Reports submitted to NHTSA by owners and drivers, shown in full
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Our database holds 1,578 NHTSA owner-reported complaints for the 2020 Ford Escape. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 1,578 · page 1 of 64
Transmission developed severe Shuddering in and out of Lockup. Was told Ford was aware of problem. Check engine light came on intermittently. Took car to dealership. Was diagnosed with Shuddering in and out of lockup. Estimated repair bill totaled $11,321.25.
On 8th of June 2026, exiting I35W onto Convery Dr. I notice my dash gauges failed in proving any information. I immediately pulled over turned off the vehicle and turn it on. Gauges did not work, but vehicle did start and was running normal. I utilize the Waze app to monitor my speed and arrived home safely while putting no one at risk. I had to take a different vehicle to Hopps automotive for repairs, upon return my vehicle gauges were working as normal. Two days after the incident started the vehicle and the gauges were not working, but vehicle did make it to the auto shop for repairs and was told the gauge clusters were out. Took roughly a few weeks for the repair because the clusters still wouldn't work after repair. had a safety recall went to ford for the software updates. After the updates everything seem to be running just fine. Ford Cleburne did a curtsey inspection, Transmission passed, but now my transmission is having issues. I have a zip file full of reports on my vehicle maintenance, but unable to upload all the information.
While I was driving on a highway the ADAS (IPMA) suddenly stopped working creating a dangerous situation as I was using adaptive cruise control at the time. It has never worked since. Ford has told me that there is no software fix and the hardware needs to be replaced at a cost of $1500. Unless I pay that amount I will lack key safety features like forward collision warning and automatic emergency braking.
The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact’s son was driving approximately 45 MPH, the screen on the radio went black. The vehicle was pulled over to the side of the road, and the radio independently reset and displayed the correct information. The failure had occurred approximately 3 - 4 times. The radio screen often displayed erroneous information with distorted images. The contact stated that the vehicle was included in a recall for the door, and after the recall repair was performed, the key fob failed to lock and unlock the doors. The vehicle was taken to the dealer, and the contact was informed that the manufacturer had not provided the parts for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.
The panoramic sunshade does not work & also droops down.
My husband I originally purchased this vehicle around October 2020. We are the only owners and when we purchased it, it had 78 miles on it. Since I purchased it I have had to pay out of pocket for all the tire sensors to be replaced, I have had to purchase a new heater fan, and a sensor for a seat belt that prevented my adaptive cruise control from working. A while back, a warning light came on saying my adaptive cruise control was no longer working. I took it to Ford and was told it would cost $1600 to fix it. Surprisingly, it started working on it's own a few days later. Currently I took the car in because my rear passenger window wouldn't go up. I was told that it would cost almost $1800 to fix it. I have taken it to Ford to have 2 of the 3 recalls fixed. They do not show that it was fixed and I was told they weren't able to fix it. I pushed the button one day to send the cloth covering on the moon roof back. It snapped and no longer works, their is a crack in my dash, and I frankly don't have the money to fix a window motor that should have not quit after six years. I take excellent care of my car. I have all the maintenance taken care of. I expect to have the brakes fixed, new tires, new battery. What I don't expect is for the sensors and motors to go out. I have been driving for over 40 years, owned multiple vehicles and I have to say I am so disappointed with Ford. I understand that the problems I am having is not just me, that many Ford Escape owners are having similar issues. I would just like some assistance.
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and turning the steering wheel, the vehicle failed to accelerate as needed with an abnormal popping sound coming from the vehicle. There was no warning light illuminated. The contact was stopped before resuming normal driving. The vehicle was taken to the dealer, and the failure was associated with the rear differential. The contact stated that four repairs had been performed on the rear differential; however, the failure persisted. Recently, the contact was informed that the rear differential needed to be repaired, and that the repair was not covered under warranty. The dealer reached out to the manufacturer, and the manufacturer agreed to cover a portion of the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 30,000.
Issue: that the sunroof shade got, detach from the rig that slide it forward. This looks like it’s caused by the guard plate between the sunroof and the moonroof falling off, landing on top of the shade. This integral piece that keeps the mechanism functioning kept together by double sided adhesive, so virtually scotch tape. That’s ridiculous. This is a safety risk, because with the shade sagging, it blocks my view of the rear. Additionally, when it first happened the adhesive piece fell while driving causing a distraction while driving. This is a design flaw that Ford should cover.
We have experienced fuel leaks and engine stalling, and three separate dealerships have refused an interim safety fix or alternate transportation. This is our primary vehicle for transporting our children and it's no longer safe. The RPMs jump all over, we occasionally smell gasoline, and the entire car shakes. Everybody tells us they can't replicate the problem and claim it's okay. It stalled on me when I was driving down a busy highway during rush hour and a tractor trailer almost hit me from behind WHILE MY KIDS WERE IN THE BACKSEAT.
The contact owns a 2020 Ford Escape. The contact stated that after the dealer performed an unknown recall repair on the front driver’s side door, the failure occurred. The contact stated that the front driver’s side window intermittently failed to roll up or roll down and made a squeaking sound while operating. The dealer was made aware of the failure and informed the contact that the front driver’s side door motor needed to be replaced, and the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
When the car sits in the sun and the gear shifter gets hot from the heat, the gear shifter locks up and you cannot get it out of park until it is cooled off. No matter how hard I try to turn the dial, until I completely cool the shifter down it will be stuck in park. I have started having to cover the shifter when I get out of the car to prevent this issue and if I forget, I have to point the air vents down towards the shifter, cover the shifter and the air vents with a jacket and then the ac to max ac for at least 5 minutes. This traps the cool air in with the shifter and helps cool it down so it will release and can shift into any other gear besides park. I have researched this issue and found many other owners of this similar year, make, and model who complain about the issue as well.
Got recalls notice but the local dealership in st george SC (family ford) told me they wont do the brake or fuel injector recall until i have issues so i guess until my car catches on fire with my kids in it then they will do something
The transmission on my 2020 Ford Escape began shuddering around 30 mph and occasionally shifted harshly during acceleration without any warning lights or messages. I took the vehicle to Beechmont Ford, where the technician confirmed the concern, found metal contamination in the transmission fluid, and determined the transmission has internal damage consistent with a failed output planetary bushing, requiring a complete transmission overhaul. The vehicle has approximately 65,000 miles, and the estimated repair cost is $7,200. This issue creates a safety concern because the transmission could unexpectedly lose power, fail to shift properly, or stop propelling the vehicle while driving, increasing the risk of a crash.
I've taken my car 3 times for the same recalls 1st time was to jack Kisse for power train and fuel injector he told me the recall wasn't to my car I argued I can tell something was wrong with my car it keeps stalling and it's going to end up killing me in traffic from the fuel injectors so I take it too [XXX] of Norton and broken arrow they tell me after sitting there for 8 hours that the powertrain is not taking it takes 4 hours to do it and they only have 30 minutes left and all of a sudden it takes that's a bunch of crap cuz there was only 30 minutes anyway I leave still notice something then a wrench and engine light come on so I take it again were I was charged 've taken my car three different times to get my powertrain recall and fuel injector recall fixed they have failed to do so... and now I have a wrench and engine light showing up on my car I take again cuz my app is still tells me that I have recalls for a powertrain and fuelI injector recalls all they did was charge me to get the code when I knew it was for the recalls over $200 the very next day the lights come right back on my powertrain and fuel injector never been fixed my they told me I have an open fuel line and let me drive off with it now I'm concerned that my car is going to catch on fire especially in the heat and what do I do if you just taking it back for them to not do anything to my car and now I have the ranch and the engine light coming on and off a different time one day one minute will be the ranch next will be the engine sometimes it's both and I have records of it I keep trying to report it to you guys and I'm not hearing anything back I don't know what else to do I believe that my car is a lemon and they're not going to be able to fix it since I'm taking it three times already please contact me back to let me what I should know where I should do thank you you reach me at [XXX] or at my email [XXX] I prefer you contact me through email thank your INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the hatch was automatically raised to place groceries inside the vehicle; however, the hatch unexpectedly lowered and struck the contact on the head. Medical assistance was not needed. The contact placed a bag of ice on the head. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,400.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Fire hazard with vehicle and Ford still has not fixed the issues this has been on going for over 2 years now
Two open recalls that have not been addressed by Ford.
A nagging seat belt monitoring fault occurred with this vehicle. After researching this particular problem, I found that it is a well known issue to Ford (over several forums and owners websites), which is caused by a seat belt sensor. This fault comes up as a rear seat belt fault, but it is actually the driver's front seat belt sensor that is the problem. This fault causes the airbags to be turned off which poses a danger to any occupant in the vehicle if it is involved in an accident. This sensor has gone bad in hundreds of vehicle spanning over several different models and years.(this is taken directly from NHTS's metadata) The part number is LJ6Z-7861203-BC (specifically the left/front driver-side buckle end). It is used in the following vehicle models: Ford Escape: Model years 2020–2025 (including Hybrid and Plug-in Hybrid variants). Ford Bronco Sport: Model years 2021–2025. Ford Maverick: Model years 2022–2025 (including Hybrid variants; specifically for units built from February 27, 2024, onwards as a direct replacement for earlier suffixes). Ford Mustang Mach-E: Model years 2021–2023.This part supersedes previous versions LJ6Z-7861203-AA, LJ6Z-7861203-BA, and LJ6Z-7861203-BB. Versions of parts are usually only superseded due to problems with the original part. Did NHTSA seriously never cross reference their own materials?
Since about 80,000 miles my escape has been jerky when shifting in low gears and hesitates to accelerate or accelerates slow putting me and other drivers at risk. I have taken it to ford several times and each time they fixed something but not the problem. They replaced my rear differential, alternator, compressor and AWD module. Also they have done transmission fluid exchanges and updates on the software, however they never fixed the issue. I stressed everytime I took my car in that I was worried about my transmission and powertrain and everytime they did diagnostics I was told everything was great. They drove it as well.( it dont take much to reproduce the symptoms) All that happened over the past 2 years and the car is still shifting hard in low gears and hesitates to accelerate. Recently I had an incident where it seemed to go in to neutral while shifting between gears on acceleration and actually rolled backwards and the wrench light came on 😳. So I took it back. Now im told I need a new transmission and turbo boost at just over 100,000 miles for $13,098. The car isnt even worth that much. I've done some research and there are definitely alot of other escape/ford owners with same issues.
Our transmission is going out. We started having issues without any warning lights coming on. The car jumps heavily at stops lights when we are coming to a stop. The car then doesn't want to accelerate from a stopped position. When we hit the accelerator, the car starts skipping/jumping and the gas pedal feels like it doesn't have any grip. We had an independent mechanic ride in the vehicle and hook it up to the computers and saw that the codes reading is all transmission related. This has made the car undrivable because there have been several times that we have stalled in the middle of intersections and have to cut the car off and turn it back on to try to get it out of the road. Also, the car jumps so far forward when stopping that we are risking rear ending someone. We had the catalytic converter recall done and two days later we started having codes for the transmission pawl. We contacted Ford (who did the recall), and they wanted to charge us for diagnosing it even though it started right after they had it. Only a few weeks after that, we started having the jumping/skipping of the transmission. The pawl seems to have been a wire issue and was fixed. But we are being told we need a new transmission. The car is only 6 years old.
I have things wrong with my vehicle that are not currently included in recalls for my specific VIN but they are for the same model year. Yesterday, I paid $6000 to fix a stuck wastegate on the turbo and something to do with the ABS. I was informed that there is a $700 problem with a vacuum pump. I have also paid for 2 costly repairs, one that wouldn't let the car start after refueling and something else that triggered a check engine light. How do you get a recall extended to include other VINs? I work as a contractor at Ford, what an embarrassment to have one of our vehicles with so many issues. Please help. I'm a young widow with limited income, commuting 2 hours a day. I cannot be without my car and I can't afford to pay for repairs while also financing.
The recall 25v467 was filed july 2025. Since then there has been no fix and my car has no steering due to this recall. Ford will not fix it or do anything. The escape has 106,000 miles. I am still paying payments and have no way to drive my vechile for the last year.
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The tire pressure warning indicator started to come on indicating the front driver side tire is the one causing the alarm. This is dangerously we check the tire pressure on each tire on each individual tire every third day. Our 2020 Ford Escape is parked in the garage. I cannot drive myself currently. I am rehabbing from a severly torn rotor and biscep. My spouse brought this to my attention. She was very afraid and wanted to park the car and have it towed.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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