Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2003 Cadillac CTS submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY 2003 CADILLAC CTS CAUGHT ON FIRE. FIREMAN SAID THAT IT WAS THE WINDSHIELD WIPER MODULE THAT CAUGHT ON FIRE. THE CAR WAS PARKED FOR HOURS AND FIRE STARTED WHILE WE WAS SLEEPING. THE WHOLE ENGINE IS BURNT UP AND THE CAR IS TOTALED. NOW I HAVE NO CAR AND NO MONEY TO GET ANOTHER CAR.
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS AT A STOP, THE REAR WINDOW EXPLODED WITH A LOUD NOISE. THE GLASS SHATTERED INTO PIECES WITHOUT WARNING. THE PASSENGERS IN THE REAR SEAT INFORMED THE CONTACT THAT THEY SAW A SPARK. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OLD. THE CONTACT STATED THAT THE DEALER DID NOT INSPECT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
HAD THE WIPERS ON, RAIN STOPPED WINDSHIELD WIPERS WOULD NOT SHUT OFF. BROUGHT CAR TO BE DIAGNOSED. FOUND WIPER POWER COVER DEFECTIVE. AUTO SERVICE FOUND THAT THE PART WAS ON BACK ORDER. I HAD TO GO WITHOUT WIPERS FOR A WEEK BEFORE PART WAS IN. AUTO SERVICE SAID THAT PART WAS NOT IN STOCK ANYWHERE IN TAMPA. HAS THIS BEEN A PROBLEM FOR CTS OWNERS SEEING THE PART IS SCARCE? HAS THERE BEEN OR GOING TO BE A RECALL? *TR
I'VE HAD NUMEROUS PROBLEMS EVER SINCE I BOUGHT MY 2003 CADILLAC CTS. MY ENGINE STARTS SMOKING UNDER THE HOOD WHEN I TURN ON MY HEATER WHEN IT'S COLD OUTSIDE. I REPLACED MY BRAKE LIGHTS SEVERAL TIMES. MY WINDSHIELD WIPER MODULE IS BROKE. I HAD TO GET A NEW MOTOR FOR MY WINDOW BECAUSE THAT BROKE. I HAD NOTHING BUT PROBLEMS WITH THIS CAR AND MANY OTHER PEOPLE HAVE THE SAME CONDITIONS AS ME. WHY ISN'T IT ON RECALL ??? I MEAN WE PAID GOOD MONEY FOR IT SO WE SHOULD GET THE SAME QUALITY BACK !!! I KNOW GM HAS TO REVIEW OUR COMMENTS. THEY JUST DON'T CARE ABOUT THERE CUSTOMERS. GM NEEDS BETTER CUSTOMER SERVICE BECAUSE THERE SERVICE SUCKS!!!! RECALL....RECALL....RECALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *TR
WE PURCHASED STS IN AUG 03 AND NOTICED THE FIRST DAY A SMALL HAIRLINE CRACK IN THE FRONT WINDSHIELD, UPPER RIGHT HAND CORNER...MATAGA REPLACED THE WINDSHIELD AND ADVISED US THAT IT WAS A STRESS CRACK AND THEY HAD OTHER UNITS WITH THIS CONDITION...I NOTICED ONE YEAR LATER, THERE IS A CRACK IN THE REPLACED WINDSHIELD AT THE SAME LOCATION!!!*AK
SUN ROOF MALFUNCTIONES, BEGINS INTERMITTENTLY WITH EITHER SLOW OR NON-RESPONSE WHEN TURNING DIAL TO CLOSE; GRADUALLY WORSENS. SUNROOF HAS OPENED TO "VENT" POSITION ON ITS OWN WITHOUT TOUCHING CONTROLS. MODULE AND HOUSING REPLACED SEVERAL TIMES, PROBLEM CONTINUES TO RETURN. MODULE IS CURRENTLY BEING REPLACED FOR FOURTH TIME.*AK
WHEN RUNNING A/C THE DEFROSTERS LEAK COLD AIR AND CONDENSATION ACCMMULATES ON OUTSIDE OF WINDSHIELD. DEALER (HENNESEY CADILLAC, ATLANTA) STATES VEHICLE WAS DESIGNED THIS WAY. I DO NOT FEEL A VEHICLE IS DESIGNED SO THAT YOU HAVE TO RUN WINDSHIELD WIPERS WHEN IT IS NOT RAINING. IMPAIRS VISIBILITY.
CONSUMER COMPLAINED ABOUT DEFROSTER NOT WORKING PROPERLY. MANUFACTURER WAS CONTACTED, AND STATED THAT VEHICLE WAS DESIGNED THAT WAY.*AK
WINDSHIELD GETS FOGGED UP, MAKES VISIBILITY DIFFICULT WHEN DRIVING. DT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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