Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2020 Ford Escape submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Purchased my 2020 Ford Escape brand new. Since owning it I have repaired/replaced the shocks and struts 3 times. They continue to leak. The car has not been used to carry heavy items or tow etc. Car is kept in a garage year round.
The contact owns a 2020 Ford Escape. The contact became aware that there was fluid underneath the rear of the vehicle. The vehicle was taken to the dealer who diagnosed that the rear shocks were leaking and needed to be replaced. The contact stated that approximately 20,000 miles later, while receiving a routine inspection, the dealer informed the contact that the rear shocks were leaking again and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000.
My car has only 50,000 miles on it. I took it to the dealership for an oil change, and they reported that the rear suspension shocks are leaking. I was only two months out of warranty at this moment.
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 20–40 MPH, the vehicle was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was working as designed. The vehicle was taken to the local dealer, who completed a test drive and informed the contact that the vehicle was in ECO Mode and recommended driving the vehicle in SPORT Mode. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 18,000.
The door check bracket is broke to where my door makes a terrible noise and I hear this is affecting over 300,000 Ford escapes
Bought new, June 2021, both rear shocks leaking. Replaced with same type. Now 12/28/23 63,800 miles, both rear shocks leaking again. Can only replace with same part.
I bought the car in February, 2021. 11 months later the rear shocks had both failed and were replaced by dealer on 01/13/2022, at 9572 miles. One year later the shocks have again failed! Ford has refused to cover them under warranty, claiming that shock failure in one year is normal wear. This is a severe safety issue that affects vehicle handling and it needs to be addressed.
November 18, 2022 had my car for 22 months when I took it for oil change I reported a noise when turning the steering wheel. Ford mechanics decided it the front shocks. Part # LX6Z18124EQ was ordered at that time. As of today 3/8/2023 it is still on back order. The noise is getting louder. I have been in contact with Ford which has expedited the part about 3 - 4 weeks ago. Still not at dealership. I have never had so much problems with a new car. Ford denied the buy back or lemon law for FL stating it was after the 24 month warranty which is false. I’m wondering what else can I do if anything.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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