2009 Toyota Matrix

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

TL* TAKATA RECALL. THE CONTACT OWNED A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WAS INVOLVED IN A HEAD-ON COLLISION. THE AIR BAGS DEPLOYED AND METAL FRAGMENTS PASSED THROUGH THE AIRBAG CUSHION MATERIAL. AS A RESULT, THE METAL FRAGMENTS ENTERED THE CONTACTS EYE AND CAUSED A LONG TERM INJURY. THE CONTACT ALSO SUSTAINED A FRACTURED UPPER JAW AND NOSE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED HAVING CONTINUAL DOCTOR VISITS FOR HIS EYE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO JUNK YARD. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE FAILURE MILEAGE WAS 48,000. *DT*JB *DT RECALLS INCOMPLETE 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

11210602

Incident

May 1, 2012

Mileage

48,000 mi

LETTER FROM CONGRESSMAN DEUTCH ON BEHALF OF CONSTITUENT REGARDING TOYOTA VEHICLE AIRBAGS: THIS WAS THE THIRD RECALL. *LD *JS

NHTSA ID

11091768

Incident

Dec 5, 2017

"TAKATA RECALL" WE RECEIVED OUR RECALL NOTICE LETTER AND IMMEDIATELY CONTACTED OUR LOCAL AUTHORISED TOYOTA IN RHINELANDER WI AND WERE TOLD IT WOULD TAKE A FEW WEEKS FOR THE REPLACEMENT PARTS TO ARRIVE. AFTER NOT HEARING FROM THEM IN THAT TIME WE PHONED AGAIN, AND AFTER ONCE AGAIN GIVING OUR VIN AND INFORMATION , WE WERE TOLD WHO EVER TOOK THE CALL HAD NOT SUBMITTED THE ORDER . SO ONCE AGAIN WE ARE TOLD IT'S ON BACKORDER AND THEY WILL CONTACT US WHEN IT COMES IN SO THEY CAN SET UP A APPOINTMENT TIME TO FIX IT. THE RECALL NOTICE RECOMMENDED NOT HAVING A OCCUPANT IN THE FRONT PASSENGER SEAT. WE SHOULD BE PROVIDED WITH A SAFE VEHICLE BY TOYOTA TO USE WITH THE LENGTH OF TIME THIS IS TAKING UNTIL THIS IS FIXED.

NHTSA ID

11078796

Incident

Feb 1, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HERITAGE TOYOTA OWINGS MILL (9801 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 844-202-9429) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11052593

Incident

Dec 5, 2017

"TAKATA RECALL" I AM WONDERING WHEN THE FIX FOR THIS RECALL WILL BE AVAILABLE IN MY AREA.

NHTSA ID

11031758

Incident

Oct 4, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOYOTA OF RIVER OAKS AT (708) 862-0700 (1970 RIVER OAKS DR, CALUMET CITY, IL 60409) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11022853

Incident

May 23, 2016

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE ENGINE. ALSO, THE VEHICLE STALLED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A LOCAL INDEPENDENT MECHANIC IN DETROIT MICHIGAN. THE VEHICLE WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

NHTSA ID

11020302

Incident

Aug 15, 2017

Mileage

170,000 mi

TAKATA RECALL THE NHTSA IS AWARE OF THIS RECALL BUT MAY NOT APPRECIATE THE FULL IMPACT ON THE OWNER OF THE CAR. I FEEL UNSAFE DRIVING IT DUE TO THIS RECALL BUT THERE IS NO REMEDY. I CAN'T GET IT FIXED. WHEN I WENT TO THE DEALER AND ASKED WHEN REMEDY IS AVAILABLE NO ONE KNOWS. SO I SAID FINE LET ME TRADE IT IN AND BUY A NEW CAR. HOWEVER, SINCE THERE IS A RECALL THE DEALER SAID HE COULDN'T OFFER FULL TRADE IN PRICE BECAUSE HE WOULD BE UNABLE TO SELL IT UNTIL THE REMEDY IS MADE. SO I DON'T FEEL SAFE DRIVING IT AND I CAN'T SELL IT WITHOUT A LOSS IN VALUE. NEITHER ARE MY FAULT. TAKATA HAS ME STUCK IN A VERY POOR POSITION AND I AM DISAPPOINTED WITH TOYOTA'S RESPONSE

NHTSA ID

11019836

Incident

Mar 20, 2017

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.