RoadVitals

2009 BMW 328I Driver assistance Problems

Owner-reported complaints naming the driver-assistance system, filed with NHTSA

Data refreshed

Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Nov 11, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
5%
of 193 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1

What this page shows

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2009 BMW 328I submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming driver-assistance

Shown in the owner’s own words, exactly as filed

Driver assistanceFuel system
Filed Nov 11, 2019

I AM TRYING TO REVIEW IF MY CAR IS ELIGIBLE FOR A RECALL EVALUATION.

NHTSA ID
11279314
Incident
Nov 10, 2019
Driver assistanceFuel systemPowertrain (other)
Filed Oct 31, 2019
1 injury reported

WE PULLED INTO A PARKING SPACE, MY HUSBAND HAD HIS FOOT ON THE BRAKE AND THE CAR SURGED UP A CURB, HIT A SIGN AND THEN HIT A LAMP POST AND THE CAR WENT UP THE CEMENT BLOCK. I DON'T REMEMBER MUCH MORE, BUT THER INSURANCE TOTALED THE CAR AND I SUFFERED FROM BRAIN TRAUMA AND 3 BACK DISKS.

NHTSA ID
11277366
Incident
Jun 4, 2019
Mileage
45,000 mi
Driver assistancePowertrain (other)
Filed Aug 12, 2019

TL* THE CONTACT OWNS A 2009 BMW 328I. WHILE DRIVING AT A LOW SPEED AND APPROACHING A STOP SIGN, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUTOGERMANA BMW (787)-474-7000 (LOCATED AT 298 AVENDIA CARLOS E. CHARDN, SAN JUAN, PUERTO RICO 00919) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING HOME FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,038.

NHTSA ID
11243276
Incident
Aug 18, 2018
Mileage
90,038 mi
Driver assistanceEngineFuel system
Filed Oct 24, 2018

MY CAR HAS BEEN HAVING SERIOUS ISSUES. OVER HEATING, SMOKING UNCONTROLLABLY,UNABLE TO USE AIR/ HEAT CONDITIONING DUE TO TOXIC SMOKE COMING THROUGH VENT. LIGHTS SIGNAL, CHECK ENGINE LIGHT, AND BRAKE LIGHT WILL NOT TURN OFF. I FEAR FOR MY LIFE AND HAVE BEEN CAR PULLING DUE TO MY CAR ISSUES. I FEEL AS THOUGH, MY CAR IS AT RISK OF CATCHING ON FIRE. THE CAR HAS EVEN SHUT OFF 5 TIMES DUE TO THE EXCESSIVE SMOKE. IN WAS TOLD BY MECHANIC THAT I WOULD ONLY NEED TO PRESSURE WASH THE ENGINE AND IT SHOULD BE FINE. I HAVE HAD TO PULL OVER BY THE HIGHWAY. I HAVE WASTED SEVERAL DOLLARS DUE TO THIS MATTER WITH MY CAR. ITS PAINS ME DEEPLY THAT I'M HAVING THESE ISSUES WITH MY CAR. I HAVE WORKED VERY HARD TO GET IT. I'M AT A LOSS FOR WORDS WITH THIS MATTER.

NHTSA ID
11142391
Incident
Sep 12, 2018
Mileage
155,000 mi
Driver assistanceElectricalEngine
Filed Mar 29, 2018

I BEGAN EXPERIENCING TROUBLE WITH MY 2009 BMW 328I SEDAN AS EARLY AS JANUARY 2017. THE AIR CONDITIONER WOULD SOMETIMES GO ON AND AT OTHER TIMES IT WOULDN'T GO OFF .I WAS EXPERIENCING THE SAME PROBLEMS WITH THE HEATER. SHORTLY AFTER MY CAR BEGAN TO OVERHEAT AND STALL OUT.IT WOULD HOLD BACK UNTIL I WAS IN 4TH GEAR, IF I EVEN MADE IT THAT FAR BEFORE DYING OUT. IT BEGAN TO SOUND LIKE A OLD VW. L REACHED OUT TO MY LOCAL BMW SERVICE DEPT. FOR REPAIRS. I WAS TOLD THAT THE PROBLEMS MY VEHICLE WAS HAVING,.WAS NOT UNDER RECALL BY BMW AT THAT TIME. AND THAT ANY REPAIRS DONE TO MY VEHICLE WOULD HAVE TO COME OUT OF POCKET. AT THE TIME IT WASN'T AN OPTION. I HAD THE REPAIRS DONE AT A LOCAL INDEPENDENT AUTO REPAIR SHOP.11 MONTHS LATER I BEGAN EXPERIENCING THE EXACT SAME PROBLEMS ALL OVER AGAIN. SINCE FEBRUARY 2018 I HAVE BEEN REACHING OUT FOR ASSISTANCE TO REPAIR MY VEHICLE DEFECTS WHICH ARE NOW UNDER RECALL BY BMW , WITH NO SUCCESS. I'VE ATTACHED AN OUTLINED HISTORY OF MY CONTACT WITH BMW CUSTOMER RELATIONS.MY VEHICLE REMAINS STATIONARY AT MY PLACE OF RESIDENCES, AWAITING A PHONE APPROVAL BY BMW CUSTOMER RELATIONS TO BMW ROADSIDE ASSISTANCE.FOR TOWING.

NHTSA ID
11081957
Incident
Jan 3, 2017
Mileage
101,848 mi
AirbagsDriver assistance
Filed Aug 28, 2017
Crash reported

" TAKATA RECALL " : I REMEMBER THE MOMENT MY CAR ACCIDENT HAPPENED ( 7-18-17 ) : WHEN I ARRIVED DEL MAR PHARMACY'S PARKING LOT ([XXX] ), ABSOLUTELY I SLOWED DOWN MY CAR AND APPROACHING THE PARKING SPACE. WHEN MY CAR 'S FRONT TIRES TOUCH ONE SIDE OF THE PAVEMENT ( THERE ARE 2 PAVEMENTS SEPARATED APART ABOUT 3 FEET WITH SOIL WHERE ARE PLANTED WITH FLOWERS, EACH PAVEMENT IS APPROXIMATELY 1/2 FOOT THICK AND 1/2 FOOT HIGH ). WHILE I STEPPED ON MY CAR'S BRAKE PEDAL, I FELT THE CAR SUDDENLY LOSE CONTROL AND IT JUMPED ON MY SIDE'S PAVEMENT, AND ALMOST AT THE SAME TIME, BOTH AIR BAGS BURST, MADE THE CAR RAN OVER TO ALMOST A HALF OF THE DISTANCE BETWEEN 2 PAVEMENTS ( ABOUT MORE THAN 2 FEET ) AND HITTING THE REAR OF ANOTHER PARKING CAR ( ON OPPOSITE SIDE OF MY CAR'S PARKING SPACE ( LOT ). I DIDN'T KNOW WHAT REASON HAD MADE THE BRAKING SYSTEM DIDN'T FUNCTION WELL, THEN THE CAR JUMPED ON THE PAVEMENT, AND BOTH AIR BAGS SUDDENLY BURST, MADE THE CAR MADLY JUMP OVER TO ANOTHER SIDE OF PARKING SPACE ( OPPOSITE SIDE ) AND MADE THE ACCIDENT SERIOUS ( 1 CAR'S REAR ALMOST WAS CRASHED, ANOTHER CAR'S REAR ON THE OTHER SIDE OF PARKING SPACE WAS HIT BY THIS CAR' S HEAD . FINALLY, THE POLICE CAME TO MAKE THE REPORT, AND MY CAR WAS TOWED AWAY TO MY FRIEND'S PARKING LOT. AFTER 1 WEEK, I CALLED THE REPAIR SHOP WHICH FIXED MY CAR'S BRAKE SYSTEM IN JUNE. NOW IT IS STILL THERE, AND WAITING FOR BMW INVESTIGATING MORE THAN 3 WEEKS ALREADY, BUT STILL WITHOUT ANY RESULT IF YOU STILL HAVE ANY QUESTIONS, PLEASE JUST EMAIL ME. I WILL DO MY BEST TO EXPLAIN EVERY DETAIL. SINCERELY, YOURS : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11020017
Incident
Jul 18, 2017
Mileage
10 mi
Driver assistanceSteering
Filed Aug 25, 2017

I WAS DRIVING MY 2009 BMW 328I SEDAN ON THE HIGHWAY DURING PEAK MORNING OFFICE HOUR (~ 07:45 AM CST) ON AUGUST 24TH 2017 WHEN ALL OF A SUDDEN THE STEERING CONTROL STARTED BEHAVING WEIRD. THE STEERING WHEEL WAS NOT STAYING STRAIGHT. IT WAS GOING TO THE EXTREME LEFT AND RIGHT RESULTING IN THE CAR GOING ALL OVER THE LANES BY ITSELF. I WAS SCARED AND PANICKED AT THIS SUDDEN BEHAVIOR OF THE CAR. ULTIMATELY I HIT THE BRAKES AND THE CAR SEEMED TO GET BACK TO CONTROL. I PULLED OVER TO THE SHOULDER AND GOT THE CAR TOWED TO MY HOME. NOTE THAT THE CAR WAS NOT DRIVEN FOR A MONTH AS I WAS ON VACATION. I AM THANKFUL TO GOD THAT I AM SAFE AND DIDN'T HIT OR GET HIT BY ANOTHER CAR!

NHTSA ID
11019774
Incident
Aug 24, 2017
Mileage
51,900 mi
Driver assistanceFuel systemSteering
Filed May 3, 2017

WHILE DRIVING THE CAR, IT LOSES POWER COMPLETELY AND THE ENGINE SHUTS OFF. THIS HAS HAPPENED SEVERAL TIMES WHILE DRIVING ON THE FREEWAY AT HIGH SPEED. IT IS A VERY DANGEROUS SITUATION, AS THE CAR QUICKLY DECELERATES AND POWER STEERING NO LONGER WORKS. I HAVE BEEN INCREDIBLY LUCKY TO BE ABLE TO GET TO THE SIDE OF THE HIGHWAY AFTER LOSING POWER EACH TIME (IT HAS HAPPENED ON THE FREEWAY 5 TIMES NOW). THE CAR WILL NOT START AFTER IT LOSES POWER AND PUTS UP A RANDOM CHECK ENGINE ERROR. SOMETIMES, AFTER SITTING FOR A PERIOD OF TIME, IT WILL START UP, BUT THIS SEEMS TO BE COMPLETELY RANDOM, AS IT HAPPENS SOMETIMES, BUT NOT ALWAYS. I HAVE TAKEN THE VEHICLE TO BMW SEVERAL TIMES NOW AND THEY HAVE REPLACED SEVERAL PARTS AND ASSURED ME IT IS FIXED, BUT IT KEEPS HAPPENING. I AM NOW VERY CONCERNED FOR MY FAMILY'S SAFETY. I REALIZE THE CAR IS A 2009 MODEL, AND IT HAS A LITTLE OVER 100,000 MILES ON IT, BUT THIS TYPE OF POWER LOSS SHOULD NOT BE HAPPENING OVER AND OVER AGAIN, ESPECIALLY WHEN IT HAS BEEN TAKEN TO THE BMW DEALER. I HAVE SPECIFIED THE LAST INCIDENT IN THE "WHEN DID THIS HAPPEN" QUESTION BELOW, BUT THE PROBLEM STARTED ABOUT 6 WEEKS AGO.

NHTSA ID
10983375
Incident
May 2, 2017
Mileage
108,000 mi
Driver assistanceOther / unspecified
Filed Nov 2, 2012

SOON AFTER PURCHASING MY 2009 BMW 328I (WITH A MANUAL TRANSMISSION), I HAD THE DEALER INSTALL BMW CUSTOMIZED 328I RUBBER FLOOR MATS. THE MATS HAVE A FITTED SLOT FOR THE GAS PEDAL AND ANCHORS TO PREVENT THEM FROM MOVING AFTER INSTALLATION. UNFORTUNATELY, THE LENGTH OF THE MAT ON THE DRIVER'S SIDE IS TOO SHORT FOR A VEHICLE WITH MANUAL TRANSMISSION. WHEN YOU DEPRESS AND RELEASE THE CLUTCH, IT CATCHES THE TOP EDGE OF THE MAT AND LIFTS IT UP, COVERING THE CLUTCH AND THE BRAKE PEDAL. WHEN YOU PUT YOUR FOOT BACK DOWN, YOU END UP STEPPING ON THE MAT, PARTIALLY DEPRESSING THE BRAKE AND/OR CLUTCH WHILE THE CAR IS IN GEAR AND MOVING. I'VE TAKEN THE VEHICLE BACK TO THE DEALER SEVERAL TIMES TO HAVE THEM ADJUST THE INSTALLATION BUT THEY CAN ONLY MOVE IT A FEW INCHES BECAUSE OF THE GAS PEDAL SLOT, SO THE PROBLEM WASN'T FIXED. I DON'T DRIVE THIS VEHICLE VERY OFTEN BUT LAST MONTH (9/2012) I FINALLY GOT FED UP AND CONTACTED BMW TO LET THEM KNOW THEIR RUBBER MAT DESIGN HAS A SAFETY FLAW AND THAT I WAS FILING A COMPLAINT WITH NHTSA. THEY RECORDED MY COMPLAINT BUT SAID THERE WOULD BE NO ADDITIONAL FOLLOW-UP. SO, FOR SAFETY REASONS, I HAVE NOW REMOVED THE DRIVER'S MAT FROM THE VEHICLE. *TR

NHTSA ID
10483132
Incident
Jul 15, 2009
Mileage
300 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data sources

Data on this page last refreshed .