2011 BMW 328XI Owner Complaints

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11605345

Incident

Dec 22, 2023

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11601473

Incident

Jul 12, 2024

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11576919

Incident

Mar 12, 2024

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11575326

Incident

Mar 4, 2024

The contact owns a 2011 BMW 328XI. The contact stated that on several occasions when the vehicle was started, the vehicle started shaking abnormally. Additionally, while driving on several occasions at slow speeds, the vehicle was shaking abnormally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 123,200.

NHTSA ID

11574889

Incident

Dec 15, 2023

Mileage

123,200 mi

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the engine made an abnormal sound, and the vehicle experienced reduced motive power. The contact stated that the vehicle failed to operate as needed. The message "Service Engine Soon" was displayed. The local dealer was contacted. The dealer diagnosed the vehicle and determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000. VIN tool confirms parts not available.

NHTSA ID

11569990

Incident

Dec 1, 2023

Mileage

133,000 mi

The contact owns a 2011 BMW 328XI. The contact stated while driving at an undisclosed speed, the vehicle was shaking excessively from the engine compartment. The contact stated while driving, the 4WD, brakes, and Service engine warning lights were illuminated. The contact stated that while the warning lights were illuminated, the cruise control was inoperable. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.

NHTSA ID

11563786

Incident

Dec 1, 2023

Mileage

122,000 mi

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle experienced hard started and would vibrate abnormal while started. The contact stated that the check engine warning light was illuminated due to a failed O2 sensor. The approximate failure mileage was 120,000. Parts distribution disconnect.

NHTSA ID

11475642

Incident

Mar 2, 2022

Mileage

120,000 mi

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle overheated while the HVAC system was turned on. Additionally, the vehicle jerked and there was smoke coming from the exhaust pipe while driving. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ID

11468280

Incident

Jun 8, 2022

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The VIN was invalid.

NHTSA ID

11466267

Incident

May 10, 2022

The contact owns a 2011 BMW 328XI. The contact stated that while driving at unknown speeds, an odor appeared from the exhaust pipe and under the hood where the engine was located. The contact mentioned that every year the oil was changed at an independent mechanic where it was diagnosed and determined that the valve gasket failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The contact feels unsafe driving the vehicle. The manufacturer was notified of the failure and provided the contact with a case number. The dealer was contacted and confirm that no recalls under the VIN. The contact mentioned NHTSA Campaign Number: 17V683000 (ENGINE AND ENGINE COOLING) as a possible solution to the failure however the VIN was not included. The failure mileage was approximate 52,202

NHTSA ID

11428888

Incident

Feb 3, 2020

Mileage

52,202 mi

MY VEHICLE IS EXPERIENCING THE SAME SYMPTOMS AND IS REPORTING THE SAME TROUBLE CODES RELATED TO RECALL NUMBER: 17V683000. HOWEVER, MY VEHICLE IS NOT INCLUDED IN THIS RECALL. I WOULD APPRECIATE IT IF THIS MATTER COULD BE INVESTIGATED AND MY VEHICLES VIN INCLUDED IN THIS RECALL.

NHTSA ID

11413051

Incident

Feb 15, 2021

Mileage

112,000 mi

BOLTS HOLDING THE VANOS UNIT HOUSING BROKE AND DAMAGED MY CAR ENGINE. THIS SHOULD HAVE BEEN ADDRESSED IN THE US MARKET AS THEY HAVE DONE IN CHINESE MARKET BACK IN THE 2014. ENGINE IS MAKING LOUT NOISE AND DAMAGED WITH COUPLE BOLTS SNAPPED INSIDE. THE CAR IS NOT WORKING AND IS WITH BMW GALLERY IN ROCKLAND, MA. THE CAR HAS ONLY 11,0000 MILES ON IT, WHICH SHOULDN'T HAVE ENGINE PROBLEM LIKE THAT. HTTPS://WWW.AUTOBLOG.COM/AMP/2014/04/11/BMW-BROADENS-ENGINE-BOLT-RECALL-NEARLY-HALF-MILLION-CARS-WORLDWIDE/

NHTSA ID

11395237

Incident

Jan 28, 2021

Mileage

110,000 mi

ALUMINUM BOLTS ON VANOS INTAKE ACTUATOR/PHASER SNAPPED. CAUSED INTERNAL ENGINE DAMAGE. HAD REPAIRED, ENGINE LIGHT REMAINS, ENGINE IS IN TIMING. CALLED BMW DEALERSHIP IN PA. THEY STATED NO RECALLS FOR ISSUE, NO TSB'S. I FOUND A NHTSA CAMPAIGN THAT MATCHES THE DESCRIPTION OF WHAT HAPPENED 14V76000, BMW DEALER DID NOT RECONGNIZE CAMPAIGN. CANNOT RESELL THE VEHICLE WITH CEL & SPENT THOUSANDS TRYING TO REPAIR. UPSIDE DOWN ON THE CAR & FRUSTRATED.

NHTSA ID

11378390

Incident

Jan 13, 2020

Mileage

100,240 mi

I HAVE BRIDGESTONE DRIVEGUARD RUN FLAT TIRES ... JUST HAD MY 3RD BLOW OUT OF A FRONT TIRE IN THE LAST 18 MONTHS. ONLY 3 BLOW OUTS I'VE EVER HAD IN 48 YEARS OF DRIVING. THE BLOW OUT TODAY WAS THE REPLACEMENT TIRE FOR THE BLOW OUT 18 MONTHS AGO ... SO QUITE NEW WITH LITTLE WEAR. IN ALL 3 CASES THE TIRE BLEW OUT (FRACTURED) WHERE THE BEAD INTERSECTS THE TIRE RIM.

NHTSA ID

11338497

Incident

Jul 9, 2020

Mileage

105,980 mi

TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE OVERHEATED, AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. ON AUGUST 26, 2019, THE VEHICLE WAS TOWED TO RICK HENDRICK BMW (1518 SAVANNAH HWY, CHARLESTON, SC 29407, (843) 261-5760) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). ON AUGUST 27, 2019, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WHILE BEING TEST DRIVEN BY A MECHANIC. THERE WERE NO INJURIES. THE CONTACT WAS NOTIFIED OF THE CRASH THE FOLLOWING DAY. ON AUGUST 29, 2019, THE CONTACT WENT TO THE DEALER TO SPEAK WITH A MANAGER AND WAS INFORMED THAT HE WOULD NEED A POLICE REPORT BEFORE THEY COULD MAKE ANY DECISIONS REGARDING HIS VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT SPOKEN WITH HIS INSURANCE COMPANY. ON SEPTEMBER 3, 2019, THE CONTACT WAS PROVIDED A REPAIR ESTIMATE VIA EMAIL AT THE COST OF $4,751. THE CONTACT WAS INFORMED THAT THE REC ECCENTRIC SHAFT SENSOR WITH THE VALVE COVER, OIL FILTER SOLENOIDS, SPARK PLUGS, COILS AND OTHER OIL RELATED FAILURES IN THE ENGINE NEEDED TO BE REPLACED. ON OCTOBER 15, 2019, THE CONTACT WAS INFORMED THAT HIS BUMPER HAD BEEN REPLACED BY THE INSURANCE COMPANY OF THE DRIVER WHO CRASHED INTO HIS VEHICLE AND THAT HE WAS "ALL SET TO GO". UPON HIS RETURN HOME, THE VEHICLE BEGAN SMOKING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE DEALER. THE CONTACT WAS DENIED A LOANER VEHICLE. THE CONTACT WAS UNAWARE OF THE VEHICLE'S WHEREABOUTS. THE FAILURE MILEAGE WAS 56,000.

NHTSA ID

11270882

Incident

Aug 23, 2019

Mileage

56,000 mi

TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM) WITH THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

NHTSA ID

11267690

Incident

Oct 3, 2019

Mileage

67,000 mi

WHEN I TURN ON MY AIR CONDITIONING MY CAR OVERHEATS WHEN I WAS DRIVING HOME FROM WORK IT STARTED TO OVERHEAT AND I WAS STUCK ON THE HIGHWAY FOR ABOUT 2 HOURS I NEED THIS PROBLEM FIXED AS SOON AS POSSIBLE I AM IN FEAR OF THIS HAPPENING AGAIN

NHTSA ID

11221965

Incident

May 1, 2019

PASSENGER RESTRAINT SYSTEM ERROR: WHEN PASSENGERS SIT IN FRONT PASSENGER SEAT A WARNING COMES ON AND DISABLES AIRBAG EVEN WHEN BELT IS BUCKLED OR NOT, DRIVING OR STATIONARY. WARNING STAYS ON AFTER PASSENGER EXITS. WARNING STAYS ON FOR ABOUT 50 MILES OF DRIVING AND RESETS UNTIL THE SEAT IS SAT IN AGAIN. ONLINE FORUMS SHOW RECALL FOR THIS IN OTHER MODELS BUT NOT MINE YET MUCH IS BEING REPORTED. SEEMS THE SEAT SENSOR PAD GOES BAD. VERY FEW PEOPLE SIT IN THIS SEAT SO THE SENSOR SYSTEM SHOULD NOT BE MALFUNCTIONING/WEARING OUT. IT IS INTERMITTENT BUT FREQUENT SUGGESTING IT IS THE SAME SYMPTOM ISSUE AS OTHER BMW MODELS WITH RECALLED SEAT SENSOR PADS.

NHTSA ID

11209678

Incident

May 22, 2019

Mileage

100,000 mi

VEHICLE SHOWED CHECK ENGINE LIGHT AND WAS IDLING ROUGH DURING COMMUTE. ENGINE SHUTOFF/STALLED WHILE STOPPED AT A STOPLIGHT. WAS ABLE TO RESTART AND RETURN HOME, BUT IDLE REMAINED ROUGH. ATTEMPTED TO DRIVE TO REPAIR SHOP ON ANOTHER DAY, IDLE WAS ROUGH UPON ENGINE START AND CHECK ENGINE LIGHT REMAINED ON. CAR AGAIN STALLED AT AN INTERSECTION WHILE STOPPED AT A RED LIGHT. ENGINE WOULD NOT RE-START AND VEHICLE REQUIRED A TOW TO GET IT TO SHOP. DEALERSHIP SERVICE CENTER EXPLAINED THAT VANOS BOLTS HAD SHEARED AND IS THE EXACT ISSUE DESCRIBED IN BMW RECALL CAMPAIGN VANOS SIB 14V-176. IN SPITE OF MY VEHICLE MATCHING THE MAKE, MODEL, YEAR, AND ENGINE TYPE DESCRIBED IN THE RECALL, BMW INFORMED ME THAT MY VIN WAS NOT SHOWING ANY RECALL. IT APPEARS BMW OF NORTH AMERICA HAS EITHER INTENTIONALLY OR THROUGH NEGLIGENCE OMITTED CERTAIN VEHICLE VINS FROM THE RECALL BULLETIN, EVEN THOUGH THEY ARE SUBJECT TO THE MALFUNCTION SPECIFIED (SHEARING OF VANOS BOLTS).

NHTSA ID

11208167

Incident

May 9, 2019

Mileage

100,000 mi

MY VEHICLE WAS MAKING A SQUEALING NOISE, WAS LOUDER WHEN RUNNING BUT SITTING STILL. TOOK IT TO A GARAGE AND VALVE COVER GASKET WAS LEAKING APPARENTLY. I KNOW THIS HAPPENS TO CARS BUT MY BMW IS A 2011 WITH ONLY 65500 MILES AT THE TIME.. COSTED ME 1000 DOLLARS TO FIX AND A MONTH BEFORE THIS THEY DID A RECALL ON THE PCV VALVE AND HAD IT TORE APART. MAYBE IT WAS SOMEONE'S MISTAKE WHEN REASSEMBLING THE PCV VALVE HEATER DURING RECALL AT BMW DEALER AT TOWNE AUTO IN WILLIAMSVILLE NEAR BUFFALO NY?? IDK BUT THAT IS LOW MILEAGE FOR THIS TO HAPPEN

NHTSA ID

11196609

Incident

Dec 15, 2018

Mileage

68,500 mi

11/2016 - CAR STALLED ON THE INTERSTATE AND WOULDN'T RESTART. COMPLETE POWER FAILURE (ENGINE, BRAKES, STEERING) - MECHANIC REPLACED A GAS VALVE. THE EXACT SAME PROBLEM HAPPENED TWICE MORE. BMW REPLACED THE FUEL PUMP AND NOW WANTS TO REPLACE THE CONTROL MODULE. ALL THIS WITHIN 3000 MILES. SEEMS LIKE A MAJOR FUEL SYSTEM FAILURE. 04/03/18-104795 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -BLOWER MOTOR RECALL WAS PERFORMED DUE TO THE FACT THAT YOURS WAS INOPERABLE -PCV VALVE RECALL -CHECK ENGINE LIGHT WAS ON AND THE CAUSE WAS THE FUEL PUMP. CAR HAS BEEN DRIVEN 2766 MILES IN BETWEEN THE NEXT VISIT. 09/28/18-107561 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -A/C SERVICE DUE TO THE A/C NOT BEING COLD ENOUGH. -SLUGGISH RUNNING (CAUSE WAS THE DIFFERENTIAL PRESSURE SENSOR) AN EMISSIONS ITEM THAT HAS NOTHING TO DO WITH THE FUEL PUMP AND THE VEHICLE ALSO NEEDED THE (CHARCOAL CANISTER) REPLACED, ALSO AN EMISSIONS ITEM. CAR HAS BEEN DRIVEN 487 MILES 10/23/18-108048 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -AWD/ABS/EMERGENCY EBV LIGHT IS ON-( THIS IS CONTROLLED BY THE VTG MODULE) I'M NOT GETTING A SIGNAL FROM THIS MODULE. AFTER INSPECTING WHAT WE COULD OF THE MODULE THAT IS WHEN THE TECHNICIAN FOUND THAT THERE WAS WATER IN THE PASSENGER REAR FLOORBOARD. -FUEL PUMP MESSAGE ON THE SCREEN (CAUSE IS THE EKPS MODULE) THE MODULE CONTROLS WHAT THE FUEL PUMP DOES. IF THIS MODULE IS MALFUNCTIONING THEN THE FUEL PUMP ISN'T OPERATING PROPERLY RESULTING IN THE 'FUEL PUMP' MESSAGE ON THE SCREEN. IT IS THE SAME ISSUE, YET THEY HAVE "FIXED" TWO DIFFERENT PARTS OF THE FUEL SYSTEM ALREADY. WHAT ARE THE ODDS THAT A THIRD, EVEN MORE EXPENSIVE PART WOULD FAIL SO SOON?

NHTSA ID

11150196

Incident

Oct 23, 2018

Mileage

108,000 mi

BEFORE ANY PROMPTS ON THE NAVIGATION SCREEN EVER CAME UP, I WOULD OFTEN SOMETIMES SMELL SOMETHING BURNING OR GIVING OFF A HOT RUBBER SMELL WHICH I ADDRESSED AS SOON I PURCHASED THE VEHICLE FROM QUEENS AUTO MALL AUCTION, THEY SAID IT WAS NOTHING TO WORRY ABOUT IF I DID NOT SEE THE CHECK ENGINE LIGHT ON. WHILE I WAS DRIVING MY BMW 328 XI 2011 THE CAR SUDDENLY LOST POWER AND A FUEL PUMP MALFUNCTION DISPLAY PROMPTED ON MY NAVIGATION SCREEN. THE CAR STOPPED ON A BRIDGE IN THE LEFT LANE WITHOUT ME BEING ABLE TO PULL OVER. THE CAR WOULD NOT START UP AGAIN AT ALL AFTER SEVERAL ATTEMPTS. I WAITED ABOUT 30 MINUTES AND THE CAR STARTED UP AGAIN. I DROVE IT BACK HOME 5 MIN AWAY AND GOT MY VEHICLE TOWED TO THE BMW OF MANHATTAN WHERE THEY SAY THEY TOOK CARE OF THE PROBLEM. ONCE I PICKED UP THE VEHICLE, I DROVE FOR APPROXIMATELY 25-30 MINUTES BEFORE THE SAME EXACT THING HAPPENED AGAIN AND I WAS BARELY ABLE TO SWITCH INTO THE RIGHT LANE SO I CAN PULL OVER AND HAVE ANOTHER TOW COME AND TAKE MY CAR TO BMW OF MANHATTAN JUST AN HOUR AFTER I HAD IT SERVICED. I HAD THE RECALL FOR THE PCV VALVE HEATER REPLACED AT THAT SERVICE SO I KNOW THE SAME FIRE/RUBBER BURNING SMELL CAN'T POSSIBLY BE FROM THAT VALVE RECALL. I HAVE SEEN ONLINE MANY PEOPLE HAVE THE SAME PROBLEM WITH THEIR 3 SERIES, AND I AM CONCERNED THIS MAY BE AN UNDERLYING ISSUE WITH ALL 3 SERIES BMW 2006-2011. IN BOTH OF THESE SEPARATE INSTANCES I WAS DRIVING AND WAS VERY SCARED THAT I COULD HAVE GOTTEN INTO A SERIOUS CAR ACCIDENT IN NEW YORK CITY

NHTSA ID

11131624

Incident

Sep 17, 2018

Mileage

64,785 mi

FOR SEVERAL MONTHS MY AIR CONDITIONER HAD BEEN BLOWING WARMER AIR THAN NORMAL BUT WAS TOLERABLE. A WEEK AGO, WHILE DRIVING ON THE INTERSTATE I SMELLED A BURNING PLASTIC SMELL. ALMOST IMMEDIATELY MY AIR CONDITIONER SHUT OFF. FOLLOWING THAT THE RADIO AND DISPLAY SHUT OFF AS WELL. I PULLED OVER TO THE SHOULDER OF THE ROAD AND PUT THE CAR IN PARK. AT THAT POINT I NOTICED WHITE SMOKE COMING FROM THE VENTS IN THE DASH. I GRABBED SOME THINGS AND GOT OUT OF THE CAR. WITHIN 2 MINS OF NOTCHING THE BURNING SMELL, FLAMES BEGAN COMING OUT FROM UNDER THE PASSENGER SIDE OF THE DASHBOARD. MY CAR WAS TOTALLY ENGULFED WITHIN SEVERAL MINUTES BEFORE THE FD ARRIVED ON SCENE. THE CAR IS A TOTAL LOSS WITH THE FIRE CONTAINED FROM THE DASHBOARD BACK THROUGH THE CAB OF THE CAR. AFTER READING ABOUT THE BLOWER MOTOR RECALL, I SUSPECT THE AC NOT FUNCTIONING PROPERLY WAS IN DIRECT RELATION TO THE ISSUE. I NEVER RECEIVED ANY RECALL NOTIFICATIONS ABOUT POTENTIAL FIRE ISSUES. IT WAS NOT UNTIL MY CAR BURNED AND I STARTED RESEARCHING THAT I CAME ACROSS MANY REPORTS OF VERY SIMILAR ISSUES.

NHTSA ID

11129081

Incident

Aug 31, 2018

Mileage

111,000 mi

2 RECALLS FOR RISK OF FIRE FILED IN OCT 2017. 17V676 & 17V683. NOTICE RECEIVED 12/02/ 2017. TO DATE 8/28/2018 NO REMEDY AVAILABLE! BOTH KNOWN FIRE RISK AND NO ACTION FROM BMW 9+MONTHS LATER.

NHTSA ID

11122989

Incident

Aug 28, 2018