RoadVitals

2020 Airstream Flying Cloud

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 24, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest May 12, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Airstream Flying Cloud, most frequently naming the body & structure category. 3 safety recalls have been issued covering this model year; and 13 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V345000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

May 12, 2021
667 units potentially affected
The defect: Airstream, Inc. (Airstream) is recalling certain 2020 25RB, 26RB, 28RB, 30RB Flying Cloud, 25RB, 28RB, 30RB Flying Cloud, and 2021 25RB, 28RB, 30RB Flying Cloud, and International travel trailers. The stove top range was incorrectly installed in a non-sealed cabinet.
The risk: A draft can cause the flame to enter the non-sealed cabinet, increasing the risk of a fire.
The remedy: Dealers will install panels/baffling in the cabinet to isolate negative airflow and prevent flame inversion, free of charge. Owner notification letters were mailed July 7, 2021. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411.
Airstream, Inc.View on NHTSA.gov
19V753000

TRAILER HITCHES

Oct 21, 2019
1,888 units potentially affected
The defect: Airstream, Inc. (Airstream) is recalling certain 2019-2020 Sport, Nest, Flying Cloud, International Serenity, International Signature, Classic, Globetrotter and Tommy Bahama trailers and 2020 Basecamp, Bambi and Caravel trailers. Due to improper welding, the Demco ball coupler installed on the travel trailers may not provide enough clamping force on the tow ball, potentially causing the coupler to separate from the tow ball.
The risk: If the coupler separates from the tow ball, the trailer can detach from the tow vehicle, increasing the risk of a crash.
The remedy: Airstream will notify owners, and will send a temporary use adaptor that can be slipped over the ball portion of the coupler to allow owners to tow their trailers. For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in position to apply the required clamping force on the tow ball, free of charge. The recall began November 13, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
Airstream, Inc.View on NHTSA.gov
19V334000

EQUIPMENT; TIRES:TEMPORARY/EMERGENCY SPARE TIRE

Apr 29, 2019
1,848 units potentially affected
The defect: Airstream, Inc. (Airstream) is recalling certain 2018-2020 International, Sport, Flying Cloud, Classic, Tommy Bahama, Globetrotter, and Nest travel trailers. The forward end of the spare tire carrier may contact the ground while the trailer is moving possibly resulting in the carrier and spare tire separating from the vehicle.
The risk: If the spare tire and tire carrier become detached it can become a road hazard, increasing the risk of crash.
The remedy: Airstream will notify owners, and dealers will install corrected spare tire carrier brackets, free of charge. The recall is expected to begin June 28, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111, extension 7401 or 7411.
Airstream, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jun 24, 2023

In August 2022 I noticed that the door to our Airstream trailer was somewhat loose on its hinges and sagged slightly when opened. Inspection revealed that the hinges were not tight against the door frame. The door has two hinges that appear to be machined aluminum. Each hinge is attached to the exterior of the door frame with two bolts. The hinge attachments to the door itself appear to be secure. I attempted to tighten the bolts with a screwdriver, but the bolts would not tighten, as though stripped. I removed one of the bolts to attempt to diagnose what was happening, and the entire door fell off the trailer (completely separated from the trailer). Fortunately we were parked at the time, and the door had not separated while driving. I secured the door inside the trailer, covered the door opening with a tarp secured by duct tape, and drove home. I investigated the problem by partially removing the interior aluminum skin around the door frame and discovered that each bolt was secured inside the wall of the trailer by a single hex nut with an attached star washer. These nuts had come free from the screws, leaving the door secured only by friction of the bolts on the hinge bolt holes and by the door latch, which is on the forward-facing edge of the door. The door frame is a curved aluminum channel. Due to the design of the door and the hinges, the star washer for the nuts that secure the hinge bolts do not have a flat surface to bite into. As can be seen, they easily come loose. The hinge attachment appears to me to use a flawed and potentially dangerous design, as the bolts cannot be inspected or properly tightened without opening the interior wall of the trailer. The risk is that the door may become detached while driving, which would pose a serious hazard to other vehicles on the roadway.

NHTSA ID
11528659
Incident
Aug 22, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

1STMON042052822

STRUCTURE

This newsletter provides information concerning filiform corrosion and the steps taken to neutralize it.

1STMON041042822

EQUIPMENT; TIRES

This article discussed tire care and maintenance. It explains the meaning of nomenclature on the tire sidewall (i.e. the 4 digit date code, load range, and max load information.

1STMON037102820

EQUIPMENT

This newsletter provides detailed instructions regarding winterization of Airstream travel trailers and motorhomes.

1STMON03692820

ELECTRICAL SYSTEM; EQUIPMENT

This issue of the newsletter provides information about the optional lithium battery package Airstream is offering on the 2021 my travel trailers. There is also information of what is needed to upgrade a travel trailer that was manufactured prior to the 2021 model year.

1STTTN01192820

ELECTRICAL SYSTEM; EQUIPMENT

This issue of the newsletter provides information about the optional lithium battery package Airstream is offering on the 2021 my travel trailers. There is also information of what is needed to upgrade a travel trailer that was manufactured prior to the 2021 model year.

1STMON035042820

EQUIPMENT; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:SEWAGE/BLACK:STORAGE TANK

This newsletter talks about the importance of cleaning and maintaining waste water tanks, and provides detailed instruction of how to do so. It provides suggestions as to which products to use to clean the tanks.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Airstream Flying Cloud by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023010—
2022020—
2021120—
2020Viewing130—
2019120—
2018010—
2017130—
2016020—
2015220—
2014020—
2010110—
2009000—
2008000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.