2002 Toyota Sienna Body & structure Problems

THE CABLE FOR THE PASSENGER POWER DOOR SNAPPED AND DOOR WOULD NOT FULLY SHUT. I WAS STOPPED, GETTING READY TO TURN LEFT, WHEN IT SNAPPED.

NHTSA ID

10882798

Incident

Jul 5, 2016

Mileage

200,110 mi

DOOR HANDLES BREAK OFF DURING NORMAL USE DUE TO ELECTRICAL DOOR MALFUNCTION. THE DESIGN OF THESE DOOR HANDLES ARE POOR AND A NEW DESIGN NEEDS TO BE MADE. *TR

NHTSA ID

10704387

Incident

Aug 2, 2014

Mileage

140,000 mi

WHEN I ATTEMPTED TO OPEN DRIVER SIDE SLIDING DOOR IT WOULD NOT OPEN ELECTRICALLY OR MANUALLY. AFTER SEVERAL FAILED ATTEMPTS TO OPEN I CUT THE CABLE AND WAS ABLE TO THEN OPEN THE DOOR. AT THIS POINT IN TIME BOTH SLIDING DOORS WILL NOT OPEN ELECTRONICALLY BUT WILL OPEN MANUALLY. *TR

NHTSA ID

10704379

Incident

Sep 1, 2014

Mileage

240,000 mi

EVER SINCE NOVMBER, 2008, MY 2002 TOYOTA SIENNA PASSENGER SIDE POWER DOOR, HAS INTERMITTENTLY FAILED TO OPEN EITHER BY ACTIVATING THE BUTTON ON THE INSIDE OF THE DOOR COLUMN, BY PULLING THE DOOR HANDLE OUTSIDE, OR THE INSTRUMENT PANEL DOOR BUTTON, OR WORSE, AFTER OPENING, WILL NOT CLOSE. THE DEALER HAD TO REINITIALIZE THE ECU IN NOVEMBER, 2008, AND HAVE HAD INTERMITTENT PROBLEMS SINCE. NOW, SINCE AT LEAST DECEMBER, 2012, THE SLIDING DOOR WILL NOT OPEN AT ALL BY ANY OF THE 3 METHODS AND CANNOT BE REINITIALIZED. ALSO, AT TIMES THE MANUAL DRIVERS SIDE PASSENGER DOOR, IN THE PAST ~ 1 1/2 YEARS WILL NOT OPEN EITHER FROM INSIDE DOOR BUTTON RELEASE OR OUTSIDE DOOR HANDLE AND PASSENGERS HAVE TO CLIMB OVER FROM THE FRONT SEATS TO ENTER OR CLIMB OVER THE FRONT SEAT & CONSOLE TO EXIT THE VEHICLE. I HAVE BEEN ADVISED BY MY LOCAL TOYOTA DEALER THAT I NEED TO "START WITH THE REPLACEMENT OF THE ECU," A PART COSTING $730.00 AND ABOUT $1000 WITH INSTILLATION. I HAVE READ OTHER HORROR STORIES THAT REPLACING THE ECU ISN'T NECESSARILY THE ANSWER AND MANY DON'T KNOW WHAT THE ANSWER IS. HAVE THERE BEEN ANY AUTO RECALLS ON THESE POWER DOOR MECHANISMS YET? I SEE A LARGE VOLUME OF THE EXACT SAME COMPLAINTS ON THE INTERNET FOR THESE SIENNA AS WELL AS WITHIN THE NHTSA DATABASE. IN THE EVENT OF AN EMERGENCY EVACUATION OF THE VEHICLES' PASSENGERS, AS IT STANDS, A CATASTROPHE IS WAITING TO HAPPEN. *TR

NHTSA ID

10522415

Incident

Nov 24, 2008

Mileage

93,224 mi

EVERY DOOR HANDLE ON THE VEHICLE HAS BROKEN FROM THE INSIDE AND OUTSIDE. ALMOST EVERY TOYOTA SIENNA I SEE ON THE ROAD HAD ATLEAST ONE OF THERE HANDLES BROKEN OFF. I REALLY THINK TOYOTA SHOULD HAVE A RECALL ON THIS. THE DOOR HAS ACTUALLY SWUNG OPEN WHILE I WAS DRIVING BECAUSE I COULD NOT TELL IF IT WAS CLOSED PROPER. IT DID NOT RESULT IN AN ACCIDENT OR MORE DAMAGE BUT COULD VERY EASILY HAVE. *TR

NHTSA ID

10510192

Incident

Apr 18, 2007

Mileage

85,000 mi

ELECTRONIC AUTOMATIC SLIDING DOOR FAILURES. JULY 2011, PASSENGER SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THEN THE DOOR STOPPED OPENING COMPLETELY. THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. IT WILL NOT OPEN. APRIL 2012, DRIVERS SIDE (SLIDING DOOR) ELECTRONIC OUTER DOOR HANDLE HAS STOPPED WORKING. THE ONLY WAY TO ENTER OR EXIT THE VEHICLE IS BY PUSHING THE BUTTON ON THE DOOR JAM OR OVERHEAD CONSOLE. THE DOOR OPENS 80% OF THE TIME. WHEN IT DOES NOT WORK THE MOTOR TRIES TO OPEN THE DOOR BUT SEEMS LIKE THE DOOR DOES NOT RELEASE. WHEN THE DRIVERS SIDE PASSENGER DOOR DOES NOT OPEN THE FAMILY HAS TO ENTER OR EXIT THROUGH ONE OF THE FRONT DOORS AND CLIMB THROUGH TO THE BACK SEATS. THERE IS NO INTERNAL MANUAL OVERRIDE OF THESE DOORS. THIS IS NOT SAFE. IN AN EMERGENCY MY FAMILY WILL HAVE TO GO THROUGH THE FRONT DOORS OR BREAK AND GO THROUGH THE WINDOWS. THIS IS A SAFETY HAZARD. THE OUTSIDE DOOR HANDLES AND SLIDING DOOR MECHANISMS SHOULD BE REPAIRED AT NO CHARGE BY TOYOTA. *JS

NHTSA ID

10456905

Incident

Jul 18, 2011

POWER SLIDING DOOR DOESN'T CLOSE. *TR

NHTSA ID

10442843

Incident

Aug 1, 2011

Mileage

100,000 mi

WHEN THE SUDDEN ACCELERATION PROBLEM ERUPTED I REMEMBER SEEING AN INTERNAL DOCUMENT WHICH RELATED TO THE REAR DOOR LATCH FOR SIENNAS. I OWN A SIENNA AND HAVE HAD TO REPLACE THE REAR LATCH TWICE SO FAR. IT JUST BRAKES APART AND IT BECOMES A REAL HUZZLE SINCE THE REAR DOOR CANNOT BE OPENED. TOYOTA MUST REPLACE THIS LATCHES WITH A GOOD WELL MANUFACTURED MATERIAL. *TR

NHTSA ID

10440048

Incident

Dec 8, 2011

BACK SEAT PASSENGER DOORS WILL NOT MANUALLY OPEN FROM THE INSIDE CABIN. MUST BE OPENED FROM THE OUTSIDE ONLY. *TR

NHTSA ID

10439102

Incident

Dec 5, 2007

THE DOOR LATCHES GOT STUCK INTERMITTENTLY. DOOR IS NOT CLOSED WHILE CAR MOVING. *KB

NHTSA ID

10437575

Incident

Nov 7, 2003

Mileage

15,000 mi

ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR

NHTSA ID

10434317

Incident

Aug 2, 2008

Mileage

70,000 mi

PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE STATION WHILE IN THE JAMMED OPEN POSITION AND WHILE MOVING, THE DOOR SLAMMED CLOSED ON ITS OWN, POPPING THE WIRE CABLE, WHICH IS NOW DANGLING. DOOR NOW WORKS PART OF THE TIME MANUALLY, NOT AT ALL WITH POWER, NO MOTOR SOUND AT ALL. DOOR OPENING MECHANISM ON INSIDE OF DOOR FREQUENTLY JAMS IN THE PUSHED IN POSITION AND THEN DOOR IS COMPLETELY INOPERABLE. THIS IS SEVERE SAFETY ISSUE. CHILDREN IN BACK CANNOT EXIT ON THAT SIDE. TOYOTA SHOULD RECALL AND HAVE POWER DOORS CONVERTED TO A SAFE, RELIABLE, MANUAL OPENING MECHANISM. *TR

NHTSA ID

10430322

Incident

Jan 11, 2010

Mileage

125,000 mi

SLIDING DOORS ON BOTH SIDES HAVE STOPPED WORKING ELECTRONICALLY. THE DOORS MUST BE FORCED MANUALLY AND THIS IS VERY DIFFICULT. TOYOTA WILL NOT ADDRESS THIS ISSUE. *KB

NHTSA ID

10425492

Incident

Jun 1, 2011

THE POWER SLIDING DOOR ON MY TOYOTA SIENNA STOPPED WORKING. IT IS VERY DIFFICULT TO OPEN WHEN THE POWER UNIT DOES NOT WORK. THIS SEEMS TO BE A VERY COMMON PROBLEM. REPAIR SHOPS GENERALLY CHAGE OVER $1000 TO FIX IT (WE WERE QUOTED $1200) AND IT MAKES ONE SIDE OF THE VEHICLE PRACTICALLY INESCAPABLE. *TR

NHTSA ID

10424159

Incident

Sep 20, 2007

HAVE HAD THE SLIDING DOOR LOOKED OUT & "RE-SET" 4 TIMES. IF WE PULL THE DOOR A LITTLE, IT WILL CLOSE, BUT WILL NOT OPEN OR CLOSE WITH ANY BUTTON (FRONT PANEL, KEY FOB OR SIDE PANEL). TODAY IT STARTED TO CLOSE ON MY CHILD & SHE COULDN'T GET IT TO STOP, HER BACKPACK STRAP WAS CAUGHT ON THE SEAT. PRETTY SCARY. RIGHT NOW THE KIDS ARE CLIMBING IN THROUGH THE FRONT PASSENGER DOOR. ALSO, ABOUT 1/2 THE TIME EVEN WITH MANUALLY CLOSING THE DOOR, IT REMAINS OPEN & WILL BEEP WHEN I PUT IT IN GEAR, SO I HAVE TO JUMP OUT & GO PUSH IT CLOSED. **TT

NHTSA ID

10407650

Incident

Jun 20, 2011

Mileage

111,000 mi

CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AND UNSAFE MANNER. 2002 TOYOTA SIENNA FWD, WITH SPARE TIRE CARRIER. *TR

NHTSA ID

10365562

Incident

Jun 15, 2009

Mileage

65,000 mi

MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING DOOR WOULD NOT OPEN FROM THE INSIDE, BUT COULD BE OPENED FROM THE OUTSIDE. EVENTUALLY, THE OUTSIDE HANDLE BROKE OFF (PROBABLY DUE THE INABILITY TO OPEN IT FROM THE INSIDE). NEXT THE LEFT PASSENGER SLIDING DOOR STARTED TO SHOW SIMILARITIES TO THE RIGHT SLIDING PASSENGER DOOR. EVENTUALLY, THIS HANDLE BROKE OFF AS WELL AND WOULD NOT OPEN FROM THE INSIDE. TO DATE, THE SLIDING DOOR ON THE LEFT OR THE RIGHT CAN NOT BE OPENED INSIDE OR OUT. THIS IS A SAFETY ISSUE FOR US AND OUR FOUR KIDS. THE KIDS HAVE TO COME THROUGH THE FRONT TO GET OUT OF THE VAN. IT BECAME SOMEWHAT STRANGE TO ME WHEN I NOTICED THAT OTHER TOYOTA SIENNA MINIVANS HAD HANDLES MISSING OFF THE BACK PASSENGER SLIDING DOORS. I THOUGHT, WHAT IS UP WITH THE QUALITY OF THE VANS? MOST INDIVIDUALS DRIVING MINIVANS ARE TRANSPORTING CHILDREN, SO I WOULD ASSUME THAT THE VANS WERE CONSTRUCTED TO HANDLE THE CONSTANT OPENING AND CLOSING THAT OCCURS FROM THE BACK PASSENGERS. I THINK THIS PROBLEM SHOULD BE ADDRESSED IN A FAIR WAY. WHEN WE WENT TO INQUIRE ABOUT THE TRUNK WE WERE TOLD THAT IT WOULD COST OVER $200, SO WE TOOK THE OPTIONAL ROUTE OF LOADING GROCERIES, LUGGAGE, ETC. FROM THE INSIDE. THE DOOR INCIDENTS HAVE HAPPENED THIS YEAR, 2010. WE HAVE OWNED OTHER VEHICLES WITH THE KIDS, NAMELY 1997 HONDA ODYSSEY THAT DID NOT HAVE ANY OF THE HANDLES MISSING OR ANY PROBLEMS WITH GETTING IN AND OUT OF THE VEHICLE. I SENT A LETTER TO TOYOTA CORPORATE OFFICE ON AUGUST 22, 2010 VIA EMAIL, NO RESPONSE. I PHONE TOYOTA CORPORATE OFFICE ON AUGUST 30, 2010 AND WAS INFORMED THAT THE CAR WAS NOT UNDER WARRANTY (I ALREADY KNEW THIS) AND THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR

NHTSA ID

10352791

Incident

Jun 10, 2008

Mileage

100,000 mi

2002 TOYOTA SIENNA PASSENGER DOOR BEHIND DRIVER NOT OPENING. AUTOMATIC DOOR DOESN'T CLOSE. HAVE BEEN TO THE SHOP FOR THESE PROBLEMS. PROBLEMS PERSIST. *TR

NHTSA ID

10341604

Incident

Jun 6, 2010

THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHANISM HAS NO CORROSION RESISTANCE AND IS EXPOSED TO THE ENVIRONMENT AND THUS IS SUSCEPTIBLE TO CORROSION AND SEVERE RUSTING. SPARE TIRE CARRIER JAMMED WHEN CHANGING A FLAT TIRE WITH SPARE MAKING REINSTALLING DIFFICULT. LOWERING OF SPARE TIRE WILL JAM PREVENTING REPLACEMENT OF A FLAT TIRE. *TR

NHTSA ID

10334725

Incident

Jun 20, 2009

Mileage

68,000 mi

2002 TOYOTA SIENNA XLE RECURRENT POWER SLIDING DOOR CABLES SNAPPING AND MOTOR FAILING. THIS IS THE SECOND TIME SINCE I BOUGHT IT IN 2008. *TR

NHTSA ID

10333879

Incident

May 18, 2010

1. TRUNK DOOR LATCH BROKEN AND CANNOT OPEN. TOYOTA DOES NOT PROVIDE A MANUAL TRUNK RELEASE INSIDE THE VAN. 2. PASSENGER SIDE AUTOMATIC SLIDING DOOR WOULD NOT STAY CLOSED. IT JUST KEPT POPPING OPEN. *TR

NHTSA ID

10328564

Incident

May 1, 2010

Mileage

75,000 mi

THE SLIDING PASSENGER DOOR ON MY MINIVAN DOES NOT OPEN FROM THE OUTSIDE. THIS STARTED WHEN THE VAN WAS LESS THAN ONE YEAR OLD AND UNDER WARRANTY. TOYOTA LUBED AND ADJUSTED IT AND SAID IT WAS OK. OVER THE NEXT 7 YEARS IT WOULD WORK FOR A WHILE AND THEN START AGAIN. TOYOTA CONTINUED TO LUBE AND ADJUST AND AT ONE POINT SAID THEIR ENGINEERS HAD REALIZED THAT THE SPRING WASN'T STRONG ENOUGH SO THEY PUT A HEAVIER SPRING IN IT. IT IS STILL NOT WORKING. NOW TOYOTA SAYS IT WON'T DO ANYTHING ELSE BECAUSE THE WARRANTY IS LONG GONE. I TOLD THEM THEY LUBED AND ADJUSTED ME OUT OF MY WARRANTY AND THEY NEVER FIXED IT. SO NOW I HAVE A DOOR THAT CANNOT BE OPENED FROM THE OUTSIDE. *TR

NHTSA ID

10320513

Incident

Nov 10, 2002

Mileage

10,000 mi

WHEN USING MY REMOTE DOOR OPENER, MY AUTOMATIC SLIDING DOORS DO NOT FULLY OPEN.*CW

NHTSA ID

10303027

Incident

Jan 21, 2010

Mileage

15,000 mi

SLIDING DOOR ON 2002 SIENNA VAN HAS BEEN A PROBLEM SEVERAL TIMES. FIRST TIME WAS WITHIN 40,000 MILES AS THE TENSION ON THE CABLE HAD TO BE ADJUSTED. KEPT STICKING CLOSED AND COULD NOT OPEN THE DOOR. THE DOOR LOCKS HAVE STUCK LOCKED AND COULD NOT UNLOCK THEM, DOOR HAD TO BE TAKEN APART. HAS BEEN FIXED BY TOYOTA DEALER ONCE FOR $200 PLUS DOLLARS, NOW THE CABLE CAME OFF ITS TRACK. THE DOOR NO LONGER WORKS, KEEPS GETTING STUCK, AND NOW THE CABLE STICKS OUT WHEN YOU OPEN THE DOOR. *TR

NHTSA ID

10290510

Incident

Jul 14, 2009

Mileage

60,000 mi

WE ARE CURRENTLY HAVING PROBLEMS WITH THE LOCKING SYSTEM OF OUR 2002 TOYOTA SIENNA XLE (CURRENTLY 47,710 MILES); SPECIFICALLY THE PASSENGER SIDE DOOR AND THE RIGHT SLIDING DOOR. THE PASSENGER SIDE DOOR MALFUNCTIONED SOMETIME BACK IN EARLY MARCH 2009, WHEREBY THE DOORS WILL NOT FUNCTION VIA REMOTE OR ELECTRONIC MEANS. THE PASSENGER SIDE DOOR IS ONLY FUNCTIONAL BY MANUALLY LOCKING OR UNLOCKING THE DOOR. ALSO, ABOUT A MONTH LATER, THE SLIDING DOOR STARTED ACTING UP. IN FACT, WE HAD AN INCIDENT WHERE ONE OF OUR PASSENGER'S FINGER WAS TRAPPED BY THE RIGHT SIDE SLIDING DOOR. THE SLIDING DOOR CLOSED AS THE PASSENGER WAS GETTING IN HER SEAT. MY WIFE HAD TO FORCE THE DOOR OPEN FROM THE OUTSIDE TO FREE THE PASSENGER'S FINGERS. THANKFULLY, THERE WERE NO SERIOUS INJURIES. AS FOR THE RIGHT SLIDING DOOR, IT FAILED TO FUNCTION COMPLETELY ON AUGUST 10, 2009. CURRENTLY, THE SLIDING DOOR WILL NOT UNLOCK AT ALL (ELECTRONICALLY OR MANUALLY). I FEAR THAT THESE MALFUNCTION PROBLEMS POSE A SIGNIFICANT RISK TO ME AND MY FAMILY. I HAVE A FOUR YEAR OLD CHILD AND HIS SAFETY IS OF PARAMOUNT IMPORTANCE TO ME. WE CANNOT GET THE CAR REPAIRED DUE TO THE ENORMOUS COSTS IT WOULD TAKE JUST TO CORRECT THE DEFECT. IN FACT, BACK IN MARCH 18, 2009 WHEN ONLY THE PASSENGER SIDE DOOR WAS FAILING TO WORK, I INQUIRED HOW MUCH IT WOULD COST TO REPAIR THE DOOR AND THE REPRESENTATIVE STATED IT WOULD COST $100 JUST TO LOOK AT THE DOOR. *TR

NHTSA ID

10280221

Incident

Mar 1, 2009

Mileage

42,710 mi