2023 Volkswagen ID.4

On May 16, 2024, the Office of Defects Investigations (ODI) opened Recall Query (RQ) RQ24010 to investigate the remedy and scope of recalls 23V-213 and 23V-312. The affected vehicles by these recalls included model years (MY) 2021 through 2023 Volkswagen ID.4 vehicles. ODI received reports of the vehicle’s doors opening while the vehicle was in motion post recall remedy.  ODI, also, received similar allegations on vehicles that were outside the scope of the recalls. Volkswagen issued recall 23V-213 on March 29, 2023, and recall 23V-213 on May 03, 2023. These recalls addressed the defect of water ingress into the circuit board assembly of the door handle. Water ingress can cause communication issues between the door handle and the door control until. This malfunction resulted in the vehicle door inadvertently opening while the vehicle was in motion. Over the course of the investigation, ODI received 17 unique VIN VOQ complaints of the vehicle doors opening while the vehicle was in motion occurring either post recall remedy or on a vehicle that was outside the recall scope. Volkswagen submitted 190 unique VIN complaints reporting the same circumstances. On September 4, 2024, Volkswagen submitted recall 24V-651 to address the issue of inadvertent opening of the door while the vehicle is in motion. The scope of this recall expands the affected vehicles to include all MY2021-2024 Volkswagen ID.4 models, including those remedied under the subject recalls. The recall remedy consists of replacement of the door handle assembly on all four doors as well as a software update.  The software update is performed to update the door handle parameters. The new door handle will have the membrane relocated to the back of the handle to avoid standing water within the handle.  Also, a protective coating will be on the front and back of the circuit board to avoid direct moisture formation. In view of the action being taken by Volkswagen, Recall 24V-651, ODI is closing this Recall Query.  The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Shortly after purchasing my 2023 Volkswagen ID.4, the vehicle developed a failure involving the telematics/Car-Net system. The vehicle could not connect properly to Volkswagen ID/Car-Net services, the built-in GPS location was significantly inaccurate, and the SOS/emergency-call function was unavailable/deactivated. Volkswagen diagnosed the telematics/Car-Net control module as failed and replaced the module. After replacement, the SOS/emergency-call system, GPS, and connected services returned to normal operation. I am filing this complaint because the failed module affected the vehicle’s emergency-call capability, not just convenience features. If the SOS system is unavailable during or after a crash, the vehicle may be unable to place or support an emergency call as intended. I am concerned this may represent a broader defect affecting other ID.4 vehicles with the same telematics hardware.

NHTSA ID

11766794

Incident

Sep 1, 2026

I have experienced this situation two times this past week in a parking lot. I pulled out of a space and was only going 2 to 3 miles an hour and the car lunged forward quickly and then stopped. Luckily nothing was in front of me.

NHTSA ID

11766045

Incident

Sep 14, 2026

While driving on the highway, the entire infotainment started continuously rebooting over and over. I lost the ability to see my speed and which gear I was in among other things. They said that it is not part of the existing recall.

NHTSA ID

11765842

Incident

Sep 15, 2026

The contact owns a 2023 Volkswagen ID.4. The vehicle was repaired under NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM). The contact stated that the vehicle failed to charge with chargers more than 220 Volts, and the message "Electrical System Not Working Correctly, Please Service Vehicle" was displayed. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.

NHTSA ID

11762796

Incident

Sep 1, 2026

Mileage

170,000 mi

This is a follow-up to my previous complaint #XXX regarding my 2023 Volkswagen ID.4 (VIN [XXX]). The defect remains unresolved. My vehicle received Recall 93EA (high-voltage battery) on XXX, during which only 3 of 12 battery modules (Modules 1, 5, and 12) were replaced. On XXX, a different module (Module 3) in the same battery pack failed with the same type of fault (P0BBD00 - Hybrid Battery Pack Voltage Variation Exceeded Limit). This was independently confirmed by a second authorized Volkswagen dealership (Norm Reeves Volkswagen Irvine) on XXX. Volkswagen has denied that this failure is related to Recall 93EA, but has not provided any technical explanation for that conclusion despite multiple written requests. Volkswagen Customer CARE has stated they only rely on dealership findings and do not independently investigate root causes. The dealership, in turn, has said it does not know the underlying cause of the recall and directed me back to Volkswagen. Neither party has explained the actual root cause of the defect that led to Recall 93EA or why a second module failed the same way just months after the recall repair. The vehicle has been effectively undriveable since XXX due to this unresolved safety defect. I have consulted multiple attorneys, all of whom declined to take legal action primarily because the vehicle's mileage places it outside standard state Lemon Law protections — despite the fact that this concerns an open, unresolved federal safety recall with no mileage limitation under 49 U.S.C. § 30120. I am submitting this follow-up to ensure NHTSA has current, updated information on this ongoing and unresolved defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11760091

Incident

Apr 27, 2026

My car spontaneously accelerated out of control, onto my neighbor's lawn. I had to brake hard to stop the car from crashing into their house. This could have injured myself and my neighbors, if the car did not stop. The car has not yet been inspected by Volkswagen, I am in contact with their customer service about this issue. There were no warnings or issues with the car before this occurred.

NHTSA ID

11760049

Incident

Aug 27, 2026

The J949 Telematics/OCU Gateway Module on my 2023 VW ID.4 (VIN: [XXX]) has suffered a critical software lockup, causing a perpetual boot and local user login loop. This defect has completely frozen and locked out the User Privacy and Communication Settings menus. Because the telematics gateway is frozen and failing to authenticate, the vehicle’s cellular-connected SOS Emergency Call system and automated crash-notification telemetry are compromised and unreliable. The manufacturer (Volkswagen) has acknowledged the menu is missing under TAC Case #XXX but refuses to authorize a physical component power-cycle or warranty replacement, claiming a vehicle failing to load its safety and telemetry configurations is 'operating as designed.' Note: the Service Manager escalated to the TAC but they did not help and indicate 'operating as designed'. I called VW Customer Care and asked it to be escalated to a Regional Case Manager but they won't escalate given TAC says its operating as designed. Customer Care did issue a ticket, ref# XXX to have a supervisor call me back within 24 hrs...but I have not received any calls from a supervisor. I escalated by email to Executive Care and have not received a response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11759139

Incident

Apr 24, 2026

See attached document for complaint.

NHTSA ID

11758170

Incident

Jul 7, 2026

Brake rotor resurfacing

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct various flash programming errors.

Diagnosis of low insulation resistance in the High-Voltage (HV) wiring.

Warranty Alignment Worksheet

Replacement instruction

Checking Installation and calibration