AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
2002 Volvo S60
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Overview
Our database contains 186 NHTSA owner-reported complaints for the 2002 Volvo S60, most frequently naming the fuel system, electrical and driver assistance categories. 9 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 186 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| Sep 2009 | 1 | 83 |
| Nov 2009 | 2 | 85 |
| Jun 2010 | 1 | 86 |
| Jul 2010 | 2 | 88 |
| Aug 2010 | 2 | 90 |
| Sep 2010 | 3 | 93 |
| Oct 2010 | 2 | 95 |
| Nov 2010 | 1 | 96 |
| Feb 2011 | 3 | 99 |
| Mar 2011 | 2 | 101 |
| Apr 2011 | 1 | 102 |
| May 2011 | 1 | 103 |
| Jul 2011 | 3 | 106 |
| Aug 2011 | 4 | 110 |
| Sep 2011 | 1 | 111 |
| Oct 2011 | 2 | 113 |
| Nov 2011 | 2 | 115 |
| Jan 2012 | 2 | 117 |
| Feb 2012 | 2 | 119 |
| Jul 2012 | 3 | 122 |
| Aug 2012 | 3 | 125 |
| Sep 2012 | 5 | 130 |
| Oct 2012 | 2 | 132 |
| Nov 2012 | 1 | 133 |
| Jan 2013 | 1 | 134 |
| Feb 2013 | 1 | 135 |
| May 2013 | 3 | 138 |
| Aug 2013 | 1 | 139 |
| Sep 2013 | 1 | 140 |
| Oct 2013 | 1 | 141 |
| Dec 2013 | 1 | 142 |
| Jun 2014 | 2 | 144 |
| Jul 2014 | 2 | 146 |
| Aug 2014 | 1 | 147 |
| Sep 2014 | 2 | 149 |
| Oct 2014 | 3 | 152 |
| Dec 2014 | 1 | 153 |
| Mar 2015 | 2 | 155 |
| Apr 2015 | 2 | 157 |
| May 2015 | 4 | 161 |
| Jul 2015 | 1 | 162 |
| Oct 2015 | 1 | 163 |
| Dec 2015 | 1 | 164 |
| Mar 2016 | 1 | 165 |
| Apr 2016 | 1 | 166 |
| Jun 2016 | 1 | 167 |
| Oct 2016 | 2 | 169 |
| Feb 2017 | 1 | 170 |
| May 2017 | 1 | 171 |
| Jul 2017 | 1 | 172 |
| Aug 2017 | 4 | 176 |
| Nov 2017 | 1 | 177 |
| Mar 2018 | 1 | 178 |
| May 2018 | 1 | 179 |
| Oct 2018 | 1 | 180 |
| Nov 2018 | 1 | 181 |
| Feb 2021 | 1 | 182 |
| Feb 2022 | 1 | 183 |
| Mar 2022 | 1 | 184 |
| Jun 2022 | 2 | 186 |
What owners report
Complaints grouped by the component NHTSA recorded
- Fuel system6929.9%
- Electrical3615.6%
- Driver assistance2310.0%
- Tires & wheels198.2%
- Engine177.4%
- Airbags125.2%
- Powertrain (other)83.5%
- Transmission73.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
9 campaigns cover this model year
Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.
Check a VIN on NHTSA.govAIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
THROTTLE CONTROL MALFUNCTION
ON NOVEMBER 14, 2006 VOLVO SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA CONCERNING ETM FAILURES IN MODEL YEAR (MY) 1999 THROUGH 2001 VOLVO MODELS (NOT INCLUDING THE S40 AND V40), MY 2002 S60 AND V70 WITH NATURALLY ASPIRATED ENGINES AND MY 2002 V70S.ACCORDING TO VOLVO, ?A COMBINATION OF THROTTLE POSITIONING SENSOR IRREGULARITIES, A DIRTY THROTTLE HOUSING AND/OR INEFFICIENT SOFTWARE CALIBRATION MAY CAUSE A WARNING LAMP TO LIGHT AND THE SUBSEQUENT ONSET OF LIMP HOME MODES.VOLVO FURTHER STATED THAT,THIS RESULTED IN A HIGH NUMBER OF THESE VEHICLES GOING INTO LIMP HOME MODE WITHOUT NEED.?VOLVO INDICATED THAT THIS WAS THE MOST SEVERE CONSEQUENCE OF AN ETM FAULT IN THE SUBJECT VEHICLES.THE RECALL REMEDY IS A SOFTWARE UPGRADE INTRODUCED BY VOLVO ON MARCH 16, 2006 IN A CUSTOMER SATISFACTION PROGRAM.AT THE TIME OF THE NOTIFICATION 161,202 VEHICLES OF THE POPULATION OF 331,301 HAD ALREADY HAD THE SOFTWARE UPLOADED AND WERE THEREFORE NOT INCLUDED IN THE POPULATION COUNT OF THE RECALL. ODI?S ANALYSIS OF COMPLAINTS TO ODI AND VOLVO, VOLVO FIELD REPORTS AND WARRANTY DATA FOUND THAT ETM FAILURE COULD RESULT IN (1) ENGINE STALL; (2) MECHANICAL LIMP MODE; (3) LUNGING FORWARD DURING LOW-SPEED DRIVING MANEUVERS; AND (4) FALTERING DURING HIGH SPEED MERGES OR WHEN CROSSING TRAFFIC.ODI IDENTIFIED 12 CRASHES RELATED TO ETM FAILURE, WITH 6 CAUSED BY LUNGING INCIDENTS, 3 CAUSED BY STALLING INCIDENTS, 2 CAUSED BY MECHANICAL LIMP MODE AND 1 FROM THE FALTERING CONDITION.ODI'S ANALYSIS OF COMPLAINT DATA AND INFORMATION OBTAINED FROM CONSUMER INTERVIEWS IDENTIFIED 1,289 INCIDENTS WITH SAFETY RELATED CONSEQUENCES (389.1 PER 100,000 VEHICLES), INCLUDING 479 INVOLVING ENGINE STALL (144.6 PER 100,000 VEHICLES) AND 729 INVOLVING MECHANICAL LIMP MODE (220.0 PER 100,000 VEHICLES).ODI'S ANALYSIS OF WARRANTY CLAIM NARRATIVE TEXT SHOWS AT LEAST 14,965 WARRANTY CLAIMS WITH CODES INDICATING AN ETM FAULT RESULTING IN VEHICLE OPERATION IN MECHANICAL LIMP MODE (4.5% OF THE SUBJECT VEHICLES). VOLVO?S RECALL ADDRESSES ODI?S SAFETY CONCERNS WITH ETM FAILURES.ODI WILL CONTINUE TO MONITOR THE SUBJECT VEHICLES TO DETERMINE IF ADDITIONAL ACTION IS REQUIRED.THIS ENGINEERING ANALYSIS IS CLOSED.
THROTTLE CONTROL MALFUNCTION
PE05-041 WAS OPENED ON JULY, 26, 2005, BASED ON 136 CONSUMER COMPLAINTS TO ODI ALLEGING THROTTLE CONTROL MALFUNCTIONS IN THE SUBJECT VEHICLES.ODI HAS NOW RECEIVED 591 COMPLAINTS OF ETM FAILURES WHICH ALLEGE SYMPTOMS WITH POTENTIAL SAFETY RELATED CONSEQUENCES.THESE INCLUDE ALLEGATIONS OF ENGINE STALL, VEHICLE SURGING FORWARD WITHOUT ACCELERATOR INPUT, VEHICLE HESITATION UPON ACCELERATION AND SUDDEN AND UNEXPECTED TRANSITION INTO REDUCED PERFORMANCE OPERATION (LIMP MODE).VOLVO SUBMITTED OVER 2,900 COMPLAINTS CONCERNING THE ETM IN THE SUBJECT VEHICLES DURING PE05-041.ODI'S PRELIMINARY ANALYSIS OF A SAMPLE THE VOLVO COMPLAINTS IDENTIFIED APPROXIMATELY 55 PERCENT WITH ONE OR MORE OF THE SYMPTOMS DESCRIBED ABOVE.ODI IS CONTINUING ITS ASSESSMENT OF THE INFORMATION CONTAINED IN THE VOLVO COMPLAINTS. IN NOVEMBER 2005, TO RESOLVE AN INVESTIGATION BY THE CALIFORNIA AIR RESOURCES BOARD, VOLVO ANNOUNCED THAT IT WOULD EXTEND THE WARRANTY COVERAGE TO 10 YEARS / 200,000 MILES FOR THE ETM IN APPROXIMATELY 356,000 MODEL YEAR 1999 THROUGH 2002 PASSENGER CARS SOLD IN THE UNITED STATES AND CANADA.UNDER VOLVO'S POLICY, VEHICLES THAT EXPERIENCE ETM FAILURES WILL RECEIVE A VARIETY OF REPAIRS INCLUDING ETM CLEANING, REPROGRAMMING THE ENGINE CONTROL MODULE AND/OR REPLACEMENT OF THE ETM. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA05-021) TO CONTINUE TO ASSESS THE SAFETY CONSEQUENCES OF ETM FAILURES IN THE SUBJECT VEHICLES.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Message board throttle body position sensor controls the speed of the car is having issues having a problem accelerating
- NHTSA ID
- 11470510
- Incident
- Jun 16, 2022
InJanuary 3, 2021, I received a recall for the front driver airbag but replacement parts were not available. OnApril 19, 2021I received a letter the parts were available were and for me to contact a Volvo dealer to replace the front driver's airbag.free of charge. I called Volvo Cars to let me know the dealers in Nashville. They recommended Volvo of Cool Springs. I finally got an appointment on November 16,, and had my car towed to this dealer. I picked it up on November 9, with a receipt the front driver airbag Module had been installed. Aftera few days I noticed my SRS was showing"airbag Service Urgent".I resetthe SRS but the message is still showing. I called Volvo Cars and they agreed to tow the car to Volvo of Coolsprings to check the airbag. I picked my car up the clerk tried to explain the problem was with a failed DIM control module/display. The charge would be over $2000. so the receipt showed "customer declined recommendations. My SRS was working fine until they supposedly replaced the airbag. My mechanic looked it over and the airbag is not connected. Volvo refused to pay another dealer to check the airbag. However, Volvo offered to tow my car to Volvo of Nashville on Murfreesboro road , not the orignal dealer. I refused unless they took care of the charges. I now have an a front driver airbag that is not connected. I would have to pay a dealer to find out if the airbag had been replaced. i have been driving without the recall airbag. I am filing this complaint in case of accident and to let you know the airbag recall has not been corrected. You can never talk to a mechanic at Volvo of Cool Springs. I called numerous times and left messages for the mechanic or manager to return my call.
- NHTSA ID
- 11469425
- Incident
- Jan 3, 2021
2002 VOLVO S60. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-766. THE CONSUMER STATED THERE WERE NO VOLVO DEALERSHIPS WITHIN A REASONABLE DISTANCE TO PERFORM THE REPAIR. THE CONSUMER REQUESTED TO HAVE THE NECESSARY PARTS SENT TO A LOCAL AUTOMOTIVE SHOP.
- NHTSA ID
- 11458708
- Incident
- Mar 28, 2022
The contact owns a 2002 Volvo S60. The contact received a recall notification for NHTSA Campaign Number: 21V766000 (Air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- NHTSA ID
- 11449962
- Incident
- Jan 28, 2022
AIR BAG THROW SHARDS OF METAL BUT VOLVO SAY I SHOULDN'T DRIVE IT BUT WON'T GIVE LOANER CAR, THEY WON'T HELP US AT ALL WITH THE SITUATION
- NHTSA ID
- 11398126
- Incident
- Jan 3, 2021
BOTH FRONT AIRBAGS DEPLOYED ON ITS OWN IN THE GARAGE
- NHTSA ID
- 11154293
- Incident
- Oct 11, 2018
- Mileage
- 120,800 mi
TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT SMELLED A FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
- NHTSA ID
- 11142720
- Incident
- Aug 1, 2017
- Mileage
- 134,000 mi
TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- NHTSA ID
- 11092076
- Incident
- Mar 1, 2018
- Mileage
- 157,000 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ENGINE
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required.
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under prior approval are listed in the "Service" section
This is a Technical Journal. Vehicle type and platform identification.
EXTERIOR LIGHTING
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the vehicle over a wired connection using a VOE (Volvo OBD to Ethernet) adapter and perform a NEW vehicle readout.
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key fob. As a result, there is a possibility that the customer’s key fob is not paired to the vehicle. The corrective action is to download SP Software. S10303 affects 151 vehicles in the U.S and 5 in Canada.
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key fob. As a result, there is a possibility that the customer’s key fob is not paired to the vehicle. The corrective action is to download SP Software. S10303 affects 151 vehicles in the U.S and 5 in Canada.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2025 | 0 | 2 | 0 | — |
| 2024 | 18 | 3 | 0 | 60.5 |
| 2023 | 3 | 6 | 0 | — |
| 2022 | 15 | 4 | 1 | 46.9 |
| 2021 | 7 | 3 | 1 | — |
| 2020 | 10 | 4 | 1 | 58.0 |
| 2019 | 24 | 4 | 1 | 57.6 |
| 2018 | 4 | 1 | 0 | — |
| 2017 | 15 | 5 | 0 | 60.5 |
| 2016 | 25 | 4 | 0 | 44.5 |
| 2015 | 57 | 2 | 0 | 51.0 |
| 2014 | 25 | 3 | 0 | 51.1 |
| 2013 | 86 | 4 | 0 | 52.0 |
| 2012 | 121 | 8 | 0 | 57.7 |
| 2011 | 5 | 6 | 0 | — |
| 2010 | 0 | 0 | 0 | — |
| 2009 | 7 | 3 | 0 | — |
| 2008 | 10 | 2 | 0 | 56.5 |
| 2007 | 21 | 2 | 0 | 47.9 |
| 2006 | 31 | 4 | 0 | 43.2 |
| 2005 | 44 | 4 | 0 | 41.1 |
| 2004 | 198 | 6 | 0 | 54.0 |
| 2003 | 120 | 7 | 0 | 46.8 |
| 2002Viewing | 186 | 9 | 2 | 55.3 |
| 2001 | 223 | 9 | 3 | 57.4 |
| 2000 | 1 | 0 | 2 | — |
| 1999 | 0 | 0 | 2 | — |
| 1993 | 0 | 0 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.