2011 BMW 328XI Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 BMW 328XI, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Engine3336.3%
- Electrical1718.7%
- Airbags1213.2%
- Fuel system77.7%
- Driver assistance66.6%
- Powertrain (other)44.4%
- Exterior lighting33.3%
- Visibility22.2%
- Interior & seats22.2%
- Other / unspecified11.1%
- Brakes11.1%
- Seat belts11.1%
- Tires & wheels11.1%
- Body & structure11.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
WHEN I TURN ON MY AIR CONDITIONING MY CAR OVERHEATS WHEN I WAS DRIVING HOME FROM WORK IT STARTED TO OVERHEAT AND I WAS STUCK ON THE HIGHWAY FOR ABOUT 2 HOURS I NEED THIS PROBLEM FIXED AS SOON AS POSSIBLE I AM IN FEAR OF THIS HAPPENING AGAIN
MY VEHICLE WAS MAKING A SQUEALING NOISE, WAS LOUDER WHEN RUNNING BUT SITTING STILL. TOOK IT TO A GARAGE AND VALVE COVER GASKET WAS LEAKING APPARENTLY. I KNOW THIS HAPPENS TO CARS BUT MY BMW IS A 2011 WITH ONLY 65500 MILES AT THE TIME.. COSTED ME 1000 DOLLARS TO FIX AND A MONTH BEFORE THIS THEY DID A RECALL ON THE PCV VALVE AND HAD IT TORE APART. MAYBE IT WAS SOMEONE'S MISTAKE WHEN REASSEMBLING THE PCV VALVE HEATER DURING RECALL AT BMW DEALER AT TOWNE AUTO IN WILLIAMSVILLE NEAR BUFFALO NY?? IDK BUT THAT IS LOW MILEAGE FOR THIS TO HAPPEN
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
PASSENGER RESTRAINT SYSTEM ERROR: WHEN PASSENGERS SIT IN FRONT PASSENGER SEAT A WARNING COMES ON AND DISABLES AIRBAG EVEN WHEN BELT IS BUCKLED OR NOT, DRIVING OR STATIONARY. WARNING STAYS ON AFTER PASSENGER EXITS. WARNING STAYS ON FOR ABOUT 50 MILES OF DRIVING AND RESETS UNTIL THE SEAT IS SAT IN AGAIN. ONLINE FORUMS SHOW RECALL FOR THIS IN OTHER MODELS BUT NOT MINE YET MUCH IS BEING REPORTED. SEEMS THE SEAT SENSOR PAD GOES BAD. VERY FEW PEOPLE SIT IN THIS SEAT SO THE SENSOR SYSTEM SHOULD NOT BE MALFUNCTIONING/WEARING OUT. IT IS INTERMITTENT BUT FREQUENT SUGGESTING IT IS THE SAME SYMPTOM ISSUE AS OTHER BMW MODELS WITH RECALLED SEAT SENSOR PADS.
I WAS DRIVING AT A SLOW SPEED DURING HEAVY TRAFFIC IN TOWN AT 4 PM ON A SUNNY DAY. THE CAR AHEAD OF ME SLOWED DOWN EVEN MORE AND WHEN I WAS TRYING TO SLOW MY CAR TOO, IT DID NOT SLOW DOWN AT ALL. I DID HIT THE CAR AHEAD OF ME AT A SLOW SPEED AND THE AIR BAG DEPLOYED CAUSING SEVERE INJURY TO MY RIGHT WRIST AND TO THE LEFT WRIST. IT CAUSED PROFUSE BLEEDING BECAUSE THE AIR BAG CAUSED CUTS IN MY WRIST AREA, VERY CLOSE TO A VEIN. A FIVE INCH HEMATOMA APPEARED WITHIN MINUTES IN THE RIGHT WRIST AND THE SKIN WAS SCRAPED OFF BOTH WRISTS. SEVERAL BURN MARKS ARE ALSO VISIBLE ALL THE WAY UP TO THE BEND OF MY ARMS. THE POLICE CAME WITHIN MINUTES AND THEY BANDAGED MY WRISTS TO TRY TO STOP THE BLEEDING. AN AMBULANCE WAS CALLED AND THE EMT WANTED TO TRANSPORT ME TO A HOSPITAL.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
MY VEHICLE IS EXPERIENCING THE SAME SYMPTOMS AND IS REPORTING THE SAME TROUBLE CODES RELATED TO RECALL NUMBER: 17V683000. HOWEVER, MY VEHICLE IS NOT INCLUDED IN THIS RECALL. I WOULD APPRECIATE IT IF THIS MATTER COULD BE INVESTIGATED AND MY VEHICLES VIN INCLUDED IN THIS RECALL.
11/2016 - CAR STALLED ON THE INTERSTATE AND WOULDN'T RESTART. COMPLETE POWER FAILURE (ENGINE, BRAKES, STEERING) - MECHANIC REPLACED A GAS VALVE. THE EXACT SAME PROBLEM HAPPENED TWICE MORE. BMW REPLACED THE FUEL PUMP AND NOW WANTS TO REPLACE THE CONTROL MODULE. ALL THIS WITHIN 3000 MILES. SEEMS LIKE A MAJOR FUEL SYSTEM FAILURE. 04/03/18-104795 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -BLOWER MOTOR RECALL WAS PERFORMED DUE TO THE FACT THAT YOURS WAS INOPERABLE -PCV VALVE RECALL -CHECK ENGINE LIGHT WAS ON AND THE CAUSE WAS THE FUEL PUMP. CAR HAS BEEN DRIVEN 2766 MILES IN BETWEEN THE NEXT VISIT. 09/28/18-107561 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -A/C SERVICE DUE TO THE A/C NOT BEING COLD ENOUGH. -SLUGGISH RUNNING (CAUSE WAS THE DIFFERENTIAL PRESSURE SENSOR) AN EMISSIONS ITEM THAT HAS NOTHING TO DO WITH THE FUEL PUMP AND THE VEHICLE ALSO NEEDED THE (CHARCOAL CANISTER) REPLACED, ALSO AN EMISSIONS ITEM. CAR HAS BEEN DRIVEN 487 MILES 10/23/18-108048 MILES ON THE VEHICLE IT WAS BROUGHT IN FOR -AWD/ABS/EMERGENCY EBV LIGHT IS ON-( THIS IS CONTROLLED BY THE VTG MODULE) I'M NOT GETTING A SIGNAL FROM THIS MODULE. AFTER INSPECTING WHAT WE COULD OF THE MODULE THAT IS WHEN THE TECHNICIAN FOUND THAT THERE WAS WATER IN THE PASSENGER REAR FLOORBOARD. -FUEL PUMP MESSAGE ON THE SCREEN (CAUSE IS THE EKPS MODULE) THE MODULE CONTROLS WHAT THE FUEL PUMP DOES. IF THIS MODULE IS MALFUNCTIONING THEN THE FUEL PUMP ISN'T OPERATING PROPERLY RESULTING IN THE 'FUEL PUMP' MESSAGE ON THE SCREEN. IT IS THE SAME ISSUE, YET THEY HAVE "FIXED" TWO DIFFERENT PARTS OF THE FUEL SYSTEM ALREADY. WHAT ARE THE ODDS THAT A THIRD, EVEN MORE EXPENSIVE PART WOULD FAIL SO SOON?
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE MAKING A RIGHT TURN AT 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY ONTO THE SIDEWALK. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
AFTER THE CAR IS STOPPED AT A STOP SIGN AND WHEN I TRY TO ACCELERATE THE CAR, IT HESITATES TO MOVE EVEN AFTER I PUSH THE GAS PEDAL. THE CAR STRUGGLES TO MOVE FORWARD AND AFTER PRESSING IN HARD IT MOVES. THE INITIAL DELAY OR THE INITIAL RESPONSE TIME IS HUGE. THE TIME LAG IS LARGE. THE ENGINE MAKES NOISE AND WILL STRUGGLE TO MOVE. I HOPE THE NHTSA WILL REVIEW THE MATTER WITH BMW AND SEE WHAT NEEDS TO BE DONE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
MY VEHICLE IS EXPERIENCING THE SAME SYMPTOMS AND IS REPORTING THE SAME TROUBLE CODES RELATED TO RECALL NUMBER: 17V683000. HOWEVER, MY VEHICLE IS NOT INCLUDED IN THIS RECALL. I WOULD APPRECIATE IT IF THIS MATTER COULD BE INVESTIGATED AND MY VEHICLES VIN INCLUDED IN THIS RECALL.
TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM) WITH THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
WHEN I TURN ON MY AIR CONDITIONING MY CAR OVERHEATS WHEN I WAS DRIVING HOME FROM WORK IT STARTED TO OVERHEAT AND I WAS STUCK ON THE HIGHWAY FOR ABOUT 2 HOURS I NEED THIS PROBLEM FIXED AS SOON AS POSSIBLE I AM IN FEAR OF THIS HAPPENING AGAIN
FOOTWELL MODULE FAILURE CAUSED THE TURN SIGNALS, INTERIOR LIGHTS, POWER WINDOWS TO FAIL TO OPERATE. THE FAILURE OCCURRED WHEN A MECHANIC TRIED TO RUN DIAGNOSTICS ON THE VEHICLE DURING ROUTINE SERVICE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2011 BMW 328XI. WHILE THE VEHICLE WAS PARKED, THE BLOWER MOTOR AND WIRING HARNESS BECAME OVERHEATED, MELTED, AND CAUSED DAMAGE TO THE GLOVE BOX AND THE PASSENGER SIDE CARPET. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BLOWER MOTOR AND HARNESS NEEDED TO BE REPLACED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
FOOTWELL MODULE FAILURE CAUSED THE TURN SIGNALS, INTERIOR LIGHTS, POWER WINDOWS TO FAIL TO OPERATE. THE FAILURE OCCURRED WHEN A MECHANIC TRIED TO RUN DIAGNOSTICS ON THE VEHICLE DURING ROUTINE SERVICE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
PASSENGER FRONT SEAT OCCUPANCY MAT/SENSOR FAILED, CAUSING AIR BAGS TO TURN ON/OFF, AND TRIGGER FALSE POSITIVES AND FALSE NEGATIVES FOR MINIMUM WEIGHT OCCUPANCY, THEREBY TRIGGERING SEAT BELT ALARM, AND DISABLING/ENABLING AIR BAGS INCORRECTLY. THIS WAS A RECALL IN THE SAME CAR, MODEL YEAR 2006. I WOULD LIKE MY FEEDBACK ON THIS SUBJECT TO HELP INITIATE THE SAME RECALL FOR THE 2011 MODEL YEAR.
AT TEMPERATURE ABOVE 87 DEGREES F (AFTER A FULL DAY IN OPEN PARKING LOT UNDER SUN) AS INDICATED ON THE CAR'S DASHBOARD, THE SEAT BELT SENSOR OF THE CAR MALFUNCTIONED. EVEN THOUGH I HAD MY SEAT BELT FIRMLY CLASPED BUT THE CAR KEPT ON BEEPING SEATBELT WARNING FOR ABOUT 5-10 MINUTES UNTIL THE TEMPERATURE INSIDE THE CAR DROPPED TO LESS THAN 87 DEGREES F. THE SEATBELT WARNING WENT AWAY AFTER I OPENED THE WINDOW AND LET THE CAR COOL DOWN OR SWITCHED ON AC IN THE CAR. THIS IS A REPEATABLE PROBLEM AND CAN BE REPRODUCED IF MY CAR IS KEPT IN DIRECT SUMMER SUN FOR AN AFTERNOON AND HAS OCCURRED A NUMBER OF TIMES IN THE PAST. SINCE AIRBAG SENSORS INTERACT WITH THE FAULTY SEATBELT SENSORS SO IT HAS POTENTIALLY SERIOUS SAFETY CONSEQUENCES AND NEED TO BE ADDRESSED BY BMW AS SOON AS POSSIBLE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I WAS DRIVING AT A SLOW SPEED DURING HEAVY TRAFFIC IN TOWN AT 4 PM ON A SUNNY DAY. THE CAR AHEAD OF ME SLOWED DOWN EVEN MORE AND WHEN I WAS TRYING TO SLOW MY CAR TOO, IT DID NOT SLOW DOWN AT ALL. I DID HIT THE CAR AHEAD OF ME AT A SLOW SPEED AND THE AIR BAG DEPLOYED CAUSING SEVERE INJURY TO MY RIGHT WRIST AND TO THE LEFT WRIST. IT CAUSED PROFUSE BLEEDING BECAUSE THE AIR BAG CAUSED CUTS IN MY WRIST AREA, VERY CLOSE TO A VEIN. A FIVE INCH HEMATOMA APPEARED WITHIN MINUTES IN THE RIGHT WRIST AND THE SKIN WAS SCRAPED OFF BOTH WRISTS. SEVERAL BURN MARKS ARE ALSO VISIBLE ALL THE WAY UP TO THE BEND OF MY ARMS. THE POLICE CAME WITHIN MINUTES AND THEY BANDAGED MY WRISTS TO TRY TO STOP THE BLEEDING. AN AMBULANCE WAS CALLED AND THE EMT WANTED TO TRANSPORT ME TO A HOSPITAL.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I WAS BACKING MY CAR INTO A GARAGE - CAR WAS IN REVERSE - I PUT MY FOOT ON THE BRAKE PEDAL AND MY FOOT WENT TO THE FLOOR - THE CAR LUNGED BACKWARD AT TOP SPEED AND CRASHED INTO THE REAR WALL OF GARAGE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
DRIVING DOWN A MAIN ROAD AT APPROX 35 MPH WHEN AN ERROR MESSAGE APPEARED ON VEHICLE DASH THAT STATED THERE IS A DEFAULT WITH THE PASSENGER SEAT BELT THAT MAY AFFECT DEPLOYMENT OF AIR BAG. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
I HAVE BRIDGESTONE DRIVEGUARD RUN FLAT TIRES ... JUST HAD MY 3RD BLOW OUT OF A FRONT TIRE IN THE LAST 18 MONTHS. ONLY 3 BLOW OUTS I'VE EVER HAD IN 48 YEARS OF DRIVING. THE BLOW OUT TODAY WAS THE REPLACEMENT TIRE FOR THE BLOW OUT 18 MONTHS AGO ... SO QUITE NEW WITH LITTLE WEAR. IN ALL 3 CASES THE TIRE BLEW OUT (FRACTURED) WHERE THE BEAD INTERSECTS THE TIRE RIM.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
I WAS DRIVING AT A SLOW SPEED DURING HEAVY TRAFFIC IN TOWN AT 4 PM ON A SUNNY DAY. THE CAR AHEAD OF ME SLOWED DOWN EVEN MORE AND WHEN I WAS TRYING TO SLOW MY CAR TOO, IT DID NOT SLOW DOWN AT ALL. I DID HIT THE CAR AHEAD OF ME AT A SLOW SPEED AND THE AIR BAG DEPLOYED CAUSING SEVERE INJURY TO MY RIGHT WRIST AND TO THE LEFT WRIST. IT CAUSED PROFUSE BLEEDING BECAUSE THE AIR BAG CAUSED CUTS IN MY WRIST AREA, VERY CLOSE TO A VEIN. A FIVE INCH HEMATOMA APPEARED WITHIN MINUTES IN THE RIGHT WRIST AND THE SKIN WAS SCRAPED OFF BOTH WRISTS. SEVERAL BURN MARKS ARE ALSO VISIBLE ALL THE WAY UP TO THE BEND OF MY ARMS. THE POLICE CAME WITHIN MINUTES AND THEY BANDAGED MY WRISTS TO TRY TO STOP THE BLEEDING. AN AMBULANCE WAS CALLED AND THE EMT WANTED TO TRANSPORT ME TO A HOSPITAL.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .