Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2002 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
INCIDENT #1 (6/3/2017) - TOOK FOOT OFF ACCELERATOR PEDAL WHEN TURNING ON CITY STREET. CAR PROCEEDED TO ACCELERATE ON ITS OWN WENT UP TO 35 MPH FOR SEVERAL BLOCKS INCIDENT #2 (6/4/2017) - WHILE PARKING CAR IN DRIVEWAY, APPLIED FOOT ON BRAKE PEDAL. ENGINE ROARED AND THRUSTED FORWARD.
WHEN DRIVING ON CRUISE CONTROL AND LIGHTLY BRAKING THE CAR SUDDENLY ALARMINGLY ACCELERATES. DEALER CLAIMS VARIOUS ISSUES THAT THEY TRIED BUT NON RESOLVED THE PROBLEM. I AM READY TO SELL AND AFRAID THAT THE BUYER MIGHT NOT REMEMBER TO FOLLOW MY INSTRUCTION TO TURN OFF THE CRUISE CONTROL BEFORE BRAKING. I HAVE BROUGHT THE CAR TO THE DEALER SEVERAL TIMES OVER THE YEARS, MOST RECENTLY THIS YEAR 2014. *TR
I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR
I WAS PULLING FORWARD FROM A RED LIGHT, SLOWLY ACCELERATING. SOMEONE CUT ME OFF, I SWERVED, AND THEN ACCELERATED INTO TRAFFIC. THE CAR STARTED ACCELERATING ON ITS OWN, FROM ABOUT 35 MPH (WHERE I PULLED MY FOOT OFF THE ACCELERATOR PAD TO "HOLD" THE SPEED BUT NOT CONTINUE ACCELERATING) UP TO 55 MPH--THIS HAPPENED VERY QUICKLY, IN A SMATTERING OF SECONDS. I REMEMBERED READING THAT YOU SHOULD JUST SLAM ON THE BRAKE AND HOLD IT DOWN HARD, WHICH I DID. THIS DID STOP FURTHER ACCELERATION, BUT IT DID NOT IMMEDIATELY SLOW THE CAR. I WAS ABLE TO SLOW THE CAR IN ABOUT 10 SECONDS, THOUGH DECELERATION WAS VERY SLOW. WHEN I FINALLY RETURNED TO 35 MPH, I DID NOT ATTEMPT TO ACCELERATE AGAIN FOR ABOUT TWO MILES. I STOPPED AT ANOTHER TRAFFIC LIGHT, AND WHEN I STARTED FORWARD FROM THE LIGHT, I DID NOT DEPRESS THE ACCELERATOR PAD WITH MY TYPICAL FORCE, ACCELERATING AT ABOUT HALF THE SPEED I NORMALLY WOULD, AS I DID NOT WANT TO BE TAKEN BY SURPRISE BY THE UNEXPECTED SUDDEN ACCELERATION AGAIN. THE PROBLEM DID NOT FURTHER REPEAT ITSELF THIS EVENING, BUT IT WAS QUITE SCARY WHEN IT HAPPENED. I KNOW IT WAS NOT THE FLOOR MAT UNDER THE PEDAL, AS THE FLOOR MAT HAS BEEN CUT AWAY FROM THE PEDAL AREA AND WAS PULLED VERY FAR BACK INTO THE DRIVER'S SEAT AREA. *TR
TL* THE CONTACT OWNS 2002 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS WOULD OPEN AND CLOSE WITHOUT THE KEY IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WERE UNAWARE OF WHAT CAUSED THE FAILURE. THE DEALER THEN ADVISED THE CONTACT THAT THE ENGINE THROTTLE WAS CAUSING THE ACCELERATOR PEDAL TO STICK AND WOULD NEED TO BE REPAIRED. THE CONTACT STATED THAT THE PEDAL SEEMED TIGHT BUT SHE DID NOT REALIZE THERE WAS A FAILURE WITH THE PEDAL AND ENGINE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 35,000. UPDATED 1/19/2010 *CN UPDATED 03/25/11
'02 TOYOTA SIENNA, ACCELERATED INTO AN INTERSECTION, CAUSING GRAVE INJURIES TO OTHER DRIVER. TOYOTA DRIVER DOES NOT RECALL THE ACCIDENT. *JB
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING 40 MPH THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT TRIED APPLYING THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN COMPLETELY. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND IT STILL DID NOT SLOW DOWN. THE CONTACT THEN SHIFTED THE VEHICLE INTO PARK WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF. THE CONTACT RESTARTED THE VEHICLE AND THE RPM'S BEGAN TO INCREASE RAPIDLY. THE CONTACT PUMPED THE ACCELERATOR PEDAL AND THE RPM'S DECREASED. THE VEHICLE WAS DIAGNOSED BY THREE LOCAL MECHANICS AND NEITHER ONE OF THEM COULD DUPLICATE THE FAILURE. THE DEALER WAS ALSO UNABLE TO DUPLICATE THE FAILURE AND THAT "GUNK" COULD HAVE COMPOSED IN THE ENGINE, CLOGGED IT WHICH WOULD HAVE CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE IS DIRECTLY RELATED TO THE CURRENT RECALL FOR THE PEDAL. THE FAILURE MILEAGE WAS 83,271.
I DRIVE A 2002 TOYOTA SIENNA XLE AND HAVE EXPERIENCED A LURCHING/ACCELERATING WHEN I AM AT A FULL STOP. WHEN IT HAPPENS (WHICH IS BECOMING MORE FREQUENT) IT SEEMS AWKWARD. NOW, I WONDER IS THIS PART OF THE ACCELERATOR PROBLEM TOO? *CW
TOYOTA SIENNA VAN APPEARED TO HAVE SUDDEN ACCELERATION PROBLEM WHEN STOPPED AT STOP SIGN. ENGINE REVVED UP AS ACCELERATOR WAS ABOUT TO BE APPLIED, SO I HAD TO APPLY BRAKES AS CAR WAS MAKING SUDDEN MOVEMENTS. QUICKLY PUT CAR INTO NEUTRAL POSITION. *TR
WHILE APPROACHING A STOP SIGN INTERSECTION, CAR ACCELERATED AND CRASHED INTO ANOTHER. *TR
WHILE PULLING INTO A PARKING SPACE VEHICLE ACCELERATED. AS A RESULT, VEHICLE JUMPED THE CURB AND CRASHED INTO A STORE WINDOW. NO INJURIES REPORTED. *AK *BF *NM
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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