RoadVitals

1997 Volkswagen Passat Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
70
Latest May 7, 2012
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
14
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 1997 Volkswagen Passat, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Visibility1920.9%
  • Electrical1819.8%
  • Engine1314.3%
  • Body & structure77.7%
  • Transmission44.4%
  • Brakes44.4%
  • Airbags33.3%
  • Tires & wheels33.3%
  • Exterior lighting33.3%
  • Fuel system22.2%
  • Seat belts11.1%
  • Heating & air conditioning11.1%
  • Steering11.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

19
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPERS OR HEADLIGHTS, THEY FAILED TO TURN ON. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURES. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.

NHTSA ID 10240603 · filed Sep 2, 2008

TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE CONTACT HEARD AN UNFAMILIAR NOISE AND THE AIR CONDITIONING BEGAN TO BLOW HOT AIR. HE EXITED THE VEHICLE AND DISCOVERED WATER LEAKING FROM THE UNDERCARRIAGE. HE BELIEVES THAT THE HEATER CORE MAY HAVE FAILED. THE CURRENT AND FAILURE MILEAGES WERE 157,000.

NHTSA ID 10230298 · filed Jun 9, 2008
All 19 reports naming visibility

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

18
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT TDI. THE CONTACT STATED THAT A FIRE ERUPTED SPONTANEOUSLY INSIDE THE DASHBOARD WHICH CAUSED ALL OF THE WIRES TO MELT AND THE WINDSHIELD TO FRACTURE. THE FIRE DEPARTMENT WAS CONTACTED WHO DETERMINED THAT THE FIRE STARTED IN THE AREA WHERE THE IGNITION WAS LOCATED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 200,000. UPDATED 6/12/12 *CN THE CONSUMER STATED THE FIRE OCCURRED IN THE AREA OF THE IGNITION AND LOCKING COMPONENTS WERE SERVICE, REPLACED AND REMOVED 15 DAYS BEFORE THE FIRE. THE FIRE DEPT DETERMINED THE FIRE STARTED IN THE IGNITION.

NHTSA ID 10457713 · filed May 7, 2012

TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPERS OR HEADLIGHTS, THEY FAILED TO TURN ON. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURES. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.

NHTSA ID 10240603 · filed Sep 2, 2008
All 18 reports naming electrical

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

13
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. THE CONTACT HAS TAKEN HIS VEHICLE TO THE GARAGE AND THE DEALER EIGHT TIMES. THE ENGINE HEAD WAS REPLACED AT 42,000 MILES AND THE TURBO CHARGE IS CURRENTLY FAILING. THE CONTACT STATED THAT THE REPAIRS COST MORE THAN THE ACTUAL PRICE OF THE VEHICLE. THE DEALER STATED THAT THE COMPUTER NEEDED TO BE REPLACED IN ORDER TO CORRECT THE TURBO CHARGE. THE REPLACEMENT WOULD COST $1,000. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE CURRENT MILEAGE WAS 46,000 AND FAILURE MILEAGE WAS 38,000. UPDATED 03/18/08. *LJ UPDATED 03/18/08 *TR

NHTSA ID 10219330 · filed Feb 27, 2008

I PURCHASED A 1997 VOLKSWAGEN PASSAT VR6 AT CHECKERED FLAG BMW IN JUNE 2004, AND SINCE HAVE DISCOVERED THAT THE ELECTRICAL SYSTEM IS HORRIBLE. FIRST, THE AIR CONDITIONER( A/C) QUIT WORKING, THEN THE AIRBAG LIGHT CAME ON, AND THE AC STARTED WORKING FOR A DAY, THEN BLEW A CHEMICAL CLOUD INTO THE VEHICLE, WHILE I WAS ON THE HIGHWAY. MY EYES WERE BURNING (AS WELL AS MY FACE) FOR THE REST OF THE DAY. FINALLY, I HAVE ALREADY HAD TO REPLACE THE BATTERY, AND THERE'S A SLOW COOLANT LEAK. MAY I SUGGEST THAT WE REMOVE ALL VW'S FROM AMERICA'S STREETS? THEY ARE A TOTAL MENACE TO ANYONE WHO OWNS THEM! I WENT TO CHECKERED FLAG VW, TO HAVE IT SERVICED, AND THEY WANTED TO CHARGE 89 DOLLARS A PROBLEM, JUST TO LOOK, THEN THEY SAID I COULD TRADE IT FOR A NEW ONE. WHY WOULD I WANT A NEW ONE? I DON'T NEED TO TRADE AN OLD PROBLEM FOR A NEW, MORE EXPENSIVE ONE, I JUST WANT A RELIABLE WORK VEHICLE, AND I WISH I HAD STUCK TO MY GUNS AND BOUGHT ANOTHER PRELUDE. THIS THING WILL SEE THE CRUSHER WHEN I'M DONE PAYING IT OFF! FOUR PROBLEMS IN NOT SO MANY MONTHS. ONLY ANOTHER VW OWNER WOULD KNOW THAT KIND OF FRUSTRATION!*AK

NHTSA ID 10093585 · filed Oct 4, 2004
All 13 reports naming engine

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

12
reports

From owner reports, verbatim

WHILE EN-ROUTE BETWEEN DEXTER, MICHIGAN AND GRAND RAPIDS, MICHIGAN, CABIN BEGAN TO SMELL OF SMOKE. SHORTLY THEREAFTER, THE CIGARETTE LIGHTER CAUGHT FIRE. FIRE WAS EXTINGUISHED WITH A HALON EXTINGUISHER PROMPTLY. EXAMINATION OF THE COMPONENTS POST-FIRE REVEALED A DEFECTIVE CENTER CONDUCTOR. CIRCUIT WAS FUSED AT 10 AMPS WHICH WAS FOUND TO BE BLOWN, POST FIRE. NO INJURIES, NO DAMAGE TO PERSONAL GOODS, DAMAGE WAS CONFINED TO CIGARETTE LIGHTER ASSEMBLY, WHICH IS POORLY DESIGNED. *NM

NHTSA ID 10146075 · filed Dec 26, 2005

1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM

NHTSA ID 10134532 · filed Oct 24, 2005
All 12 reports naming interior & seats

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

7
reports

From owner reports, verbatim

1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM

NHTSA ID 10134532 · filed Oct 24, 2005

ON TOP OF ALL THE CHRONIC DESIGN AND OTHER FAILURES THAT HAVE BEEN ENDURED, ADD THE FOLLOWING : DRIVERS OUTSIDE REAR VIEW MIRROR - LENS FALLS OFF ON OWN ACCORD. ALSO, ALTHOUGH NOT IMMEDIATELY SAFETY RELATED - PASSENGER SIDE VISOR PLASTIC HOLES BROKE OUT SO SCREWS WILL NOT HOLD VISOR IN PLACE. *LA

NHTSA ID 10065656 · filed Apr 6, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

4
reports

From owner reports, verbatim

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

NHTSA ID 748771 · filed Jul 19, 2001

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

NHTSA ID 746330 · filed Jun 3, 2001

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

4
reports

From owner reports, verbatim

SECOND TIME THIS HAS HAPPENED. LAST REPORT TO NHTSA WAS 6/17/01 JB. NO SAFETY DEFECT LISTED. *AK

NHTSA ID 759759 · filed Mar 25, 2002

STARTED WITH AIRBAG LIGHT TURNING ON. A WEEK OR SO LATER THE PARKING BRAKE AND ABS LIGHTS TURNED ON BUT ONLY FOR THE FIRST FEW MILES OF DRIVING. WHILE THESE WERE ON, THE AC FAN, WIPERS, AND HEADLIGHTS DO NOT OPERATE. THESE LIGHTS NOW STAY ON MOST OF THE TIME.

NHTSA ID 750374 · filed Aug 13, 2001

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

3
reports

From owner reports, verbatim

I PURCHASED A 1997 VOLKSWAGEN PASSAT VR6 AT CHECKERED FLAG BMW IN JUNE 2004, AND SINCE HAVE DISCOVERED THAT THE ELECTRICAL SYSTEM IS HORRIBLE. FIRST, THE AIR CONDITIONER( A/C) QUIT WORKING, THEN THE AIRBAG LIGHT CAME ON, AND THE AC STARTED WORKING FOR A DAY, THEN BLEW A CHEMICAL CLOUD INTO THE VEHICLE, WHILE I WAS ON THE HIGHWAY. MY EYES WERE BURNING (AS WELL AS MY FACE) FOR THE REST OF THE DAY. FINALLY, I HAVE ALREADY HAD TO REPLACE THE BATTERY, AND THERE'S A SLOW COOLANT LEAK. MAY I SUGGEST THAT WE REMOVE ALL VW'S FROM AMERICA'S STREETS? THEY ARE A TOTAL MENACE TO ANYONE WHO OWNS THEM! I WENT TO CHECKERED FLAG VW, TO HAVE IT SERVICED, AND THEY WANTED TO CHARGE 89 DOLLARS A PROBLEM, JUST TO LOOK, THEN THEY SAID I COULD TRADE IT FOR A NEW ONE. WHY WOULD I WANT A NEW ONE? I DON'T NEED TO TRADE AN OLD PROBLEM FOR A NEW, MORE EXPENSIVE ONE, I JUST WANT A RELIABLE WORK VEHICLE, AND I WISH I HAD STUCK TO MY GUNS AND BOUGHT ANOTHER PRELUDE. THIS THING WILL SEE THE CRUSHER WHEN I'M DONE PAYING IT OFF! FOUR PROBLEMS IN NOT SO MANY MONTHS. ONLY ANOTHER VW OWNER WOULD KNOW THAT KIND OF FRUSTRATION!*AK

NHTSA ID 10093585 · filed Oct 4, 2004

STARTED WITH AIRBAG LIGHT TURNING ON. A WEEK OR SO LATER THE PARKING BRAKE AND ABS LIGHTS TURNED ON BUT ONLY FOR THE FIRST FEW MILES OF DRIVING. WHILE THESE WERE ON, THE AC FAN, WIPERS, AND HEADLIGHTS DO NOT OPERATE. THESE LIGHTS NOW STAY ON MOST OF THE TIME.

NHTSA ID 750374 · filed Aug 13, 2001

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

3
reports

From owner reports, verbatim

DT: GOODYEAR TIRES EAGLE GPS , SIZE 195/60/R14 EXPERIENCED A LARGE CRACK IN THE SIDEWALL COMPLETELY AROUND LEFT FRONT TIRE RIM. THE CONSUMER TOOK THE VEHICLE TO A GOODYEAR DEALER, AND THEY URGED THE CONSUMER TO TAKE TIRE TO SEARS BECAUSE THESE TIRES CAME ON A USED VEHICLE, THESE WERE NOT PART OF THE ORIGINAL EQUIPMENT. THE CONSUMER WENT TO SEARS, WHO REPLACED THE LEFT FRONT TIRE FREE OF CHARGE BECAUSE THERE WERE ONLY 1,000 MILES AND HARDLY ANY WEAR ON THEM. THE OTHER TIRES WERE ALSO CRACKED. THE SERVICE MAN AT SEARS ASKED THE CONSUMER TO RETURN THE NEXT DAY AND HE WOULD REPLACE THE OTHER TIRES. BUT WHEN CONSUMER RETURNED THE NEXT DAY A DIFFERENT PERSON WAS WORKING AND SAID THESE WERE NOT SEAR'S TIRES BUT SAMATAEA'S CLUB TIRES. THE CONSUMER WAS REFERRED TO SAMATAEA'S CLUB TO REPLACE ALL TIRES AND RETURN THE PREVIOUSLY REPLACED TIRE TO SEARS. SAMATAEA'S CLUB WOULD NOT HONOR THE TIRE WARRANTY BECAUSE THE CONSUMER WAS NOT A MEMBER, AND THAT WAS PART OF THEIR POLICY. THE CONSUMER CONTACTED GOODYEAR, AND THEY SAID IT WAS UP TO SAMATAEA'S CLUB AS TO HOW THOSE TIRES SHOULD BE REPLACED. THE TIRES HAVE HARDLY ANY WEAR BUT CONTINUE TO CRACK. CURRENTLY ON THE SIDEWALL THE STEEL AND TREAD IS SHOWS THROUGH . NO ONE WILL REPLACE THESE TIRES AT THIS TIME. THE CONSUMER DOES PLAN TO REPLACE THESE TIRES, BUT FEELS HE SHOULD NOT BE RESPONSIBLE FOR THE REPAIR COST. *AK

NHTSA ID 10135889 · filed Sep 8, 2005

AT THE TIME OF PURCHASE THE CONSUMERS WERE CONCERNED WITH THE FACT THAT THE TIRES LOOKED DRY ROT AND THERE WAS EVIDENCE OF CRACKING RUBBER, ONE MONTH LATER ALL FOUR TIRES FAILED DURING HIGHWAY DRIVING, THERE WERE NO INJURIES, THE CAR WAS TOTALLED AND THERE WAS DAMAGE TO THE GUARD RAIL THAT WAS HIT WHEN THE CAR LOST CONTROL AS A RESULT OF THE FLAT TIRES, NEITHER PASSENGER OR DRIVER AIR BAGS DEPLOYED WHEN THE VEHICLW HIT THE GUARD RAIL (GOODYEAR EAGLE GA 215 50R15). NLM

NHTSA ID 785540 · filed Jul 17, 2001

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

3
reports

From owner reports, verbatim

CONSUMER COMPLAINED ABOUT IGNITION SWITCH AND HEADLIGHTS PROBLEMS. WHILE DRIVING ON A WINDING ROAD THE HEADLIGHTS JUST TURNED OFF, AND CONSUMER WOULD HAVE TO WIGGLE THE IGNITION TO GET THE LIGHTS TO TURN BACK ON. CURRENTLY, MANUFACTURER WAS RECALLING VEHICLES WITH THIS DEFECT. HOWEVER, BECAUSE THIS VEHICLE HAD AN EXCESS OF 125,000 MILES IT WAS 25,000 MILES PAST THE CUT OFF POINT. *AK ALSO, HEADLIGHTS WILL SOMETIMES GO OUT WHILE DRIVING. DEALER REPLACED IGNITION SWITCH. CONSUMER FELT THAT THIS PROBLEM SHOULD BE A DEFINITIVE RECALL WITHOUT MILEAGE LIMITATIONS. *AK

NHTSA ID 10103729 · filed Dec 14, 2004

WHILE DRIVING AT ANY SPEED AT NIGHT IN INCLEMENT CONDITIONS HEADLIGHTS AND WINDSHIELD WIPERS WORKED INTERMITTENTLY. CONSUMER STATED, IF HE MOVED THE KEY BACK AND FORTH IN THE IGNITION SWITCH THE HEADLIGHTS WOULD COME BACK ON. *AK

NHTSA ID 10103703 · filed Dec 14, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

2
reports

From owner reports, verbatim

STALLING WITHOUT REASON. DEALER CANNOT FIND THE PROBLEM

NHTSA ID 10069159 · filed Jan 15, 2004

DIESEL FUMES IN PASSENGER COMPARTMENT.

NHTSA ID 520819 · filed Jul 15, 1997

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

SEAT BELTS NEVER RAVAL ALL THE WAY (MINOR ISSUE), AIR CONDITIONER GETS COLD ONLY FOR ABOUT A MINUTE (ONCE AGAIN MINOR), AND NOW IT MISFIRES ON CYLINDERS 5 AND 6. I HAVE REPLACED BOTH O2 SENSORS, THE COIL PACK (3 TIMES), IGNITION WIRES (TWICE), SPARK PLUGS (TWICE IN 4,000 MILES), AND THE ECU. STILL MISFIRES AFTER 3 SHOPS AND THE DEALER HAVING IT TWICE FOR ABOUT 2 WEEKS STRAIGHT (KEN GARFF OREM VW/AUDI DEALERSHIP). THEY TOLD ME "THERE IS NOTHING WE CAN DO", VW AMERICA SAID "THERE IS NOTHING WE CAN DO, THOSE DEALERSHIPS ARE INDEPENDENT FROM US". THE DEALER THE FIRST TIME I BROUGHT IT IN, BROKE SOME ENGINE COVERINGS, THAT I HAD TO COMPLAIN ABOUT TO HAVE THEM DECIDE TO REPLACE. THE NEXT ROUND I GOT THE CAR BACK AND THE HOOD WAS POPED A LITTLE BIT BUT CLOSED (I LIVE 2 MILES FROM THE DEALER). SO I DECIDED TO TAKE A LOOK AND NOT TO MY SUPRISE, THEY LEFT A FEW ENGINE COMPONENTS UNBOLTED AND SITTING IN THE ENGINE COMPARTMENT. THEY ALSO LEFT THEIR TOOLS AND THE BOLTS IN SMALL CASIM PARTS OF THE SHEET METAL. THE WIRE HARNESS WAS LOOKED AT AND THEY CONVIENIENTLY LEFT THE WIRES CUT BUT NOT ALL THE WAY THROUGH. VW AMERICA ALL THROUGH THIS SAID ONLY THAT I CAN COMPLAIN AND THAT THEY WILL "NOTE THIS IN MY RECORD, BUT THATS ALL WE CAN DO." THEY HAVEN'T EVEN OFFERED TO HELP ME FIND A NEW DEALER OR TELL ME A TYPICAL WAY TO FIX A MISFIRE.

NHTSA ID 10070187 · filed Jan 15, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Heating & air conditioning

Reports naming the heating, ventilation and air-conditioning system.

1
report

From owner reports, verbatim

NUMEROUS OCASSIONS MY PASSAT WILL "SHUT DOWN" WHILE DRIVING. LOSE ALL POWER, A/C, HEADLIGHTS, WINDSHIELD WIPERS, AND NUMEROUS OTHER POWER RELATED ITEMS. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE AND LUCKILY I WAS ABLE TO PULL OVER BEFORE BEING HIT, OR HITTING SOMEONE.*AK

NHTSA ID 10072811 · filed May 18, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1
report

From owner reports, verbatim

WHILE DRIVING ABOUT 10 MPH AND WHEN TRYING TO TURN STEERING WHEEL, IT LOCKED UP. RACK AND PINION AND SOME OTHER PARTS WERE REPLACED BEFORE, BUT PROBLEM STILL EXISTS. *AK

NHTSA ID 823442 · filed Jun 3, 1998

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .