RoadVitals

2019 Van Hool CX45

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 7, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 26, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2019 Van Hool CX45, most frequently naming the engine category. 2 safety recalls have been issued covering this model year; and 47 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V191000

VISIBILITY:GLASS, SIDE/REAR

Mar 26, 2026
6,994 units potentially affected
The defect: ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool T2145, 2013-2022 Van Hool TX45, 2013-2023 Van Hool CX45, and 2016-2022 Van Hool CX35 vehicles. The front entrance door may have the incorrect glaze on the lower curb view window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."
The risk: The incorrect glaze may reduce the driver's visibility, increasing the risk of a crash.
The remedy: Dealers will inspect and install a nontransparent vinyl cover over the window as necessary, free of charge. Owner notification letters were mailed April 20, 2026. Owners may contact ABC Bus customer service at 1-877-427-7278. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 30, 2026.
ABC BUS IncView on NHTSA.gov
21V385000

FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL

May 25, 2021
681 units potentially affected
The defect: Van Hool N.V. (Van Hool) is recalling certain 2018-2021 CX35, TDX25, 2018-2019 CX45, TX45, 2021 AG300, and 2018 TD925 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this recall is P1489.
Van Hool N.V.Manufacturer number P1489View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Apr 7, 2023

I am writing to you on behalf of our company and the other 2000 Motorcoach operators that make up the motorcoach industry in the United States. This letter is to inform you of an extremely negligent issue related to safety risks that have been effecting our industry for quite some time and was recently over ruled by EPA. Since 2008 Heavy Duty Diesel Engines have been subject to lower emission standards and have been fitted with SCR systems to help reduce emission output. We are very committed to reducing emission, but the original ruling placed an undue burden on operators to diagnose and fix and SCR related trouble code within 4 hours before a vehicle is crippled “derated” to 5 mph while operating. Our industry expressed great concern and since this was mandated by the EPA we had to conform to the rule. However, last year we worked with EPA to develop are more appropriate “derate schedule” that would give us flexibility and more time to make the needed repair. It is almost impossible to find service facilities to repair while on the road. Most of our passengers travel long distances and many times through the night in remote areas. EPA recognized the dangers and hazards this puts us and our passenger safety at risk. So, EPA wisely rewrote the ruling giving us 80 hours prior to experiencing a derate. We were content with what was given, however there is now an added challenge that we are facing and hoping you can offer your input in regards to this subject. Now the EPA has permitted field fixes to recalibrate, we approached the Engine Manufacturers, who have out right denied the recommended changes. We feel this is extremely careless and threatens our passenger safety. We are carrying up to 56 passengers, mostly school aged children and academic/athletic groups. To suddenly slow a passenger vehicle down due to a faulty sensor is just an accident waiting to happen. If and WHEN and accident happens, that results in injury or deaths, we believe the eng

NHTSA ID
11515965
Incident
Apr 7, 2023

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB2508

VISIBILITY/WIPER

On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA

SB2509

VISIBILITY/WIPER

On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.

SB2501

SUSPENSION

The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of the spacer in the different kits, it is important to install all three the kit parts when replacing a flexible ball-joint. Do not mix parts of different repair kits!

SB2485

STEERING

The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous references may be used further, but for future orders only the new components will be supplied.

SB2497

SUSPENSION

Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.

SB2494

SERVICE BRAKES; SUSPENSION

INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Van Hool CX45 by model year
YearComplaintsRecallsInvestigationsIssue Index
2024020—
2023020—
2022010—
2021020—
2020020—
2019Viewing120—
2018032—
2017022—
2016052—
2015052—
2014040—
2013010—
2012000—
2011000—
2010000—
2009000—
2008000—
2007000—
2006000—
2005000—
2004000—
2003000—
2002000—
2001000—
2000000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.