2021 Volkswagen ID.4

On May 16, 2024, the Office of Defects Investigations (ODI) opened Recall Query (RQ) RQ24010 to investigate the remedy and scope of recalls 23V-213 and 23V-312. The affected vehicles by these recalls included model years (MY) 2021 through 2023 Volkswagen ID.4 vehicles. ODI received reports of the vehicle’s doors opening while the vehicle was in motion post recall remedy.  ODI, also, received similar allegations on vehicles that were outside the scope of the recalls. Volkswagen issued recall 23V-213 on March 29, 2023, and recall 23V-213 on May 03, 2023. These recalls addressed the defect of water ingress into the circuit board assembly of the door handle. Water ingress can cause communication issues between the door handle and the door control until. This malfunction resulted in the vehicle door inadvertently opening while the vehicle was in motion. Over the course of the investigation, ODI received 17 unique VIN VOQ complaints of the vehicle doors opening while the vehicle was in motion occurring either post recall remedy or on a vehicle that was outside the recall scope. Volkswagen submitted 190 unique VIN complaints reporting the same circumstances. On September 4, 2024, Volkswagen submitted recall 24V-651 to address the issue of inadvertent opening of the door while the vehicle is in motion. The scope of this recall expands the affected vehicles to include all MY2021-2024 Volkswagen ID.4 models, including those remedied under the subject recalls. The recall remedy consists of replacement of the door handle assembly on all four doors as well as a software update.  The software update is performed to update the door handle parameters. The new door handle will have the membrane relocated to the back of the handle to avoid standing water within the handle.  Also, a protective coating will be on the front and back of the circuit board to avoid direct moisture formation. In view of the action being taken by Volkswagen, Recall 24V-651, ODI is closing this Recall Query.  The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

pdate to my NHTSA complaints 11771852, 11772122 and 11775164, 2021 Volkswagen ID.4. Safety recall 24V-651 (Volkswagen 57J9, door handles) has not been remedied on my vehicle for 19 months because parts have not been available. Component: exterior door handles under recall 24V-651. Per the recall, water can enter the door handle circuit board and a door may open unexpectedly while driving. The vehicle and door handles are available for inspection on request. Safety risk: a door could open unexpectedly while moving, putting occupants and others at risk. Since November 7, 2026 the vehicle does not run. Confirmed by dealers: yes. The vehicle was presented for this recall three times, and each time the remedy was not performed because parts were not available: 1. April 14, 2025, Tracy Volkswagen, repair order 111581, 99,323 miles: "PARTS UNAVAILABLE. CLIENT TO RETURN AT LATER DATE FOR COMPLETION, NO WORK PERFORMED AT THIS TIME." (attached) 2. 2026, before October, Winn Volkswagen: not performed, parts not available. Repair order requested. 3. October 16, 2026, Tracy Volkswagen, repair order 118637: recall verified open at check-in, not performed. Inspected by the manufacturer: no. On October 26, 2026, Volkswagen Customer CARE (case 07810404) wrote that it cannot give a recall completion date and that no further escalation is available. Warning lamps: an amber warning triangle and a yellow vehicle warning symbol have been on since at least October 11, 2026 (see complaint 11775164). Whether they relate to the door handles is UNKNOWN. Request: I ask NHTSA's Recall Management Division to review whether the remedy has been unreasonably delayed, since the vehicle was first presented more than 60 days ago on April 14, 2025, and to ask Volkswagen for a date when the remedy will be available for my VIN.

NHTSA ID

11776797

Incident

Apr 14, 2024

Update to my NHTSA complaints 11772122 (battery, October 19, 2026) and 11771852 (door handle recall, October 17, 2026) for my 2021 Volkswagen ID.4. What failed: the high voltage battery and charging. On November 1, 2026, the vehicle either did not charge or stopped charging with about 38 miles of range. On November 2, 2026 at 9:32 AM it showed 8% and 15 miles while charging. Cause: UNKNOWN. Confirmed by a dealer: yes. On October 16, 2026, a Volkswagen dealer's diagnostic found fault codes P0BBD00 (battery pack voltage variation exceeded limit) and P0AA600 (high voltage isolation fault, sporadic) and uneven cell voltages in battery module 6, which it said needs replacement. The vehicle is available for inspection on request. Warning lamps: an amber warning triangle and a yellow vehicle warning symbol are on. They were already on in my October 11, 2026 photo. When they first appeared is UNKNOWN.

NHTSA ID

11775164

Incident

Nov 2, 2026

While driving, the red "electrical system not working" error message displayed. The car lost control of acceleration and was non responsive. Loss of vehicle control while driving at freeway speeds is a safety risk to myself and others. The dealer (kearny mesa vw) says that it can not replicate the code, but sent me an estimate with error code 1208 battery and hardware with a $5, 000 replacement fee. When I asked for error codes and a detailed printout of required service, they then messaged me that it is covered under the vw pre-owned service contract for only the $50 deductible. I only have a text message from a service representative, nothing written. The red error message first appeared 48 hours ago while driving and subsequent loss of vehicle control. It appeared again while pressing the brake pedal. I did not drive it then, per instructions, and had it towed to the vw dealer. They don't know when the parts will arrive or when the car will be ready.

NHTSA ID

11774310

Incident

Oct 26, 2026

This is related to my earlier NHTSA complaint 11771852 for the same vehicle. On 10/16/2026 a Volkswagen dealer ran a diagnostic on a yellow dashboard electrical warning light on my 2021 ID.4 and reported fault codes P0BBD00 (hybrid battery pack voltage variation exceeded limit) and P0AA600 (high voltage battery voltage system isolation fault, sporadic). The dealer found that battery module 6 has uneven cell voltages and needs replacement, and stated that other modules or components may fail in the near future. The warning light remains on, and the displayed range for a given charge level has dropped. Dashboard photos: 10/11/2026 8:03 AM, 65% charge, 109 miles; 10/17/2026 8:09 PM, 73% charge, 86 miles; 10/18/2026 9:41 AM, 85% charge, 88 miles. Between the last two, the charge rose 12 points but the displayed range rose only 2 miles. I understand range is an estimate and I am not stating a cause. I am concerned about the safety of driving with a failing high voltage battery. The vehicle also has an open door handle recall, 24V-651, that has not been completed.

NHTSA ID

11772122

Incident

Oct 16, 2026

My 2021 Volkswagen ID.4 is subject to open NHTSA Safety Recall 24V-651 (Volkswagen recall 57J9) for the exterior door handles. The recall states that water can enter the door handle electronics and cause a door to open unexpectedly while the vehicle is in motion, which increases the risk of injury to occupants and others. On 10/16/2026 I took the vehicle to a Volkswagen dealer in Tracy, California, specifically to have this recall performed at no cost. The dealer’s own check-in estimate recorded the recall as “verified open.” The dealer kept the vehicle from 7:43 AM until about 11:00 AM and returned it without performing the recall. Recall parts were reported as not available, and the recall job no longer appears on the final invoice. As a result, the recall remedy for a door that can open unexpectedly while driving has still not been completed on my vehicle. I ask NHTSA to note that the remedy was not completed at this dealer visit, and I ask Volkswagen to provide the parts and a free recall appointment as soon as possible. The door handles are available for inspection on request.

NHTSA ID

11771852

Incident

Oct 16, 2026

High voltage battery modules fail often and continuously. I am on my third battery module replacement of the year taking up to two weeks for repair. There is also a lighting failure when the weather is hot. All lighting system fail and dont turn on until car is driven for a while and the system cools down. This happens often as I am located in florida. During the summer its almost every day. Dealer hasnt been able to fix. All they have said was that VW told them that is due to the UV of the sun. Nothing they can do. I have never had a car fail its whole lighting system when its hot outside. This is extremly important as front lights wont display turn signals while the system is in this state. Only when the system cools down does the turning signals work again. Dealer has confirmed this but never given me a resolution. The whole dashboard displays light system, sounds system, and turn signal unavailable while the issue is present.

NHTSA ID

11769159

Incident

Jul 31, 2021

The SOS/ GPS system in my car failed a few days after the warranty expired. So my car no longer knows where it is and if I press the SOS (Emergency Call) button (or if it was automatically triggered after an accident), it does not work and it does not summon help. I asked VW to cover all or part of the cost as "goodwill" for an important safety system and they refused. Failure of the SOS system (either the battery or the communication module) is a known common failure on VWs and on the ID.4 in particular. VW should recall these vehicles so that this important safety system works.

NHTSA ID

11767116

Incident

Mar 6, 2026

For approximately the past month, the steering-wheel controls for the vehicle’s Adaptive Cruise Control (ACC) have intermittently become completely unresponsive while driving. When the vehicle is first started, the buttons work normally and can be used to activate ACC, adjust the set speed, and change the following distance. However, after several minutes of driving, the steering-wheel ACC controls suddenly stop responding. When this occurs, the driver is unable to reduce the ACC set speed or increase the following distance using the steering-wheel controls. This creates a potentially dangerous situation because the vehicle may continue traveling at a speed or following distance that is no longer appropriate for changing traffic or road conditions, while the driver has lost immediate access to the controls intended to safely adjust ACC. The problem is intermittent but has occurred repeatedly over the past month. Because the failure occurs while the vehicle is in motion and disables the driver's ability to make critical ACC adjustments, I believe this represents a significant safety concern that warrants investigation. Here's a link to a video of this occuring: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11767062

Incident

Aug 1, 2026

Condensation and or water droplets visible on inside of exterior light lenses

Condensation

Installation of the service parts listed in the table below requires an ID.S compound update.

Do Not replace the Electric Drive Power and Control Electronics -JX1- before performing the update outlined in this bulletin.

Update content to ID.S 3.8.14 KD and potential for separate replacement of power electronics JX4.

Installation of Battery Regulation Control Module -J840-, -SX7-, -SX8-.