2011 Volkswagen Touareg

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

On my 2011 VW Touareg TDI there is an exhaust leak. Can be smelled within seconds of starting it. A turbo/EGR pipe cracks and the result is a serious exhaust leak under hood right next to where air is drawn into the cabin for HVAC. Parts are backordered with no ETA. Even though when driving there is exhaust getting into the car the dealer and VW corporate just says "sorry for the delay of the parts". This part failure seems to be a known issue- The VW dealer was told by corporate that installing a used part is not acceptable either. Currently been waiting 11 months on this part. The leak was noticed right after VW had to "fix" all the TDIs for the emissions scandal.

NHTSA ID

11439401

Incident

Jan 4, 2021

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORWOOD (1280 PROVIDENCE HWY, NORWOOD, MA 02062) WHERE IT WAS DIAGNOSED WITH THE CATALYTIC CONVERTER NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE FAILURE OCCURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,032.

NHTSA ID

11403910

Incident

Jan 29, 2021

Mileage

100,032 mi

THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.

NHTSA ID

11328777

Incident

Jan 30, 2020

Mileage

130,000 mi

WATER FOUND IN THE AIR INTAKE BOX DURING AIR FILTER CHANGE ON MY 2011 VW TOUAREG. BOTTOM 3.5 INCHES OF OLD FILTER WAS FOUND WET WHEN AIR BOX WAS OPENED. THIS IS A SERIOUS ISSUE AS LIQUID WATER THAT ENTERS THE ENGINE DURING OPERATION CAN CAUSE THE ENGINE TO STALL WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY ISSUE. WATER OR FILTER MATERIAL INGESTION INTO THE ENGINE CAN ALSO RESULT IN CATASTROPHIC ENGINE DAMAGE REQUIRING ENGINE REPLACEMENT. THIS APPEARS TO BE A KNOWN ISSUE BY VW WITH NO ACTION TAKEN TO DATE, DESPITE NUMEROUS COMPLAINTS FROM OWNERS REGARDING THIS ISSUE. I REQUEST THAT NHTSA INVESTIGATE THIS ISSUE AND COMPEL VW OF NORTH AMERICA TO PROVIDE A FIX AND CONDUCT A RECALL CAMPAIGN AS HAS BEEN DONE IN CHINA AND GERMANY.

NHTSA ID

11297133

Incident

Dec 24, 2019

Mileage

56,000 mi

THE VEHICLE RECENTLY COMPLETED A 70,000 MILE SERVICE AT THE LOCAL VW DEALER. TWO DAYS AFTER THE SERVICE, THE VEHICLE BEGAN TO EXHIBIT THE FAINT SMELL OF FUEL ON THE DRIVER'S REAR SIDE OF THE VEHICLE WHEN PARKED. WITH EACH PASSING DAY, THE SCENT OF FUEL CONTINUES TO INCREASE AND NOW ENTERS THE VEHICLE CABIN AT LOW IDLE SPEEDS (ESPECIALLY WHEN EXITING MAJOR ROADS OF TRAVEL).

NHTSA ID

11138850

Incident

Oct 6, 2018

Mileage

69,899 mi

MY DIESEL VW TOUAREG NEEDS THE NOX SENSOR REPLACED. WHY IS THIS NOT CONSIDERED PART OF THE WARRANTY FOR THE EMISSIONS SYSTEM ? SINDE THE EPA HAS DESIGNATED THE VW DIESELS MUST BE EITHER BUYBACK OR REPLACED/REPAIRED IT SEEMS APPARENT THAT THIS SENSOR IS JUST AS IMPORTANT TO THE FUNCTION OF THE EMISSIONS SYSTEM BUT IT IS NOT A COVERED PART. THIS PART IS VERY EXPENSIVE AND FUNCTIONS ALONG WITH THE AD-BLUE PUMP WHICH IS COVERED.

NHTSA ID

10960193

Incident

Mar 7, 2017

Mileage

820,000 mi

WHILE DRIVING AT APPROXIMATELY 60MPH ON A SMOOTH TWO LANE WIDE HIGHWAY THE FRONT SUNROOF PANEL (PANORAMIC) SHATTERED. THERE WERE NO OTHER VEHICLES ON THE ROAD, NO OVERPASSES AND NO TREES ABOVE. IT WAS AROUND 65-70 DEGREES FAHRENHEIT. IT WAS NOT HAILING OR RAINING AT THE TIME. NO OBJECTS WERE RECOVERED FROM INSIDE OF THE VEHICLE. THE GLASS APPEARED TO HAVE BROKEN UPWARDS INSTEAD OF INWARDS. FIANC AND TWO DOGS (TRUNK AREA) WERE INSIDE OF THE CRUCIBLE. GLASS CAUSED VERY MINOR CUTS. VEHICLE RECENTLY DETAILED AND ALSO CLEANED BY MYSELF. NO ROCK CHIPS PRESENT IN SUNROOF GLASS. NO VISIBLE CRACKS PRIOR TO INCIDENT.

NHTSA ID

10871581

Incident

May 28, 2016

Mileage

77,000 mi

THIS IS AN ONGOING PROBLEM SINCE WE TOOK POSSESSION OF THE VEHICLE.UNPREDICTABLE AND INCONSISTENT ACCELERATION STUMBLE': THIS OCCURS UNPREDICTABLY AND GENERALLY FROM A STANDING START. ONE DEPRESSES THE ACCELERATOR AND THE CAR DOES NOT ACCELERATE. IT DECELERATES -THEN IT RECOVERS OFTEN ABRUPTLY. THIS PUTS THE DRIVER AND PASSENGERS IN PERIL OF A CRASH FROM ONCOMING TRAFFIC. *TR

NHTSA ID

10622286

Incident

Feb 14, 2014

Mileage

30,000 mi

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) – No battery diagnosis - Inconclusive test result.

Oil Consumption Measurement and Electronic Oil Consumption Measurement

Lubricating engine components before reassembly.

Instruction, how to lubicate engine before initial start.

Inquiries

Volkswagen Engine Oil Standards