RoadVitals

2002 Volvo S60 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
186
Latest Jun 22, 2022
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
7
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Apr 22, 2002

What this page shows

Our database holds 186 NHTSA owner-reported complaints for the 2002 Volvo S60. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–25 of 186 · page 1 of 8

Driver assistance
Filed Jun 22, 2022

Message board throttle body position sensor controls the speed of the car is having issues having a problem accelerating

NHTSA ID
11470510
Incident
Jun 16, 2022
Airbags
Filed Jun 15, 2022

InJanuary 3, 2021, I received a recall for the front driver airbag but replacement parts were not available. OnApril 19, 2021I received a letter the parts were available were and for me to contact a Volvo dealer to replace the front driver's airbag.free of charge. I called Volvo Cars to let me know the dealers in Nashville. They recommended Volvo of Cool Springs. I finally got an appointment on November 16,, and had my car towed to this dealer. I picked it up on November 9, with a receipt the front driver airbag Module had been installed. Aftera few days I noticed my SRS was showing"airbag Service Urgent".I resetthe SRS but the message is still showing. I called Volvo Cars and they agreed to tow the car to Volvo of Coolsprings to check the airbag. I picked my car up the clerk tried to explain the problem was with a failed DIM control module/display. The charge would be over $2000. so the receipt showed "customer declined recommendations. My SRS was working fine until they supposedly replaced the airbag. My mechanic looked it over and the airbag is not connected. Volvo refused to pay another dealer to check the airbag. However, Volvo offered to tow my car to Volvo of Nashville on Murfreesboro road , not the orignal dealer. I refused unless they took care of the charges. I now have an a front driver airbag that is not connected. I would have to pay a dealer to find out if the airbag had been replaced. i have been driving without the recall airbag. I am filing this complaint in case of accident and to let you know the airbag recall has not been corrected. You can never talk to a mechanic at Volvo of Cool Springs. I called numerous times and left messages for the mechanic or manager to return my call.

NHTSA ID
11469425
Incident
Jan 3, 2021
Airbags
Filed Mar 28, 2022

2002 VOLVO S60. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-766. THE CONSUMER STATED THERE WERE NO VOLVO DEALERSHIPS WITHIN A REASONABLE DISTANCE TO PERFORM THE REPAIR. THE CONSUMER REQUESTED TO HAVE THE NECESSARY PARTS SENT TO A LOCAL AUTOMOTIVE SHOP.

NHTSA ID
11458708
Incident
Mar 28, 2022
Airbags
Filed Feb 2, 2022

The contact owns a 2002 Volvo S60. The contact received a recall notification for NHTSA Campaign Number: 21V766000 (Air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11449962
Incident
Jan 28, 2022
Airbags
Filed Feb 26, 2021

AIR BAG THROW SHARDS OF METAL BUT VOLVO SAY I SHOULDN'T DRIVE IT BUT WON'T GIVE LOANER CAR, THEY WON'T HELP US AT ALL WITH THE SITUATION

NHTSA ID
11398126
Incident
Jan 3, 2021
Airbags
Filed Nov 27, 2018
1 injury reported

BOTH FRONT AIRBAGS DEPLOYED ON ITS OWN IN THE GARAGE

NHTSA ID
11154293
Incident
Oct 11, 2018
Mileage
120,800 mi
Fuel system
Filed Oct 25, 2018

TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT SMELLED A FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.

NHTSA ID
11142720
Incident
Aug 1, 2017
Mileage
134,000 mi
Driver assistanceExterior lightingPowertrain (other)
Filed May 6, 2018

TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11092076
Incident
Mar 1, 2018
Mileage
157,000 mi
AirbagsElectricalInterior & seats
Filed Mar 16, 2018

SERVICE LIGHTS SCROLL IN SPORADIC MOTION FLIPPING THROUGH CONSTANT ALERTS, CHECK ENGINE LIGHT, AIR BAG LIGHT, CONSTANT ELECTRICAL PROBLEMS GOING ON, FUEL DOOR WONT OPEN, BOTH FRONT SEATS HAVE ELECTRICAL PROBLEMS, OBVIOUS BURN THRU ON PASSENGER SIDE INDICATES ITS BEEN OVERHEATED AND DANGEROUS. EVERYTIME I'VE TAKEN IT IN THE SHOP THEY SAY THERE ARE NO RECALLS - YET PLENTY OF COMPLAINTS OVER FIRES WITH SEATS. CAN'T USED HEATED SEATS AT ALL. ENGINE SEEMS TO REMAIN INCONSISTENT IN SPEED, DASHBOARD LIGHTS GO COMPLETELY OUT AND THE ELECTRICAL ISSUES AFFECT BACK BRAKE LIGHTS. THE ELECTRICAL ISSUES BOUNCE IN CYCLES TO WHERE NO ONE CAN DETECT THE PROBLEMS. CHECK ENGINE LINE CONTINUES TO HAVE TO BE RESET AND SERVICE LIGHTS CONTINUALLY SEND SCROLLED WARNING TO PULL OVER. ALREADY HAD VEHICLE TOWED AND CAN'T TRUST VEHICLE WILL START. ALWAYS A WIRING ISSUE INVOLVED. THE CAR IS IN THE SHOP NOW AGAIN. 3/16/18 (SAME ISSUES)

NHTSA ID
11079753
Incident
Mar 15, 2018
Mileage
140,000 mi
Fuel system
Filed Nov 6, 2017

FUEL LEAK FIRE HAZARD WON'T PASS INSPECTION. GAS SMELL. CAR LEAKING WHILE PARKED.

NHTSA ID
11043656
Incident
Nov 6, 2017
Mileage
99,000 mi
Powertrain (other)
Filed Aug 23, 2017
Crash reported1 injury reported

I WAS INVOLVED IN A CAR ACCIDENT IN BRONX, NY ON 8/16/2017 THAT CAUSED SEVERE DAMAGE TO MY 2002 VOLVO S60. THANKFULLY, I WAS THE ONLY ONE IN MY CAR. I HAD JUST LEFT MY LAST DESTINATION, MOVING SLOWLY AND DRIVING STRAIGHT FOR A SHORT BLOCK OR SO, WHEN MY 2002 VOLVO S60, WITH AN ODOMETER READING OF 45,000 MILES, BEGAN TO ACCELERATE OUT OF NOWHERE AND RACE - ALL ON ITS OWN. I TRIED BRAKING (FOOT AND HAND) BUT IT WAS TOO SUDDEN AND NEITHER COULD SLOW IT DOWN. THE CAR ACCELERATED OUT OF MY CONTROL, JUMPED THE SIDEWALK AND PLOWED THROUGH A FENCE BEFORE COMING TO A STOP. I'M STILL SHAKEN, THINKING OF WHAT COULD HAVE HAPPENED, BUT THANKFULLY THERE WAS NO ONE ELSE INVOLVED AND NO ONE WAS IN FRONT OF ME OR WALKING BY. WHILE THIS IS SHOCKING AND SURPRISING TO ME, I BELIEVE THIS IS A KNOWN SAFETY MALFUNCTION ON CERTAIN MODELS OF VOLVO CARS. I HAVE READ THAT OTHER DRIVER'S HAVE COMPLAINED TO THE COMPANY ABOUT A RACING/SLIPPING TRANSMISSION BEFORE, WHICH SUGGESTS THAT VOLVO HAS BEEN AWARE OF THIS.FOR SOME TIME. THERE ARE SO MANY SITUATIONS IN WHICH THIS TYPE OF MALFUNCTION CAN EASILY BE FATAL SO I AM TREATING IT AS AN IMPENDING DISASTER FOR OTHERS THAT NEEDS TO BE ACTED ON URGENTLY. I AM SEEKING YOUR ASSISTANCE TO INVESTIGATING THIS AS QUICKLY AS POSSIBLE SO THAT YOU MAY HAVE A CHANCE TO PRESERVE THE CAR FOR ADDED TESTING IF NECESSARY. I HAVE PROVIDED ALL THE PERTINENT INFORMATION THAT I POSSIBLY CAN.

NHTSA ID
11019053
Incident
Aug 16, 2017
Mileage
44,500 mi
Fuel system
Filed Aug 22, 2017

FUEL LEAKING FROM GAS TANK WHEN THE CAR IS RUNNING, PASSENGER SIDE ABOVE AND SLIGHTLY AFT OF THE FUEL FILTER.

NHTSA ID
11018806
Incident
Aug 18, 2017
Mileage
207,000 mi
Airbags
Filed Aug 4, 2017

I HAVE A VOLVO S60 2002- WITH VERY LOW MILES AT 114.000. IT HAS BEEN GARAGE KEPT A MAJORITY OF IT'S LIFE AND IS TRULY IN MINT CONDITION. I RECENTLY TOOK THE VEHICLE TO VOLVO FOR MAINTENANCE CHECK UP (UNDERSTANDABLY) AND ALSO BECAUSE AN AIR-BAG LIGHT CAME ON. IT READS SRS AIRBAG SERVICE URGENT. NOW I'M NOT A MECHANIC, BUT BASICALLY THE AIRBAG IS IN TACT BUT THE INSTRUMENT CLUSTER OR DIM HAS FAILED. SINCE IT WASN'T THE AIRBAG ITSELF I WASN'T SURE HOW THEY WERE RELATED AND THEY EXPLAINED THAT THE CLUSTER SIGNALS WERE NOT NECESSARILY REACHING THE AIRBAG. AS A MOTHER AND KNOWING VOLVO HAS A LOT OF AIRBAGS I WAS CURIOUS AS TO WHICH ONES WERE AFFECTED AND THEY SAID THEY CAN NOT GUARANTEE THAT ANY OF THEM WOULD DEPLOY IN A CRASH. NOW THIS IS A COSTLY PROBLEM $2300 AS WELL AS VERY COMMON AS I SEE IN THE FORUMS. LIKE I SAID, MY CAR IS IN QUITE GOOD CONDITION ASIDE FROM NORMAL MAINTENANCE FOR IT'S AGE, BUT I DO NOT BELIEVE THE DIM TO BE NORMAL MAINTENANCE. ADDITIONALLY, BECAUSE OF THE COST AND THE DIFFICULTY OF THIS TYPE OF ISSUE, OWNERS ARE BEING FORCED TO DIY IT THEMSELVES AND SEND THEIR DASHES TO SOME COMPANY IN CANADA. NOW IF IT ONLY AFFECTED MY RADIO OR INTERIOR LIGHTS, ETC. WHICH IT DOESN'T, I WOULD PROBABLY SEND IT OFF TO CANADA TOO. BUT WITH IT HAVING TO DO WITH THE MOST IMPORTANT PART OF THE CAR- THE AIRBAGS AND VOLVO BEING THE TOP RATED FOR SAFETY FEATURES, MY CONFIDENCE IS VERY LOW AND I THINK SOMEONE NEEDS TO STEP IN. THE THING IS, VOLVOS ARE SUPPOSED TO EASILY LAST UP TO 300,000. BUT WITH FAULTY COMPUTERS THAT HAVE TO DO WITH THE AIRBAG (EVEN THOUGH THE AIRBAG ITSELF IS FINE), OWNERS ARE BEING FORCED TO RID THEIR CARS, TRADE THEM IN, ETC. BECAUSE OF THIS ISSUE. WE NEED TO ENCOURAGE THE IMPORTANCE OF AIRBAGS TO CONSUMERS WHO ARE IGNORING HAVING THIS FIXED BECAUSE OF THE COST AND PREVENT INJURIES AHEAD OF TIME.

NHTSA ID
11012921
Incident
Aug 1, 2017
Mileage
114,000 mi
Fuel system
Filed Aug 1, 2017

FUEL ODOR NOTED ON PASSENGER SIDE OF CAR, TOWARD THE BACK OF VEHICLE NEAR TANK, CAR HAS 137,000 MILES ON IT, PURCHASED NEW, LIVE IN KANSAS AND GARAGE KEPT. NO LEAKS NOTED UNDER CAR, VEHICLE IS STILL STARTING.

NHTSA ID
11011890
Incident
Jul 31, 2017
Fuel system
Filed Jul 21, 2017

TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING, THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VALENTI VOLVO CARS OF WATERTOWN LOCATED AT 105 COMMERCIAL ST WATERTOWN, CT 06795), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000.

NHTSA ID
11006752
Incident
Jul 21, 2017
Mileage
171,000 mi
AirbagsEngineFuel system
Filed May 26, 2017

POSIBLE TASKATA RECALL AIR BAG LIGHT ON/ENGINE MISSING BAD/TRANMISSION SHIFT FAST AND HARD-SUN ROOF DON'T WORKS HAD TUNE-UP DONE CHANGE TURBO CHARGER REPLACED/REPLACED TROLLDER BODY-REPLACE THE RADIATOR BETWEEN AND A/C EVAPORATOR THAT CONNECT FROM TURBO AND TROLLER BODY ROUGH IDLEING WHILD STARTING AND DRIVING ON THE CITY STREETS. I WOULD ASK THE POWER TRAIN AND THE SPEED CONTROL TO INCLUDE THE ELECTRICAL SYSTEM BE REVIEWED FOR SERVICE AND ANY UNKNOWN OR OTHER.

NHTSA ID
10991869
Incident
Apr 20, 2017
Mileage
175,000 mi
Electrical
Filed Feb 2, 2017

THE DRIVER'S CONTROL DOOR MODULE (DDM) HAS FAILED (VERY COMMON ON THE S60). THIS MODULE CONTROLS THE WINDOWS, DOOR LOCKS, REAR-VIEW MIRRORS, AND CHILD-SAFETY LOCKS ON THE REAR DOORS. NOW, BOTH REAR DOORS ARE PERMANENTLY LOCKED, AND CAN ONLY BE OPENED WITH THE OUTSIDE DOOR HANDLES. I FEEL THIS IS A SAFETY ISSUE. A NEW REPLACEMENT UNIT FROM VOLVO WILL SOLVE THIS ISSUE, BUT VOLVO DEALERS CHARGE ABOUT $800. A USED DDM WILL NOT WORK, DUE TO THE SOFTWARE ADDRESSING SCHEME USED BY VOLVO.

NHTSA ID
10949099
Incident
Feb 15, 2015
Mileage
105,000 mi
Tires & wheels
Filed Oct 14, 2016

TIRES BEGAN "CHUNKING". THROWING VISIBLE PEICES OF RUBBER WHILE DRIVING.

NHTSA ID
10916173
Incident
Oct 10, 2016
Mileage
81,352 mi
Filed Oct 10, 2016

MICHELIN PILOT SPORT AS PLUS TIRES ARE CHUNKING ON SIDEWALLS AND TREAD COMING OFF IN LARGE PIECES. STARTED AS CRACKS THEN BEGAN FLYING OFF THE TIRES ON THE ROAD WHILE DRIVING. TIRES HAVE BEEN ROTATED AND INFLATION CHECKED REGULARLY. THE CAR HAS AN ALARM FOR TIRE INFLATION.

NHTSA ID
10915137
Incident
Sep 15, 2016
Mileage
57,000 mi
AirbagsBrakesDriver assistance+7 more
Filed Jun 19, 2016

"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10875083
Incident
Jun 16, 2016
Electrical
Filed Apr 4, 2016

TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE THE VEHICLE WAS IN PARK, THE CONTACT NOTICED THAT THE GAUGES, METERS, AND LIGHTS ON THE INSTRUMENT CLUSTER FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
10853251
Incident
Dec 15, 2015
ElectricalFuel system
Filed Mar 24, 2016

TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VEHICLE. THE CONTACT OBSERVED THAT THE FUEL PUMP MODULE WAS LEAKING. THE CONTACT ALSO OBSERVED THAT THE INSTRUMENT PANEL DID NOT DISPLAY THE VEHICLE MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA ID
10851361
Incident
Sep 24, 2015
Mileage
140,000 mi
Electrical
Filed Dec 30, 2015

VEHICLE GAUGES TEND TO ALL GO OFF AND ALL DIALS GO DOWN AS IF VEHICLE ISN'T ON. THIS IS A COMMON PROBLEM AMONG VOLVOS AND THIS HASN'T BEEN RECALLED. I WAS DRIVING AT LEAST 70 MPH ON THE HIGHWAY AND THIS HAPPENED TO ME. *JS

NHTSA ID
10817037
Incident
Dec 27, 2015
Mileage
200,000 mi
Fuel systemOther / unspecifiedSuspension
Filed Oct 1, 2015

I AM SMELLING GAS ALL THE TIME MY RADIO CHANGE CHANNEL ON IT,S OWN, AIR BAG LIGHT IS ON THE FRONT RIGHT & LEFT CONTROL ARM TIE ROD END SHAFT CV SHAFT ALL IS BAD ALL @ THE SAME TIME HOW COULD IT BE ????

NHTSA ID
10779051
Incident
Feb 18, 2015
Fuel system
Filed Jul 30, 2015

TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT STATED THAT A STRONG ODOR OF FUEL FUMES EMITTED IN AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. UPDATED 09/18/15*LJ

NHTSA ID
10745001
Incident
Jun 6, 2015
Mileage
107,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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