Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2018 Volvo XC60 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Water leaking from the windshield seal (possibly the moonroof) gets into electronics under the dash and causes the transmission to stop working properly and also causes the engine to just stop completely. It happened 4 years ago and Volvo replaced a module but it happened again a week ago.
My air conditioning system failed. The entire dashboard and front seats had to be removed. This included having to replace the A/C evaporator, evacuated A/C refrigerant system, removed center console, removed dshboard and all related components, removed and replaced evaporator, adapter for evaporator, o-rings at expansion valve, reinstalled wiring harness behind dash board and all related clips, Recharged A/C refrigerant system, Additionally, I continually received a power steering disable notification, and parking assist disable notification. This is so frustrating.
When I had to slow down or suddenly stop because there were other cars in front of me, I. stepped on the break, but it did not stop; maybe it slowed down a little, but the acceleration seemed to accelerate faster. I could hear the acceleration sound. I had to push the gear to stop. The car finally stopped. But I almost hit the front car. Similar occurrences happened when I came to a stop signal, which could have involved me in a serious accident, even fatal. I still drive the car because I have only one car. Most of the time, it works normally, but the problem occurs occasionally. I am scared, thinking it will happen again.
Vehicle completely had multiple warning lamps come on while I was driving and it was apparent the computer was failing. Car would not turn off when I moved to turn off the ignition knob. When restarted, car would not shift. Car had to be taken to dealership by tow truck. Dealership notes that water leaked through sunroof over time and accumulated under seats of car, entering into electrical systems. This is also noted by owners of other Volvo cars in public forums.
While driving, the engine will shut off while stopped and fail to restart when the gas pedal is engaged. The car will not turn on, the steering column and brake pedal lock rendering it completely unresponsive to any attempt to restart the vehicle. It has now happened over six times and Volvo has made two attempts to fix it, but it continuously occurs.
Rainwater leaked into front of vehicle and settled in undercarriage causing a short in the passenger side airbag and error message for gear selector. The warning light for the airbag lit up. The vehicle has been inspected by a dealership and the cause of the problem was a clog in the drainage system under the windshied. The clog was redirecting water down into the vehicle and destroyed the main wiring harness. My passenger's safety was at risk because the airbag malfunctioned during driving. Other components could have also shorted out. The ability of the rainwater to drain into the vehicle's electrical components is the result of poor water drainage design and could be remedied easily.
THE CONSUMER PURCHASED THE VEHICLE DECEMBER 21,2019 AND IT WAS TOTALED DECEMBER 22,2019. THE CONSUMER HAD THE FEATURE ON THEIR E ON MY VEHICLE THAT CAUSED THE ENGINE TO SHUT OFF WHILE STOPPED AND START UP AGAIN AS THEY PUT THEIR FOOT ON THE GAS. THE VEHICLE FAILED TO RESTART WHEN THEY HIT THE GAS WHILE STOPPED AT A LIGHT ON 27 SOUTH. THE ENDING RESULT WAS AN ACCIDENT FOR WHICH THEIR INSURANCE COMPANY IS BEING PERSONALLY SUED BY THE LIABLE COUPLE THAT HIT THEIR VEHICLE. THEY WERE UNABLE TO TURN THE CAR OFF AND THE STEERING COLUMN AND BRAKE PEDAL WERE LOCKED WHEN THEY ATTEMPTED THIS. THE VEHICLE TURNS ON WHEN THE KEY IS IN THE CAR AND THE BRAKE IS PUSHED WHILE THE IGNITIONS BUTTON IS TURNED. THEY ATTEMPTED THIS MOVE BECAUSE IT IS ALSO HOW THE VEHICLE IS TURNED OFF. THIS WAS UNSUCCESSFUL. WHEN THE VEHICLE'S REPAIR RECORD WAS PULLED IT WAS NOTED THAT A SENSOR FOR THAT DEVICE HAD BEEN REPAIRED PREVIOUSLY. THE CONSUMER STATED THAT THEIR CONCERN IS THAT THE MILEAGE FOR THIS VEHICLE WAS 26000 MILES AND IT WAS A 2018. IT COULD HAVE POTENTIALLY RESULTED IN MORE SERIOUS INJURIES OR DEATH IF THE SITUATION HAD BEEN DIFFERENT. THANK YOU *LN *AS
ON THURSDAY - DECEMBER 19, 2019 I STOPPED AT AN INTERSECTION FOR A TRAFFIC LIGHT. MY VEHICLE HAS AN AUTO STOP/START FEATURE, SO IT WENT INTO STANDBY MODE. WHEN THE LIGHT TURNED GREEN - I PUSHED DOWN ON THE ACCELERATOR AND NOTHING HAPPENED. I LOOKED DOWN AT THE DASHBOARD AND THE CAR HAD SHUT ITSELF COMPLETELY OFF. IN ORDER TO GET MOVING - I HAD TO PUT THE GEARSHIFT INTO PARK, RESTART THE CAR AND THEN PUT THE GEARSHIFT BACK INTO DRIVE AGAIN. AT THAT POINT I PROCEEDED THROUGH THE INTERSECTION AND CONTINUED ON MY WAY. I LIVE IN A COMMUNITY WITH COMMON MAILBOXES, SO EACH DAY ON THE WAY HOME FROM WORK I STOP AT THE MAILBOX, PUT THE VEHICLE INTO PARK, UNBUCKLE MY SEATBELT AND THEN OPEN THE DOOR. SOMETIMES THE VEHICLE REMAINS "ON" AND OTHER TIMES IT SHUTS COMPLETELY OFF. IT OCCURS RANDOMLY. MY POINT IS - THAT PERHAPS THESE TWO CIRCUMSTANCES ARE RELATED. THE LATTER IS JUST AN ANNOYANCE, BUT THE FORMER IS A HUGE SAFETY PROBLEM.
ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL DESPITE HER WEARING HER SEATBELT. NO AIR BAGS DEPLOYED. THE DAMAGE TO THE CAR WAS SO EXTENSIVE IT TOOK OVER 2 MONTHS TO REPAIR. YET NO AIR BAGS DEPLOYED.
THIS HAPPENED ON TWO SEPARATE OCCASIONS - WHILE DRIVING NORMALLY ON A REGULAR CITY STREET THE ENGINE SUDDENLY SHUT OFF. WITH NO POWER AVAILABLE, THE POWER STEERING AND BRAKES WERE ALSO AFFECTED. THIS CAUSED AN EXTREMELY DANGEROUS SITUATION AS THE CAR SUDDENLY STOPPED IN THE MIDDLE OF A BUSY STREET. AFTER A MINUTE OR SO THE ENGINE WAS ABLE TO BE RESTARTED. THE ENGINE SHUTOFF OPTION WAS DISABLED AND ALL OTHER FUNCTIONS HAD BEEN WORKING NORMALLY AT THE TIME.
I BOUGH THE CAR IN APRIL 2018 AND IN JUNE 2018 WITH THE CAR HAVING 1200 MILES ON BOARD, WHILE I WAS ON A TRIP 85 MILES AWAY FROM HOME, I'VE EXPERIENCED AN ENGINE FAILURE. AFTER A STOP ON THE TRIP, I PROCEEDED TO START THE CAR AND AFTER A FEW SECONDS OF RUNNING IT, A TICKING NOISE COMING FROM THE ENGINE COULD BE HEARD. ( IT SOUNDED AS IF THE ENGINE WASN'T RECEIVING GAS). WITHIN A MINUTE THE CAR COMPLETED STOPPED. THE ENGINE TURNED OFF ON ITS OWN. I PROCEEDED TO TRY TO TURN THE ENGINE ON A COUPLE OF TIMES BUT THE CAR WOULDN'T COME ON. AT THE THIRD ATTEMPT THE CAR STARTED. AS SOON AS I STARTED TO DRIVE, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER CALLING THE VOLVO DEALER SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT FOR SERVICE, I WAS ADVISED THAT IT WOULD BE UNSAFE TO DRIVE THE CAR 60 MILES TO THE NEAREST AVAILABLE DEALER. I CONTACTED VOLVO ON CALL BUT BECAUSE THE CLOSEST DEALER WAS ALREADY CLOSED AND A LOANER CAR WAS NOT AVAILABLE, THE CAR WAS TOWNED THE NEXT DAY. THE MECHANIC DETERMINED THAT THE SENSOR TO THE FUEL PUMP NEEDED TO BE REPLACED. I WAS BLESSED THAT THE CAR DIDN'T STOP WHILE DRIVING ON THE FREEWAY OR ANY OTHER ROAD WITH OTHER CARS OR PEOPLE AROUND SINCE THE CONSEQUENCES COULD HAVE BEEN DEADLY.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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