2023 Volkswagen ID.4 Problems

• Date of Incident: [XXX] • Location of Incident: Electrify America Charging Station at Sheetz (Mentor, Ohio) • Incident Type: In-use battery thermal event during DC fast charging, resulting in total vehicle loss and extensive collateral property damage. • Status of Vehicle: Stationary / Actively charging. • Pre-Incident Warning Signs: None. No error messages, diagnostic trouble codes (DTCs), or prior performance issues were present. • Vehicle Compliance Status: Fully up to date on all manufacturer-required maintenance, routine service, and active recalls. • Causality Confirmation: Confirmed by Volkswagen Investigator. • Current Vehicle Location: State Farm holding lot. On [XXX], while the vehicle was stationary and actively plugged into a DC fast charger at the Electrify America charging station in Mentor, Ohio, the vehicle experienced a sudden and severe thermal event. Prior to the event, the vehicle exhibited no symptoms, dashboard warnings, or messages, and was completely up to date on all service, routine maintenance, and scheduled recalls. The high-voltage battery failed while charging, rapidly generating extreme heat and open flames, resulting in a total loss. The fire spread aggressively, completely totaling a second vehicle that was charging next to it, destroying the Electrify America charging stations, and causing extensive property damage to the surrounding Sheetz commercial property. Crucially, a corporate field investigator dispatched by Volkswagen subsequently inspected the vehicle and explicitly confirmed that the root cause of the fire was an internal failure stemming directly from the high-voltage battery defect. This severe thermal event and its significant collateral damage directly map to the critical risk parameters outlined in Volkswagen's safety recall, proving that standard charging operations under normal conditions trigger severe failure without prior warning and before a remedy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2023 Volkswagen ID.4. The contact stated that while charging the vehicle at a charging station, the vehicle caught on fire after removing the charger from the vehicle. The fire had originated from underneath the vehicle and quickly spread to another ID.4 parked nearby, which caused both vehicles to catch fire. The Emergency Services were called to the scene, and the Fire Department extinguished the fire. A Police report was filed. The fire caused significant damages to the concrete and other charging ports at the charging station. The vehicle was towed to a tow yard and subsequently to an insurance holding lot, and the vehicle was declared a total loss. The manufacturer sent an investigator and confirmed that the failure was battery related. The manufacturer agreed to compensate the contact for the financial damage; however, the offer was rejected by the contact because the contact did not agree to the amount stated in the compensation. The failure mileage was approximately 33,000.

I was stopped in a friend’s driveway in front of her closed garage door to drop her off after an outing. The front sensor had not been alerting me to how close I was to any objects several times the same day. Before my passenger exited, the car suddenly lurched forward and smashed into my friend’s garage door, buckling several panels on the garage door and scraping the paint off the front of my car. I have contacted the dealership to have the car inspected and I’m waiting for an appointment. No police report has been filed. No injuries occurred. There were no warning lamps, messages, or other symptoms (aside from the front sensor not alerting me when I was close to objects in front of me) prior to this incident.

Failure to stop, auto continued forward. I veered right to avoid heading collision with a tree. I veered right but was unable to prevent colliding with the tree, scraping the bark. The vehicle then spontaneously accelerated and I had to slam my foot on the brake to make it stop. This caused $8900 of damage to the body of the vehicle. The repairman at the collision shop expressed concerns with the brakes, and recommended the car be taken to the dealer to have the brakes checked..This EV has been reported as having this issue since 2021, for models 2021-2024; VW fails to install a safety recall. this problem. The car is a safety risk. I can’t drive it anymore because I fear a repeat of the incident. I injured my right shoulder with the sudden stop of the vehicle after the spontaneous acceleration. This vehicle poses a safety risk and I have to get rid of it, I can’t drive it for fear of a repeat of the malfunction.

Failure to stop, auto continued forward. I veered right to avoid heading collision with a tree. I veered right but was unable to prevent colliding with the tree, scraping the bark. The vehicle then spontaneously accelerated and I had to slam my foot on the brake to make it stop. This caused $8900 of damage to the body of the vehicle. The repairman at the collision shop expressed concerns with the brakes, and recommended the car be taken to the dealer to have the brakes checked..This EV has been reported as having this issue since 2021, for models 2021-2024; VW fails to install a safety recall. this problem. The car is a safety risk. I can’t drive it anymore because I fear a repeat of the incident. I injured my right shoulder with the sudden stop of the vehicle after the spontaneous acceleration. This vehicle poses a safety risk and I have to get rid of it, I can’t drive it for fear of a repeat of the malfunction.

The failure involves the driver’s side door latch/lock assembly and emergency access system. Specifically, the mechanical emergency keys for the door did not function, and the door later did not fully close or seal due to two loose bolts near the lock. The vehicle is available for inspection upon request. This created a safety risk because I was unable to manually unlock the vehicle in an emergency when electronic systems could fail. Additionally, while driving, the driver’s door was not fully sealed and allowed wind into the cabin without triggering any warning alert, raising concern that the door was not securely latched. The issue was reproduced and confirmed by multiple authorized Volkswagen dealerships. In December 2025, a dealership confirmed that neither set of emergency keys worked. After replacement keys also failed, a faulty door lock cylinder was identified and replaced in March 2026. In April 2026, a new issue arose where the driver’s door was visibly not flush with the frame. A dealership technician identified and tightened two loose bolts in the door lock, which resolved the issue. The vehicle has been inspected by authorized Volkswagen service departments on multiple occasions. No inspection by police or insurance representatives occurred. There were no warning lights, alerts, or messages from the vehicle prior to or during either failure. The issues first appeared in December 2025 (emergency key failure) and again in April 2026 (door not properly sealing). Based on repeated failures and repairs involving the same door/lock, I believe there may be a defect related to the door latch/lock system or prior repair work that impacts safe operation and emergency access.

I have experienced braking issues with my 2023 ID.4. It would randomly require me to put press the brake pedal all the way to the floor and would still roll past stop lines, and near miss with cars in front of me. It happens more often when the road is wet and raining weather. I was told by two VW service centers that my breaks were normal and they found nothing wrong with the car as they couldn't replicate the issue. After doing some digging online I found out other ID.4 owners had to go to multiple service centers working with offsite EV team to have a proper diagnosis for the problem. They found that the ABS module was offline so the Brake Booster was not functioning. The scary part is that there was NO lights or errors indicating this. The biggest issue at the VW service centers are lack of EV knowledges, tools for proper diagnosis, and overwhelm by too many complaints from owners. My lease was ended and I returned the vehicle to VW informing them of faulty part/breaking issues with no warnings. The scary part is that there could be many people driving these cars that can have this happen randomly without ANY warning. I was lucky that I did not cause harm or liable for any loss during my 3 years of ownership. I am sure the issue is known from corporate level and just got ignored.

I was parked in front of my townhouse I have a witness who saw me at a stop. Next thing I know car accelerates and hits my townhouse. I did not accelerate I was not speeding and I have a witness who saw me stopped

Vehicle: 2023 Volkswagen ID.4, VIN [XXX] (in service [XXX]) Component: Power Train – Drive axle / Driveshaft At 19,623 miles, a thumping and rolling noise developed in the rear, worst under heavy acceleration and deceleration. Volkswagen of Cool Springs (Franklin, TN) found the left rear CV axle loose where it fits into the rear drive motor. The dealer replaced the left rear drive axle (RO [XXX], 06/28/2025 to 07/14/2025). The same noise returned within 3 days. On 07/17/2025 (RO [XXX], 19,732 miles), the dealer ordered a second driveshaft. A later visit (RO [XXX]) again recommended axle replacement. Further axle and seal work was done on RO [XXX] (10/30/2025 to 11/05/2025, 22,199 miles). The problem has come back again. The vehicle has been at the dealer since about [XXX], now more than 50 days, with no fix or timeline. That makes at least four repair visits for the same defect, with the first two inside the first year of ownership. A recurring loose connection between the axle and the drive motor could cause sudden loss of drive power or axle failure at speed. I am asking NHTSA to investigate rear axle and drive motor defects in the 2023 ID.4. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Pulled into a parking space with foot on the brake and accelerator pedal. The vehicle sped forward, pushing a car parked in front of me into the driveway, just missing another vehicle

Recall 93EA / NHTSA campaign 26V030000 (high-voltage battery). I am the owner of a 2023 Volkswagen ID.4 subject to safety recall 93EA (high-voltage battery). I live on the [XXX], and bought the car on this island from Pre-Owned Motor Cars. There is no authorized Volkswagen recall-service facility on the island; VW directs me to a dealer on [XXX], requiring inter-island ocean shipment of the vehicle. Since XXX, I have pursued the no-charge recall remedy through VW Customer Care, and since XXX I have an official case.number On XXX VW verbally refused any loaner vehicle and refused to escalate my call to a supervisor. On XXX, VW confirmed its position in writing : reimbursement of only 25% of round-trip transportation costs, capped at $1,000, with no loaner or alternate transportation offered. Inter-island shipment costs several hundred dollars each way, so I would pay roughly three-quarters of the shipping out of pocket (after fronting the full cost for later reimbursement) and be without my only vehicle for the duration, with no transportation provided. I live outside town with no practical public transportation. Additionally, VW's written response is addressed to a completely different person's name and gender, although the case number and VIN are mine, indicating my case file has been commingled with another customer's. I am reporting that the manufacturer has not made the 93EA safety remedy reasonably accessible without significant out-of-pocket cost, and I ask NHTSA to review whether the recall remedy is being provided as required. I can provide the VW case number, the name of the different person they addressed, etc. upon request. Not doing it here as I understand no personal information should be provided in this form. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is a supplemental report to my previous filing regarding a 2023 VW ID.4 battery fire. On May 28, 2025, while being operated, the vehicle suffered a catastrophic thermal event. White smoke emanated from the front compartment followed by active flames. The vehicle was a total loss. Critical Safety Finding: A subsequent forensic examination conducted on October 29, 2025 (File 27739-01) by a certified fire investigator confirmed that after the initial fire was suppressed, the vehicle reportedly caught fire an additional time while being held at a tow/storage facility. Component Failure: The fire originated in the front compartment area. The failure is consistent with the "thermal runaway" risks identified in Recall 26V030, involving defective battery cell electrodes. Safety Risk: The multiple ignition nature of this failure poses a lethal risk to occupants, emergency responders, and tow/salvage facility operators. The fact that the vehicle reignited twice in storage, long after the initial suppression, suggests that current safety protocols or the scope of the existing recall may not fully address the volatility of this specific battery defect. Inspection Status: The vehicle was inspected by the manufacturer’s engineers and an independent forensic investigator. However, the manufacturer and the insurer are currently withholding the Photographic Report and Technical Field Report from the consumer. These records are vital to understanding the severity of the "multiple -ignition" event and should be subpoenaed or requested by NHTSA investigators to ensure the recall remedy is sufficient to prevent secondary fires in storage environments.

Failure to stop, auto continued forward. I veered right to avoid heading collision with a tree. I veered right but was unable to prevent colliding with the tree, scraping the bark. The vehicle then spontaneously accelerated and I had to slam my foot on the brake to make it stop. This caused $8900 of damage to the body of the vehicle. The repairman at the collision shop expressed concerns with the brakes, and recommended the car be taken to the dealer to have the brakes checked..This EV has been reported as having this issue since 2021, for models 2021-2024; VW fails to install a safety recall. this problem. The car is a safety risk. I can’t drive it anymore because I fear a repeat of the incident. I injured my right shoulder with the sudden stop of the vehicle after the spontaneous acceleration. This vehicle poses a safety risk and I have to get rid of it, I can’t drive it for fear of a repeat of the malfunction.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Prevention, Equipment, Electrical System); and the vehicle was taken to the dealer where the recall repair was performed; however, the vehicle failed to start and became inoperable after the repair. The dealer determined that the emergency call module needed to be replaced but at the vehicle owner’s expense. The contact declined to pay for the repair and contacted the manufacturer, who referred the contact to another dealer for a second opinion. The vehicle remained with the first dealer because the vehicle was undrivable, and because the second dealer was 2 hours away. The vehicle was not repaired. The manufacturer offered no help in covering the cost of the repair. The contact stated that the recall repair had failed to prevent the failure and caused the vehicle to become inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000.

I am driving home from work and I’m right around the corner from my house. As soon as I try to make a turn, the car begins beeping and the faults “Electrical system malfunction” and “12V power supply” show up. My car does not accelerate, I lose power steering, and I can no longer move while I’m still in the middle of the road with cars around me. Thankfully, there was a slight downhill that allowed me to coast somewhat off the road, but I had to push this 4600+ lbs car (by myself) further so it wasn’t sticking out. I had to get 4 other people to help push the car to my house across a residential collector road which took ~20 mins just to go a couple hundred feet. This is the THIRD time of this occurring, twice I’ve been to the dealership, and twice they told me they couldn’t replicate the issue. The other times “thankfully” occurred when the car was already parked, but one of the instances required a tow; this was not even a week after buying the car. The second time occurred not even 5 hours after getting my car back from the dealership service center, requiring me to ditch the car in the parking lot (dealership was closed). I’ve had the car for a little under a month. This is incredibly unsafe. I work in downtown and go on many major roads/interstates during my commute. If this would’ve happened on the freeway or a busier road, a serious accident and/or injury could’ve occurred.

Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or resetting while driving, no display while in reverse, car losing power on highway, car alarm going off while driving, if hazard lights are used, they do not shut off unless the car is off and driver is out of the car for at least ten minutes, interior lights flash on and off (this is a safety issue as is if incredibly difficult to see while driving at night, car has been in shop three times for this, no repairs, the car battery drains incredibly quickly; usually get about 2kWh in town driving, charging errors; charger not recognized, or car displays it is charging, but when complete, it didn’t charge, windows don’t respond to the controls, door handles don’t always work to open the doors; often have to access the car from passenger side (these have been replaced and still don’t work), emergency braking system doesn’t function, car ghost breaks (no objects ahead, clean sensors, driving and brakes slam on), multiple leaks in vehicle including headlights, rear driver tail light, and the light on top of the back hatch, car loses connection to emergency system, infotainment screen doesn’t respond to finger touches and must be reset, to initiate OTA updates, fuse needs to be pulled. I barely drive the car, and it’s my only vehicle. It’s not safe (lighting issues ongoing, alarms, safety features don’t work, can’t get into the car) and not reliable for travel as charging is hit or miss (at commercial charging stations and home charging station), and the battery life is extremely short, even in perfect conditions using cruise control in eco mode, the car only travels about 130 miles.

The front windshield wiper system intermittently malfunctions on both the driver and passenger sides. During operation, either wiper blade can fold or roll over on itself instead of remaining properly positioned against the windshield. The vehicle and wiper system are currently available for inspection upon request. This creates a safety concern because the malfunction can reduce the effectiveness of the windshield wipers during rain and impair forward visibility. I initially believed the problem was caused by the wiper blades. I replaced the existing blades with new Bosch OE-style replacement blades, including a Bosch 28AOE on the driver side. The new blades generally operated normally, but the folding/rollover behavior still occurred. Because the same type of malfunction has occurred on both sides and with different blades, I suspect the underlying problem may involve wiper-arm alignment, arm tension, or the wiper mechanism, but the cause is UNKNOWN. The problem has not yet been reproduced or confirmed by a Volkswagen dealer or independent service center. The vehicle and wiper system have not yet been inspected by Volkswagen, police, insurance representatives, or another third party. There were no warning lamps, dashboard messages, or other electronic warnings before the malfunction. The first symptom was the physical folding or rolling of a front wiper blade during normal wiper operation.

We bought our car in April, 2024 from Wellesley Volkswagen, [XXX] . The car has a problem with the windshield wiper Control (safety standard 101?). The car’s windshield wiper stalk is on the right side of the steering wheel. Moving the stalk up or down activates the front wipers. Pulling the stalk will activate the front wiper washer. Pushing the stalk away will activate the rear wiper and washer. Moving the stalk up from the off position will provide 1 wipe. Moving the stalk down from the neutral position will first activate rain sensing/interval wiping then slow continuous wiping and finally fast continuous wiping. There is also slider button on the stalk to vary the sensitivity of the rain sensing/ interval wiping mode. The first wiping position can be configured to operate at either interval wiping or rain sensing through the car’s customization setting (screen interface). We have the wipers set for rain sensing. The rain sensing is triggered by the stalk being in the first position and rain being “seen” by the sensor (camera) at the top center of the windshield. The slider adjusts the sensitivity so that it activates occasionally or aggressively depending on the rain level and the driver’s preference. From the time we bought the car to present day, we find the rain sensing will not work about 25% of the time: the wipers will not turn on when in the sensing position and it is raining. On one recent occasion during a light rain, the wipers went on full speed in the sensing position, and I had to move the stalk to the 2nd position (continuous slow wiping). There was nothing blocking the sensor which would cause this behavior. After a couple minutes I move it back to the sensing position and the sensing performed normally. I brought it to the dealer’s attention a few times over the past 2 years, but made them officially write it up and check on how to fix this at the April 13, 2026, 2nd year service with no resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Claim submitted to VW Customer Care on March 8, 2026. Current problems cited include: Doors malfunctioning; vehicle difficult to start and power off; steering and braking warnings; complete loss of power steering; compromised performance in significant lag between accelerator depression and vehicle response; electrical malfunction alerts (17+); numerous dashboard warnings; distressing repetitive whining sound (not mechanical); persistent underperformance regarding vehicle range. On March 10, vehicle was towed to commence inspection at Bay Ridge Volkswagen Service & Parts – [XXX] . Further evidence of vehicle issues provided as accompaniment to VW Customer Care Claim via: [XXX] This current March 2026 concern follows on multiple service visits and loss of vehicle usage during April–August 2025 claims process. During this time, Brooklyn Volkswagen Service (now permanently closed) conducted an evaluation of the car, including documented video evidence of issues with the car – even beyond those which were the original cause for my concerns (e.g. they cited degradation of cables and wiring within the car’s hood due to their being made of edible soy wrappings). Link provided: [XXX] . Vehicle was ultimately released back to me with unresolved repairs (citing backorder of parts amongst other concerns that VW would not consent to resolving related to compromised bumper electronics) and interim repair offered to resolve compromise to vehicle airbag systems. The primary use of this vehicle is in transportation of my children. It is patently unsafe to drive. Given that the vehicle is subject to a federal safety recall without an available remedy I have requested a prompt determination of the vehicle repurchase / lease buy‑back and compensation for loss of use and incurred costs to support alternative transportation requirements until resolution under this claim. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was turning into a parking space on the street. I let my foot off the gas in order to brake.... as I did so the car LURCHED forward on its own about 2-3 feet running into the curb and damaging the wheel, the rim and the tire. I stomped on the brake, turned off the car, and restarted the car in order to finish parking (get out of traffic) and assess the damage. Thankfully nobody was hurt, although I am quite shaken up, losing confidence in the car... I have no idea what system malfunctioned.. the car went forward on its own with my foot off the accelerator. I've never experienced this before with this car or any other car. I drove the car directly to the service department at the dealership where they said they would inspect it and report it as well. I have not called the police. I have not alerted the insurance company. There were no warning lights before or after this incident.

Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or resetting while driving, no display while in reverse, car losing power on highway, car alarm going off while driving, if hazard lights are used, they do not shut off unless the car is off and driver is out of the car for at least ten minutes, interior lights flash on and off (this is a safety issue as is if incredibly difficult to see while driving at night, car has been in shop three times for this, no repairs, the car battery drains incredibly quickly; usually get about 2kWh in town driving, charging errors; charger not recognized, or car displays it is charging, but when complete, it didn’t charge, windows don’t respond to the controls, door handles don’t always work to open the doors; often have to access the car from passenger side (these have been replaced and still don’t work), emergency braking system doesn’t function, car ghost breaks (no objects ahead, clean sensors, driving and brakes slam on), multiple leaks in vehicle including headlights, rear driver tail light, and the light on top of the back hatch, car loses connection to emergency system, infotainment screen doesn’t respond to finger touches and must be reset, to initiate OTA updates, fuse needs to be pulled. I barely drive the car, and it’s my only vehicle. It’s not safe (lighting issues ongoing, alarms, safety features don’t work, can’t get into the car) and not reliable for travel as charging is hit or miss (at commercial charging stations and home charging station), and the battery life is extremely short, even in perfect conditions using cruise control in eco mode, the car only travels about 130 miles.

This issue relates to NHTSA Recall 24V344 / VW Recall 919A as the repair for this recall has already been applied to my vehicle. Despite that, while driving, my vehicle experienced a complete electronics shutdown, including loss of the instrument cluster, center display, and rearview camera. This occurred after the recall 919A software update was applied. As such, I believe the safety of my self and others was put at risk. I brought my vehicle to the dealer for diagnosis and they identified fault code U111000 with symptom 7223 but informed me that this was classified “non-customer-relevant” and therefore should be ignored. I believe the repair that Volkswagen has provided for Recall 24V344 is ineffective and the conditions that instigated this recall still exist.

COMPONENT & AVAILABILITY: Driver front seat assembly (tracks, lower frame, mounting hardware). Fully available for inspection upon request. SAFETY RISK: The driver seat exhibits physical play and a fore-and-aft rocking motion during acceleration, braking, and occupant weight shifts. Sudden or continuous seat movement reduces driver stability and raises concerns about occupant seating position and the effectiveness of safety restraints during driving or emergency maneuvers. REPRODUCED / CONFIRMED BY DEALERS & SERVICE HISTORY: Presented for service on 8 repair opportunities: a) at ~1,600 & ~2,100 miles: Reported seat track wobble; service denied as operating per design. b) at ~2,500 miles: Technician verified the defect, confirmed a mechanical malfunction in the seat bottom frame, and replaced the lower frame structure under warranty. c) at ~8,729 miles: Reported re-occurring play; service denied as normal operation. d) at ~9,637 miles: Tested with a replacement seat frame to compare, confirmed play, and reinstalled original frame; deemed operating per design. e) at ~19,000, ~21,000, & ~22,000 miles: Seat rocking reoccurred and was re-demonstrated to technicians, but further repairs were denied as normal flex or operating per design. MANUFACTURER ACTION: Escalated to corporate customer care, which acknowledged the rocking motion in writing but closed the case without repair. Corporate required a dealer fault diagnosis before dispatching a Field Technical Engineer. Concurrently, the servicing dealer, under technical support advisement, declined to declare a fault or call a field engineer for inspection. This administrative loop leaves an uncorrected structural seat issue. SYMPTOMS & WARNINGS: First appeared at ~1,600 miles and persists past 26,000 miles. No warning lights or diagnostic trouble codes. The only symptom is the seat assembly physically shifting during momentum changes.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced reduced range and reduced performance due to a failure associated with the recall, and the vehicle had stalled on several occasions and had to be towed to the local dealer. Additionally, while driving, the rear passenger’s side door erroneously opened while a passenger was seated next to the door, and the infotainment screen was unintentionally reset, and the screen went blank. The cause of the failures was not yet determined. The failure mileage was 9,000.

My primary safety complaint is that the automatic emergency-call function failed during an actual airbag-deployment collision even though the SOS indicator was green and appeared to show that the system was operational. The vehicle is a 2023 Volkswagen ID.4, VIN [XXX]. On XXX, at approximately 8:04 a.m., while traveling southbound on Columbia Pike near Trader Joe’s, the vehicle was involved in a collision that deployed the airbags. The vehicle automatically initiated the emergency-call sequence but announced words to the effect of, “Your call cannot be completed.” The Montgomery County Police Department investigated the collision under Incident Number XXX. Fortunately, a passerby witnessed the collision and assistance was available. Without that person, emergency assistance could have been delayed, increasing the risk of serious harm. An injured, disoriented, trapped, or unconscious occupant may not be able to locate a phone and call [XXX]. The vehicle had a prior history of recurring GPS, SOS, and connected-services failures. It was presented to authorized Volkswagen dealers four times while under warranty, and a Volkswagen TAC case was opened, but no root cause or permanent repair was documented. Shortly after Volkswagen was notified that a lemon-law filing would proceed, the GPS, green SOS indicator, and some connected functions appeared to return for about two days without any explanation of a repair, software update, reset, remote action, or configuration change. The GPS then became inaccurate again, while the SOS indicator remained green. I request that NHTSA investigate why the indicator remained green when the automatic crash call could not connect, whether Volkswagen verifies actual voice and location functionality before displaying the green indicator, and whether affected vehicles require a safety recall or other corrective action. The complete statement and supporting evidence are attached as Exhibit 0. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/14/26 my wife attempted to park our 2023 VW ID.4 Pro S AWD. She pulled into the spot with two hands on the steering wheel, her foot off of the accelerator, with the car being slowed by regenerative braking, and the car suddenly accelerated and crashed through a fence and hit a cement barrier. The air bags did not deploy. After the accident that most likely totaled the car, my wife's foot was on the brake. The two challenges we noted were 1. The car should have not accelerated on its own and 2. The air bags should have deployed given the violence of this crash.

Abnormal inside tire wear leading to blow outs and flats. TSB 42M6 available for alignment, adjustment bolts and camber adjustments but it was not sent to my car and I've had to replace 2 sets of rear tires due to uneven wear. Mileage currently is at 35k. Dealer states no issues with suspension or alignment but can't explain the uneven wear. First time was in October 2024 and then this time February 2026. Car was newly driven January 2023. Dealer is asking me to pay each time for new tires. Money or tire sales for them over my safety and the safety of others on the freeway shouldn't be the priority. I could've been in an accident or a rollover twice now. Fixing the actual issue is being neglected. The TSB should include my vehicle and should be a safety recall.

Severe vibration starting at approximately 50MPH and gets worse at higher speeds.

Safety risk: Catastrophic tire failure at highway speed on 405 with child in vehicle Complete sidewall separation could have caused loss of vehicle control Life-threatening situation at highway speed Dealer confirmation: VW South Coast documented need for tire replacement on 9/18/24 (Invoice #VWCS659803) Dealer identified issue but declared vehicle safe to drive Set non-urgent follow-up date of 12/17/24 Prior warning: Dealer documented need for replacement 4 months before failure Failed to emphasize urgency of safety risk No dashboard warnings prior to catastrophic failure Documentation: Original dealer service records Photos of catastrophic failure Towing service records All email correspondence with VW

The contact owns a 2023 Volkswagen ID.4 equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 235/50/R20, DOT Number: (N/A). The contact stated while driving at an undisclosed speed, there was an abnormal sound and vibration coming from the vehicle. The contact stated that the abnormal sound and vibration was persistent while driving. The contact stopped and parked the vehicle. The contact stated that while performing an inspection on the vehicle, the contact became aware that the driver's front tire had a 2-inch piece of rubber missing. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired by the independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.

Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.