RoadVitals

2020 Subaru Outback

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
895
+4 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Mar 22, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
26
4 injuries, 0 deaths reported

Overview

Our database contains 895 NHTSA owner-reported complaints for the 2020 Subaru Outback, most frequently naming the visibility, electrical and driver assistance categories. 6 safety recalls have been issued covering this model year; and 600 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Mar 22, 2024
118,723 units potentially affected
The defect: Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
The risk: An air bag that does not deploy during a crash can increase the risk of injury.
The remedy: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Subaru of America, Inc.Manufacturer number WRA-24View on NHTSA.gov

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:DRIVELINE:CHAIN/BELT

Jul 8, 2022
182 units potentially affected
The defect: Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
The risk: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Subaru of America, Inc.Manufacturer number WRK-22View on NHTSA.gov

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:DRIVELINE:CHAIN/BELT

Dec 9, 2021
198,255 units potentially affected
The defect: Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
The risk: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Subaru of America, Inc.Manufacturer number WRK-21View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Aug 11, 2026

In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my rear gate door would sometimes not want to open til it just stopped all together as if it had something stuck in it to keep from opening then while driving the assistant in 2 events tried to take me off rd when going in a curb and while driving the car would just randomly act like it was shuddering and would shut off and then come right back on screen would shut off and everything until it just electrically just shut down completely nothing working complete electrical shut down in the 2.5 years I've had car ive taken it to the used lot where I git car and to two different subaru dealerships and no body had helped me and I know it had a settlement case for the battary for my year car and no body is honoring anything and now I have a shut down car with still 3 years of notes to pay and its completely factory issues but they expect me to pay large deposits to even look at this issues I just need some help on this cause I've tried all I can do and I need a car please help me or direct me to someone who can please thanks oh and the cat is a 2020 subaru outback premium trim thanks

NHTSA ID
11756314
Incident
Jul 28, 2026
Powertrain (other)
Filed Aug 5, 2026

From when we purchased this car new until the day we traded it. There were many times on the freeway at 60-65 MPH that you would need to move over a couple of lanes and went to wide open throttle and the car would simply do nothing for 1 to 2 seconds. I recently learned that in 22' Subaru had a software update to rectify this issue. Meaning there are plenty of Subaru owners who are driving around in cars that put their safety at risk. When you step on the gas you need and expect the car to accelerate .

NHTSA ID
11754978
Incident
Jun 1, 2012
Interior & seats
Filed Jul 22, 2026

The driver’s power-seat lift motor failed intermittently, leaving the seat stuck in its lowest position. The component remains installed in the vehicle and is available for inspection. The seat could not be raised high enough for my wife to obtain adequate forward visibility, making the vehicle unsafe for her to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Quantrell Subaru confirmed the lift motor failure. The technician tapped the motor, it worked briefly, and then failed again. It was inspected by an authorized Subaru dealer. It has not been inspected by Subaru of America, police, or insurance representatives. There were no warning lamps or messages. The first symptom was that the seat would no longer raise and became stuck at its lowest position. The issue was documented by the dealer on July 21, 2026.

NHTSA ID
11752019
Incident
Jul 6, 2026
EngineFuel systemOther / unspecified
Filed Jul 21, 2026

The warning lights on our 2020 Subaru Outback have lit intermittently for the past 2 years. When bringing the vehicle into the dealer for service and oil changes, this was reported. Recently the TPMS light began to light intermittently. Tire pressure was checked and adjusted but the problem persisted. When we brought the vehicle in for service, it turned out that all tire pressure sensors needed to be replaced BUT the service techs identified other problems that surfaced JUST AS THE CAR WAS NOT COVERED BY WARRANTY - the most serious being an oil leak caused by FAILURE OF CAM CARRIER SEALS. This caused a dangerous condition where oil was leaking onto the engine and into the spark plugs. I find it odd that this EXPENSIVE issue was not discovered sooner. Subaru and only Subaru has been servicing this vehicle since new and they should have caught it.

NHTSA ID
11751812
Incident
Jul 14, 2026
EngineFuel system
Filed Jul 10, 2026
Fire reported

What component or system failed or malfunctioned, and is it available for inspection upon request? - Car fire, originating under the hood. Unknown if vehicle is available for inspection. Last reported by Insurance company to be at IAA; [XXX]; PH#: [XXX]. How was your safety or the safety of others put at risk? - Car fire began while in the car after moving through an intersection with a stop light. Four of us in the car, ages raging from [XXX] old. Fire quickly spread; however, we were able to exit the car without injury. Has the problem been reproduced or confirmed by a dealer or independent service center? - NO, car was totaled and Subaru, NA Consumer Advocacy agent assigned claims that the vehicle is no longer available for inspection. Both insurance company (Travelers Auto) and Subaru, N.A. consumer advocacy group made aware of our concern as to why the vehicle caught fire. One or both demonstrated nonchalance of this concern. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - YES - Just prior to the start of the fire, the vehicle stalled and cut-off with CHECK ENGINE LIGHT. Also, we smelled an unusual exhaust at the time prior to, and at the time of the cut-off. This occurred at the intersection of where the car caught fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11749535
Incident
May 24, 2026
Filed Jun 30, 2026
Fire reported

Vehicle stalled out, stopped and promptly caught fire.

NHTSA ID
11747515
Incident
Jun 30, 2026
Powertrain (other)
Filed May 9, 2026

My transmission has started to fail. The check engine light came on the error code read p0867, transmission fluid pressure. Other lights came on as well because it tripped the rest of the sensors because of the CVT failure. This seems to be a common problem in Subarus

NHTSA ID
11736752
Incident
May 8, 2026
Powertrain (other)
Filed Apr 19, 2026

I was reversing out of a residential driveway onto a county highway when the I had a complete loss of movement. Shortly after the total loss of power, the CEL illuminated. If I had been on the highway, the driveway is near a blind curve, I would've been sitting in the road with no way to move putting me in a dangerous situation. The transmission failed at right at the end of the driveway so I was able to put it in neutral and move the vehicle by hand. There were no symptoms or warning lights prior to the failure. I had it towed to the nearest dealership where they diagnosed a complete transmission failure and recommend a complete transmission replacement.

NHTSA ID
11732229
Incident
Apr 10, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

09-123-24R

ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM

This bulletin announces the design change made to the high-pressure fuel pump developed to prevent DTC P0087 (Fuel Rail/System Pressure – Too Low Bank 1). (This is an revised version of the original bulletin.)

09-81-21R

ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM

This bulletin announces design changes made to the fuel injector in response to the DTCs listed. (This is an revised version of the original bulletin.)

16-159-26

ELECTRICAL SYSTEM

This bulletin provides new diagnostic steps for DTC P0851 and P0852 to be used in conjunction with the applicable Service Manual.

02-193-24R

ENGINE

This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). (This is an revised version of the original bulletin.)

15-246-19R

ELECTRICAL SYSTEM

This Service Information Bulletin outlines a new required procedure to follow when performing immobilizer-related repairs on the vehicles listed. (This is an revised version of the original bulletin.)

09-74-21R

ENGINE; FUEL/PROPULSION SYSTEM

This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). (This is an revised version of the original bulletin.)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Subaru Outback by model year
YearComplaintsRecallsInvestigationsIssue Index
2026120048.4
2025710046.3
2024940044.9
2023872051.5
20224604052.5
20212934049.4
2020Viewing8956049.6
20191,0323047.9
20188073050.2
20179174155.1
20166414156.3
20155085157.0
201420810053.9
201329612053.9
201229116157.6
201165116050.6
201036018049.8
200910513053.9
20082268052.0
20071298051.9
20062767047.4
20052739257.6
20049011260.9
20039315257.1
20021435049.8
20011714053.1
20002072050.3
19991111044.8
19981272049.6
1997794052.9
1996462055.2
1995210

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.