2020 BMW X4

I am filing a safety complaint for my 2020 BMW X4, VIN [XXX]. The vehicle recently began making a noticeable noise while turning. I reported this to an authorized BMW dealer before/during service and requested review for possible front-end, steering, suspension, axle, swivel bearing, tie rod, thrust rod, or vehicle-control safety issues. The dealer stated it did not find a swivel bearing issue, but identified worn thrust rod bushings and collapsed motor mounts. I was quoted approx. $1,950 for thrust rods and approx. $3,450 for motor mounts. I am concerned the worn thrust rod bushings involve the same general front suspension/steering/vehicle-handling system as the turning-noise concern I reported. I asked BMW North America and the dealer to review whether this condition may relate to or overlap with known BMW X4 steering/front axle/suspension recalls, including NHTSA Recall Nos. 19V678000, 19V738000, and 20V355000. BMW/dealer representatives stated there are no open recalls for my VIN and that BMW NA will not provide assistance, but I have not received a complete written explanation confirming that the dealer’s actual findings were reviewed against those recalls, campaigns, or safety concerns. On XXX, the service manager emailed that BMW NA Customer Relations allegedly said there are no open cases, the most recent case was closed, no assistance will be provided for suspension concerns, and the vehicle has no open recalls. The same email required return of the loaner by 5:00 PM if repairs are not approved. I am concerned this pressure is occurring before a complete safety/recall review is provided. No crash, injury, or fire occurred. I am requesting NHTSA review potential safety concerns involving the 2020 BMW X4 front suspension, steering, thrust rod bushings, swivel bearings, tie rods, motor mounts, turning-related noise, and whether additional VINs should be reviewed for recall/campaign applicability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11742911

Incident

May 25, 2026

-Electrical damage due to leak. Water entered through the roof shark fin antenna, leading to corrosion /severe water damage to the Telematics Communication Box Module. -Failure of BMW Emergency SOS Call System, GPS, and Microphone/ Voice for hands-free access. -Warning notification on dashboard "Emergency SOS Malfunction" -Vehicle taken to BMW certified service, told that water was coming from the roof antenna, shortening the TCB

NHTSA ID

11723192

Incident

Dec 30, 2025

The contact owns a 2020 BMW X4. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

NHTSA ID

11718434

Incident

Feb 17, 2026

I am filing a complaint regarding what I believe is a manufacturer defect in my BMW vehicle. During a recent visit to an authorized BMW dealership for a routine oil change, I was informed that the front tension joints (tension struts) must be replaced because the rubber bushings/gaskets are cracked and leaking fluid. My vehicle has fewer than 33,000 miles, and I drive infrequently. This was missed during the last oil change which was 6-8k miles ago. This type of failure at such low mileage is unreasonable and inconsistent with normal wear and tear. The dealership quoted approximately $1,800 plus tax, not sure if it includes a required wheel alignment, to repair the issue. BMW has declined responsibility and stated the damage could caused by road conditions. However, after researching this issue, I have found that premature failure of BMW front tension strut bushings is a widely reported and recurring problem affecting many BMW vehicles at low mileage. This indicates a design or manufacturing defect, not misuse. This defect presents a serious safety risk, as failed or leaking tension joints can lead to: Loss of steering control Poor braking stability Increased risk of crash Despite the known nature of this problem, BMW has not issued a recall or provided coverage, placing the financial burden and safety risk on consumers. I am requesting that this issue be formally investigated and that BMW be held accountable for repairing or reimbursing this defect, as it poses a potential vehicle safety hazard and appears to be systemic.

NHTSA ID

11708524

Incident

Dec 10, 2025

I went to the car wash and when I turned my car back on it stated the the Driver's Restraints system malfunction.

NHTSA ID

11688269

Incident

Sep 16, 2025

The Oil filter housing on my BMW X4 failed randomly while parked over night causing my vehicle to be depleted off coolant. If you want to inspect the part you will have to reach out to bmw of Columbus for documentation and I can provide the record for repair once complete.This caused my vehicle to be immobilized. If my vehicle had been on the road like previously I would’ve been stranded. There were no warning lights or leaks prior to the vehicle malfunctioning. I ubered to get coolant and once filling the reservoir the coolant immediately leaked out resulting in me needing a tow to the dealership. This problem has been reproduced with many dealers as there’s numerous of report of this online and I believe the dealer has inspected this part but is refusing to replace or recall this part under any type of program or create any type of solution to make this not happen again. There wasn’t any small leaks or warning lights shown before this issue spawned all at once then after showing the low coolant light.

NHTSA ID

11671661

Incident

Jul 3, 2025

Seatbelt driver restraint malfunctioning light came on .

NHTSA ID

11626312

Incident

Oct 19, 2024

The contact owns a 2020 BMW X4. The contact stated that while driving at an undisclosed speed, the "Restrain System Fault" message was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side seat belt. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V164000 (Seat Belt, Air Bags) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

NHTSA ID

11595719

Incident

Jun 9, 2024

Mileage

42,000 mi

The NVLD limited emissionrelated warranty for defects in materials or workmanship has been extended to 15 years/150,000 miles as determined from the original in-service date.

The manual starting of electronic engine oil level measurement from inside the vehicle, usually afterperforming an engine oil service task, is inoperative or it may lock up at between a 15% to 30% completionrate.

Once the Telematics Module (TCB2) enters sleep mode, a BMW Data Services trigger for Remote Services(remote engine start, lock/unlock/climate conditioning) will not be able to reactivate the TCB2. Due to this issue, Remote Services will not function in the vehicle when parked and locked.

The EVAP systems purge (vent) valve limited warranty for defects in materials and / or workmanship has been extended to 15 years / 150,000 miles as determined from the original first in-service / delivery date.

SHARK FIN ROOF ANTENNA SEALING SETTLEMENT Extended Warranty

The EVAP systems purge (vent) valve limited warranty for defects in materials or workmanship has been extended to 15 years / 150,000 miles as determined from the original in-service date.