RoadVitals

2011 Amerivan Toyota Sienna

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
23
Latest May 5, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 27, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
4 injuries, 0 deaths reported

Overview

Our database contains 23 NHTSA owner-reported complaints for the 2011 Amerivan Toyota Sienna, most frequently naming the other / unspecified, body & structure and driver assistance categories. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified514.7%
  • Body & structure411.8%
  • Driver assistance411.8%
  • Tires & wheels38.8%
  • Electrical38.8%
  • Airbags25.9%
  • Brakes25.9%
  • Fuel system25.9%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V274000

FUEL SYSTEM, GASOLINE; SUSPENSION:REAR:SHOCK ABSORBER

Jun 27, 2013
82 units potentially affected
The defect: Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
The risk: If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
The remedy: ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.
Eldorado National- KansasView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 23
Fuel system
Filed May 5, 2016
Crash reported2 injuries reported

WE BOUGHT A 2011 SIENNA IN LATE NOVEMBER 2015 TO REPLACE OUR 2004 SIENNA THAT WAS TOTALED IN A COLLISION WITH A DEER. THE 2004 HAD BEEN PARKED IN OUR GARAGE FOR 12 YEARS WITHOUT INCIDENT. OUR 2011 WAS PARKED IN THE GARAGE FOR FOUR MONTHS AND THE FUEL LINE, ABOVE THE GAS TANK, WAS GNAWED THROUGH BY A RODENT. THIS COULD HAVE JUST BEEN A $200 ANNOYANCE TO GET THE FUEL LINE REPLACED BUT IT TURNED INTO THE 2011 BEING TOTALED AS MY WIFE SAT IN IT, BROKEN DOWN ON THE SIDE OF A BUSY STREET WITH HER FLASHERS ON. SHE WAS ON THE PHONE TO AAA TO GET A TOW AND WAS REAR-ENDED BY AN INATTENTIVE DRIVER. WE HAD THE CAR TRANSPORTED TO THE TOYOTA DEARER IN GREEN BAY, WI AND ASKED THEM TO DETERMINE WHY THE CAR STALLED ON MY WIFE. THE DEALER SAID THEY DISCOVERED A LOT OF DOG FOOD ON TOP OF THE TANK AND THE FUEL LINE HAD BEEN GNAWED THROUGH. I TOLD THEM TO FIX THE FUEL LINE ISSUE AS I THOUGHT THE CAR COULD BE REPAIRED. TURNED OUT THE INSURANCE COMPANY DECIDED TO TOTAL IT INSTEAD. WE REPLACED THE TOTALED 2011 WITH ANOTHER 2011 SIENNA. TOOK DELIVERY OF THE CAR AND PARKED IT IN OUR GARAGE FOR THE FIRST NIGHT. MY WIFE DROVE THE CAR TO WORK THE NEXT MORNING AND DIDN'T NOTICE ANYTHING WRONG. SHE WENT OUT DURING HER LUNCH BREAK AND NOTICED A PUDDLE OF GAS UNDER THE CAR. SHE STARTED THE CAR AND OBSERVED GAS RAPIDLY DRIPPING DOWN FROM THE FUEL TANK ONTO THE GROUND. I TOOK THE CAR BACK TO TOYOTA, THEY DROPPED THE GAS TANK, AND SHOWED ME ME THAT THE FUEL LINE HAD BEEN CHEWED AGAIN. ANOTHER $200 TO REPLACE THE FUEL LINE AGAIN. MY BIGGEST CONCERN IS THAT THE FUEL PUMP FORCES GAS OUT OF THE CHEWED FUEL LINE FAST ENOUGH TO POOL ON TOP OF THE GAS TANK AND THEN RUN OFF. LIQUID GAS AND GAS VAPOR WERE PRESENT WHEN MY WIFE'S CAR WAS REAR-ENDED. LUCKILY THERE WAS NO FIRE. TOYOTA WAS CONTACTED AND THEY HAD NO RECORD OF SIMILAR FUEL LINE ISSUES WITH THE 2011-2016 MODEL SIENNAS, THIS COULD HAVE BEEN BAD

NHTSA ID
10863493
Incident
Apr 1, 2016
Mileage
115,525 mi
ElectricalExterior lighting
Filed Jan 21, 2016

WHEN DRIVING WITH WINDOWS DOWN, TRUNK SENSOR ALERTS ME THAT THE TRUNK IS OPEN, WHEN IN FACT IT IS CLOSED. THE INTERIOR LIGHTS ALL TURN ON AND CREATES A DISTRACTION WHEN DRIVING. IT STARTED OFF WHEN JUST MAKING A TURN, BUT HAS WORSENED AND NOW GOES OFF ANYTIME I DRIVE WITH THE WINDOWS DOWN.

NHTSA ID
10821440
Incident
Jan 14, 2016
Body & structure
Filed Jan 13, 2016

VAN SLIDING DOOR WOULD NOT OPEN. DOOR CABLE SYSTEM BROKE CAUSING DOOR TO BECOME INOPERABLE ELECTRONICALLY OR MANUALLY CREATING A HAZARD IN AN EMERGENCY TO EXIT THE VEHICLE FOR PASSENGERS. TOYOTA ACKNOWLEDGED THIS ISSUE FOR VANS FROM 2007-2010 WITH EXTENDED WARRANTIES TO REPAIR BUT IT KEEPS OCCURRING AND OTHER NEWER MODELS ARE NOT COVERED.

NHTSA ID
10820016
Incident
Dec 18, 2015
Mileage
98,000 mi
Powertrain (other)
Filed Jan 1, 2016

IN AUGUST 2014, TRANSMISSION WENT OUT AND STALLED WHILE WE WERE TRAVELING AT A HIGH RATE OF SPEED ON THE INTERSTATE. WE COULD HAVE BEEN RUN OVER AND SMASHED TO DEATH HAD WE BEEN IN A ONE LANE CONSTRUCTION ZONE. WE PURCHASED THE CAR NEW IN 2011 AND THE CAR HAD ONLY 63,000 MILES. WE TOOK OUR CAR REGULARLY TO THE DEALER FOR MAINTENANCE AND HAD NEVER BEEN WARNED OF ANY TRANSMISSION ISSUES AND NO TRANSMISSION ISSUES PRESENTED THEMSELVES UNTILTHE DAY IT STALLED ON THE INTERSTATE. TOYOTA SAID WE NEEDED A NEW TRANSMISSION. WE HAD TO PAY $1000 OUT OF POCKET.

NHTSA ID
10817348
Incident
Aug 30, 2014
Mileage
63,000 mi
Other / unspecified
Filed Sep 29, 2015

I WOULD LIKE TO FILE A FORMAL COMPLIANT ABOUT THE LENGTH OF TIME IT HAS TAKEN TOYOTA TO PRODUCE A FINAL REMEDY FOR THE RECALL DUE TO EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE. IT HAS BEEN OVER A YEAR SINCE WE WERE NOTIFIED AND IT STILL HAS NOT YET BEEN FIXED. THE TEMPORARY SOLUTION TOYOTA HAS OFFERED IS UNACCEPTABLE - I HAVE TWO CHOICES DRIVE AROUND WITHOUT A SPARE TIRE OR DRIVE AROUND WITH THE SPARE TIRE IN MY LUGGAGE COMPARTMENT MAKING IT IMPOSSIBLE TO LAY DOWN THE THIRD ROW SEATS AND SEVERELY LIMITING SPACE IN THE LUGGAGE AREA. I UNDERSTAND THAT CORRECTIONS NEED TO BE MADE FROM TIME TO TIME, BUT I ALSO EXPECT TIMELY SOLUTIONS WHICH THIS HAS NOT BEEN. I HAVE CONTACTED TOYOTA 4 TIMES ABOUT THIS LOOKING FOR A EXPECTED TIME TABLE AND THEIR PROJECTED DEADLINES KEEP EXPIRING AND IN MY LAST COMMUNICATION WITH THEM I WAS GIVEN NO EXPECTED DATE OF REPAIR, JUST THAT THEY ARE WORKING ON IT. I AM DISSATISFIED WITH HOW THIS SITUATION HAS BEEN HANDLED AND HAVE GROWN IMPATIENT FOR A FINAL REPAIR. CAN YOU EXPEDITE THE REPAIR?

NHTSA ID
10778342
Incident
Aug 1, 2014
BrakesSteering
Filed Jul 9, 2015

THE CAR WAS STARTED. THE CAR WAS PUT INTO DRIVE. THE STEERING WAS HARD AND HEAVY AND DIFFICULT TO TURN. UPON STARTING TO DRIVE AT A LOW SPEED, THE DRIVER ATTEMPTED TO BRAKE, BUT THE BRAKE WAS HARD AND DID NOT GO DOWN. THE BRAKE DID NOT WORK. THE DRIVER PUT THE CAR INTO PARK AND BROUGHT THE CAR TO A STOP. THE DRIVER THEN TURNED OFF THE ENGINE, AND THEN TURNED IT BACK ON. THE PROBLEM DID NOT PERSIST. THIS IS THE SECOND OCCASION THAT THIS HAPPENED. THE FIRST TIME OCCURRED IN WINTER 2014-2015.

NHTSA ID
10732973
Incident
Jul 7, 2015
Mileage
33,000 mi
BrakesSteering
Filed Jul 9, 2015

THE CAR WAS STARTED. THE STEERING WAS HARD AND HEAVY AND DIFFICULT TO TURN. UPON STARTING TO DRIVE, AT A LOW SPEED, THE BRAKES WERE APPLIED, BUT THE BRAKES WERE HARD AND DID NOT GO DOWN. THE CAR DID NOT BRAKE. THE DRIVER PUT THE CAR INTO PARK. THE CAR WAS TURNED OFF, THEN TURNED ON AGAIN. THE PROBLEM WENT AWAY. THIS IS THE SECOND OCCASION THAT THIS OCCURRED, EXACTLY IN THE SAME MANNER.

NHTSA ID
10732964
Incident
Jul 7, 2015
Mileage
33,000 mi
Driver assistance
Filed May 4, 2015

I WAS IN THE SCHOOL DROP OFF LINE TO DROP OF MY CHILD AND I WAS WAITING WITH MY FOOT ON THE BRAKE WITH THE CAR IN GEAR AND IT LUNGED FORWARD I APPLIED THE BRAKES HARDER AND THE CAR STOPPED, IT BEGAN TO REV LOUDLY SO I PUT IT IN PARK AND THE REVVING SUBSIDED AND IT DIDN'T LUNG AGAIN. THIS PARTICULAR EVENT SEEMED LIKE A ONE OFF, BUT WITH THE EVENT THAT FOLLOWED I THOUGHT IT WOULD BE A GOOD IDEA TO REPORT THIS EVENT AS WELL. *TR

NHTSA ID
10714435
Incident
Apr 22, 2015
Mileage
61,450 mi

Compare model years

Complaint and recall counts across every year of this model

Amerivan Toyota Sienna by model year
YearComplaintsRecallsInvestigationsIssue Index
2013111045.6
2012810—
2011Viewing231041.1

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.