RoadVitals

2000 Workhorse W20

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 3, 2004
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 18, 2004
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2000 Workhorse W20, most frequently naming the brakes category. 1 safety recall has been issued covering this model year; and 2 NHTSA investigations name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
04V084000

SERVICE BRAKES, HYDRAULIC

Feb 18, 2004
10,235 units potentially affected
The defect: ON CERTAIN MOTORHOME CHASSIS EQUIPPED WITH BOSCH ZOPS, THE PADS CAN DRAG ON THE ROTOR SURFACE DUE TO THE PIN SLIDE.
The risk: A HANG UP OR LOCK UP MAY CAUSE THE CALIPERS TO OVER HEAT AND NOT ALLOW THE DRIVER TO STOP SAFELY. THIS COULD CAUSE OVERHEATING OF THE BRAKE CALIPERS WHICH COULD RESULT IN A VEHICLE FIRE.
The remedy: DEALERS WILL INSPECT, REPAIR AND REPLACE ACCORDING TO THE PROCEDURE DEVELOPED BY BOSCH (SEE CAMPAIGN 03E064000). THE RECALL BEGAN ON AUGUST 1, 2004. OWNERS SHOULD CONTACT WORKHORSE AT 1-877-294-6773.
WORKHORSE CUSTOM CHASSISManufacturer number 50401-CView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA07016ClosedEngineering Analysis

OVERHEATING DISC BRAKE CALIPER

Opened Nov 16, 2007
Closed Aug 19, 2009

THE EA WAS OPENED TO GAIN A TECHNICAL UNDERSTANDING OF THE CAUSES FOR ONE OR MORE DISC BRAKE CALIPERS ON A SUBJECT VEHICLE TO SUFFER SEVERE OVERHEATING. THE OVERHEATING CAUSED BRAKE DRAG, MELTING ABS SENSORS, SMOKING, BRAKE LINING FIRES, AND IN SOME CASES BOILING BRAKE FLUID RESULTING IN DIMINISHED STOPPING CAPABILITY.BASED ON TESTING, WARRANTY AND COMPLAINT DATA ANALYSIS, FIELD TRIPS AND INTERVIEWS WITH OWNERS, MECHANICS AND SERVICE MANAGERS, ODI BELIEVES THE LIKELY CAUSE OF THE ALLEGED DEFECT IS WATER SWELL OF THE PHENOLIC CALIPER PISTON AND SUBSEQUENT FAILURE OF THE PISTON TO FULLY RETURN AFTER THE PEDAL IS RELEASED.A TECHNICAL REPORT IS ATTACHED WITH FULL DETAILS.

SERVICE BRAKES, HYDRAULICLed to recall 09V110000
PE07032ClosedPreliminary Evaluation

OVERHEATED BRAKE CALIPERS

Opened Jun 25, 2007
Closed Nov 19, 2007

ON JUNE 25, 2007, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED OVERHEATING DISC BRAKE CALIPERS AND POOR BRAKE PERFORMANCE IN MODEL YEAR (MY) 2000-2005 WORKHORSE CHASSIS RECREATIONAL VEHICLES.CURRENTLY ODI IS AWARE OF 651 SPECIFIC COMPLAINTS ON THE SUBJECT VEHICLES (ODI AND WORKHORSE COMPLAINT POPULATION).ODI ANALYSIS OF THE WARRANTY AND COMPLAINT DATA FURNISHED BY WORKHORSE ON SEPTEMBER 11, 2007, IN RESPONSE TO ODI'S INFORMATION REQUEST INDICATES A DRAMATIC DROP IN BRAKE RELATED COMPLAINTS AFTER THE MAY 2004 BUILD DATE.AT THAT TIME, WORKHORSE INCORPORATED INTO PRODUCTION ZERK FITTINGS AND GREASING OF THE BRAKE MASTER CYLINDER'S BELL CRANK LINKAGE.ODI IS ALSO AWARE OF 3,782 UNIQUE WARRANTY COUNTS RELATED TO THE ALLEGED DEFECT IN THE SUBJECT POPULATION.A REVIEW OF THE WARRANTY CLAIMS REVEALS THAT OF THE CLAIMS FILED, ONLY 88 WERE SUBMITTED ON VEHICLES PRODUCED AFTER THE MAY 2004 PRODUCTION LINE CHANGE (ADDITION OF ZERK FITTINGS).ODI INTENDS TO OBTAIN AN UNDERSTANDING OF WHY THERE ARE SEEMINGLY SIGNIFICANT DIFFERENCES IN THE COMPLAINT DATA AND WARRANTY CLAIMS BEFORE AND AFTER THE MAY 2004 DESIGN CHANGE AND THE SAFETY CONSEQUENCES OF THE PRE-CHANGE DESIGN. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA07-016) FOR FURTHER INVESTIGATION.

SERVICE BRAKES, HYDRAULIC

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Sep 3, 2004

CONSUMER WAS DRIVING ON THE FREEWAY WHEN THE EMERGENCY BRAKE LOCKED UP WITHOUT INCIDENT. CONSUMER CONTACTED THE MANUFACTURER, AND AS OF TODAY HAS NOT RECEIVED A RETURNED PHONE CALL. *AK

NHTSA ID
10090362
Incident
Sep 3, 2004
Mileage
15,000 mi

Compare model years

Complaint and recall counts across every year of this model

Workhorse W20 by model year
YearComplaintsRecallsInvestigationsIssue Index
2008010—
2007010—
2006320—
2005322—
2004722—
2003111235.8
2002623—
2001233—
2000Viewing112—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.