2020 Toyota RAV4 Airbags Problems

The contact owns a 2020 Toyota Rav4. The contact stated while driving 40 MPH, the message "Air Bag Fault" was displayed. An independent mechanic was contacted. The vehicle was taken to the independent mechanic to be diagnosed, and it was determined that the air bag needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a case. The approximate failure mileage was 110,000.

NHTSA ID

11730130

Incident

Mar 13, 2026

Mileage

110,000 mi

I received recall notice December 2023 for defect in front passenger seat airbag that could cause the airbag to fail to deploy in the event of a crash. I have contacted the dealer several times and have been told each time that there is no remedy (yet). It has been two years and the risk to passengers in my vehicle has not been remedied. Fortunately, I have not had any collisions but the danger and safety concerns remain, and there has been NO ACTION BY TOYOTA ON THIS SERIOUS RECALL NOTICE The Recall Notice stills says “no remedy” and it has not been updated in the past year. This is a serious, potentially dangerous and life-threatening defect, a recall has been issued, and yet NOTHING has been done to remedy the defect FOR TWO YEARS. What remedies are available to me as a customer? Will action be taken on this complaint? Please let me know when I can expect a response.

NHTSA ID

11703741

Incident

Dec 20, 2023

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); for over a year. The contact stated that the vehicle was taken for routine maintenance, and the contact requested information on the possible recall repair and was informed that the manufacturer was working on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.

NHTSA ID

11683500

Incident

Dec 20, 2023

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11675993

Incident

Jul 24, 2025

Dear NHTSA, My name is [XXX] the owner of the above RAV4. It has been probably if not, six months since that I kept on going to my local dealer for the safety recall on my vehicle however, every time I am going to the dealer, they told me that the recall is not available as a yet. I am very concerned about this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11671196

Incident

Jun 5, 2025

The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number:  23V865000 (AIR BAGS) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11671147

Incident

Jan 15, 2024

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11671054

Incident

Jan 4, 2024

This recall remedy is overdue and poses a safety risk to passengers. Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the OCS sensors and, if necessary, replace them FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in Quarter 3, 2024, but this is subject to change based on parts availability.

NHTSA ID

11668507

Incident

Jun 22, 2025

Failure of the Drivers Side Power Seat.

NHTSA ID

11662875

Incident

May 12, 2025

A Safety Recall 23TA15 had been issued on Dec 20,2023. NHTSA Recall ID: 23V865 Toyota has acknowledged that a defect in the Occupant Classification System (OCS) may result in the passenger airbag failing to deploy in the event of a crash. This directly compromises a core safety feature I relied on when choosing this vehicle. Despite the recall being announced months ago, I was recently informed by Toyota Customer Service that no remedy is currently available and that no rental or loaner program is being offered in the meantime. This situation places me in an unacceptable position: I either drive a vehicle that is not fully safe or absorb the personal financial burden of securing alternative transportation—neither of which is a fair expectation of a customer who acted in good faith. I am requesting the following: 1. A clear timeline for when the necessary repair or replacement parts will become available. 2. Immediate access to a safe and comparable loaner or rental vehicle until the recall is fully resolved. 3. Written confirmation that Toyota acknowledges the safety risk and is currently offering no interim solution.

NHTSA ID

11661938

Incident

Dec 20, 2023

This safety recall relate to airbag on front passenger seat may not deploy due to an accident..im really afraid the risk it have when invole in an accident...i try to call dealer to ask for repair but they say just wait because the remedy is not available...my car is on year 2020 but they still have not the part to get it fix yet...this is the priority safety matter

NHTSA ID

11661814

Incident

May 19, 2025

UNKNOWN

NHTSA ID

11660764

Incident

May 13, 2025

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11656571

Incident

Apr 24, 2025

The manufacturer issued a recall for the air bag deployment system potentially not registering a passenger, thus not deploying, in December 2023. As of April 2025, there is still no remedy to fix this issue, which is a safety concern.

NHTSA ID

11656483

Incident

Dec 23, 2023

Recall has been available with no fix since 2023 They are not providing a repair time I feel unsafe driving the car

NHTSA ID

11653052

Incident

Nov 30, 2023

I filed a complaint with Toyota to replace my vehicle and they said they denied my claim. They promised a fix by 2024 and it is already 2025

NHTSA ID

11647065

Incident

Nov 18, 2024

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11645539

Incident

Jan 15, 2024

It's been a year that this situation is still under a recall and there is no remedy. Keep receiving constant notices and every time I call its something new and yet they still don't have a remedy. I was told last year not to have anyone sit in my passenger seat until a remedy is found. I feel unsafe and have been financing my Toyota RAV4 since August 2020. My recent call they wont have a remedy June 2025 which I told believe being when I called last year I was told that the remedy would be September 2024. So basically they are telling me that if I were in an accident that the airbags will not go off is someone is sitting in my passengers seat being that what needs to be fixed is the airbag sensor. To be told that I shouldnt have anyone in my passenger seat until this is fixed is insane.

NHTSA ID

11636023

Incident

Jan 1, 2024

This recall has been in place for over a year and Toyota cannot tell us when there will be a remedy for it meanwhile, driving a passenger in my only vehicle is unsafe.

NHTSA ID

11632647

Incident

Jan 1, 2024

The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11628659

Incident

Dec 3, 2024

Toyota sent a letter saying there would be a solution by end of Q3. There isn’t. I asked them for a replacement and they sent me a letter saying no. I do not feel safe driving my car with a safety recall. They also suggested I can get a loaner vehicle but the dealership says there would be some out of pocket expenses because Toyota pays up to $40 a day and the loaner vehicle is over $40/a day

NHTSA ID

11626752

Incident

Nov 1, 2023

There has been a promise to rectify this issue by Q3 2024 re: the outstanding recall for OCS sensors in passenger seat airbag. This has not been rectified yet.

NHTSA ID

11626166

Incident

Nov 19, 2024

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the driver's side seat belt sensor was replaced. Additionally, the contact stated that the vehicle had failed to exceed 1,000 RPM while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ID

11625465

Incident

Feb 15, 2024

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11625229

Incident

Nov 14, 2024

I'm not sure but this remedy is taking almost a year so I'm reporting it again. I did over the phone last month.

NHTSA ID

11620505

Incident

Oct 18, 2024