2021 Ford Escape

NHTSA is opening this audit query to investigate whether Healey Brothers Ford, LLC of Beacon, New York, has complied with the requirements of the National Traffic and Motor Vehicle Safety Act. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and noncompliance with Federal Motor Vehicle Safety Standards and in turn that a dealer not deliver a new vehicle subject to a recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i).NHTSA is in receipt of information that indicates this dealer delivered at least one new vehicle to a first purchaser without having performed required recall repairs. Accordingly, we are opening this audit query to seek additional information concerning this issue.

On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present.  Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available.

NHTSA ID

11775914

Incident

Nov 5, 2026

Car is experiencing internal engine component deterioration under Recall 23S27. Auffenberg Ford in O'Fallon, IL cleared the critical P1061 safety code on October 6 using my code reader, saying they didn’t have time to hook it up to their system and sent me home with an appointment to bring it back in, without fixing the vehicle. Ford Corporate is now utilizing that unauthorized deletion to deny my engine replacement under Customer Satisfaction Program 23N06, forcing me to drive a vehicle with a documented catastrophic engine failure and fire risk until it either throws the code again or catches fire, possibly killing one of my children, or throws a rod.

NHTSA ID

11775244

Incident

Sep 30, 2026

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V117000 (Visibility); however, the part to do the recall repair was not yet available. The contact stated that the windshield wipers intermittently hesitated while moving from the left to the right. The dealer was contacted several times and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.

NHTSA ID

11774612

Incident

Oct 9, 2026

Mileage

30,000 mi

The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to roll up the rear driver's side window, the rear driver's side window failed to roll up as intended. The vehicle was taken to the dealer. The contact was requested to pay for a diagnostic test. The contact declined to pay for the diagnostic test. The contact stated that the failure was a known failure with the vehicle. The contact stated that the rear passenger's window regulator was replaced in November 2025. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 67,000.

NHTSA ID

11774424

Incident

Oct 14, 2026

Mileage

67,000 mi

The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact stated that the failure was intermittent at first but later became persistent. The vehicle was taken to O'Reily's where it was diagnosed with fuel control module failure, turbocharger failure, and powertrain failure. The contact was notified of three open recalls associated with the VIN. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The vehicle was towed to the dealer. The contact was informed that the parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The failure mileage was 100,000.

NHTSA ID

11773033

Incident

Aug 26, 2026

Mileage

100,000 mi

The contact owns a 2021 Ford Escape. The contact stated that while attempting to start the vehicle, the windshield wipers became inoperable. The contact stated that while driving, the RPM was fluctuating. The contact received notification of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility); however, the parts were not yet available for the recall repairs. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact later called the dealer and was informed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact expressed concerns that the vehicle was unsafe to drive in inclement weather due to the inoperable windshield wipers. The manufacturer was not made aware of the failures. The approximate failure mileage was 143,000.

NHTSA ID

11772649

Incident

Oct 21, 2026

Mileage

143,000 mi

The transmission stopped working while driving in a thunderstorm in the middle of a busy intersection. These created a dangerous safety situation which was luckily avoided by the driver. We had the care inspected and the transmission removed, rebuilt and re-installed by Nightingale Transmissions LLC in [XXX]. There were no warnings or symptoms with this car until the accelerator jumped in the middle of the intersection. The only warning was that two other Ford Escape's in the Kansas Municipal Utilities' fleet had to have transmission's repaired just a few weeks prior INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11772424

Incident

Sep 30, 2026

Issue Date: 2026-03-05 Campaign: 26C11/26V123 On my vehicle, it may be possible to have the SYNC screen image on the center display flipped or inverted immediately after an ignition cycle. Safety Risk This may result in the image displayed being inverted or flipped, which includes all buttons. While in reverse, the rearview camera image, buttons, and camera guidelines may also be inverted or flipped. A rearview camera that does not correctly display an accurate image in reverse can reduce your view of what is behind the vehicle, increasing the risk of a crash. The dealership and Ford have failed to fix this in a timely manner when I received my car back, they informed me that they had forgotten to fix my recalls. Meanwhile my car had been in and out of the dealership since the beginning of May and they still won't fix any of my recalls. I also contacted the main Ford recalls department, and they informed me they had no remedies for some of these recalls. This is a safety hazards that greatly effects my safety while driving and Ford seems to not care to fix any of these. After two transmission overhauls and replacement of several parts like the turbocharger. Additionally, My sunroof also has lost its hardcover and the fabric hands below the glass sunroom. My sunroof had the hard covering when I left it at the dealership but once I received it back from the dealership the sunroof hardcover is missing. I contacted Ford customer service as well as the dealership and they do not contact me back. This is a major safety issue and Ford seems to not care to fix these recalls. I demand an investigation to be done.

NHTSA ID

11768548

Incident

Sep 23, 2026

Special Field Action 26L03 Certain 2013-2024 Model Year California Emissions-Certified Vehicles Transmission Fluid Auxiliary Pump Reimbursement

This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.

For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901

This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim quantity for the drain/fill plug, update the claim quantity of the wheel hub bolts (Corsair) and limited the parts list for Edge/Nautilus to only the rear drive unit fluid. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No relevant diagnostic trouble codes (DTCs) present This may be due to internal rear drive unit (RDU) fluid contamination.

Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shudder condition, most noticeable at speeds below 60 mph (100 km/h), with no relevant diagnostic trouble codes (DTC) stored in the powertrain control module (PCM). Sometimes, this may be perceived/felt as an engine misfire. This may be due to the torque converter. If Pinpoint Test K: Torque Converter Clutch Operation in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing > Diagnosis by Symptom directs to replace the torque converter, remove and replace the torque converter and torque converter seal. Refer to WSM, Section 307-01 > Removal and Installation > Torque Converter Seal. Remove the main control valve body. Refer to WSM, Section 307-01 > Removal and Installation > Main Control Valve Body. Overhaul and thoroughly clean the main control valve body. Refer to WSM, Section 307-01 > Overhaul > Main Control Valve Body. Reverse the removal procedure to reassemble the transmission. Install the transmission. Refer to WSM, Section 307-01 > Installation. For claim

2020-2026 Explorer/Escape/Corsair, 2021-2026 Bronco Sport/Bronco, 2022-2026 Maverick, 2024-2026 Mustang/Ranger/Nautilus vehicles equipped with a 2.0L or 2.3L EcoBoost engine may require removal of the turbocharger wastegate control actuator linkage for various reasons. The Workshop Manual (WSM), Section 303-04 Fuel Charging and Controls - Turbocharger - 2.0L/2.3L EcoBoost > Removal and Installation > Wastegate Control Actuator Linkage service procedure been added. In addition, the wastegate actuator rod (9E408), associated retention springs (9342) and retaining clips (00817) have been released as lower-level components to complete the repair without replacing the entire turbocharger wastegate actuator assembly.