2002 Toyota Sienna Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Toyota Sienna, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure4219.3%
- Interior & seats2913.3%
- Brakes2411.0%
- Electrical2310.6%
- Engine198.7%
- Tires & wheels156.9%
- Driver assistance115.0%
- Steering104.6%
- Powertrain (other)73.2%
- Airbags73.2%
- Seat belts73.2%
- Transmission62.8%
- Fuel system52.3%
- Other / unspecified41.8%
- Suspension41.8%
- Visibility31.4%
- Exterior lighting10.5%
- Heating & air conditioning10.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
THE CABLE FOR THE PASSENGER POWER DOOR SNAPPED AND DOOR WOULD NOT FULLY SHUT. I WAS STOPPED, GETTING READY TO TURN LEFT, WHEN IT SNAPPED.
DOOR HANDLES BREAK OFF DURING NORMAL USE DUE TO ELECTRICAL DOOR MALFUNCTION. THE DESIGN OF THESE DOOR HANDLES ARE POOR AND A NEW DESIGN NEEDS TO BE MADE. *TR
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
WHEN THE SUDDEN ACCELERATION PROBLEM ERUPTED I REMEMBER SEEING AN INTERNAL DOCUMENT WHICH RELATED TO THE REAR DOOR LATCH FOR SIENNAS. I OWN A SIENNA AND HAVE HAD TO REPLACE THE REAR LATCH TWICE SO FAR. IT JUST BRAKES APART AND IT BECOMES A REAL HUZZLE SINCE THE REAR DOOR CANNOT BE OPENED. TOYOTA MUST REPLACE THIS LATCHES WITH A GOOD WELL MANUFACTURED MATERIAL. *TR
THE DOOR LATCHES GOT STUCK INTERMITTENTLY. DOOR IS NOT CLOSED WHILE CAR MOVING. *KB
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
BRAKES MAKE A NOISE WHEN THE CAR IS ABOUT TO STOP. THERE IS A SQUEAL AND THUMP THAT CAN BE HEARD. HAVE TAKEN THIS IN SEVERAL TIMES TO BE FIXED. THEY SAY THE BRAKES ARE SAFE. I AM 74 YEARS OLD AND HAVE HAD MANY CARS OVER THE YEARS AND THE ONLY TIMES OTHER CARS HAVE MADE THIS KIND OF NOISE IT WAS TIME TO CHANGE THE BRAKES. IN THIS CASE THE BRAKE PADS SEEM TO HAVE PLENTY OF LIFE LEFT. FUNNY THAT WHEN THE REAR DRUMS ARE REMOVED AND THE BRAKE AND DRUMS ARE THOROUGHLY CLEANED THE NOISE DOES NOT HAPPEN FOR A WHILE. THE FIRST COMPLAINT WAS MADE AT 15,523 MILES AND CONTINUES TOO THIS DAY. AT 31,842 MILES THE REAR DRUMS WERE REPLACED PER TSB BR003-04. TOOK THE CAR IN AGAIN AT 125,559 MILES AND WE WERE TOLD WE NEEDED NEW REAR DRUMS. THEY HAD BEEN REPLACED. THEY HAVE A PROBLEM WITH BRAKES AND NEED TO FIX THE PROBLEM.
WHEN DRIVING ON CRUISE CONTROL AND LIGHTLY BRAKING THE CAR SUDDENLY ALARMINGLY ACCELERATES. DEALER CLAIMS VARIOUS ISSUES THAT THEY TRIED BUT NON RESOLVED THE PROBLEM. I AM READY TO SELL AND AFRAID THAT THE BUYER MIGHT NOT REMEMBER TO FOLLOW MY INSTRUCTION TO TURN OFF THE CRUISE CONTROL BEFORE BRAKING. I HAVE BROUGHT THE CAR TO THE DEALER SEVERAL TIMES OVER THE YEARS, MOST RECENTLY THIS YEAR 2014. *TR
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Dear Sir, On April 2026, I need to do the semiannual smog check. Right now, I face DTC P0420 error code and I can't pass the smog check inspection. Note that I don't have the engine light on indicating the a/m error code. Only my OBD2 shows the error DTC Code P0420. I did some searhing and noticed that the ECM for Sienna should be updated to erase the a/m DTC code. I would appreciated to help me how the resolve this issue ASAP. It will enable me to renew my registration.You may contact on my cell phone 747 217 7254 or my email at [email protected]. Regards, Massey
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FULLY CONCENTRATE ON THE ISSUE AND DID NOT HIT ANYONE OR ANYTHING. *TR
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE WITH THE SHREDDER VALVE ORIENTED DOWNWARD FOR EASY ACCESS. THE WHEEL IS STEEL AND IS LOCATED SO THE TIRES KICK UP WATER AND ROAD SAND AND, WITH THIS ORIENTATION, WATER IS TRAPPED, LIKE IN A BOWL, AND SITS ON THE STEEL. THE PAINT HAS LONG BEEN BLASTED AWAY FROM THE SAND EXPOSURE AND NOW THE WHEEL IS RUSTED SO BADLY IT IS EXTREMELY THIN AND CANNOT BE USED WITHOUT RISKING FAILURE OF THE WHEEL, ESPECIALLY ON THE FRONT WHERE LOADS CAN REACH IN EXCESS OF 2500 POUNDS IN A DYNAMIC FATIGUE SITUATION. IT IS IMPORTANT TO NOTE THIS SIENNA HAS BEEN RECALLED ONCE ALREADY FOR RUST IN THIS AREA, THANKS TO YOU GUYS, AS RUST WAS DAMAGING THE RETAINING SYSTEM AND THE TIRE WAS FALLING OFF IN TRAFFIC. THEY HAVE SEEN THE RUSTED WHEELS AND THE STRENGTH IS NOW UNPREDICTABLE. ROAD SALT, RAIN, SAND ETC. AMOUNTS. THE SYSTEM DOES NOT HAVE ANY TYPE OF COVER. DEALER TOLD ME IT WAS NOT A PROBLEM. WE HAVE HAD 2 FLAT TIRES AND I THINK WITH MY WIFE & KIDS IN THE CAR IT IS A PROBLEM. IT IS A PROBLEM WAITING TO HAPPEN. *TR
CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AND UNSAFE MANNER. 2002 TOYOTA SIENNA FWD, WITH SPARE TIRE CARRIER. *TR
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
INCIDENT #1 (6/3/2017) - TOOK FOOT OFF ACCELERATOR PEDAL WHEN TURNING ON CITY STREET. CAR PROCEEDED TO ACCELERATE ON ITS OWN WENT UP TO 35 MPH FOR SEVERAL BLOCKS INCIDENT #2 (6/4/2017) - WHILE PARKING CAR IN DRIVEWAY, APPLIED FOOT ON BRAKE PEDAL. ENGINE ROARED AND THRUSTED FORWARD.
WHEN DRIVING ON CRUISE CONTROL AND LIGHTLY BRAKING THE CAR SUDDENLY ALARMINGLY ACCELERATES. DEALER CLAIMS VARIOUS ISSUES THAT THEY TRIED BUT NON RESOLVED THE PROBLEM. I AM READY TO SELL AND AFRAID THAT THE BUYER MIGHT NOT REMEMBER TO FOLLOW MY INSTRUCTION TO TURN OFF THE CRUISE CONTROL BEFORE BRAKING. I HAVE BROUGHT THE CAR TO THE DEALER SEVERAL TIMES OVER THE YEARS, MOST RECENTLY THIS YEAR 2014. *TR
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
STEERING GETS STIFF HARD TO TURN STEERING
OUR 2002 TOYOTA SIENNA HAD THE GEAR SHIFT REPAIRED AT A MAJOR ATLANTA AREA TOYOTA DEALER ON MAY 5, 2014. THE GEAR SHIFT REPLACEMENT REQUIRED THE ENTIRE STEERING COLUMN TO BE DISASSEMBLED. ABOUT ONE WEEK AFTER THAT REPAIR, THE STEERING COMPLETELY FAILED. THE STEERING WHEEL TURNED WITH ABSOLUTELY NO CONTROL OF THE WHEELS. BY SHEER LUCK THIS STEERING FAILURE OCCURRED IN A PARKING LOT AFTER JUST TRAVELING ON THE INTERSTATE. HAD THIS STEERING FAILURE OCCURRED AT INTERSTATE SPEEDS, THIS MAY HAVE BEEN FATAL. THE VEHICLE WAS RETURNED TO THE SAME MAJOR ATLANTA AREA TOYOTA DEALER AND THE CAUSE OF THE STEERING FAILURE WAS IDENTIFIED AS "STEERING JOINT BOLT BACKED OFF FROM CONNECTION". I WAS TOLD THAT THE STEERING FAILURE WAS CAUSED BY ONE BOLT COMING LOOSE. THE STEERING FAILURE WAS CORRECTED BY "RE-TIGHTENED' BOLT WITH LOCK TIGHT". IN SUMMARY, THE REPAIR OF A GEAR SHIFT BY A CERTIFIED TOYOTA DEALER SERVICE CENTER RESULTED IN COMPLETE STEERING FAILURE DUE TO ONE BOLT THAT "BACKED OFF FROM CONNECTION" OR THAT WAS NOT PROPERLY TIGHTENED OR SECURED. IT IS VERY CONCERNING THAT TOYOTA?S STEERING COLUMN DESIGN HAS THE POTENTIAL TO CAUSE COMPLETE STEERING FAILURE WHEN ONE BOLT COMES LOOSE. IT IS ALSO A MAJOR ISSUE THAT A CERTIFIED TOYOTA DEALER SERVICE CENTER IS UNABLE TO SAFELY DISSEMBLE AND REASSEMBLE THE STEERING COLUMN AND PROVIDE A SAFE AND DRIVABLE VEHICLE. I WOULD LIKE TO FIND OUT HOW OFTEN THIS TYPE OF STEERING FAILURE HAS OCCURRED ON THIS AND SIMILARLY DESIGNED TOYOTA VEHICLES. I WOULD ALSO LIKE TO KNOW HOW MANY CRASHES, SERIOUS INJURIES OR DEATHS HAVE RESULTED FROM THIS ISSUE. THIS CERTAINLY CAN?T BE THE ONLY OCCURRENCE. I FEEL IT IS IMPERATIVE TO ALERT OWNERS OF THIS VEHICLE AS WELL AS AUTHORIZED REPAIR CENTERS OF THE SITUATION OR ISSUE A RECALL TO ENSURE THAT THE STEERING JOINT BOLT IS SECURE. VIDEO CAN BE SEEN AT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=6XB-CPKR4HY UPDATED 1/9/2015 *JS
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF AND THE EMERGENCY BRAKE ENGAGED, THE VEHICLE SUDDENLY ROLLED BACKWARDS DOWN A SMALL INCLINE AND CRASHED INTO A FENCE POST. A SMALL CHILD WAS PRESENT INSIDE THE VEHICLE, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MAITA TOYOTA (2500 AUBURN BLVD, SACRAMENTO, CA). THE DEALER INDICATED THAT THE TRANSMISSION EXPERIENCED A MECHANISM FAILURE, BUT THE EXACT CAUSE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,200.
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FULLY CONCENTRATE ON THE ISSUE AND DID NOT HIT ANYONE OR ANYTHING. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE LEAKED WATER FROM THE AIR CONDITIONING SYSTEM AND THE SRS AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/12/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. *JS
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING WITH THE VEHICLE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED FORWARD AND THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER AND NECK. THE FRONT PASSENGER SUSTAINED INJURIES TO THE LEFT LEG AND WHIP LASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED AS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,700.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
2002 TOYOTA SIENNA 3RD ROW SEAT HAS FAULTY SEAT BELT. SEAT BELT WILL NOT RETRACT ON LEFT SIDE OF LAST SEAT. ONLY USED SPARINGLY, STUCK WILL NOT RETRACT. *TR
I BOUGHT A USED SIENNA MINI VAN FROM TOYOTA IN MD WITH 55.000 MILES ON IT WITH ALL THE WARRANTIES.WHEN WE WENT TO USE THE REAR SEAT BELT ON DRIVER'S SIDE WE NOTICED IT WOULD NOT RETRACT. WE TOOK IT TO DEALER ,AND AFTER HAVING IT FOR A FEW DAYS THEY CALLED ME AND TOLD ME THAT THE REAR SEAT BELTWAS NOT UNDER WARRANTY, AND IT WOULD BE $ 500.00 TO REPLACE. THEN THE THE MAMAGER FOR THE PARTS DEPARTMENT CALED ME, AND SAID THAT THEY WILL COVER HALF THE BILL.I DECLINED SINCE WE NEVER USED THAT SEAT BELT .THEN HE TOLD ME THAT HE WOULD TALK TO THE USED CAR DEPARTMENT ABOUT COVERING SOME OF THE COST HE HAS NOT RETORNED MY CALLS AND EHEN I GO INTO THE DEALERSHIP THEY TOLD ME HE WAS OUT SICK.WERE EXECTING OUR 4 TH CHILD AND WE NEEDED A WORKING SEAT BELT SO WE HAD THE OPTION OF USING THE REAR SEAT BELT SINCE WE STILL WERE MAKING PAYMENTS ON THIS MINI VAN.WE ALSO HAD A MID SEAT THAT SEEMED TO BE LOOSE, AND THE PART NUMBER THEY GAVE ME WAS WRONG .CAN YOU HELP ME WITH THIS SINCERLY , A AM ACONCERNED MOTHER. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
ON AUGUST 15, 2010 WITH THE 2002 TOYOTA SIENNA IN PARK AND WITH NO KEY IN THE STEERING WHEEL A TWO YEAR OLD WAS ABLE TO REMOVE THE GEAR SHIFT FROM PARK ALLOWING THE VEHICLE TO BEGIN TO MOVE BACKWARDS. SEVERAL PEOPLE WERE CLOSE BY AND WERE ABLE TO STOP THE VEHICLE WHICH WAS BACKING UP. ADULTS THEN CHECKED THE VEHICLE AND IN FACT WERE ABLE TO MOVE THE SHIFTER FROM PARK INTO GEAR (WITHOUT THE KEY IN ITS IGNITION). ON AUGUST 16 THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED -"CUSTOMER STATES THE SHIFTER COMES OUT OF PARK WITHOUT THE KEY IN THE IGNITION. CONFIRMED CUSTOMER CONCERN. FOUND SHIFTER CABLE WORN AND IN NEED OF ADJUSTMENT." *TR
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING IN REVERSE AT UNKNOWN SPEEDS, THE SHIFTER LEVER BROKE. THE CONTACT APPLIED THE EMERGENCY BRAKE TO COMPLETELY STOP THE VEHICLE. THE CONTACT WAS ONLY ABLE TO DRIVE TO HIS RESIDENCE WHILE IN REVERSE. THE CONTACT THEN REMOVED THE STEERING COLUMN IN ORDER TO MOVE THE SHIFTER TO NEUTRAL. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF THE FAILURE OCCURRING AT HIGHWAY SPEEDS. THE FAILURE MILEAGE WAS 78,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
I BACKED OUT OF MY DRIVEWAY ONTO THE ROAD. I SHIFTED FROM REVERSE TO DRIVE. I PUT MY FOOT ON THE GAS PEDAL AND DID NOT EXPERIENCE TYPICAL ACCELERATION. I TOOK MY FOOT OFF THE GAS PEDAL COMPLETELY. THEN I PUT MY FOOT BACK ON THE GAS PEDAL AND PUSHED DOWN HARDER THAN NORMAL TO SEE IF I GOT A RESPONSE. AT THIS POINT THE ENGINE BEGAN TO REV. THEN I HAD TO PUT MY FOOT ON THE BRAKE TO PREVENT THE CAR FROM MOVING FORWARD. EVEN WITH MY FOOT ON THE BRAKE THE ENGINE CONTINUE TO REV AND THE CAR WAS STILL MOVING FORWARD. I PUT THE CAR IN NEUTRAL AND WITH MY FOOT OFF THE GAS PEDAL THE ENGINE CONTINUE TO REV. I THEN DEPRESSED THE GAS PEDAL WITH MY FOOT BRIEFLY AND TOOK MY FOOT OFF AND THE ENGINE STOPPED REVVING AT THIS POINT. I PUT IT IN DRIVE AND HAD NO PROBLEMS WITH IT AFTER THAT POINT. WHILE THE VEHICLE WAS REVVING MY LEFT FOOT WAS NOT TOUCHING OR NEAR THE GAS PEDAL. THE FLOOR MAT WAS NOT IN THE WAY. AND MY RIGHT FOOT WAS FREE AND UNENCUMBERED. THERE WAS NO TRAFFIC AROUND ME SO I WAS ABLE TO FULLY CONCENTRATE ON THE ISSUE AND DID NOT HIT ANYONE OR ANYTHING. *TR
PURCHASED 2002 TOYOTA SIENNA NEW. PURCHASED HESS GAS IN FLORIDA, (ETHAN WITHIN 24 HOURS CHECK ENGINE LIGHT CAME ON. HAD CHECKED AND RESET AND EVENTUALLY CAME BACK ON GAIN. REC'D SOME ESTIMATES AN WAS TOLD IT WAS EITHER OXYGEN SENSOR OR CATALYTIC CONV. CATALYTIC BELOW THRESHOLD HOLD NEED TO BE REPLACED. REPLACED AND 3 MONTHS OUT OF WARRANTY ENGINE LIGHT ON AGAIN. CHECK DIAGNOSTIC AND AGAIN SAME CODE. HAD IT RESET, DID NO REPAIRS WITHIN 9 MONTHS LIGHT ON AGAIN. TOLD IT IS DEFINITELY THE CATALYTIC CONV. (LONGEST) ONE; SAME ONE RECENTLY REPLACED. CAN'T UNDERSTAND WHY THIS HAPPENING AGAIN. IS THERE A PROBLEM WITH THE OBD OR IS IT REALLY THE CATY. OR OXYGEN SENSOR.. DEALERSHIP WOULD NOT EVEN OFFER ANY TYPE OF DISCOUNT, THEY QUOTED ME THE SAME PRICE AND I ASKED, "HOW COULD IT BE THE SAME PART?" "COULD IT BE DONE AT HALF COST? WAS TOLD IT WAS ABOUT 1500 PARTS AND LABOR AGAIN. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
THE SPARE TIRE IS MOUNTED UNDER THE VEHICLE WITH THE SHREDDER VALVE ORIENTED DOWNWARD FOR EASY ACCESS. THE WHEEL IS STEEL AND IS LOCATED SO THE TIRES KICK UP WATER AND ROAD SAND AND, WITH THIS ORIENTATION, WATER IS TRAPPED, LIKE IN A BOWL, AND SITS ON THE STEEL. THE PAINT HAS LONG BEEN BLASTED AWAY FROM THE SAND EXPOSURE AND NOW THE WHEEL IS RUSTED SO BADLY IT IS EXTREMELY THIN AND CANNOT BE USED WITHOUT RISKING FAILURE OF THE WHEEL, ESPECIALLY ON THE FRONT WHERE LOADS CAN REACH IN EXCESS OF 2500 POUNDS IN A DYNAMIC FATIGUE SITUATION. IT IS IMPORTANT TO NOTE THIS SIENNA HAS BEEN RECALLED ONCE ALREADY FOR RUST IN THIS AREA, THANKS TO YOU GUYS, AS RUST WAS DAMAGING THE RETAINING SYSTEM AND THE TIRE WAS FALLING OFF IN TRAFFIC. THEY HAVE SEEN THE RUSTED WHEELS AND THE STRENGTH IS NOW UNPREDICTABLE. ROAD SALT, RAIN, SAND ETC. AMOUNTS. THE SYSTEM DOES NOT HAVE ANY TYPE OF COVER. DEALER TOLD ME IT WAS NOT A PROBLEM. WE HAVE HAD 2 FLAT TIRES AND I THINK WITH MY WIFE & KIDS IN THE CAR IT IS A PROBLEM. IT IS A PROBLEM WAITING TO HAPPEN. *TR
INTERMITTENTLY, THE PASSENGER SIDE REAR DOOR, THE AUTOMATIC SLIDER, DOES NOT OPERATE PROPERLY. WHILE CLOSING, THE DOOR POPS OPEN UNLESS HELD AND DRAGGED INTO LATCHING POSITION. DEPRESSING THE BUTTON NEAR THE DOOR, ON THE KEY CHAIN, OR ON THE DASHBOARD MAKES NO DIFFERENCE. RESETTING THE SWITCH BY UNHOOKING THE BATTERY DOES NOT IMPACT IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS JUST A COUPLE OF YEARS OLD AND ON WARRANTEE. AT THAT TIME A CABLE WAS ADJUSTED AND IT WAS BETTER FOR SOME TIME. THE PROBLEM COMES AND GOES WITHOUT ADJUSTING; CURRENTLY SERVICE ENGINEERS FIND NO EASY RESOLUTION UPON EVALUATION. RATHER, THEY REPORT A NEED TO GO THROUGH THE ENTIRE ELECTRICAL HARNESS AT GREAT EXPENSE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
THE LOWER REAR MOUNT FOR THE PASSENGER-SIDE REAR SHOCK ABSORBER WAS FOUND WHEN THE VEHICLE WAS STATIONARY TO HAVE BECOME PARTIALLY FRACTURED OVER TIME. IT IS MADE OF THIN HOLLOW METAL WITH INTERNAL THREADS. THERE IS NO REPLACEMENT FOR THIS EXCEPT TO PURCHASE A LARGE MULTI-FUNCTIONAL UNIT COSTING $1,688.00
THE VEHICLE NEEDED NEW TIRES DUE TO FRONT END BEING OUT OF ALIGNMENT. THE CONSUMER REQUESTED INFORMATION ABOUT THE PREMATURE TIRE WEAR PROBLEM ON LATE MODEL TOYOTA SIENNA. *BF *SC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL* THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS WOULD OPEN AND CLOSE WITHOUT THE KEY IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNAWARE OF WHAT CAUSED THE FAILURE. THE DEALER THEN ADVISED THE CONTACT THAT THE ENGINE THROTTLE WAS CAUSING THE ACCELERATOR PEDAL TO STICK AND WOULD NEED TO BE REPAIRED. THE CONTACT STATED THAT THE PEDAL SEEMED TIGHT BUT SHE DID NOT REALIZE THERE WAS A FAILURE WITH THE PEDAL AND ENGINE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 1/19/2010 *CN UPDATED 03/25/11
I HAVE A 2002 TOYOTA SIENNA VAN. LAST YEAR THE DRIVER'S SIDE RUBBER HOLDING AND SEALING THE WINDSHIELD CAME OUT. ALLOWING WATER INTO THE CAR UNDER AND AROUND THE STEERING COLUMN. TOYOTA CHARGED ME FOR THE REPAIR AND SAID IT WAS A FLUKE. YESTERDAY, THE PASSENGER SIDE FAILED AGAIN ALLOWING WIND AND WATER INTO THE CAR. I HAVE SINCE LEARNED OF ANOTHER SIENNA OWNER THAT HAD THE SAME PROBLEM. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
CHECKING ENGINE LIGHT ON AND OFF SLIDE DOOR NOT WORKING PROPERLY
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE LEAKED WATER FROM THE AIR CONDITIONING SYSTEM AND THE SRS AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ...UPDATED 09/12/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER AN EXTENDED WARRANTY. *JS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .