2014 GMC Yukon Xl

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

The contact's wife owns a 2014 GMC Yukon XL. The contact stated that on several occasions, the vehicle failed to start with the key in the ignition. The failure persisted and a yellow anti-theft warning symbol was displayed on the instrument panel. The contact stated that on one occasion the vehicle failed to start after several attempts and the contact became trapped inside the vehicle for approximately 5-6 minutes and was unable to unlock or open the doors. The contact attempted to use the remote and the key to unlock the doors but there was no electrical functions available. The contact stated that the temperature was very hot inside the vehicle, and he was starting to be deprived of oxygen due to the excessive heat. The contact’s wife who was inside the residence was able to unlock the vehicle from outside after several attempts of pressing and pushing the door handle, the key, and the remote. The contact stated that after the door was unlocked, the contact jiggled the key inside the ignition switch and the vehicle started. Medical attention was not needed; however, the contact stated that the failure could have been fatal if he did not have the cellphone to call for assistance. The contact eventually restarted the vehicle and drove to the dealer. The contact was provided a diagnostic fee and the vehicle remained with the dealer. The manufacturer was not yet notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 120,079.

NHTSA ID

11678148

Incident

Feb 1, 2020

Mileage

120,079 mi

Takata Recall. The contact owns a 2014 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, AutoNation Buick GMC West (16400 W Colfax Ave, Golden, CO 80401), were contacted and informed the contact that the parts to repair the vehicle were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11533199

Incident

Jul 19, 2023

CRACKED DASHBOARD. ONE CRACK OVER THE DRIVERS SIDE DASH ONE ALSO ON THE PASSENGER SIDE JUST ABOVE THE AIRBAG.

NHTSA ID

11217024

Incident

Jan 9, 2019

Mileage

100,000 mi

WAS INVOLVED IN AN ACCIDENT UNABLE TO STOP IN TIME. UNINOW IF THIS IS RELATED TO THE BRAKE POTENTIAL RECALL BUT I HAVE NOTICED POTENTIAL STOPING DISTANCE CHANGES WHEN USING THE VEHICLE FOR LONG PERIODS I ASSUME IT IS JUST FROM USE. FIGURED THIS INFORMATION WOULD BE USEFUL WITH THE CURRENT INVESTIGATION

NHTSA ID

11153615

Incident

Nov 17, 2018

Mileage

132,831 mi

DASHBOARD CRACKED ON CORNER OF AIRBAG.

NHTSA ID

11129675

Incident

Sep 5, 2018

Mileage

48,000 mi

THIS WILL BE THE 3RD TIME IN THE LAST 4 YEARS I HAVE EXPERIENCED MY YUKON XL 2004 MODEL COMPLETELY SHUTTING DOWN WHILE ALL 3 TIMES DRIVING ON THE HIGHWAY AT A SPEED AVERAGE OF 65 MPH. WITH NO WARNING AT ALL. ALL 3 TIMES HAVE BEEN WHILE DRIVING THIS VEHICLE OVER A 4 HOUR PERIOD FOR FAMILY VACATION. MOST RECENTLY WAS THIS PAST LABOR DAY WEEKEND. WE HAVE REPLACED SENSORS, FUEL PUMP, AND MOST RECENTLY HAD THE ENGINE REPLACED WHICH IS WHY I KNOW FOR CERTAIN IT CANNOT BE RELATED TO ANY OF THE ABOVE. THANKFULLY I WAS NEAR A EXIT RAMP EACH TIME AND WAS ABLE TO PULL OVER SAFELY. ALL 3 TIMES I HAVE WAITED ABOUT 15 MINUTES AND THE CAR WILL START BACK UP -AND NO ONE SEEMS TO KNOW WHAT IS WRONG WITH IT.

NHTSA ID

11124603

Incident

Sep 3, 2018

Mileage

191,000 mi

MY DASH BOARD CRACKED ABOVE INSTRUMENT PANEL, WHILE PULLING OUT OF PARKING LOT AT WORK. 4 YEARS OLD 46,800 MILES

NHTSA ID

11092310

Incident

May 3, 2018

Mileage

46,800 mi

THERE ARE 2 CRACKS IN THE DASHBOARD, 1 ABOVE THE STEERING WHEEL INSTRUMENT PANEL AND ONE AT THE CORNER OF THE PASSENGER SIDE AIRBAG. THEY APPEARED OUT OF NOWHERE AND WITHOUT ANY ACCOMPANYING MOTOR VEHICLE CRASH OR OTHER PHYSICAL CAUSE. I FOUND THE CRACKS AS I WAS WIPING THE DASHBOARD OFF WITH A MICROFIBER TOWEL. THE CRACK OVER THE INSTRUMENT PANEL GREW APPROXIMATELY 3 INCHES WHILE I WAS DRIVING TO THE DEALERSHIP. I WAS TOLD THAT SINCE MY WARRANTY WAS EXPIRED (EXPIRED ON 12/06/2016) AND I WAS OVER THE WARRANTY MILEAGE (MY MILEAGE WAS 36180, WARRANTY ONLY GOOD FOR 36000) THAT MY VEHICLE WAS NOT COVERED AND I WOULD HAVE TO PAY OVER $1800 + TAX TO REPLACE. I HAVE SEARCHED ONLINE AND FOUND SIMILAR GM VEHICLES HAVE HAD THE SAME PROBLEM, AND WITH CRACKS IN THE EXACT SAME PLACE. THIS IS A VEHICLE DEFECT AND GIVEN THE FACT THAT IT'S SO CLOSE TO THE PASSENGER SIDE AIRBAG PRESENTS A SAFETY CONCERN THAT THE WHOLE DASHBOARD COULD BE DISLODGED AND BECOME A FLYING HAZARD SHOULD THE AIRBAG INFLATE DURING A CRASH.

NHTSA ID

11021126

Incident

Sep 1, 2017

Mileage

36,180 mi

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This PI Communications information on an alternative product dealers can use to perform 19-NA-255: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting due to issue with getting product from current supplier listed in the bulletin.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.