2011 Toyota Sienna Visibility Problems

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S WINDSHIELD HAD A CRACK APPROXIMATELY SIX INCHES LONG. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (131 HWY 411 E, ROME, GA 30161, (706) 291-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

NHTSA ID

11098980

Incident

May 8, 2018

Mileage

61,000 mi

3 TIMES THE WINDSHIELD HAS CRACKED, TWICE IN THE PAST 3 MONTHS. THE CRACK STARTS DOWN LOW NEAR THE EDGE AND QUICKLY SPREADS. THERE IS A LARGE BODY OF EVIDENCE ON THE INTERNET SUGGESTING THIS MALFUNCTION IS VERY COMMON ON THIS MAKE AND MODEL AND THERE HAS BEEN NO OFFICIAL RECALL FROM TOYOTA.

NHTSA ID

11074721

Incident

Feb 24, 2018

Mileage

92,000 mi

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER SIDE SLIDING DOOR OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE OVERHEAD SWITCH WAS REPLACED. IN ADDITION, THE SUN ROOF GASKET DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10948955

Incident

Sep 8, 2016

Mileage

106,000 mi

THE WHEELS ON THE DRIVER SIDE SLIDING DOOR BROKE CAUSING IT TO STOP WORKING AND SHATTERING THE BACK WINDOW OF MY VAN. MY CHILD WAS SITTING BY THE WINDOW THAT SHATTERED. WE WERE VERY LUCKY SHE WAS NOT INJURED BY THE GLASS. *TR

NHTSA ID

10662214

Incident

Nov 21, 2014

Mileage

66,000 mi

DRIVING UP DRIVEWAY AND CLOSING REAR WINDOW WHEN THE WINDOW EXPLODED INTO THOUSANDS OF PIECES SENDING GLASS IN EVERY DIRECTION. HAD A PASSENGER BEEN IN THE REAR SEAT INJURIES WOULD HAVE BEEN LIKELY IN MY OPINION. MY CONCERN IS IF THIS HAPPENS WHEN SOMEONE HAS A CHILD IN THE REAR SEAR. THE END RESULT WAS SMALL FRAGMENTS OF GLASS OVER THE ENTIRE THIRD ROW SEATING AREA. *JS

NHTSA ID

10661493

Incident

May 24, 2014

Mileage

60,000 mi

DRIVING APPROX. 45 MILES PER HOUR IN THE CITY AND SUDDENLY THE PASSENGER SIDE REAR BACK WINDOW (VENT WIDOW) SHATTERED. FIRST A VERY LOUD NOISE AND THEN THE GLASS SHATTERED AND WENT EVERYWHERE. THERE WAS NO VISIBLE DAMAGE NOR DID THERE SEEM TO BE ANY EXTERNAL DEBRIS THAT COULD HAVE HIT THE WINDOW. THE ROAD WAS RATHER SMOOTH. NOT SURE IF THIS IS A COMMON PROBLEM FOR WINDOWS OR THE 2011 TOYOTA SIENNA. *TR

NHTSA ID

10588240

Incident

May 13, 2014

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE GLASS IN THE SUNROOF EXPLODED WITH A LOUD BANG. IN ADDITION, GLASS FRAGMENTS FELL INTO THE SUNROOF AREA BUT DID NOT ENTER THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

NHTSA ID

10521629

Incident

Jun 23, 2013

Mileage

47,000 mi

AT 2400 MILES. MY TOYOTA SIENNA START HAVING WINDOWS PROBLEM. IT IS VERY NEW CAR. AFTER NUMBERS OF REPAIR. THIS SIENNA-STILL BOTH PASSENGER FRONT AND REAR WINDOWS WILL AUTOMATICALLY ROLL BACK DOWN WHEN GETTING TO THE TOP. AND BACK DOOR CAN NOT BE CLOSED COMPLETELY. ESPECIAL RECENTLY. I FEEL THIS IS VERY DANGERS. BECAUSE THIS VAN WINDOWS UP AND DOWN IT IS VERY DANGER FOR MY 2 YEARS OLD BABY. IT MAY CUT HIS HAND. I DO NOT WANT THIS TERRIBLE VAN ANYMORE. THIS VAN REALLY MAKE ME HEADACHE AND WORRY. IF THIS VAN HAS NO PROBLEM. I WILL DEFINITELY NOT BOTHER ANYBODY. BUT IN FACT. THIS VAN REALLY CAUSE PROBLEM. AND BAD THING IS AFTER VISITED SEVERAL DIFFERENT DEALERSHIP. PROBLEM IS STILL HAPPENING. IF TOYOTA CAN FIX PROBLEM. CUSTOMER HAS NOTHING TO COMPLAINT. WHAT CAN WE DO ABOUT THIS. I AM VERY VERY DISAPPOINTED WITH TOYOTA QUALITY CONTROL SYSTEM. I AM A VERY DISAPPOINTED WITH 2 TOYOTA DEALERSHIP(CLAREMENT DEALERSHIP AND JOHN ELWAY'S CROWN DEALERSHIP)BECAUSE I WENT TO THESE DEALERSHIP MANY TIMES, WHAT THEY HAVE DONE IS PROBLEM STILL EXISTED. I AM PLANNING TO TRY 3RD TOYOTA DEALERSHIP. THIS IS MY FIRST TOYOTA. AND EXPERIENCE LET MY WIFE AND I FEEL VERY BAD AND VERY HEADACHE ABOUT THIS KIND OF QUALITY. *TR

NHTSA ID

10506045

Incident

Dec 29, 2010

Mileage

2,400 mi

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR

NHTSA ID

10503927

Incident

Mar 10, 2013

Mileage

25,000 mi

I WAS OUT IN THE FRONT PORCH NEAR MY GARAGE AROUND 7:30PM AND MY SIENNA WAS PARKED INSIDE THE GARAGE. SUDDENLY A LOUD NOISE LIKE AN EXPLOSION OF SORT OCCURRED THAT SCARED ME PRETTY BAD THAT PROMPTED ME TO LOOK INSIDE THE GARAGE AND I WAS SHOCKED TO SEE TWO LARGE HOLES SIMULTANEOUSLY ON EITHER SIDE (LEFT AND RIGHT) OF THE REAR WINDSHIELD AND THE GLASS WAS SLOWLY CAVING OUT AND THEN SHATTERED COMPLETELY IN (NOT SPIDER-WEB LIKE) SLOWLY FALLING AWAY INTO THE TRUNK. AFTER COMING BACK TO MY SENSES FROM THE INITIAL SHOCK, I CALLED MY INSURANCE COMPANY TO SEE IF THEY HAD HEARD OF SUCH FREAK INCIDENTS TO WHICH THEY SAID 'YES'. THEY DID MENTION TO GO TO THE DEALER AND SINCE IT IS STILL BRAND NEW (LESS THAN 9 MONTHS OLD), THE GLASS WILL BE REPLACED UNDER MANUFACTURER WARRANTY. I WENT TO[XXX] IN ARLINGTON, TX FROM WHOM I HAD PURCHASED THE VAN ALONG WITH THEIR DEALER WARRANTY ON TOP OF THE MANUFACTURER WARRANTY AND AFTER THEIR SERVICE MANAGER LOOKED AT THE NON-EXISTENT WINDSHIELD WITH SOME OF THE GLASS STILL HANGING ON TO THE EDGES, HE SAID HE CANNOT MAKE A JUDGMENT AS TO WHETHER IT WAS A MANUFACTURER'S DEFECT OR VANDALISM SINCE THERE IS NO WAY TO KNOW AS THE GLASS IS NOT IN THE WINDSHIELD ANYMORE (??!!!). I TOLD THEM THAT IF THE GLASS SHATTERS, IT WILL NOT BE INTACT AND YET THEY WOULD NOT BUY MY ARGUMENT. I CALLED TOYOTA CORPORATE AND THEY SAID UNLESS THE DEALER MAKES THE JUDGMENT, THEY CANNOT PROCEED WITH REPLACEMENT OF THE WINDSHIELD. I SINCERELY URGE THE NHTSA TO INQUIRE THIS INCIDENT SINCE IF IT HAD OCCURRED WHILE DRIVING, THERE WOULD HAVE BEEN A SERIOUS RISK OF DEATH OR INJURY CAUSED DUE TO THE SUDDEN SHOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

NHTSA ID

10428336

Incident

Sep 29, 2011

Mileage

25,160 mi

I HEARD AN EXTREMELY LOUD EXPLOSION SOUND COMING FROM THE ROOF OF MY 2011 SIENNA JUST RIGHT AFTER I GOT ONTO A HIGHWAY AND WAS TRAVELING ABOUT 40MPH. THE SURROUNDING WAS CLEAR WHEN IT HAPPENED. I CALLED THE POLICE WHO FOUND OUT THAT THE SUNROOF GLASS BULGED UP AND SHATTERED. THE POLICE COULDN'T FIND ANY SIGNS OF ROCKS HITTING THE SUNROOF AND BASED ON THE GLASS BREAKAGE PATTERN SUSPECTED THAT THE CAR'S INTERIOR CABIN PRESSURE MIGHT HAVE CAUSED THE SUNROOF GLASS TO EXPLODE AND BREAK. HOWEVER, THE TEMPERATURE AT THE TIME WAS ONLY AROUND 65'F, SO IT COULDN'T BE DUE TO HEAT. THE POLICE SUSPECTED THE SUNROOF GLASS COULD BE A DEFECTIVE PART AND ASKED ME TO FOLLOW UP WITH A TOYOTA DEALER. *TR

NHTSA ID

10426556

Incident

Sep 20, 2011

Mileage

13,900 mi

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR VIEW MIRROR WAS VIBRATING WHILE DRIVING AT LOW SPEEDS AND IT WAS OBSTRUCTING HIS VIEW. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS AWARE OF THE FAILURE. NONE OF THE REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 16,000. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10417126

Incident

Mar 1, 2010

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FACTORY INSTALLED TELEVISION SCREEN WAS OBSTRUCTING THE FIELD OF VISION THROUGH THE REAR VIEW MIRROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

NHTSA ID

10415517

Incident

Jul 18, 2011

Mileage

1,200 mi

THE DAY AFTER PICKING UP MY NEW 2011 TOYOTA SIENNA MINIVAN, I NOTICED A DISTORTION ACROSS THE LOWER 3" OF THE WINDSHIELD. IT IS VERY DISTRACTING, AS THE PAINT STRIPES ON THE ROAD "BEND" TOWARDS THE DRIVER. IT'S WORSE AT NIGHT. *TT

NHTSA ID

10411899

Incident

Jun 28, 2011

Mileage

30 mi

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER DRIVING IN RAINY WEATHER CONDITIONS THERE WERE SPOTS ON THE WINDSHIELD THAT AFFECTED HIS VISION. AFTER ATTEMPTING TO CLEAN THE SPOTS OFF OF THE WINDSHIELD, HE WAS UNABLE TO REMOVE THEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SPOTS ARE EMBEDDED WITHIN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED. APPROXIMATELY A WEEK AND A HALF LATER THE FAILURE RECURRED AFTER DRIVING IN RAINY WEATHER CONDITIONS. THE CONTACT STATED THAT THE SPOTS WERE ONLY VISIBLE AT NIGHT. THE VEHICLE WAS NOT REPAIRED AFTER THE WINDSHIELD WAS REPLACED. THE FAILURE MILEAGE WAS 46 AND THE CURRENT MILEAGE WAS 2,950.

NHTSA ID

10341624

Incident

Apr 4, 2010

Mileage

46 mi