2009 Volkswagen Passat Fuel system Problems

On [XXX], a MIDAS shop found an alleged crack in the front part of the gas tank on the upper part of the tank by the floor board. The manager also stated that it could be a plastic seal from the fuel pump on the top part of the tank. The tank is located next to the exhaust system. My 2009 VW CC 4-Motion only has 122,xxx miles on it. I could see a wet spot and presumed I smelled gas but was not sure. He gave me a printout of what the cost would be to repair the system. I told him I would be filing a report with NHTSA. I then called Lunde's VW, W. Bell Rd., Peoria, AZ. I talked to a Tyler Rodriquez and he said there were no recalls and VW could not warrant the problem. I told him I would be filing a report with NHTSA and he did not respond to me. Both places were quite fast to elicit repairs from their business. Only MIDAS pointed out the exhaust pipes being near the gas tank. Approximately six years ago I had been to another VW dealership in Phoenix about my gas gauge needle not working properly and I was sold a gas cap to fix the problem. The problem has been a recurring one and my gas mileage fluctuates. This situation reminds me of the mid-1970s problem with the Ford Pinto gas tanks, which I believe was never resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11630553

Incident

Dec 12, 2024

I put fuel in the car and about to start the car and it won’t start. Lights flickering.

NHTSA ID

11433936

Incident

Sep 22, 2021

ENGINE STALLED WHILE DRIVING. I BELIEVE MY VEHICLE SHOULD BE INCLUDED IN NHTSA RECALL NO. : 17V-509 MANUFACTURER RECALL NO. : 20AE

NHTSA ID

11342104

Incident

Jun 6, 2020

Mileage

95,000 mi

FUEL PUMP HAS GONE OUT. VOLKSWAGEN INDICATES MY PARTICULAR CAR DOESN'T QUALIFY UNDER THE RECALL FOR THE RECALL REPORT 17V-509. THIS IS AN OBVIOUS ISSUE WITH THE 2009 PASSAT.

NHTSA ID

11331767

Incident

Jun 15, 2020

Mileage

101,000 mi

THE CAR HAS STALLED MULTIPLE TIMES WHILE DRIVING. LIGHTS POP ON AND THE FUEL PUMP IS THE ERROR CODE, ALONG WITH MISFIRES. I HAVE HAD AT LEAST A DOZEN OR MORE CLOSE CALLS WITH THE STALL OUT AND FAILURE TO START UP, AND AT LEAST 2-3 TIMES I HAVE ALMOST BEEN SERIOUSLY INJURED OR KILLED DUE TO THE STALL OUT. IT STALLS WHEN ITS IN MOTION OR EVEN WHEN IT IS PARKED AND IS STARTING UP.

NHTSA ID

11302680

Incident

Jan 28, 2020

Mileage

118,500 mi

THE VEHICLE HAS ISSUES WITH THE FUEL PUMP , INTAKE & CYLINDERS . I WAS ABLE TO CHANGE THE FUEL PUMP BUT NOTICED ONLINE THE VEHICLE HAS BEEN RECALLED FOR THESE SAME ISSUES . WHEN TURNING THE CAR ON AND DRIVING IT TURNS OFF AND HARDENING THE STEERING WHEEL

NHTSA ID

11297252

Incident

Oct 11, 2019

FUEL PUMP CRACKED, AND PLACEMENT OF PUMP CAUSED GASOLINE TO POOL UNDERNEATH BACK SEAT INSIDE THE CAR, RIGHT UNDER WHERE MY 4 YEAR OLDS CAR SEAT IS. TECH STARTED WE ARE EXTREMELY LUCKY THAT IT DIDNT CATCH ON FIRE, BECAUSE IT WAS BASICALLY A BOMB DIRECTLY UNDERNEATH HIM THAT COULD HAVE GONE OFF ANYTIME THE CAR WAS TURNED ON OR RUNNING. ONLY FOUND OUT ABOUT IT WHEN I TOOK IT TO GET THE FUEL PUMP MODULE REPLACED, AND ONLY FOUND OUT ABOUT THAT RECALL WHEN THE CAR STARTED STALLING OUT WHILE DRIVING. IT IS NOW AT VOLKSWAGEN OF MACON WAITING ON PARTS FOR A $1,000 REPAIR. WE ARE GOING TO GET RID OF THE CAR BECAUSE WE ARE NOT PUTTING MY SON BACK IN A CAR WHERE THAT IS EVEN POSSIBLE.

NHTSA ID

11268239

Incident

Oct 12, 2019

Mileage

120,000 mi

I AM WRITING TO YOUR ORGANIZATION BECAUSE OF THE INJUSTICE I EXPERIENCED WITH A RECALL AT VOLKSWAGEN. A COUPLE OF YEARS AGO I HAD SOME ISSUES WITH MY PASSAT AND TOOK IT TO THE DEALER. DEALERS DOING WHAT DEALER'S GAUGED ME FOR WHATEVER THEY COULD. THIS YEAR, HOWEVER, VOLKSWAGEN CAME OUT WITH RECALL FOR THE PART WHICH I REPLACED TWO YEARS AGO. THEY PAID ME PARTIALLY FOR MY OUR OF POCKET EXPENSES BUT MY ARGUMENT TO THEM WAS THAT I WOULD NOT HAVE BEEN AT THE DEALER TO BE TAKEN ADVANTAGE OF IF NOT FOR THE RECALL. I INITIALLY REQUESTED THAT THEY REFUND FULL LABOR AND ONE OF THE PARTS. BUT COME TO THINK OF IT BOTH PARTS ARE RELATED TO THE FUEL SYSTEM AND NOW I WOULD LIKE A COMPLETE REFUND.

NHTSA ID

11140998

Incident

Oct 17, 2018

Mileage

92,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE VEHICLE AND A FUEL LEAK UNDERNEATH THE VEHICLE. THE DEALER (SOUTHERN VOLKSWAGEN GREENBRIER, 1248 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-4689) INDICATED THAT THEY PREVIOUSLY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) WHEN THE FUEL PUMP CONTROL MODULE WAS REPLACED; HOWEVER, THERE WAS A FUEL LEAK AFTER THE RECALL REPAIR WAS PERFORMED. THE DEALER INDICATED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,272.

NHTSA ID

11129357

Incident

Sep 11, 2018

Mileage

102,272 mi

3 DIFFERENT OCCASIONS MY CAR WOULD LOOSE POWER AND SHUT DOWN ON THE HIGHWAY. I HAD IT TOWED AND ALL THREE TIMES THEY STATED IT WAS DIFFERENT THINGS AND THAT THEY HAD TO TAKE STEPS IN REPLACING GOOD PARTS TO FIND THE BAD ONES. JUST TO FIND OUT THAT IT WAS THE FUEL PUMP CONTROL MODULE THAT THEY THOUGHT IT WAS THE WHOLE TIME. NOW THERE IS A RECALL ON IT. WHICH I HAVE SUMMITTED THE PAPER WORK AND THEY CONVENIENTLY CANNOT FIND. THIS PAST WEEKEND MY CAR WOULDN'T TURN OVER AT ALL WHEN I TRIED TO START IT IN A PARKING LOT SO I HAD IT TOWED FOR THE 4TH TIME IN 2.5YEARS. THEY ARE CLAIMING THAT THE ENGINE MOTOR IS BAD AND IT WOULD COST $7500.00 TO REPLACE. THE TECHNICIAN CANNOT FIND ANY OIL LEAKS ND CLAIM THERE WAS ONLY ABOUT A HALF OF COURT OF OIL IN THE MOTOR. I HAD THE OIL CHANGED LESS THAN 2 MONTHS PRIOR AND BOTH VOLKSWAGEN AND MY MECHANIC SAID THAT THERE IS NO WAY IT COULD OF RUN FOR THAT LONG ON HALF A COURT OF OIL AND SHOULD HOLD 5.6 QUARTS. WHICH LEADS TO THE MOTOR EATING SO TO SPEAK THE OIL. ( A BAD ENGINE) ALTHOUGH I SPENT OVER $20'000.00 ON THIS VEHICLE AND HAVE HAD ALL THESE ISSUES VOLKSWAGEN IS TELLING ME THAT THEY WILL NOT HELP AT ALL WITH REPAIRING THE ENGINE. THAT I WILL HAVE TO EAT THE $9000.00 STILL OWED ON THE VEHICLE. WORDS CANNOT DESCRIBE HOW DISAPPOINTED I AM WITH THE CUSTOMER SERVICE BY VOLKSWAGEN.

NHTSA ID

11120698

Incident

Aug 10, 2018

Mileage

105,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, A VERY STRONG ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (NORTH PARK VOLKSWAGEN, 21315 INTERSTATE 10 WEST, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. ON SEVERAL OCCASIONS, THE BATTERY LOST ITS CHARGE. THE DEALER STATED THAT THE BATTERY FAILURE WAS RELATED TO THE FAILED FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, ANY OTHER DAMAGES CAUSED BY THE RECALLED PART WOULD NOT BE COVERED UNDER THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.

NHTSA ID

11111946

Incident

Jul 1, 2018

Mileage

110,000 mi

DRAINED MY BATTERY ALL TIME, TURNED OFF IN MIDDLE THE I DRIVING IT. FOR COUPLE MONTHS I BEEN EXPERIENCE THIS SITUATION. FIRST I WAS CAME BACK FOR WORK, I WAS IN MAYS LANDING AREA, I WAS WAITING FOR THE LIGHT CHANGE, WHEN MY CART TURNED OFF. AFTER SEVERAL MINUTES TURNED ON AGAIN, I DROVE FOR 10 MINUTES AND AGAIN TURNING OFF. I BOUGHT A NEW BATTERY, MY CAR WORKED PERFECTLY FOR 3 DAY, I WAS IN MY JOB READY TO CAME HOME WHEN MY CAR NEVER START AGAIN.

NHTSA ID

11109587

Incident

Jun 1, 2018

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH OR WHILE AT A STOP SIGN, THE VEHICLE VIBRATED AND STALLED. THE ENGINE INDICATOR ILLUMINATED AS WELL. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT. THE VEHICLE WAS TAKEN TO ROSEVILLE VOLKSWAGEN (830 AUTOMALL DR., ROSEVILLE, CA 95661, (916) 945-2997) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE STALLED WHILE DRIVING HOME FROM THE DEALER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED AS THE FUEL PUMP MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 109,307. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11103868

Incident

Jun 15, 2018

Mileage

109,307 mi

I RECEIVED A SAFETY RECALL FROM VW IN OCTOBER OF 2017. IT SAID THERE COULD BE AN INTERRUPTION TO THE FUEL PUMP MODULE. RESULT COULD BE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN DRAINED BATTERY AND/OR A NOT TART CONDITION OR CAUSE A LOTT OF MOTIVE POWER WHILE THE CARE IS IN MOTION. AFTER CONTACTING THEM NOW (JUNE 15, 2018) THEY HAVE NO FURTHER INFORMATION AT THIS TIME. IS THIS USUAL WITH A RECALL THAT SEEMS DANGEROUS?

NHTSA ID

11103748

Incident

Oct 20, 2017

MY PASSAT FUEL PUMP IS USING TO MUCH GAS, IVE HAD TO GET IT TOWED BECAUSE CHECK ENGINE LIGHT FLASHING AND GAS IN MY OIL AND REPLACED INJECTORS, ITS A 2009 WITH 80,000 MILES. YOU CAN ALSO FEEL THE MISFIRE OR A HESITANT OFF AND ON WHILE DRIVING. IVE PUT AROUND 5,000 MILE ON IT AND THE CHECK ENGINE LIGHT IS ON AGAIN BUT NOT FLASHING.

NHTSA ID

11102933

Incident

Jun 20, 2018

Mileage

82,685 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED SMITHTOWN VOLKSWAGEN AT 631-724-6600 (LOCATED AT 530 JERICHO TURNPIKE, ST. JAMES, NY 11780) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ID

11102541

Incident

Aug 16, 2017

THE COMPANY ISSUED A RECALL FOR THIS ISSUE WITH NO REMEDY. MY VEHICLE EXPERIENCED THIS ISSUE PRIOR TO THE RECALL AND WE PAID OUT OF POCKET FOR THE REPAIR THAT THEY RECOMMEND HOWEVER, THEY WILL NOT REIMBURSE US BECAUSE THEY HAVE NOT SPECIFIED A "REPAIR" ON THE RECALL ALTHOUGH THEY DO PROVIDE A REMEDY. THIS IS A TECHNICALITY ON THEIR (VW) END TO NOT REIMBURSE CUSTOMERS FOR REPAIRS THAT THEY ALREADY KNOW ARE NEEDED. PRIOR TO THE REPAIR WE EXPERIENCED SYMPTOMS BELOW. LOSS OF POWER WHILE DRIVING AND NO START. WE HAD NO OPTION BUT TO PAY FOR REPAIRS OUT OF POCKET. RECALL DESCRIBED AS: FUEL PUMP CONTROL MODULE VW ACTION CODE 20AE NHTSA RECALL NUMBER 17V509 START DATE 08-16-2017 DESCRIPTION ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE.

NHTSA ID

11101676

Incident

Apr 4, 2016

Mileage

63,136 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE RECALL REPAIR WAS EXCEEDING A REASONABLE AMOUNT OF TIME. THE DEALER (VOLKSWAGEN OF FREDERICKSBURG IN FREDERICKSBURG, VA) INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11092356

Incident

May 7, 2018

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND FAILED TO RESTART. IN ADDITION, THE ENGINE WARNING INDICATOR FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT MANAGED TO RESTART THE VEHICLE AND DROVE TO DARCARS VOLKSWAGEN (12511 PROSPERITY DR., SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT STALLED AGAIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM: GASOLINE); HOWEVER, THE CONTACT HAD NOT RECEIVED A RECALL NOTICE. THE SAME DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED, BUT THE RECALL WAS ON HOLD. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11089101

Incident

Jan 10, 2018

Mileage

111,000 mi

THERE IS AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS RESULTING IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, THIS HAPPENED TODAY ON HIGHWAY AND ALMOST I WAS GOING TO HAVE A FATAL ACCIDENT. US. VW AND THE DELAR ARE NOT TAKING ANY ACTION AT THAT REGARD, THEY STATED TODAY THAT I PAY TO THE REPAIR AND THEY WILL EMBERSE ME LATER. PLEAS NOTE THAT THERE IS A RECALL ON THE FUEL PUMP CONTROL MODULE TO SOLVE THAT ISSUE. SAFETY RISK

NHTSA ID

11082563

Incident

Apr 15, 2017

Mileage

50,000 mi

THIS VEHICLE HAD CATASTROPHIC ENGINE FAILURE DUE TO A FAULTY CAM CHAIN TENSIONER. THIS IS BEEN KNOWN BY VOLKSWAGEN AS A SERVICE BULLETIN WAS ISSUED IN 2011. I WAS DRIVING ON A CITY ST. AND HAD TO PUSH THE VEHICLE TO THE SIDE. THE FUEL PUMP AND SENDING UNITS HAVE ALSO FAILED IN THIS VEHICLE ALONG WITH THE TURBOCHARGER DIVERTER VALVE WHICH WAS A DEFECTIVE ITEM. ALL THESE ITEMS HAVE BEEN KNOWN BY VOLKSWAGEN FOR SOME TIME. THE COST OF REPAIR ON THE VEHICLE HAS BEEN OVER $5,000. I BELIEVE ALL THESE ISSUES SHOULD HAVE BEEN A RECALL ITEM. FAILURES ON SOME OF THEM HAVE BEEN HAPPENING AT 20,000 MILES. THEY COULD POSE A SAFETY HAZARD DEPENDING ON WHERE YOU WERE DRIVING. VOLKSWAGEN HAS DENIED ANY REIMBURSEMENT ON MOST OF THESE ITEMS. HAD CONSUMERS KNOWN OF THESE ISSUES THE COST WOULD HAVE BEEN SIGNIFICANTLY LESS IF THE DEFECTIVE PARTS HAVE BEEN REPLACED. I AM CURRENTLY JOINING AN ACTIVE CLASS ACTION SUIT AGAINST VOLKSWAGEN FOR THE TIMING CHAIN TENSIONER.

NHTSA ID

11082466

Incident

Mar 4, 2018

Mileage

107,000 mi

TAMARA RECALL. ECP LIGHT COMES ON. THE CAR WILL STALL OUT. IF I LET IT SIT 5-10 MINUTES IT WILL START UP AND I CAN DRIVE FOR A WHILE, BUT IT'S STALLING OUT MORE FREQUENTLY. I AM AFRAID TO GET ON THE FREEWAY.

NHTSA ID

11081248

Incident

Jun 1, 2017

Mileage

119,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO GARVEY VOLKSWAGEN (483 QUAKER RD, QUEENSBURY, NY 12804, (518) 793-3488). THE CONTACT CALLED THE MANUFACTURER TWICE AFTER THE CRASH AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE, AND FURTHER TESTING WAS NEEDED ON THE FUEL PUMP. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE A NEW FUEL PUMP WAS INSTALLED. ONE MONTH LATER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. THE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA ID

11080352

Incident

Sep 20, 2017

Mileage

62,000 mi

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. AFTER THE VEHICLE WAS RESTARTED, THE CONTACT BEGAN DRIVING AND THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS FUELED. THE VEHICLE WAS TAKEN TO AUTONATION VOLKSWAGEN LAS VEGAS (6375 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 605-5802), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 94,036. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11076317

Incident

Oct 10, 2017

Mileage

94,036 mi

I WAS HAVING ISSUES WITH MY VEHICLE SHUTTING OFF WHILE IN DRIVE MODE. MY VEHICLE SHUT OFF WHEN ENTERING A BUSY HIGHWAY. I TRIED TO RESTART WITH NO LUCK. I THEN HAD TO CALL HIGHWAY PATROL TO HELP ME MOVE MY VEHICLE TO A SAFE PLACE. ONCE IN A SAFE PLACE OFF THE BUSY HIGHWAY I CALLED A TOW TRUCK WHO TOWED MY VEHICLE TO A VOLKSWAGEN DEALER. THE DEALER REPAIR SERVICE SCANNED THE SYSTEM AND FOUND THE FUEL PUMP CONTROL MODULE BURNED UP FROM THE FUEL PUMP DRAWING TOO MANY AMPS. THE FUEL PUMP AND FUEL PUMP CONTROL MODULE HAD TO BE REPLACED. THE SERVICE REPAIR TOLD ME I HAD TO SPEND OUT OF POCKET TO REPLACE BECAUSE THE RECALL REPAIR FOR THE FUEL PUMP CONTROL MODULE WAS NOT YET AVAILABLE. I WAS TOLD TO CALL THE CUSTOMER CARE NUMBER ON THE RECALL NOTICE TO FIND OUT ABOUT RECEIVING A REFUND ON THE REPAIR SINCE IT WAS DUE TO THE RECALL. I CALLED AND WAS TOLD THERE WAS NOT YET A REPAIR AVAILABLE AND I WOULD HAVE TO WAIT. I HAVE ALREADY SPENT OUT OF POCKET FOR THIS RECALL REPAIR AND WOULD LIKE TO RECEIVE MY MONEY BACK. I RECEIVED THE RECALL NOTICE OCT. 2017; MY CAR SHUT OFF ON THE RAMP WHILE ENTERING THE HIGHWAY OCT. 21, 2017. IT IS NOW THE END OF FEB. 2018 WITH NO RESOLUTION TO THE RECALL ISSUE.

NHTSA ID

11074130

Incident

Oct 21, 2017

Mileage

107,069 mi