAKING LEFT HAND TURN AT INTERSECTION. SPEED WAS APPROXIMATELY 35 MPH. VEHICLE WAS ON SMALL HIGHWAY AT THE STOP LIGHT AND CITY STREET THE 2ND INCIDENT. WE JUST BOUGHT THE VEHICLE USED IN APRIL OF 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 09V338000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH UP THE MOUNTAIN AND MAKING A TURN, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SPUN CAUSING THE VEHICLE TO CRASH INTO THE MOUNTAIN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS AT THE SCENE BUT THE CONTACT WAS NOT SURE THAT A FIRE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A IMPOUND LOT. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

I JUST NARROWLY MISSED AN ACCIDENT WITH A TRAIN. MY CAR ENGINE SHUT OFF RIGHT OVER THE TRAIN TRACK TODAY. MY 2009 TOYOTA MATRIX FIRST PROBLEM STARTED STALLING SUDDENLY IN TRAFFIC LAST YEAR, BUT NOW VERY FREQUENTLY STALLS EVEN ON HIGHWAYS AT HIGH SPEEDS. NO WARNINGS. WHEN STALLED ALL LIGHTS COMES ON IN DASH, INCLUDING "CHECK ENGINE" LIGHT. COMPLETELY TURN OFF IGNITION AND RESTARTING IS THE ONLY WAY TO START THE CAR AGAIN. AFTER RESTARTING THE CHECK ENGINE LIGHT GOES OUT. OCCURRED SEVERAL TIMES IN ALL SORTS OF WEATHER, BUT MORE FREQUENT ON HOT SUMMER DAYS. RESTART CLEARED ENGINE COMPUTER, DEALERSHIP HAD DIFFICULT TIME REPLICATING FAILURE. BUT, ADVISE TO REPLACEMENT THE ENGINE CONTROL MODULE AS IT WAS A WELL KNOWN SAFETY RECALL FOR THE YEAR MODELS UP TO 2008. DEALER REFUSE TO ASSUME THE COST OF REPLACE THE ENGINE CONTROL MODULE (ECM). NHTSA CAMPAIGN NUMBER: 10V384000

WHILE DRIVING, THE CAR STALLS. EVERYTHING TURNS OFF AND I'M DEAD ON THE STREET, TURNPIKE OR HIGHWAY. I HAVE TAKEN THE CAR IN TWICE, BUT TOYOTA HAS NO IDEA WHAT IS HAPPENING. SOMETIMES IT DOES NOT HAPPEN FOR A WHILE, AND THEN IT WILL START STALLING AGAIN. I HAVE TAKEN THE CAR IN AGAIN AFTER STALLING ON THE PA TURNPIKE. THIS IS A MAJOR SAFETY ISSUE. I AM STALLING ON CITY ROADS, HIGHWAYS, TURNPIKES, AND I RISK AN ACCIDENT OR BEING KILLED. THIS IS A DANGEROUS ISSUE. I HAVE INFORMED THE TOYOTA CAR DEALERSHIP THIS WILL BE THEIR LAST TIME TO FIND THE PROBLEM AND FIX IT.

TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG RECALL NOTICE (16V-340) ISSUES. *SMD THE CONSUMER ALSO STATED THE WAS AN ISSUE WITH THE DRIVE SIDE WINDOW. *JB

THE CAR HAS AN UNACCEPTABLE BLIND SPOT THE SIDE MIRRORS DO NOT COMPENSATE FOR THIS. IT RESULTED IN ME WHILE BACKING UP NOT SEEING AN ELDERLY LADY WALKING PAST MY CAR, AND I HAVE HAD SEVERAL CLOSE CALLS WHILE BACKING OUT OF SPACES WITH CARS BEHIND ME JUST IN THE BLINDSPOT OR PEDESTRIANS. I AM ALMOST TEMPTED TO POST A WARNING IN BACK WINDOW. PERHAPS A MIRROR INSERT WOULD PREVENT THIS. BACKING OUT WHILE TURNED LOOKING OUT REAR YOU MISS PEOPLE IN THAT SPOT. IT IS A HAZZARDOUS CAR TO BACK UP WITH.

I TOOK MY 2009 TOYOTA INTO MY LOCAL TIRE DEALER TO HAVE IT ALIGNED. MENTIONED THAT IT WAS PULLING TO THE LEFT AT HIGHWAYSPEEDS AND KIND OF BOBBLING WHEN I STARTED UP. SERVICE MAN SAID IT MIGHT BE THE TIRES, NOT THE ALIGNMENT. IT WAS. THE THREE ORIGINAL TIRES ON THE CAR, THE ORIGINAL EQUIPMENT NOT WARRANTED, ALL SHOWED TREAD SEPARATION. (HE ALSO SAID HE'D "NEVER SEEN THIS KIND OF PROBLEM ON THREE TIRES AT ONE TIME.)THE STEEL BELTS WERE COMING THROUGH THE TREAD. THE MAN SAID THAT DRIVING ON THE TIRES MIGHT BE DANGEROUS, SO I HAD TO PUT NEW TIRES ON IT--NOT GOODYEAR. THE FOURTH TIRE, WHICH I PUT ON THE CAR A COUPLE OF YEARS AGO (WHEN THE SIDEWALL BUBBLED) WAS FINE--PLENTY OF TREAD, NO SIGNS OF WEAR THAT MIGHT HAVE COME FROM POOR MAINTENANCE. NOTE THAT YOUR FORM ONLY ALLOWS ME TO NOTE ONE TIRE LOCATION. THREE TIRES ALL SHOWED THE SAME PROBLEM. THE SERVICE GUY DIDN'T KNOW WHICH LOCATION THE GOOD TIRE WAS ON, SO I CAN'T TELL YOU THREE SPECIFIC LOCATIONS FOR THOSE THREE. *TR

WHILE ROTATING THE TIRES ON MY 2009 MATRIX I NOTICED THE INSIDE SIDEWALL WAS SEPARATING (SPLITTING) AROUND THE WHOLE INSIDE OF THE TIRE. THERE ARE NO SIGNS OF SIDEWALL DAMAGE FROM A HIT OR ACCIDENT, THE SIDEWALL IS JUST FAILING. THIS IS A VERY DANGEROUS SITUATION AND I AM GLAD I CAUGHT IT BEFORE THE FAILURE CAUSED AN ACCIDENT FROM A BLOWOUT. *TR

2009 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SAFETY AND OPERATIONAL ISSUES WITH VEHICLE AND SEEKS TO RETURN VEHICLE FOR REFUND OF THE PURCHASE PRICE. *SMD THE CONSUMER STATED SHE HAS EXPERIENCED SEVERAL NEAR ACCIDENTS BECAUSE OF THE INABILITY TO SEE ONCOMING VEHICLES APPROACHING FROM THE LEFT AND TRAFFIC (PARTICULARLY PEDESTRIAN TRAFFIC) BLOCKED COMPLETELY FROM HER VIEW ON THE RIGHT BY THE LARGE SIDE MIRRORS. ADDITIONALLY, BACKING UP AND DETECTING APPROACHING VEHICLES FROM BEHIND CREATED AN ISSUE, BECAUSE THE PILLARS BY THE REAR WINDOW BLOCKED HER VIEW. IN ADDITION, THE VEHICLE MADE A GRINDING SOUND WHILE IDLING, AND THE UNDER MOUNT SOUNDED AS THOUGH THERE WAS A METAL GRINDING ON METAL.

I HAVE A 2009 TOYOTA MATRIX AND IT CONTINUES TO HAVE ISSUES. TOYOTA HAS NEVER SENT NOTIFICATION OF RECALLS AND THIS CAR HAS A FEW. WHEN I BRING IT UP TO THE DEALER THEY ACT AS IF I HAVE NO IDEA WHAT I AM TALKING ABOUT. MY TIRES NEED REPLACEMENT AT 20,000 MILES AND THE BRAKES GRIND WHEN STOPPING EVEN AFTER THEY WERE REPLACED AT THE DEALERS EXPENSE AFTER THEY TOLD ME THERE WAS NOTHING WRONG WITH THEM TWICE! I HAD TO GO BACK TO THE DEALER 3 TIMES AS THE PARTS PEOPLE SENT THE WRONG PARTS TWICE!! THE TIRE WARNING LIGHT IS CONSTANTLY COMING ON EVEN THOUGH I HAVE HAD IT TO THE DEALERSHIP 3 TIMES AND THEY TELL ME NOTHING IS WRONG. I AM TOLD THAT THE CHANGE IN TEMPERATURE MAKES THE LIGHT COME ON. I AM TO THE POINT I AM GOING TO REPLACE THE TIRES AND BE DONE WITH IT. THE LAST THING I NEED IS A TIRE BLOW OUT ON THE INTERSTATE. THE ENGINE GETS SLUGGISH AND BOGS DOWN WHILE ON THE INTERSTATE AND THE INTERIOR FEATURES KEEP HAVING TO BE SLAMMED BACK INTO PLACE BECAUSE THEY COME OUT OF PLACE. I WAS TOLD BY A SALESMAN AT A CAR SHOW THAT IT HAPPENS WITH THE MATRIXS AND THEY DON'T KNOW WHY. EACH TRIP TO THE DEALERSHIP I AM TREATED AS A WOMAN WHO KNOWS NOTHING ABOUT CARS. MY FATHER IS A MECHANIC AND I KNOW MY WAY AROUND A CAR. COBB COUNTY TOYOTA IN KENNESAW, GEORGIA IS THE WORST DEALERSHIP. I AM GOING TO TRY ANOTHER DEALERSHIP OR JUST HEAD TO AN INDEPENDENT. I SAVED FOR 2 YEARS TO BUY IT AND NOW I FEEL VERY UPSET THAT TOYOTA CARES SO LITTLE ABOUT THE CUSTOMER. I UNDERSTAND THERE ARE A FEW MORE RECALLS OUT ON THE 2009 MATRIX, YET I HAVEN'T BEEN NOTIFIED OF THEM BY TOYOTA. WHEN I BROUGHT UP THE NEW RECALLS TO THE DEALER HE LOOKED SHOCKED AND TRIED TO TELL ME THAT WASN'T TRUE. WHY ARE NEW TOYOTA BUYERS GETTING FREE SERVICE WHEN OUR CARS ARE THE PROBLEM. I'M GOING BACK TO HONDA! TOYOTA USE TO BE GREAT. THE PRESIDENT OF THE COMPANY SHOULD BE ASHAMED AND COMMIT SEPPUKU OR AT LEAST PROVIDE CURRENT OWNERS FREE SERVICE TOO. *TR

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE COMPUTER WAS NOT SENDING THE CORRECT VOLTAGE TO THE TRANSMISSION. AS A RESULT, THE TORQUE CONVERTER CLUTCH SOLENOID MALFUNCTIONED, THE TRANSMISSION AND PCM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 76,660.

WHEN GOING UP A HILL IN 4TH GEAR CAR SHIFTS DOWN TO 3RD GEAR TO MAINTAIN SPEED & THERE IS A LOUD NOISE THAT SHAKES THE CAR (AS IF THE ENGINE'S GOING TO FALL OUT). HAPPENED ABOUT 20 TIMES SO FAR. TOYOTA DEALER MECHANICS GOT CAR TO REPEAT THIS 3 TIMES (ONCE HOOKED UP TO A COMPUTER). THE MECHANICS & THE SERVICE MANAGER ALL FEEL THAT THE TRANSMISSION NEEDS TO BE REPLACED. I HAVE 100,000 MI. EXTENDED WARRANTY. THE PERSON FROM TOYOTA (NOT FROM THE DEALERSHIP) THAT HAS TO APPROVE PUTTING IN A NEW TRANSMISSION REFUSED SAYING IT IS AN INTERMITTENT PROBLEM. HE THEN SAID IT WAS THE WAY I USE THE GAS PEDAL. THEN WHY DID IT HAPPEN ON THE 3 ROADTESTS WHEN BROUGHT TO DEALER. THE SHIFT INTO 3RD (ON A HILL) IS SO VIOLENT THAT I'M AFRAID TO KEEP UP SPEED ON THE PARKWAY WHEN GOING UP A HILL. I PULL INTO THE SLOW LANE & PUT ON MY FLASHING LIGHTS & STAY AT 50 MPH OR LESS. I FEEL THAT THE CAR IS UNSAFE TO DRIVE. I HAVE 90,000 MI. ON IT. I HAVE REPORTED THIS INCIDENT TO TOYOTA CUSTOMER RELATIONS ON THE PHONE (THEY ARE BASED IN CALIFORNIA). THEY SAID THEY WOULD LOOK INTO IT & GET BACK TO ME IN 3 DAYS (TOMORROW). I HAVE BOUGHT 4 TOYOTAS IN A ROW & GOT MY SISTER-IN-LAW & HER SON TO EACH BUY ONE. IF THIS IS HOW TOYOTA TREATS A LOYAL CUSTOMER (ALL CARS ARE SERVICED AT TOYOTA) THEN I GUESS I & MY FAMILY WON'T BE BUYING ONE AGAIN. I PAID A GOOD DEAL OF MONEY FOR THE EXTENDED WARRANTY. A LOT OF GOOD IT'S DOING ME. THANKS FOR LISTENING. *TR

I WAS ATTEMPTING A LEFT TURN AND HAD BEGUN TO ACCELERATE BUT THEN DECIDED TO NOT TURN, I TOOK MY FOOT OFF THE GAS PEDAL AND IT CONTINUED TO ACCELERATE, I'M NOT SURE IF I WAS ABLE TO APPLY THE BRAKE AND GET ANY RESULTS OR NOT BECAUSE I WAS HIT BY ONCOMING TRAFFIC SUDDENLY. I WAS VERY CONFUSED BY THE INCIDENT, BECAUSE IT WAS NOT MY INTENT TO DRIVE FORWARD AND YET IT DID SO. I WAS ASSUMING THAT SINCE I HAD THE CAR SERVICED FOR THE RECALL ISSUES LAST MONTH, THE CAR WAS SAFE. WE HAVE ALSO HAD ISSUES WITH THE GAS PEDAL BEING NON RESPONSIVE WHEN IN CRUISE CONTROL MODE. IT HAD HAPPENED ONCE WHEN I HAD USED IT AND ONCE WHEN MY HUSBAND HAD USED IT, BUT WE HAD NO INCIDENTS FROM IT AND DISCONTINUED USING CRUISE CONTROL. THE CAR WAS TOWED TO THE CHEROKEE COUNTY (GA) TOYOTA COLLISION CENTER WHERE I TOLD THEM OF THE NON INTENDED ACCELERATION. THEY ASSURED ME THEY WOULD LOOK INTO IT, BUT ONLY AFTER REPAIRING THE BODY. AFTER THEY HAD DONE SO, THEY CALLED ME AND TOLD ME TO GENERATE A CASE AND GAVE ME THE NUMBER TO TOYOTA. I DID SO ON FRIDAY, APRIL 16TH. I HAVE NOT YET HEARD FROM THE CASE MANAGER, BUT AM CONCERNED AND FRIGHTENED OF THE VEHICLE AT THIS POINT. I HAVE A HEAD INJURY; A CONCUSSION AND A WRIST INJURY AS A RESULT OF THE ACCIDENT. THE RECALL SERVICE WORK WAS DONE AT CHEROKEE COUNTY TOYOTA IN GEORGIA WHERE I PURCHASED THE CAR. MY INSURANCE COMPANY WAS ALSO INFORMED OF THE ISSUE AND HAVE ASSURED ME THAT THEY WILL LOOK INTO THE ISSUE AND SEEK REPAYMENT FROM TOYOTA IF THEY ARE LIABLE FOR THE ACCIDENT. THE SERVICE MANAGER AND COLLISION CENTER GUY WHO IS HANDLING MY VEHICLE HAVE TOLD ME THAT IT IS MORE LIKELY THAT I WOULD BE "HIT BY LIGHTENING AND MAULED BY A BEAR ON THE SAME DAY" THAN IT IS THAT MY ACCIDENT WAS CAUSED BY A PROBLEMATIC OR UNINTENTIONAL ACCELERATION THAT IS A RESULT OF AN ISSUE WITH THE CAR. THEY ALSO TOLD ME THAT A COMPUTERIZED "TEST" WAS DONE AND THAT MY CAR IS OK, BUT THEN TOLD ME TO INITIATE A CASE WITH TOYOTA. *TR

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT ALLOW THE VEHICLE TO FREELY MOVE; IT SEEMED AS IF THE VEHICLE WAS IN THE NEUTRAL POSITION WHILE IT WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER STATED THAT ALL THE MODELS HAD THE FEATURE AND THERE WAS NOTHING WRONG WITH THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE IN THE MATTER. THE CURRENT MILEAGE WAS 10,107. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE FRONT TIRES WERE PREMATURELY WEARING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS NOT A PROBLEM WITH THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 500.

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE HEAD RESTRAINT WOULD MOVE UP INVOLUNTARILY AND NO LONGER SUPPORTED HER NECK AND HEAD. THE CONTACT CALLED THE DEALER WHO STATED THAT THEY WOULD PUT THE PERMANENT INDENTATIONS ON THE METAL FOR THE RESTRAINT SO THAT IT WOULD NOT MOVE; THE DEALER ALSO STATED THAT THE PROBLEM COULD BE IN THE SEAT DESIGN AND TO TAKE IT IN FOR DIAGNOSIS AS IT WAS. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,100.

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE IDLING AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED. A POLICE REPORT WAS FILED. THERE WAS A STEEL PLATE ON THE LOWER PORTION OF THE DRIVER'S SEAT, WHICH IS A NEW DESIGN ON THE 2009 TOYOTA MATRIX MODELS (ACTIVE HEADREST). AS A RESULT, THE CONTACT SUSTAINED INJURIES TO HIS LOWER BACK, A HERNIATED DISC, AND OTHER MAJOR INJURIES AS A RESULT OF THE IMPACT TO HIS BODY. THE MANUFACTURER WOULD NOT ASSIST AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 6,535 AND CURRENT MILEAGE WAS LESS THAN 12,111. UPDATED 03/17/09. *LJ UPDATED 03/17/09. *JB