2025 Audi Q4 Sportback E-Tron

I am the owner of a 2025 Audi Q4 55 Sportback e-tron. Both the NHTSA recall lookup and Audi’s official recall website identify safety recall 93SK as outstanding for my vehicle’s VIN. However, when I contacted the Audi dealership’s service department, the service manager told me that recall 93SK did not apply to my vehicle. This directly contradicts the information provided by both Audi’s own website and NHTSA. I previously experienced significant high-voltage battery-related issues with this vehicle, including recall 93R3, which resulted in my vehicle remaining at the dealership for approximately 44 days while battery-related repairs were performed. I was also previously informed by Audi service personnel that if there was no available remedy for recall 93SK, there was nothing they could currently do. My understanding is that this recall involves a potential high-voltage battery failure that could result in a vehicle fire. I am extremely concerned about the conflicting information, the lack of clear communication, and the possibility of operating a vehicle with an unresolved fire-related safety recall. I am requesting that NHTSA investigate why Audi’s dealership service department is stating that this recall does not apply when both Audi’s official recall system and NHTSA identify it as an open recall for my VIN. I also request clarification of the safety precautions I should follow and confirmation of when an effective remedy will be available.

NHTSA ID

11776513

Incident

Sep 23, 2026

Vehicle: 2025 Audi Q4 e-tron Premium Plus quattro Safety concern: Side airbags failed to deploy during a significant driver's-side collision. On XXX, I was driving my 2025 Audi Q4 e-tron at approximately 45 mph in [XXX] when another vehicle, a Hyundai, struck the driver's side of my Audi near the front driver's door and front wheel area. Immediately before the collision, I noticed the other vehicle in my left peripheral vision and heard tires screeching. I do not know the Hyundai's actual speed. The impact caused extensive damage to the driver's side of my Audi, including the front and rear driver's-side doors, door seals, and surrounding structure. The front driver's door could not be fully closed afterward. My head struck the driver's-side window during the collision, and my glasses were dislodged. I was evaluated in an emergency department and diagnosed with a concussion. Despite the significant driver's-side impact, neither the driver's side curtain airbag nor the driver's seat-mounted side airbag deployed, to my knowledge. The airbags in the striking Hyundai reportedly deployed. My Audi continued traveling mostly straight after the collision until I brought it to a stop. I observed that the Hyundai had rotated after the collision. I am concerned that the Audi's side-impact restraint system may not have functioned as intended. I am requesting that NHTSA review this incident as a possible airbag nondeployment safety issue. Following the collision, the myAudi app displayed the front windows as open, although my husband confirmed that the windows were intact and fully raised. The app also indicated that doors were open; the driver's front door was physically damaged and could not latch completely. I am seeking preservation and independent retrieval of the crash data and airbag control module information before the vehicle is repaired, dismantled, or salvaged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774208

Incident

Oct 27, 2026

I tried to charge my Q4 at home, the charging connector to the car had warning red light. So, I checked up dashboard. It's said that AC charging is limited. Eventually, I can't charge. I went to the audi dealer. They said it's simple software issue. Waited 2 hours, one day works fine. Same issue. They don't know what to do. I am still wating from audi USA.

NHTSA ID

11767194

Incident

Sep 25, 2026

The contact owns a 2025 Audi Q4 Sportback E-tron. The contact stated that while the vehicle was inside the car wash, the contact shifted the transmission from neutral(N) to drive(D), but the vehicle experienced unintended acceleration. The contact lost control of the vehicle and crashed into the car wash wall, damaging the front driver's side of the vehicle. Police arrived at the scene, but no police report was filed because the crash had occurred on private property. The vehicle was towed to a tow yard. The dealer was notified of the failure. The failure mileage was approximately 14,000.

NHTSA ID

11763598

Incident

Sep 10, 2026

Mileage

14,000 mi

Vehicle fail to start in drive mode. Noticed "Electrical System malfunction" error. Notified Audi chantilly. So far they didn't provide any loaner vehicle from Audi.

NHTSA ID

11730395

Incident

Apr 9, 2026

This bulletin provides information when surplus solar charging/intelligent charging via a wall box is faulty.

This bulletin provides informaiton on the use of the PICO-NVH tool (VAS 611 015).

This bulletin provides information regarding the current top concerns being addressed by the Audi Digital Business Solutions (DBS) team.

This bulletin provides information when the starter battery is discharged or malfunctioning.

This bulletin proides service information when there is a prompt to take over the steering wheel (hands off detection).

This service information bulletin provides information when the convernience opening does not work.