RoadVitals

2013 Victory Cross Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
21
Latest Aug 18, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 12, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
5 injuries, 0 deaths reported

Overview

Our database contains 21 NHTSA owner-reported complaints for the 2013 Victory Cross Country, most frequently naming the engine, body & structure and powertrain (other) categories. 3 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine622.2%
  • Body & structure518.5%
  • Powertrain (other)311.1%
  • Electrical311.1%
  • Fuel system311.1%
  • Brakes27.4%
  • Interior & seats27.4%
  • Exterior lighting13.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V647000

ENGINE AND ENGINE COOLING:ENGINE; SERVICE BRAKES, HYDRAULIC

Oct 12, 2017
26,182 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
The risk: A melted rear brake line can reduce braking performance, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
Polaris Industries, Inc.Manufacturer number V-17-02View on NHTSA.gov
15V002000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 7, 2015
2,342 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2013-2014 Victory Cross Country, Cross Roads, Hammer Eight Ball, High Ball, Jackpot, Vegas Eight Ball, 2014 Victory Cross Country Eight Ball, Cross Roads Eight Ball, Ness Cross Country, 2015 Victory Gunner, and 2013 Victory Hardball motorcycles. The fuel pump in the affected motorcycles may have been incorrectly crimped during manufacturing, which may result in the fuel pump seizing.
The risk: If the fuel pump seizes, the motorcycle will stall, increasing the risk of a crash.
The remedy: Victory will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on January 14, 2015. Owners may contact Victory consumer service at 1-877-737-7172. Polaris' number for this recall is V-15-01 A/B.
Polaris Industries, Inc.Manufacturer number V-15-01 A/BView on NHTSA.gov
12V457000

EQUIPMENT

Sep 18, 2012
6,618 units potentially affected
The defect: Polaris is recalling certain model year 2012-2013 Victory motorcycles manufactured from January 3, 2012, through August 15, 2012. A torqueing procedure may have been missed on some throttle cable retention nuts. On certain motorcycles, the throttle cable retention nuts for either the pull or push throttle cable may have not been torqued correctly.
The risk: If the torqueing is missed and the retention nuts are loose, the retention nuts closest to the throttle body can become dislodged and interfere with the throttle function, increasing the risk of a crash.
The remedy: Victory will notify owners and dealers will correctly torque the fasteners free of charge. The safety recall began on October 4, 2012. Owners may contact Victory consumer service department by calling 1-888-704-5290.
POLARIS INDUSTRIES, INC.Manufacturer number V-12-01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 21
EnginePowertrain (other)
Filed Aug 18, 2023

c-clip used to hold transmission gears in place has dislodged from the groove it is supposed to be locked into, allowing the gears to travel more than they are supposed to do, which could result in a transmission lockup and subsequent, potentailly, catastrophic accident.

NHTSA ID
11539352
Incident
Feb 2, 2018
Fuel system
Filed Feb 28, 2022

The contact owns a 2013 Victory Cross Country Motorcycle. The contact stated that while riding approximately 8 MPH around a curve, the motorcycle stalled and lost motive and electrical power. The contact stated that he then attempted to restart the motorcycle however, the rear wheel seized once the motorcycle was shifted into gear. The contact kick-started the motorcycle and rode the motorcycle back to the residence where it remained. The contact stated that he had not contacted the dealer or the manufacturer. The contact referenced NHTSA Campaign Number: 15V002000 (Fuel System, Gasoline) however, the VIN was not included. The approximate failure mileage was 30,000.

NHTSA ID
11454530
Incident
Feb 17, 2022
Mileage
30,000 mi
BrakesInterior & seats
Filed Nov 5, 2017

PASSENGER BACKREST RECALL AND BRAKE LINE DEFECT. WITH BRAKE LINES MELTING !!!

NHTSA ID
11043598
Incident
Aug 5, 2017
Powertrain (other)
Filed Sep 9, 2016

TL* THE CONTACT OWNS A 2013 VICTORY CROSS COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.

NHTSA ID
10905086
Incident
Mar 1, 2015
Mileage
13,000 mi
Fuel system
Filed Jun 17, 2016

TL* THE CONTACT OWNS A 2013 VICTORY CROSS COUNTRY. WHILE DRIVING AT A SLOW SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V002000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNAVAILABLE.

NHTSA ID
10874868
Incident
Jun 16, 2016
Mileage
22,000 mi
BrakesDriver assistance
Filed Aug 18, 2015

I WAS TRAVELLING DOWN THE ROAD WITH THE CRUISE CONTROL ENGAGED AT APPROXIMATELY 60 MPH. AS I WAS APPROACHING THE INTERSECTION WHERE I NEEDED TO TURN, I PULLED ON THE FRONT BRAKE LEVER TO DISENGAGE THE CRUISE CONTROL, BUT THE CRUISE DID NOT DEACTIVATE. I PULLED ON THE FRONT BRAKE LEVER SEVERAL TIMES AND THE ELECTRONIC CRUISE CONTROL WOULD STILL NOT DISENGAGE. I ENDED UP PRESSING THE CRUISE CONTROL "OFF" BUTTON AND IT FINALLY DISENGAGED. IMMEDIATELY AFTER TAKING THE TURN I SET THE CRUISE AT A LOWER SPEED AND ATTEMPTED TO REPLICATE THE ISSUE. THE ISSUE WAS STILL THERE - REPEATED APPLICATION OF THE FRONT BRAKE LEVER DID NOT DISENGAGE THE CRUISE CONTROL. IT DID DISENGAGE EITHER WHEN THE "OFF" BUTTON WAS PRESSED OR WHEN THE REAR BRAKE LEVEL WAS PRESSED. WHEN THE MOTORCYCLE WAS NEW, PULLING THE FRONT BRAKE LEVER WOULD DISENGAGE THE CRUISE CONTROL. HAD THIS HAPPENED IN AN EMERGENCY SITUATION THERE WOULD HAVE ALMOST CERTAINLY BEEN AN ACCIDENT.

NHTSA ID
10749531
Incident
Aug 11, 2015
Mileage
10,750 mi
Filed Jun 30, 2015

THE LATCHING MECHANISM THAT HOLDS THE RIGHT SIDE SADDLEBAG CLOSED IS WEARING THROUGH. THIS SEEMS TO BE CAUSED BY A DESIGN FLAW THAT HAS THE LATCH AND ITS CATCH ALIGNED SO THAT THE VIBRATION FROM RIDING CAUSES THE MATERIAL TO WEAR. I AM CONCERNED THAT THIS COULD EVENTUALLY CAUSE THE LATCH TO BREAK AND THE SADDLEBAG LID TO COME OPEN WHILE RIDING, WHICH COULD CAUSE A SERIOUS DANGER TO MYSELF AND OTHERS AROUND.

NHTSA ID
10731154
Incident
Jun 2, 2014
Mileage
5,500 mi
Body & structure
Filed Dec 9, 2014

THE RIGHT SADDLE BAG LATCH IS SHOWING SIGNS OF WEAR. IF IT CONTINUES TO WEAR AND BREAKS THE SADDLE BAG LID MAY POP OPEN WHILE RIDING AND IF THERE IS ANY TYPE OF MATERIAL OR CLOTHING IT MAY COME OUT ON TO ROADWAY OR POSSIBLY THE HIGHWAY POSSIBLY CAUSING AN ACCIDENT. I HAVE READ THAT THERE ARE MANY OTHERS HAVING THE SAME ISSUE. I HAVE ALSO SEEN BRAND NEW MOTORCYCLES ON THE SHOW ROOM FLOOR SHOWING SIGNS OF WEAR AND THEY ARE BRAND NEW NO MILEAGE. I ALSO HAVE ISSUE WITH SIGNAL LIGHTS. WHEN ENGAGING THE SIGNAL LIGHT PRIOR TO TAKING A TURN IT SHUTS OFF PREMATURELY. ALSO WHEN PUTTING TURN SIGNAL ON IT SHUTS OFF SOMETIMES IN 15-20 SECONDS AND YOU ARE SLOWING DOWN AND DRIVING STRAIGHT PRIOR TO TAKING A TURN. I HAVE CONTACTED THE DEALERSHIP AND VICTORY ON BOTH ISSUES AND BOTH HAVE NOT BEEN RESOLVED AS OF THIS WRITING. *TR

NHTSA ID
10663205
Incident
Sep 29, 2014
Mileage
1,900 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VSA-15-01 R01

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

V-17-02

ENGINE AND ENGINE COOLING; EQUIPMENT; SERVICE BRAKES

Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increased catalytic converter temperatures causing the retention clip securing the rear brake line to melt. In extreme cases, the retention clip may melt onto the catalytic converter, and increasing the risk of brake line damage.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

VSA-15-01 R02

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

TSB-V-14-01

EQUIPMENT

VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Victory Cross Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2017110—
2016010—
2015020—
2014113039.0
2013Viewing213053.9
2012192037.5
2011112036.6
2010310—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.