2021 Subaru Outback

Radio sound stays muted including for in vehicle phone calls

NHTSA ID

11775897

Incident

Nov 5, 2026

Windshield wiper fluid level sensor will not turn off even though reservoir is full

NHTSA ID

11773686

Incident

Feb 2, 2026

Battery died multiple times. A DMC module went bad.

NHTSA ID

11771017

Incident

Oct 9, 2026

My car caught fire this morning. It had been making a little noise but nothing I thought couldn't wait til the next service. It started to have a smell, and then while I was waiting at a light with my son in the car, I noticed smoke from under the hood. I turned around and parked in a parking lot. The smoke got worse. My son and I got out of the car and moved away from it. As soon as I saw flames I called 911. The fire dept came to put out the fire. It is in the process of being looked at by insurance. I looked later after a bystander said something and read there was a recall on 2021 outbacks with turbo engines, which is what ours is. We got the car it's usual service a month ago and no one said anything about any recalls. I don't know if it's related or not. No warning lights or anything came on before this happened. It had just been making noise for a few days, then the smoke and fire this morning.

NHTSA ID

11770844

Incident

Oct 13, 2026

Vehicle's Auto Start-Stop system shut the engine off while stopped at a red light in [XXX], in rainy conditions in late XXX at approximately 29,000 miles. When the brake was released after the light turned green, the engine did not restart, leaving it stopped in the travel lane in live traffic. The driver had to use a portable jump starter to get it running again. This was not isolated — repeated failure-to-start incidents in prior weeks had already prompted carrying a portable jump starter in the vehicle. At the time we believed this was a failing 12V battery. The original battery was replaced XXX with a new aftermarket AGM battery. Despite that replacement, the vehicle has continued to have multiple complete battery drain if left parked for multiple days (but less than a week), indicating the restart failures were likely caused by an underlying parasitic electrical draw rather than a simple worn-out battery. Subaru's own Technical Service Bulletin 07-199-21R, "Measurement of Dark Current (Standby Current Draw)," describes this exact failure pattern (batteries/vehicles going dead over time due to standby current traced to the VDC module and/or Power Rear Gate control module) for this model and model-year range. A pending federal class-action lawsuit, [XXX] v. Subaru of America, Inc., Case No. XXX (D.N.J., filed XXX), alleges an electrical-system defect preventing one or more control modules from entering a proper low-power sleep state, causing parasitic battery drain, and specifically names 2021-2022 Outback vehicles. We are concerned this defect can cause the Auto Start-Stop system to fail to restart the engine at a stop in live traffic, creating a real risk of being rear-ended or blocking an intersection, as happened in the incident described above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11759871

Incident

Mar 25, 2026

Good Day! I bought my 2021 Subaru Outback XT Onyx in Jan 2021. I had waiting 6 yrs for Subaru to use the Turbo Motor in the Outback again. I've had this car for 5 years with my warranty running out Jan 2026, but I only drive 5000-7000 miles per/yr. Current odometer is 29,901 miles. At my most recent oil change service at the Dealer, they showed me a video of my cars drivetrain from underneath. There were two bad seal leaks. One at the transmission pump housing and the other at the Upper Oil Pan. I had been there for an oil change a year earlier for the same service and there was no mention of these issues! After speaking with the service advisor, he said to call Subaru Customer Advocates. They listened to my situation and a few days later offered a $1400 credit for a $4000 job that involves the removal of my cars engine (upper oil pan) to replace it because it's bolted to the frame there. The other leak seal involves dropping the transmission. These are major repairs that following will dampen my ownership experience after decades of Subaru praise by Americans. I researched this issue online and found out there was a manufacturing defective regarding the silicone liquid seals they used for 2020-2022 Outback, Ascent, & WRX! This procedure was used throughout the driveline with the Turbo Motor & CTV Trans. There are 1000s of accounts of this defect placing burden on the owners of these cars who bought them in good faith. I did the research, called the dealer & Subaru with the discovery & overall complaint! I asked for 80% to 100% help with these repairs because how many more will I have to deal with after these two are repaired??? I have received zero responses from either after expressing that this was a known defect, Bullitens went to all the dealers, nothing was mentioned to the owners, and they've just covered those cars still under warranty. Since I didn't drive enough, the seal issues on my car took longer to start leaking, and then out of warranty. HELP!

NHTSA ID

11758285

Incident

Aug 3, 2026

I am reporting a serious and intermittent steering safety issue with my 2021 Subaru Outback. On two separate occasions, the vehicle suddenly lost what appeared to be power-steering assistance while the vehicle was in motion, causing the steering wheel to become extremely difficult to turn. The first incident occurred while I was driving on the highway and going down a ramp. The steering suddenly became extremely difficult to operate and a warning symbol illuminated on the dashboard. I was able to maintain enough control of the vehicle to safely pull over to the side of the road. I turned the vehicle off and restarted it, and the warning light disappeared and normal steering operation returned. The second incident occurred while I was making a turn into a neighbor. The same problem occurred: the steering suddenly became extremely difficult to turn and a warning light appeared on the dashboard. After turning the vehicle off and restarting it, the steering returned to normal. The intermittent nature of this problem is concerning because restarting the vehicle temporarily restores normal steering, but the failure has now occurred more than once without warning. One of the incidents occurred while traveling on the highway, creating a significant risk of loss of vehicle control and a collision. I am concerned that this may involve the vehicle’s electric power-steering system or related electrical components. I am reporting this to NHTSA because a sudden loss of steering assistance while a vehicle is moving presents a serious safety risk, particularly while turning or traveling at highway speeds. I am requesting that NHTSA document this complaint and evaluate whether similar steering failures have been reported by other owners of 2021 Subaru Outback vehicles.

NHTSA ID

11757279

Incident

Aug 16, 2026

The contact owned 2021 Subaru Outback. The contact stated that while driving at 5 MPH turning a right hand corner into a shopping center, the vehicle began to accelerate without the contacts consent. and the contact proceeded to frantically apply the brakes. The vehicle came to a stop upon impact with a brick wall impacting the front drivers side of the vehicle. All of the airbags were deployed. The vehicle was going 43 mph at the time of the crash. The was towed to a junk yard. No warning lights or strange sounds were emitted prior to the crash. A police report was filed. The contact was injured while seated in the drivers seat. No one outside of the vehicle was injured. The contact sustained whip lash and bruising from the seat belt. Medical treatment was needed for the injuries. The local dealer was contacted, and the black box was inspected. The manufacturer was notified of the failure. The failure mileage was 70,000.

NHTSA ID

11755558

Incident

Dec 26, 2025

Mileage

70,000 mi

This bulletin announces a change to the troubleshooting tree when diagnosing DTC P2404 EVAP SYSTEM LEAK DETECTION PUMP SENSE CIRCUIT RANGE/PERFORMANCE.

This bulletin the announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection. This is an revised version of the original bulletin.

This is an update announcement regarding the TechShare & NorthStar Integration - CVT Diag.

This Service Information Bulletin announces Service Manual updates for the diagnosis of hands-free calling and voice recognition concerns.

This announcement provides information on the connected services platform for Subaru EVs.

This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. This is an revised version of the original bulletin.