RoadVitals

2019 Vanderhall Venice

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jun 2, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2019 Vanderhall Venice, most frequently naming the suspension and visibility categories. 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension150.0%
  • Visibility150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed Jun 2, 2021

The contact owns a 2019 Vanderhall Motor Works Venice Speedster Autocycle. The contact stated that while driving approximately 70 mph, the front windshield cracked at the mounting point and the crack expanded outward approximately twelve inches. During the incident, no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were notified of the failure but offered no assistance. The failure mileage was 1,700.

NHTSA ID
11419352
Incident
May 20, 2021
Mileage
1,700 mi
Suspension
Filed May 18, 2020

BOLT THAT ATTACHES THE RIGHT SIDE PUSHROD HAS LOST THE NUT AND THE BOLT IS REMOVING ITSELF FROM THE UPPER CONTROL ARM. THIS PUSHROD KEEPS TENSION ON THE SHOCK ABSORBER AND THE SPRING. WHEN THE BOLT IS GONE, THE SUSPENSION WILL PARTIALLY COLLAPSE. THIS WILL RESULT IN A LOSS OF DIRECTIONAL CONTROL. THE BOLT IS NOT LONG ENOUGH TO BEGIN WITH. THE THREADS OF THE BOLT DO NOT LOCK TO THE ELASTIC NUT---SIMILAR TO AN AN364. A MINIMUM OF 1.5/2 THREADS SHOULD BE PROTRUDING OUT OF THE NUT. THE LEFT SIDE OF THE VEHICLE STILL HAS THE BOLT AND NUT ATTACHED. YOU CAN SEE THAT THE BOLT IS NOT LONG ENOUGH AND THE NUT IS NOT LOCKED TO THE THREADS. THE BOLT IS ALSO OF THE WRONG TYPE. THE BOLT HAS NO "GRIP LENGTH". THE BOLT IS 100% THREADED PASSING THRU METAL STRUCTURE. THE THREADS ARE POTENTIAL SAW BLADES. I HAVE NOTIFIED THE DEALER I BOUGHT IT FROM AND THEY SENT PICTURES OF THE PROBLEM TO VANDERHALL. VANDERHALL WILL NOT RETURN PHONE CALLS TO THEM OR ANSWER THE EMAILS. I HAVE CALLED VANDERHALL AND THEY WILL NOT RETURN MY CALLS. VANDERHALL HAS ISSUED A SERVICE CAMPAIGN FOR ANOTHER SUSPENSION PROBLEM #202001. THIS IS TRULY AN EMERGENCY. IF THEY BUILT OTHER VEHICLES IN THE SAME MANNER AND THE BOLT COMES OFF OF THE VEHICLE, SOMEBODY COULD POTENTIALLY GET KILLED WHEN THE SUSPENSION COLLAPSES. THE VEHICLE WAS STATIONARY WHEN I DISCOVERED THIS. *TR

NHTSA ID
11324992
Incident
May 8, 2020
Mileage
1,822 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

10518

ENGINE; POWER TRAIN

This Technical Service Bulletin (TSB) provides instructions on how to measure and adjust the position of the transmission case relative to the frame. If the distance is less than 1 1/2 inches, it could result in inner axle failure.

20200728-0934

POWER TRAIN; SUSPENSION

This Technical Service Bulletin (TSB) provides instructions for installing a bumpstop to the lower control arms. The bumpstop will prevent interaction between the lower control arms and the lower frame during extreme suspension compression.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Vanderhall Venice by model year
YearComplaintsRecallsInvestigationsIssue Index
2022500—
2020000—
2019Viewing200—
2018300—
2017000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.