RoadVitals

2011 Arboc Spirit Of Mobility

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Jan 23, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 21, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2011 Arboc Spirit Of Mobility, most frequently naming the suspension category. 2 safety recalls have been issued covering this model year; and 10 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension4100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V661000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Oct 21, 2014
280 units potentially affected
The defect: ARBOC Specialty Vehicles, LLC (ARBOC) is recalling certain model year 2009-2014 Spirit of Mobility transit buses, models 191WB and 210WB, and Spirit of Freedom transit buses, models 191WB and 210WB, manufactured September 24, 2008, to March 27, 2014. The affected vehicles were built with an undersized wire to the fuel pump supply circuit.
The risk: The undersized wire may cause the fuel pump to not function, resulting in a vehicle stall, increasing the risk of a crash.
The remedy: ARBOC will notify owners, and dealers will replace the affected harness, free of charge. The recall is expected to begin in December 2014. Owners may contact ARBOC customer service at 1-866-953-5555. ARBOC's number for this recall is TSB1401.
ARBOC Specialty Vehicles, LLCManufacturer number TSB1401View on NHTSA.gov
12V248000

STRUCTURE:BODY:ROOF AND PILLARS

May 31, 2012
57 units potentially affected
The defect: ARBOC SPECIALTY VEHICLES, LLC (ARBOC) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 SPIRIT OF MOBILITY AND FREEDOM TRANSIT BUSES MANUFACTURED FROM APRIL 1, 2011, THROUGH MARCH 25, 2012, EQUIPPED WITH PROLO ROOF ESCAPE HATCHES. INCREASED FRICTION BETWEEN THE REAR PLATE ASSEMBLIES, P/NO. 009327, AND THE NYLON REAR POP-UP SUPPORT, P/NO. 008956, MAY RESULT IN AN OPENING FORCE OF THE PROLO ROOF HATCHES THAT EXCEEDS FEDERAL STANDARD REQUIREMENTS. THUS, THESE HATCHES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, "BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE."
The risk: IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.
The remedy: ARBOC WILL NOTIFY OWNERS. SPECIALTY MANUFACTURING, INC. WILL PROVIDE SERVICE KITS ALONG WITH REPAIR INSTRUCTIONS TO DEALERS AND OWNERS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 27, 2012. OWNERS MAY CONTACT ARBOC AT 1-574-825-1720 OR SMI AT 1-800-951-7867.
ARBOC SPECIALITY VEHICLES, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jan 23, 2015

TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,000.

NHTSA ID
10678577
Incident
Feb 8, 2012
Mileage
42,000 mi
Suspension
Filed Jan 23, 2015

TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED ON THE SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 33,778.

NHTSA ID
10678575
Incident
Dec 14, 2011
Mileage
33,778 mi
Suspension
Filed Jan 23, 2015

TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED AT THE ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF ALL FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 39,000.

NHTSA ID
10678571
Incident
Mar 8, 2008
Mileage
39,000 mi
Suspension
Filed Jan 23, 2015

TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED AT THE ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 31,000.

NHTSA ID
10678568
Incident
Jan 25, 2012
Mileage
31,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

AR861

SUSPENSION

AR861-Upper Shock/Track Bar Mount Inspection and Repair. Complaint-Upper plates previously installed in AR839 are cracking and pulling away from frame. Cause-Insuffiecient/bad welds not holding under loads. Correction-Inspect/correct welds including drilling 1/8" stop holes into frame at the end of cracks and weld per procedure. Vehicles Affected-All Spirit of Mobility (SOM) units with Reyco Granning rear suspension where AR839 has already been completed.

AR860

STRUCTURE:FRAME AND MEMBERS

AR860-Front Pivot Mount Inspection and Repair. Complaint-Pivot mount bolts having repeated premature failure. Cause-Spring pivot bolt movement allowed by elongated mounting hole. Correction-Inspect/replace bolt. Labor allowance 2 hours per unit. Vehicles affected-Units that have completed AR831 and built with the front pivot mount bolted to the ARBOC frame without welding. (Buses between SO# 2202 and 2736)

AR856

ENGINE AND ENGINE COOLING

AR856-Customer concern about location of Thomas Compressor in wet areas. Cause-Engineering design for placement. Correction- Relocate Thomas Compressor to driver side rear of vehicle.

AR854

ELECTRICAL SYSTEM

AR854-Change Electrical Body to Aux Battery Connections. Complaint-Electrical body connections tied to starter battery instead of aux battery. Cause-Electrical design. Correction-Relocate battery connection and add jumper harness between circuit breaker and solenoid. Vehicles Affected Chevy SOM/SOF.

AR844

SUSPENSION

AR844-Lower Shock Bracket Replacement-Complaint-Restricted shock compression with new upper shock mount location (AR839). Cause-New location of upper shock bracket completed in AR839 (if completed previously). Correction-Remove both existing lower shock brackets and replace. Affects all SOM units with Reyco Granning rear suspension.

AR847

ELECTRICAL SYSTEM

AR847-Loose Thermo King Power & Ground Lugs Inspection-Repair. Complaint-Power/Ground lugs looseat connection points at circuit breaker or ground bar. Cause-Lugs incorrectly crimped or loose connections at circuit breaker or ground bar. Correction-Review lugs for secure installation and lug crimp (repair as needed)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Arboc Spirit Of Mobility by model year
YearComplaintsRecallsInvestigationsIssue Index
2017020—
2016010—
2015030—
2014010—
2013010—
2012030—
2011Viewing420—
2010010—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.