RoadVitals

2014 Victory Cross Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
11
Latest May 14, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 12, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 11 NHTSA owner-reported complaints for the 2014 Victory Cross Country, most frequently naming the engine, powertrain (other) and fuel system categories. 3 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine430.8%
  • Powertrain (other)323.1%
  • Fuel system215.4%
  • Interior & seats215.4%
  • Body & structure17.7%
  • Other / unspecified17.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V647000

ENGINE AND ENGINE COOLING:ENGINE; SERVICE BRAKES, HYDRAULIC

Oct 12, 2017
26,182 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
The risk: A melted rear brake line can reduce braking performance, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
Polaris Industries, Inc.Manufacturer number V-17-02View on NHTSA.gov
15V002000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 7, 2015
2,342 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2013-2014 Victory Cross Country, Cross Roads, Hammer Eight Ball, High Ball, Jackpot, Vegas Eight Ball, 2014 Victory Cross Country Eight Ball, Cross Roads Eight Ball, Ness Cross Country, 2015 Victory Gunner, and 2013 Victory Hardball motorcycles. The fuel pump in the affected motorcycles may have been incorrectly crimped during manufacturing, which may result in the fuel pump seizing.
The risk: If the fuel pump seizes, the motorcycle will stall, increasing the risk of a crash.
The remedy: Victory will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on January 14, 2015. Owners may contact Victory consumer service at 1-877-737-7172. Polaris' number for this recall is V-15-01 A/B.
Polaris Industries, Inc.Manufacturer number V-15-01 A/BView on NHTSA.gov
14V227000

ENGINE AND ENGINE COOLING:ENGINE

May 1, 2014
872 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2014 Victory Cross Country, Cross Country Eight Ball, Hammer Eight Ball, High Ball, Jackpot, Judge, Ness Cross Country, Vegas Eight Ball, Vision, Boardwalk, and 2015 Victory Gunner motorcycles manufactured January 22, 2014, through April 25, 2014. The crankcase may have been machined incorrectly causing insufficient clearance between the crankshaft and crankcase, causing the engine to unexpectedly seize.
The risk: Engine seizure may cause the operator to lose control of the motorcycle, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will inspect and correct the crankcase clearance, as necessary, free of charge. The recall began on May 20, 2014. Owners may contact Polaris customer service at 1-888-704-5290. Note: Owners are advised not to ride their motorcycle until the recall remdy has been performed.
Polaris Industries, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 11
Engine
Filed May 14, 2024

Circlip/ C clip failure in transmission cause loud clacking when idle/ driving. Lean bike to left, no clack. Lean bike to right, clacking.

NHTSA ID
11588648
Incident
May 11, 2024
Powertrain (other)
Filed May 10, 2022

In the transmission there is a cir clip that holds the gears in place the cir clip fails and can cause the transmission to lock up or explode causing the rider to crash

NHTSA ID
11464079
Incident
Apr 29, 2022
Powertrain (other)
Filed Sep 9, 2016

TL* THE CONTACT OWNS A 2014 VICTORY CROSS COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND MAKING A RIGHT TURN INTO A PARKING LOT, A CRACKING NOISE OCCURRED. THE FAILURE OCCURRED WHEN MAKING RIGHT TURNS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A CLIP WAS DETACHED FROM THE TRANSMISSION SHAFT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA ID
10905135
Incident
Sep 7, 2016
Mileage
22,000 mi
Fuel system
Filed Jul 14, 2015

TL* THE CONTACT OWNS A 2014 VICTORY CROSS COUNTRY MOTORCYCLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V002000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID
10733851
Incident
Jul 14, 2015
Body & structure
Filed Apr 19, 2015

BEFORE 6 APRIL 2015, I NOTICED THAT MY SADDLEBAGS WERE OPENING WHILE DRIVING. THE RIGHT SIDE OPENED HALF A DOZEN TIMES, AND SHOWS A WORN AREA WHERE THE STRIKER HAD BEEN HITTING, DUE TO POOR ENGINEERING. I ONLY HAVE 1480 MILES NOT NORMAL WEAR AND TEAR. THE DEALER DENIED ANY ISSUE BUT WHEN I SEARCHED THE INTERNET I FOUND A CLASS ACTION SUIT FILED IN CHICAGO IN DECEMBER 2014, AND MANY CITATIONS ON MOTORCYCLE FORUMS SHOWING THAT 2010 TO 2015 MOTORCYCLES HAVE PROBLEMS WITH SADDLEBAGS. IT SHOULD HAVE BEEN CORRECTED. I AGAIN WENT TO THE DEALER TO SHOW HIM THE ISSUE ON 4/7/2015; HE SAID HE WAS NOT ONLY AWARE OF IT, BUT REFUSED TO PERFORM THE PROPER REPAIR, ORDERING AND INSTALLING THE NEW LATCH UNDER THE FACTORY WARRANTY. HE STATED THAT HE FOUND VICTORY WOULD NOT PAY FOR THE PROPER REPAIR, BUT HE WOULD ADJUST THE LATCH. HE HAD A TECHNICIAN ADJUST THE STRIKER. I'M NOT SURE HOW THIS WILL WORK, OR FOR HOW LONG. THIS IS SO OBVIOUSLY A DESIGN FAULT THAT VICTORY SHOULD RECONSIDER ITS REFUSAL TO HONOR THE FACTORY WARRANTY (IT COVERS DEFECTS IN MATERIALS AND WORKMANSHIP, FOLKS. I UNDERSTAND THAT THE LATCH REPLACEMENT HAS COST SEVERAL OWNERS OVER $400, SINCE VICTORY ONLY OFFERS THE LATCH AS A SET. THE DEALER SHOULD HAVE VOLUNTEERED TO BRING THE ISSUE TO THE DISTRICT SERVICE MANAGER (ASSUMING THERE IS ONE, LIKE AUTOMOBILE DEALERS), OR TO THE FACTORY SERVICE REPRESENTATIVE. VICTORY SHOULD WANT TO INSURE SATISFIED, REPEAT CUSTOMERS BY IDENTIFYING AND REMEDYING OBVIOUS FAULTS SIMPLY, QUICKLY, AND PERMANENTLY. OTHERS HAVE ALSO LAMENTED THE FACTORYS INDIFFERENT ATTITUDE TOWARDS MAKING THIS RIGHT FOR THEIR VALUED CUSTOMERS. I FIND IT INCREDIBLE THAT THE NUMBER OF COMPLAINTS HAVE NOT RAISED CORPORATE CONSCIOUSNESS TO THE LEVEL OF ACTION; ITS NOT NORMAL WEAR AND TEAR, NOR IS IT DUE TO THE RIDERS ERROR. *TR

NHTSA ID
10706561
Incident
Mar 18, 2015
Mileage
1,405 mi
EngineFuel systemPowertrain (other)
Filed Oct 31, 2014

ENGINE STALLED. *TR

NHTSA ID
10651741
Incident
Oct 15, 2014
Mileage
9 mi
Engine
Filed Oct 17, 2014

ONLY AFTER A FEW DAYS OF OWNERSHIP WITH LESS THAN 200 MILES ON THE ODOMETER, THE MOTORCYCLE HAS DEVELOPED A STALLING PROBLEM AND HAS CONTINUED WITH OVER 5,000 MILES ON THE ODOMETER. THE STALLING OCCURS, EITHER WHEN DOWNSHIFTING AND APPLYING A LIGHT QUICK THROTTLE ACTION TO BRING RPMS UP OR WHEN ACCELERATING FROM A STOP AND APPLYING A LIGHT QUICK THROTTLE ACTION TO BRING RPMS UP. NUMEROUS OCCURRENCES HAVE BEEN REPORTED BY OWNERS OF THIS TYPE OF MOTORCYCLE WITH NO CORRECTIVE ACTION BY VICTORY TO DATE. OWNERS ARE EXTREMELY CONCERNED. *TR

NHTSA ID
10648305
Incident
Jul 6, 2014
Mileage
152 mi
Interior & seats
Filed Oct 14, 2014

THE LATCH ON THE RIGHT LUGGAGE BAG DOES NOT ALIGN WITH THE LOCKING CLASP AND THEY RUN TOGETHER WHEN CLOSED, CAUSING THE LATCH TO WEAR AWAY AT THE CLASP AND BASICALLY "EAT" THROUGH IT, WHICH WILL EVENTUALLY CAUSE TOTAL FAILURE. *TR

NHTSA ID
10644696
Incident
Oct 14, 2014
Mileage
500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VSA-15-01 R01

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

V-17-02

ENGINE AND ENGINE COOLING; EQUIPMENT; SERVICE BRAKES

Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increased catalytic converter temperatures causing the retention clip securing the rear brake line to melt. In extreme cases, the retention clip may melt onto the catalytic converter, and increasing the risk of brake line damage.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

VSA-15-01 R02

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

V-15-01A-B

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

VICTORY MOTORCYCLES: 2013-2015 FUEL PUMP REPLACEMENT, INFORMATION REGARDING VICTORY MOTORCYCLES NOT MEETING QUALITY STANDARDS FOR FUEL PUMP ASSEMBLY. *LJ

TSB-V-14-01

EQUIPMENT

VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Victory Cross Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2017110—
2016010—
2015020—
2014Viewing113039.0
2013213053.9
2012192037.5
2011112036.6
2010310—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.