RoadVitals

2004 Travel Supreme Motorhome

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Apr 18, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Apr 26, 2005
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2004 Travel Supreme Motorhome, most frequently naming the suspension, other / unspecified and steering categories. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension360.0%
  • Other / unspecified120.0%
  • Steering120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
05V147000

EQUIPMENT

Apr 26, 2005
450 units potentially affected
The defect: ON CERTAIN MOTOR HOMES EQUIPPED WITH VEHICLE SYSTEMS' AQUA-HOT AND HYDRO-HOT WATER HEATERS, WHICH USES WEBASTO BURNER TUBES, THE BURNER TUBES DO NOT MEET SPECIFICATIONS AND COULD FAIL PREMATURELY.
The risk: SHOULD THE BURNER TUBE FAIL, THE COOLANT HEATER COULD OVERHEAT, POSSIBLY RESULTING IN A FIRE.
The remedy: VEHICLE SYSTEMS IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS MAY CONTACT VEHICLE SYSTEMS AT 1-800-685-4298 OR TRAVEL SUPREME AT 574-862-4484.
TRAVEL SUPREME, INC.View on NHTSA.gov
04V032000

STEERING:HYDRAULIC POWER ASSIST:PUMP

Jan 22, 2004
38 units potentially affected
The defect: ON CERTAIN MODELS 36DS03, 38DS02, 38DS03, 38DS04, 40DS01, 40DS03, 40DS04, AND 45DS01 MOTORHOMES BUILT ON SPARTAN CHASSIS, THE ANGLE OF THE HOSES FROM THE HYDRAULIC PUMP COULD CONTACT THE POSITIVE STUD ON THE STARTER.
The risk: THIS COULD RESULT IN CLOSE CONTACT WITH THE STARTER AND CAUSE IGNITION OF HYDRAULIC FLUID WHICH COULD RESULT IN INJURY AND/OR PROPERTY DAMAGE.
The remedy: SPARTAN IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL REPLACE ON VEHICLES WITH CUMMINS ISL ENGINES AND 39MT DELCO STARTERS AT LEAST ONE OF THE 45 DEGREE FITTINGS WITH A 90 DEGREE FITTING AND ALSO REPLACE THE HOSE ASSEMBLY. ON ISL AND ISC ENGINES WITH 42MT DELCO STARTER, DEALERS WILL CHANGE ONE FITTING AT THE REAR OF THE HYDRAULIC PUMP AND RE-ROUTE A HOSE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SPARTAN AT 1-517-543-6400 OR TRAVEL SUPREME AT (574) 862-4484.
TRAVEL SUPREME, INC.View on NHTSA.gov
03V341000

SUSPENSION:FRONT:CONTROL ARM

Sep 15, 2003
72 units potentially affected
The defect: ON CERTAIN MOTORHOMES EQUIPPED WITH TUTHILL INDEPENDENT FRONT SUSPENSIONS, THE DEFECT IS INSUFFICIENT TIGHTENING TORQUE OF THE STEERING KNUCKLE CARRIER BOLT THAT MAY RESULT IN SEPARATION OF THE STEERING KNUCKLE FROM ONE OF THE CONTROL.
The risk: SHOULD THE STEERING KNUCKLE CARRIER SEPARATE FROM THE CONTROL ARM, THE OPERATOR COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
The remedy: TUTHILL WILL NOTIFY ITS CUSTOMERS AND PROVIDE A RETROFIT KIT P/N K704627 FREE OF CHARGE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TUTHILL TRANSPORT TECHNOLOGIES AT 800-225-7824 (EXT. #390) OR SPARTAN AT 517-543-6400 OR TRAVEL SUPREME AT 574-862-4484.
TRAVEL SUPREME, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Apr 18, 2014

TL* THE CONTACT OWNS A 2004 TRAVEL SUPREME MOTOR HOME. THE CONTACT STATED THAT HE WAS NOTIFIED THAT THE BOLTS FOR THE SUSPENSION WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT ALL FOUR BOLT JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 40,000.

NHTSA ID
10583527
Incident
Apr 5, 2011
Mileage
35,000 mi
Suspension
Filed Jul 12, 2011

AT LESS THAN 40,000 MILES, THE RUBBER BOOTS ON MY FRONT SUSPENSION BALL JOINTS FAILED. THIS ALLOWED DIRT AND WATER INTO THE SEALED AREA WHICH CAUSED THE BALL JOINTS TO FAIL. I HAD TO HAVE THEM REPLACED AT 47,000 MILES. WHILE I WAS AT THE SPARTAN FACTORY HAVING THE WORK DONE, I TALKED TO 3 OTHER PEOPLE WITH THE EXACT SAME PROBLEM. ONE OF THESE PEOPLE ONLY HAD 20,000 MILES ON THEIR COACH. IT IS OBVIOUS THERE IS A PROBLEM WITH THESE BALL JOINT UNITS, THEY ARE DEFECTIVE. *TT

NHTSA ID
10411990
Incident
Jul 8, 2011
Mileage
39,800 mi
SteeringSuspension
Filed Oct 15, 2010

ALL OF THE4 EA FRONT SUSPENSION/STEERING BALL JOINTS ON MY MOTORHOME WITH A 2003 SPARTAN CHASSIS NUMBER [XXX] HAVE BOOTS THAT ARE CRACKED AND FAILED PER THE MECHANIC AT BRIDGEWAY CUMMINS IN GRAND RAPIDS, MI. I AM TOLD THAT THIS IS A SAFETY ISSUE, AND THAT THE BALL JOINTS MUST BE REPLACED. SPARTAN APPARENTLY HAD A REPLACEMENT PROGRAM IF THE OWNER COMPLAINED WITHIN 50K MILES AND 5 YEARS, BUT OWNERS HAVE NOT BEEN NOTIFIED THAT THE BALL JOINTS ARE FAILING EARLY. I AM TOLD THAT THE MANUFACTURER HAS CHANGED THE MATERIAL IN THE BOOT OF THE REPLACEMENT PARTS. THE OEM BALL JOINTS ARE PERMANENTLY LUBRICATED SO THE OWNER HAS NO CONTROL OVER THE TIME/RATE OF FAILURE. IT IS THE RESPONSIBILITY OF THE DESIGNER AND THE MANUFACTURER TO ENSURE THE SAFETY OF THE CONSUMER. WHEN THE STEERING OF THE MOTORHOME FAILS, IT IS A MAJOR SAFETY ISSUE. THESE SPARTAN CHASSIS SHOULD BE RECALLED AND THE BALL JOINTS REPLACED WITH AN IMPROVED PRODUCT WITH A REASONABLE EXPECTED LIFE SPAN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10360710
Incident
Oct 10, 2010
Mileage
48,420 mi
Other / unspecified
Filed Jan 23, 2009

MY FRIDGE FAILED DO TO THE SAME RECALL PROBLEM AS STATED BELOW. I NEED AT LEAST A NEW COOLING UNIT. I CAN SEND PICTURES IF YOU LIKE. WHAT HELP CAN YOU PROVIDE? SERIAL NUMBER 1294027. CU1744291. IN A 2004 MOTOR HOME. THERE IS CHARRED BURNED WOOD ABOVE THE REFRIGERATOR STACK. THETFORD WAS EVASIVE AND NO HELP. 1200LR, 1200LRIM AND 1201LRIM SERIES MODELS NORCOLD HAS VOLUNTARILY RECALLED 1200LR, 1200LRIM AND 1201LRIM MODEL GAS/ELECTRIC REFRIGERATORS BUILT FROM 1996 THROUGH FEBRUARY OF 2001. AFFECTED MODELS HAVE A COOLING UNIT SERIAL NUMBER (FOUND ON THE SOLUTION CHAMBER AND VIEWED THROUGH THE REFRIGERATOR VENT DOOR OUTSIDE THE RV) FROM 700000-1273700. THE DEFECT IS A POTENTIAL COOLING UNIT LEAK CAUSED DURING AC ELECTRIC MODE OPERATION. IF A LEAK OCCURS, THE REFRIGERATOR'S COOLING PERFORMANCE WILL DETERIORATE AND A YELLOW POWDER RESIDUE WILL BE EVIDENT AT THE COOLING UNIT'S HEATING ELEMENT. BECAUSE EXTENDED OPERATION OF A LEAKING COOLING UNIT IN THE AC ELECTRIC MODE MAY RESULT IN A FIRE, IMMEDIATE REPAIR. WE REGRET ANY INCONVENIENCE THIS MAY CAUSE, AND WANT TO ASSURE THAT YOUR REFRIGERATOR PROVIDES YOU YEARS OF SAFE, RELIABLE AND DEPENDABLE SERVICE. AN AFFECTED REFRIGERATOR WITHOUT A LEAK MUST STILL BE SERVICED TO HAVE ITS COOLING UNIT REPAIRED TO PREVENT ANY POTENTIAL FUTURE PROBLEM. PERSONS OWNING ONE OF THE AFFECTED MODELS SHOULD: TURN OFF THE REFRIGERATOR. DO NOT USE IT UNTIL IT HAS BEEN REPAIRED. CONTACT A DEALER/SERVICE CENTER TO ARRANGE A SERVICE DATE AS SOON AS POSSIBLE. THE COOLING UNIT WILL BE REPAIRED AT NO CHARGE FOR PARTS AND LABOR. *TR

NHTSA ID
10256128
Incident
Jan 23, 2009
Mileage
6,000 mi

Compare model years

Complaint and recall counts across every year of this model

Travel Supreme Motorhome by model year
YearComplaintsRecallsInvestigationsIssue Index
2006210—
2005010—
2004Viewing430—
2003130—
2002330—
2001010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.