RoadVitals

2019 Vanderhall Venice Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jun 2, 2021
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 18, 2020

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2019 Vanderhall Venice. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Visibility
Filed Jun 2, 2021

The contact owns a 2019 Vanderhall Motor Works Venice Speedster Autocycle. The contact stated that while driving approximately 70 mph, the front windshield cracked at the mounting point and the crack expanded outward approximately twelve inches. During the incident, no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was 1,700.

NHTSA ID
11419352
Incident
May 20, 2021
Mileage
1,700 mi
Suspension
Filed May 18, 2020

BOLT THAT ATTACHES THE RIGHT SIDE PUSHROD HAS LOST THE NUT AND THE BOLT IS REMOVING ITSELF FROM THE UPPER CONTROL ARM. THIS PUSHROD KEEPS TENSION ON THE SHOCK ABSORBER AND THE SPRING. WHEN THE BOLT IS GONE, THE SUSPENSION WILL PARTIALLY COLLAPSE. THIS WILL RESULT IN A LOSS OF DIRECTIONAL CONTROL. THE BOLT IS NOT LONG ENOUGH TO BEGIN WITH. THE THREADS OF THE BOLT DO NOT LOCK TO THE ELASTIC NUT---SIMILAR TO AN AN364. A MINIMUM OF 1.5/2 THREADS SHOULD BE PROTRUDING OUT OF THE NUT. THE LEFT SIDE OF THE VEHICLE STILL HAS THE BOLT AND NUT ATTACHED. YOU CAN SEE THAT THE BOLT IS NOT LONG ENOUGH AND THE NUT IS NOT LOCKED TO THE THREADS. THE BOLT IS ALSO OF THE WRONG TYPE. THE BOLT HAS NO "GRIP LENGTH". THE BOLT IS 100% THREADED PASSING THRU METAL STRUCTURE. THE THREADS ARE POTENTIAL SAW BLADES. I HAVE NOTIFIED THE DEALER I BOUGHT IT FROM AND THEY SENT PICTURES OF THE PROBLEM TO VANDERHALL. VANDERHALL WILL NOT RETURN PHONE CALLS TO THEM OR ANSWER THE EMAILS. I HAVE CALLED VANDERHALL AND THEY WILL NOT RETURN MY CALLS. VANDERHALL HAS ISSUED A SERVICE CAMPAIGN FOR ANOTHER SUSPENSION PROBLEM #202001. THIS IS TRULY AN EMERGENCY. IF THEY BUILT OTHER VEHICLES IN THE SAME MANNER AND THE BOLT COMES OFF OF THE VEHICLE, SOMEBODY COULD POTENTIALLY GET KILLED WHEN THE SUSPENSION COLLAPSES. THE VEHICLE WAS STATIONARY WHEN I DISCOVERED THIS. *TR

NHTSA ID
11324992
Incident
May 8, 2020
Mileage
1,822 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .