RoadVitals

2018 Triple E Serenity

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 18, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2018 Triple E Serenity. 3 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V820000

EQUIPMENT:APPLIANCE:REFRIGERATOR

Oct 18, 2021
2,056 units potentially affected
The defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2015 Free Spirit, 2015-2018 Unity, 2015-2016 Libero, 2015-2018 Serenity, and Wonder recreational vehicles. Please see attached 573 for a complete list of model numbers. The refrigerator exhaust vents directly onto the wood frame and surfaces, which can overheat the wood.
The risk: An overheated wood frame could ignite and cause a fire.
The remedy: Dealers will install metal heat deflectors and screws, free of charge. Owner notification letters were mailed November 23, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#8721-1.
Triple E Recreational VehiclesManufacturer number CA#8721-1View on NHTSA.gov
20V722000

EQUIPMENT

Nov 20, 2020
1,149 units potentially affected
The defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2018-2020 Serenity S24CB, 2018-2021 Unity U24MB, U24FX, and 2020-2021 Unity U24RL motorhomes. When the vehicle is driven with the fresh water tank partially filled, the fresh water tank bracket can shift side to side, resulting in the chassis wire harness getting chafed, resulting in a loss of tail lights.
The risk: Loss of tail light illumination could reduce the vehicle's visibility, increasing the risk of a crash.
The remedy: Triple E will notify owners, and dealers will install an additional bracket to resolve the issue, free of charge. The recall began December 7, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9835-1.
Triple E Recreational VehiclesManufacturer number CA#9835-1View on NHTSA.gov
18V146000

EQUIPMENT:OTHER:LABELS

Mar 5, 2018
752 units potentially affected
The defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2017-2018 Unity, Wonder, and Serenity motorhomes. The Occupant & Cargo Carrying Capacity (OCCC) and Tire labels may have been incorrectly calculated, resulting in an indicated a higher cargo capacity than actual.
The risk: The incorrect label can result in the vehicle being overloaded, increasing the risk of a crash.
The remedy: Triple E will notify owners, and dealers will install new OCCC and Tire labels, free of charge. The recall began on March 22, 2018. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#8930-1.
Triple E Recreational VehiclesManufacturer number CA#8930-1View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CA#8956

EQUIPMENT:ELECTRICAL

WiFi Extender router cable plugged into inccorect port. The cable should be plugged into the POE port not the Ethernet port.

CA#8956

ELECTRICAL SYSTEM; EQUIPMENT

THE WIFI EXTENDER ROUTER CABLE IS PLUGGED INTO THE INCORRECT PORT ON THE ROUTER THAT IS INSTALLED ON THE WALL. THE CABLE IS CURRENTLY IN THE POE PORT AND SHOULD BE CONNECTED TO THE ETHERNET PORT. AFFECTS 2018 SERENITY S24CB & 2018 WONDER (ALL MODELS)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Triple E Serenity by model year
YearComplaintsRecallsInvestigationsIssue Index
2021010—
2020030—
2019030—
2018Viewing030—
2017030—
2016020—
2015010—
2014010—
2013020—
2012020—
2011020—
2010020—
2009010—
2008010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.