The passenger side cable that opens and closes the door snapped and is disconnected. The door will get stuck in an open or closed position.
- NHTSA ID
- 11667719
- Incident
- Jun 13, 2025
Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2014 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The passenger side cable that opens and closes the door snapped and is disconnected. The door will get stuck in an open or closed position.
The contact owns a 2014 Toyota Sienna. The contact stated that while opening the driver’s side sliding door, the drive belt snapped. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the sliding door drive belt. The vehicle was not repaired. The contact also stated that the same failure later occurred on the passenger’s side sliding door. The manufacturer was not notified of the failure. The failure mileage was 155,000.
The contact owns a 2014 Toyota Sienna. The contact stated that the passenger's side and driver's side sliding doors were locked and had failed to open automatically and manually. The contact stated that the motors of the doors were previously replaced; however, the failure persisted. The vehicle was taken to the local dealer, where the doors could not be opened. The dealer determined that the Power Sliding Door Cable Sub-Assembly, the Sliding Door Center Hinge Assembly, the Fuel Filler Door Hinge and Pin, the Power Sliding Door Rear Lock Assembly, the Sliding Door Front Lock Assembly, and an unknown part had failed and needed to be replaced. The dealer related the failure to Toyota Campaign Number: ZK1. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered because the campaign had expired. The vehicle was not repaired. The failure mileage was approximately 100,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE STOPPED, THE DRIVER'S SIDE REAR DOORS FAILED TO LOCK SECURELY. ON SEVERAL OCCASIONS THE DOORS WERE UNABLE TO BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THE DOORS WOULD UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO TOYOTA OF SCRANTON LOCATED AT 3400 N MAIN AVE, SCRANTON, PA 18508, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHEN THE VEHICLE WAS STARTED, THE DRIVER'S SEAT RECLINED ON ITS OWN AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE AIR BAG INDICATOR REMAINED ILLUMINATED AND "CHECK SRS AIR BAG SYSTEM" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO SPARKS TOYOTA (4855 US-501, MYRTLE BEACH, SC 29579, 843-236-2161) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (LATCHES/LOCKS/ LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER SIDE LOCKS FAILED AND SHE PAID OUT OF POCKET TO HAVE THEM REPLACED. AFTERWARDS, THE DRIVER SIDE DOOR LOCKS ALSO FAILED. THE CONTACT MENTIONED BECAUSE THE DOORS WERE SO HEAVY AND SHE HAD TO OPEN AND CLOSE THEM MANUALLY, SHE WAS CURRENTLY EXPERIENCING SHOULDER ISSUES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THEY DID NOT HAVE A REMEDY AND THE CONTACT WOULD RECEIVE A LETTER WHEN THE PARTS AND REMEDY WERE AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE WAS TRADED IN. *JS
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
1) DRIVERS SEAT CAUSING SEVERE PAIN ON THE LEFT SIDE OF MY BACK. SEAT SEEMS TO BE LEANING TO THE LEFT CAUSING PRESSURE ON THE LEFT SIDE OF MY RIBCAGE. I CAN FEEL THE SIDE AIR BAG LOCATION CAUSING THIS. 2) FIRST AND SECOND ROW HEADRESTS RISE UP WITHOUT ANY MANUAL INTERVENTION. WILL NOT STAY DOWN IN LOCKED POSITION. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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