2024 Volvo XC60 Owner Complaints

Vehicle is repeatedly losing functionality of features controlled by what is referred to as the infotainment system, included lane departure warning, sound associated with turn signals, sound associated with GPS, use of hands-free calling system, etc. Upon reset, functionality resumes but the reset takes a few minutes and must be performed again and again as the issue is recurring. The main problem is that you don't know the functionality is temporarily down until something causes you to notice (IE no steering wheel vibration when departing a lane without turn signal, no alerts on backup camera - objects are visible but off-screen objects don't trigger a warning like they typically do, etc) so you don't expect anything to be wrong when it is. I marked that this incident occured today - which it did, coincidentally on the way to a service appointment about this issue specifically, but it has been happening with increasing frequency over the last couple of months.

NHTSA ID

11755919

Incident

Aug 10, 2026

Back to my Initial seat belt on the same car. The car went in for service. The seat belt data showed it was fine. Again the belt pulled so aggressively it tore off my insulin pump patch by sliding upward aggressive as possible. After I took the car to Volvo they had some guy from corporate come look at computer data about the vehicle and test drive it and deemed it safe. I get the car back and zero work was done to the seat belt. The seat belt is harder to pull than it was before it went in. Multiple people in the service department agreed it’s much harder to pull. And literally said there’s nothing we can do cause the data did not show a srs notification. It’s my only car, I’m pretty sure the seat belt shot off or partially did and because their computer data says it’s ok they did nothing to actually investigate it. Allowing me their customer to drive around with a broken seat belt. the belt has a permanent, severe mechanical resistance to being pulled out that occurred simultaneously with the unprovoked tightening event. the vehicle manufacturer is refusing to repair a structurally compromised, physically stiffened safety restraint due to a lack of digital software codes. Glitches in software data on cars can easily happen and Volvo is entirely relying on computer data rather then physical investigation. The worst part is that people in service agreed the belt does not pull right but will do zero to look at it.

NHTSA ID

11748948

Incident

May 28, 2026

I was completely stopped at a left turn. The rear collision sensor went off for no reason. The seat belt locked up so aggressively I could not get a breathe in and it ripped my insulin pump patch right off my stomach. If I was a couple hours away from home my blood sugar would go through the roof and cause ketones which could be fatal. Luckily I was 20 mins away from home. Being a [XXX] since [XXX] I am now [XXX] Volvo told me this is normal safety feature after inspecting the log. I don’t think it’s normal for collision sensors to go off while not moving as well as the seat belt aggressively pulling to the point were I can’t breathe and it rips off a life depending medical device right out of my stomach. If it is normal then they should have a warning for [XXX]. I’m currently trying to get out of the car lease completely as this feature could literally kill me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11744844

Incident

May 28, 2026

After software updates required by recall no XXX rear camera continues to not appear when shifted into reverse The is vin [XXX] vo XC60 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11735587

Incident

Apr 29, 2026

My car is a 2024 Volvo XC60 PHEV. I was exiting a parking garage on the evening of April 24, 2026, going very slowly as I tried to get into a line of cars, when the brakes suddenly lost pressure. The brake pedal did nothing; I had no control over the car, which lurched forward, hitting the car in front of me. Then my car did the same thing again, and hit the next car again. I strongly suspect mechanical failure, namely that the transition from regenerative to friction braking failed. Exactly the same thing happened with the first XC60 PHEV that I had. In the summer of 2023, that acted as above on two different occasions. I turned that car into the dealer and in its place got the 2024.

NHTSA ID

11733936

Incident

Apr 24, 2026

On multiple occasions that center screen goes blank while I am driving, the indicator lights do not click, there is no display of vehicle speed, and the map function disappears. These issues cause uncertainly if not panic. I do not know if my indicator lights are working, if I can change lanes or if I need to change where I am trying to drive to, all while the vehicle is moving. I can only guess at how fast I am going. There is no warning before this happens. The dealer says that a software fix required by a recall would fix these problems, but they continue to happen.

NHTSA ID

11728527

Incident

Mar 3, 2026

Automatic braking failure: Another vehicle slammed into my vehicle as I was moving at a slow pace. That other vehicle pushed the front of my vehicle into a dumpster in a parking lot. The automatic braking should have engaged and stopped the car so it wouldn't have crashed into the dumpster. It is unlikely the vehicle is available for inspection as it was towed to a salvage yard. My safety and that of others was put at risk. The problem could not be reproduced - the vehicle was severely damaged and undrivable. The manufacturer (Volvo) refused to inspect it. There were no warning lamps, messages or other symptoms. Unsure if this is relevant, but the vehicle recently (less than 1 week ago) received an over-the-air (OTA) update to software version 5.0.5.

NHTSA ID

11727514

Incident

Mar 25, 2026

Three (Right Front & Rear, Left Rear) of four factory-installed Pirelli Scorpion Zero All Season tires (255/40R21, DOT 1XB RM582P 3923) are exhibiting tread block chunking, cracking, and physical material separation. All four tires share an identical DOT code from a single production run. Failure modes include lateral cracks across multiple tread blocks, physical loss of tread block material in multiple locations, and one tire with a deep tread void consistent with delamination. At 36,176 miles on a 2024 vehicle, this level of structural failure represents a safety hazard. The tread separation creates risk of sudden air loss or blowout at highway speed. I am aware of other NHTSA complaints filed for this exact tire size and model describing identical failure modes. I am requesting NHTSA investigate whether a safety defect exists in this production batch.

NHTSA ID

11724937

Incident

Mar 15, 2026

The rear axle electric motor casing cracked with significant oil leaking requiring replacement, taking 15 hours of labor. Part numbers were 36003926-7 and 36009926-1. The mechanic at Hunter Volvo Cars in [XXX] relayed that he had just performed the same repair for the same problem the week before, in the same dealership. This raises my concern of a system problem rather than a one-off problem. This is the PHEV version of the Volvo C60 (the T8 model). With a range in EV mode of 35-40 miles, 95% of driving is performed in EV mode. It is unclear If the electric motor attached to the rear axle that was added to the standard Volvo C60 engine for the front axle is engineered for that amount of use and torque. This failure could lead to sudden failure of the electric motor. The car is owned and registered under my wife's name. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11723662

Incident

Mar 2, 2026

Tire size: 255/40 R21 The original equipment Pirelli Scorpion Zero All Season VOL PNCS tires (255/40 R21 102V, DOT JXB RW582P) on my 2024 Volvo XC60 CPO developed significant tread chunking and active delamination, discovered at approximately 19,225 miles — less than 40% of the expected tire lifespan. Component: Both front tires are available for inspection upon request. Safety risk: Tread chunks are physically separating from the tire at the tread edge. Active delamination at highway speeds presents a serious blowout risk to myself, passengers, and other drivers. Prior symptoms: No warning lamps illuminated. Initial delamination was noticed earlier by a family member but was not fully examined at that time. Upon closer inspection at 19,225 miles, the extent of the tread chunking and delamination on both front tires was confirmed. The condition appears to have been progressive. Additional note: These tires are original equipment and have never been replaced. The vehicle has been driven exclusively on paved roads under normal conditions with no impacts, curb strikes, or overloading. This is consistent with a known manufacturing defect affecting Pirelli Scorpion Zero tires produced in 2021–2022 installed as OEM equipment on Volvo XC60 vehicles.

NHTSA ID

11719735

Incident

Feb 22, 2026

All of the audio warnings in the car suddenly stop working without any associated warning. On certain occasions (once every couple of months, unpredictably) the car's audio completely stops working. This includes any of the safety warnings such as the parking collision or rear cross traffic warnings. The audio starts working again after resetting the infotainment system by holding down the "Home" button for 30 seconds. The service department at the dealership appeared to be very familiar with this issue but did not have any proposed fixes.

NHTSA ID

11718454

Incident

Feb 4, 2026

My car periodically shuts down while on highway and once a week is completely dead and requires a jump or a tow. I have brought this to the dealerships attention for over 18 months and they continue to tell me that the problem is fixed. The car shut down and was completely dead again this week. No one from NA Volvo has ever called me back when I report the problem or has responded to countless inquiries.

NHTSA ID

11710328

Incident

Jan 7, 2026

I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to drive in the rain with no windshield wipers. When I finally dropped my vehicle off to get serviced and explained the issue, the tech explained this has been a common with issue with many people especially because of the snow, he states “people keep turning the wipers on with snow on the windshield.” He also said his 6 month old Volvo had the same issue. However, I have never turned my windshield wipers on after snow without removing the snow off first so this was not the case. With multiple issues with different people, the tech issue’s with his own 6 month old car it sounded like a recall issue to me. I was told the motor had burned out on my 2024 Volvo XC60 that I have had for just under 2 years and it was no longer under warranty because I was 1,000 miles over my warranty. No error messages appeared on my screen to let me know there were any issues with my windshield wipers at all. This is a huge safety issue, i was not made aware there was an issue if the rain began after I was driving I could’ve been in accident hurt myself or/and others. I know there is a recall for Volvo trucks for windshield wiper motors.

NHTSA ID

11706593

Incident

Dec 18, 2025

Brakes sometimes do not engage when parked and putting the car into drive or reverse gears. The car performs automatic brake checks when the car is parked. Sometimes, if I happen to press the brake pedal as one of these checks is starting, the brake pedal doesn’t press down all the way. I can still start the car though and put it into drive or reverse while pressing the brake pedal until it stops, though the pedal only depresses partway. Once the car is in drive or reverse, it rolls 1-2 feet, with my foot still pressing the brake pedal, before the brake actually engages. This has happened twice in the past 3 weeks. I am using the latest Volvo car software.

NHTSA ID

11700070

Incident

Nov 16, 2025

While driving about 40 MPH on a two land road the sidewall blow out . Right before I got a low tire pressure warning from my vehicle.

NHTSA ID

11692490

Incident

Oct 10, 2025

In April 2025, the engine on our 2024 Volvo XC60 B5 Plus AWD failed suddenly with only 7,000 miles on the vehicle. The vehicle is leased and under full factory warranty. Volvo’s dealership confirmed the engine requires a full OEM replacement. However, our insurer, State Farm, is refusing to authorize a new OEM engine and is instead forcing the installation of a salvaged engine from a wrecked vehicle. This creates significant safety risks: • The salvaged engine’s crash history and internal integrity are unknown and cannot be verified. • It bypasses Volvo’s safety testing and voids the factory warranty, removing manufacturer oversight for future issues. • The use of non-OEM parts violates the lease and risks improper compatibility or undetected damage, affecting vehicle safety and reliability. The original dealership admitted they never performed a full internal inspection of the failed engine, relying only on spark plug checks and a borescope scan. State Farm denied coverage for a $1,299 tear-down at another Volvo dealer that would have confirmed the root cause. Instead, State Farm arranged a “second opinion” at the same original dealership without notifying us and presented this repeat review as independent confirmation. We have now been without a safe, functioning vehicle for over 80 days. State Farm’s insistence on using salvaged parts instead of OEM components not only violates our lease terms but undermines manufacturer safety standards and exposes us, and potentially other consumers, to heightened safety risks if this practice is systemic. No warning lamps appeared prior to the engine failure. This refusal to restore the vehicle to OEM condition represents a serious safety concern that should be reviewed.

NHTSA ID

11675772

Incident

Apr 30, 2025

The infotainment center in this vehicle controls multiple features including HVAC, mapping, etc. Mine reboots 3-10 times per day. This causes windows to fog, consule and speed to go blank along with many other important features. I've had it in the shop multiple times and finally they told me that Volvo won;t replace under warranty unless it fully crashes. This isn;t living up to their written warranty and is a safety hazard.

NHTSA ID

11661267

Incident

May 9, 2025

I was backing up out of my driveway and the camera was not available, nor did the sensor work while I was backing up. I hit a parked car as a result of this, resulting in damage to the back of my car. This has happened before, but never resulted in an accident until this time.

NHTSA ID

11659870

Incident

May 2, 2025

The contact owns a 2024 Volvo XC60. The contact stated while driving at various speeds, the transmission intermittently failed to shift once the vehicle was shut off after it was already on for a long period of time. No warning light was illuminated however, the infotainment screen and the dashboard darkened. The failure occurred on several different occasions. The vehicle was taken to a dealer to get a diagnosis; the dealer stated that the failure cause was unidentifiable. The vehicle was not repaired. The contact stated that almost two months later the failure occurred again. The vehicle was taken to the dealer to get a second diagnosis. Once again, the dealer stated that the failure cause was unidentifiable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 9,324.

NHTSA ID

11620118

Incident

Aug 27, 2024

Mileage

9,324 mi

The sound system of the vehicle failed. No alerts for cross path detection, no parking alerts, no Bluetooth calling, no gps guidance, no turn signal sound, no ability to call through the sos feature, and no radio. There is no value to the safety features because there is no audible alert for anything. The when you select radio after listening to Bluetooth audio it glitches and turns back to the prior audio source 5-7 times prior to allowing you to stay on the selected source (again no sound so less important of an issue). In addition, the park button doesn’t always work. There are times that I need to press it 3-5 times to put the car in park. The ability to be hands free and use the Bluetooth and navigation functions is non existent. The sarasota Volvo dealer walked me through trying to reset the system over the phone but it didn’t work. We have an appointment scheduled in two days to look at the car. No warning signs or alerts came up.

NHTSA ID

11590062

Incident

May 20, 2024

I was backing into my garage in reverse gear when there was a sudden power surge and the car accelerated rapidly backwards (without me pushing the gas pedal), which led to a crash that caused substantial damage to the car. The car was out of my control, with it accelerating without reason, so something failed on the car. I do not know what component failed, only that there was a sudden and rapid acceleration in reverse. There are no warning lights and the car was taken for an estimate and damages exceed $10,000.

NHTSA ID

11573057

Incident

Feb 20, 2024

Upon startup, a message may appear that says "Drive to workshop, Propulsion System Service Urgent", this happen after a software update.

NHTSA ID

11565973

Incident

Jan 17, 2024

I recently leased a Volvo XC60 and the Camera system is not working at night time. During the daytime the Camera is working and able to capture images….At nighttime, the camera is not able to “see” and the images on the onboard screen are all dark. I have a Volvo XC90 VIN: YV4A22PK4M1765940 with a backup camera and it works at night time and is able to capture images at night time and the images are clearly defined and viewable…. The Volvo XC60 is not able to transmit images to the onboard screen. I believe this maybe a software issue…but I am not sure. I believe this is a safety issue and respectfully request your help to resolve this issue.

NHTSA ID

11554394

Incident

Oct 25, 2023