2020 Ford Escape

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24, 2020 meeting, ODI and NHTSA's Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.This RQ is being opened to investigate both the timeliness and scope of Ford's rearview camera recall (20V-575), and Ford's compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following ODI reference numbers which can be reviewed at NHTSA.gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.

On July 7, 2023, the Office of Defects Investigation (ODI) opened PE23-013 to investigate instances of check arm bracket failure in the front doors in model year (MY) 2020-2021 Ford Escape vehicles. At the time of opening, ODI received 118 Vehicle Owner Questionnaires (VOQs) alleging this failure. To date, ODI has received 593 VOQs alleging this failure, with a variety of reported failure conditions. The most common reported failure condition was reduced door functionality (e.g. door was more difficult to open or close) and the least common was inadvertent door opening. Other reported failure conditions include inability to latch and inability to open. Three VOQs reported injuries, one of which requiring medical attention. ODI conducted a consumer survey which yielded an additional 44 injuries (although the VOQs did not indicate any injury), none of which requiring medical attention. All these injuries were bumps/bruises from the door closing on occupants’ arms and legs while entering and exiting the vehicle. The function of the check arm system is to provide hold-open assist at specific angles and to assist with door closing energy. It does not provide vertical support of the door and is independent of the latching mechanism. This failure is progressive and detectable by vehicle occupants. Consumers commonly report hearing a popping or snapping noise when opening and closing the door. This noise is caused by some of the welds between the bracket and door structure failing and detaching. There may also be visible damage present to the welds in the door structure. Continued use of the door may result in all welds separating and the bracket fully detaching from the door structure, which could lead to increased resistance in closing and opening the door, restrained window operation, and the door freely rotating when open. ODI inspected 3 consumer vehicles in the field, and 2 test vehicles at Ford’s testing facility. The test vehicles were retrofitted with the failed component. ODI observed an increased door closing resistance, however, was unable to reproduce an inadvertent open while parked or driving, or a failure to latch or open condition. Testing also verified this failure did not affect the door ajar warning system. This system provides an audible and visual warning in the event a door did not achieve primary latch position. Ford has provided details on a one-time-repair customer satisfaction program (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring their vehicle to a Ford dealership for a proactive repair. Dealers will inspect the door check arm welds for damage and will either provide a rivet plate to reinforce the existing door check arm or will provide a replacement door, depending on the level of damage present.  Customers will be eligible for reimbursement if they previously paid to repair this issue. In view of the high detectability of failure, low potential hazard to drivers, and Ford’s customer satisfaction program to provide a proactive repair, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

There is a malfunction in the AWD system that gives a code for low voltage. I tracked down the issue to a factory defect where the connector to the AWD module doesn’t have a ground wire. Ford has acknowledged the issue under “Ford Customer Satisfaction Program 21B19” but it has since expired. (Expired after the vehicle was purchased) As a result of the fault, It disables AWD, hill start assist, forward collision assist.

NHTSA ID

11766344

Incident

Sep 6, 2026

Vacuum pump went and replaced then rpms spiking between 1500 and 2000. Then traction control light came on and noise in from end. All within a week.

NHTSA ID

11766311

Incident

Aug 23, 2026

Vehicle: 2020 Ford Escape I am experiencing a recurring drivability issue with my 2020 Ford Escape. During normal or light acceleration, primarily between approximately 1,000 and 2,000 RPM, the vehicle intermittently jerks, surges, or hesitates. At the same time, I can observe slight RPM fluctuation. The condition continues to occur even when the vehicle is driven in Sport mode. On some occasions, the vehicle has also accelerated suddenly and more aggressively than expected, making the vehicle’s response unpredictable. I have had situations where I nearly collided with another vehicle because of the unexpected acceleration. The vehicle has displayed diagnostic trouble code P0600 – Serial Communication Link. The ignition coils and spark plugs have already been replaced, but the condition remains unchanged. I am concerned because the hesitation, jerking, surging, and unexpected acceleration occur while the vehicle is being driven and could affect safe and predictable vehicle control in traffic. I have not yet received a final diagnosis confirming whether the cause is related to the transmission, torque converter, PCM/TCM, communication system, speed control system, or another component. I am reporting this issue so that NHTSA has a record of the condition in case other owners of 2020–2021 Ford Escape vehicles are experiencing similar drivability and unexpected acceleration problems.

NHTSA ID

11766259

Incident

Sep 9, 2026

I purchased four brand new tires Douglas touring AS 102 H all season tires on September 12, 2024 with my mileage at 48,906 miles. On July 14th 2026 I went to Portsmouth Ford used car for a recall the inspected my tires and said I had 7/32 of tread life left. Today on September 17, 2026 I was told by Walmart in Portsmouth New Hampshire I had hardly any tread left on all four tires and they needed to be replaced. The tires I had bought from Walmart on September 12, 2024 it cost me $501 for Ford tires with a 50,000 mile warranty or five years Natalia brand is Douglas touring AS102H all season tire number is 1M62YPH13324 . The mileage on my car today is 79,768 miles so if you do the calculations 79,768-48,906 when I bought the tires you're looking at roughly the tires only got 30,000 miles out of those tires. . I'm reporting this because those tires should've lasted longer than 30,000 miles where I didn't drive a whole lot from September 2024 to September 2026. I think I was sold defective tires. And I'm looking for a refund from Walmart or a prorated refund so I can buy better ties someplace else. You can see from all my documentation that I did tire rotations twice a year since I got the tires in 2024 so I took care of the tires with the maintenance.

NHTSA ID

11765108

Incident

Sep 15, 2026

These are the failed systems since the recall was being repaired since July 27th 2026. The car is presently still at the dealer today. Sept 18 2026. Sync Screen goes black Instrument cluster goes black. Auto-hold fails Pre-collision emergency assist not available Forward camera not available Drive mode not available Powertrain Control Module fails with error to Ford App Service Engine light on at all times We have all repair times it went back total of 4 times. No replacement vehicles was provided. Here are the additional files in this link there are approximately 16 repair files 3 are Ian pictures below uploaded https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:4e092f62-ba12-4fac-888f-d529227f810a

NHTSA ID

11764876

Incident

Jul 27, 2026

After a dealership diagnostic visit involving my 2020 Ford Escape, I discovered that a connector in the vehicle's Smart Data Link/Gateway area underneath the dashboard had been left disconnected when the vehicle was returned to me. The vehicle had been at Gullo Ford of Conroe on September 9–10, 2026 for an intermittent idle/sputtering concern and a rear-suspension concern. The dealership performed electronic diagnostic work and documented no DTCs. After pickup, I inspected the vehicle and photographed the disconnected connector before reconnecting it. I am concerned that releasing a vehicle with a vehicle-network/diagnostic gateway connection disconnected could affect diagnostic communication, stored fault reporting, or other electronic/network functions. I am submitting this report as a potential safety/electrical-network concern. I am not asking NHTSA to adjudicate my billing dispute with the dealership. Photographs showing the condition as discovered and the dealer service invoice are available.

NHTSA ID

11763600

Incident

Sep 10, 2026

White foggy smoke from exhaust. Backing sensor or driving sensor are off when sensing environment. Car suspension not fully stable sorta drift to left or right.

NHTSA ID

11762391

Incident

Jun 18, 1993

I am submitting a safety complaint regarding my 2020 Ford Escape, which currently has an unrepaired safety recall involving the fuel injectors. Recall Information: Manufacturer Recall Number: 25S76 NHTSA Recall Number: 25V467 Recall Date: July 16, 2025 According to the recall notice, a fuel injector may crack and cause fuel to accumulate on top of the engine. The notice states that liquid fuel and/or fuel vapor near hot engine or exhaust components could ignite and cause an under-hood fire. I am very concerned because this recall has remained unrepaired since 2025, and as of September 2026, the remedy is still listed as unavailable. I am also currently experiencing a problem with my vehicle. Whenever I put gas in the vehicle, it has a difficult time starting afterward. The engine struggles to start after refueling, which is concerning to me because there is already an open recall involving the vehicle's fuel system. I understand that I cannot personally determine whether the starting problem is directly related to the recalled fuel injector issue. However, because the vehicle has an open fuel-system safety recall involving a potential fuel leak and fire risk, I believe these symptoms should be documented and investigated. I am concerned about continuing to operate this vehicle while the recall remains unrepaired, especially since the recall warns of the possibility of fuel or fuel vapor accumulating near hot engine components. I am requesting that NHTSA document and investigate my complaint and provide any available guidance regarding this unresolved recall and the symptoms I am experiencing. I would also like my concerns documented regarding the length of time this safety recall has remained without an available permanent repair.

NHTSA ID

11762151

Incident

Sep 1, 2026

For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901

This bulletin supersedes 26-2194. Reason for update: update the Parts list to correct a part description " Loctite 638", update the claim quantity for the drain/fill plug, update the claim quantity of the wheel hub bolts (Corsair) and limited the parts list for Edge/Nautilus to only the rear drive unit fluid. Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder chatter condition, most noticeable at low speeds turning  No relevant diagnostic trouble codes (DTCs) present This may be due to internal rear drive unit (RDU) fluid contamination.

Some 2020-2026 Corsair/Escape, 2021-2026 Bronco Sport, and 2022-2026 Maverick vehicles equipped with an 8F35 transmission may exhibit a shudder condition, most noticeable at speeds below 60 mph (100 km/h), with no relevant diagnostic trouble codes (DTC) stored in the powertrain control module (PCM). Sometimes, this may be perceived/felt as an engine misfire. This may be due to the torque converter. If Pinpoint Test K: Torque Converter Clutch Operation in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing > Diagnosis by Symptom directs to replace the torque converter, remove and replace the torque converter and torque converter seal. Refer to WSM, Section 307-01 > Removal and Installation > Torque Converter Seal. Remove the main control valve body. Refer to WSM, Section 307-01 > Removal and Installation > Main Control Valve Body. Overhaul and thoroughly clean the main control valve body. Refer to WSM, Section 307-01 > Overhaul > Main Control Valve Body. Reverse the removal procedure to reassemble the transmission. Install the transmission. Refer to WSM, Section 307-01 > Installation. For claim

Customer Satisfaction Program 26N09 Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 2020- 2021 and 2023 Explorer Vehicles Front Windshield Wiper Motor Replacement, if Required After Dealer Evaluation

2020-2026 Explorer/Escape/Corsair, 2021-2026 Bronco Sport/Bronco, 2022-2026 Maverick, 2024-2026 Mustang/Ranger/Nautilus vehicles equipped with a 2.0L or 2.3L EcoBoost engine may require removal of the turbocharger wastegate control actuator linkage for various reasons. The Workshop Manual (WSM), Section 303-04 Fuel Charging and Controls - Turbocharger - 2.0L/2.3L EcoBoost > Removal and Installation > Wastegate Control Actuator Linkage service procedure been added. In addition, the wastegate actuator rod (9E408), associated retention springs (9342) and retaining clips (00817) have been released as lower-level components to complete the repair without replacing the entire turbocharger wastegate actuator assembly.

This bulletin supersedes 25-2346. Reason for update: add Bronco Sport and Escape vehicles and add labor operations to repair the rear right/left carpet area. Some of the vehicles listed in the Model statement above may exhibit a condition where the carpet is loose or torn near the front/rear scuff plate trim panel. This may be due to the carpet tearing at or near the retainer hole.