Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2004 Cadillac CTS submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
fuel pump was failed replaced under recall back in 2016. Now again the fuel pump has failed again vehicle stalled. Please have GM repair it again under previous recall remedy. Please see attached photo
ON MAY 18TH, 2018 I PURCHASED A 2004 CADILLAC CTS FROM TOP NOTCH AUTO. THE GAS GAUGE, BRAKES, A/C, BLINKERS DASH BUTTONS ALL WERE NOT WORKING. HE SAID TO BRING IT THE NEXT DAY AND THEY WOULD FIX IT ALL. I RAN OUT OF GAS GETTING THERE THE NEXT DAY DUE TO NOT HAVING A WORKING GAS GAUGE. I SPENT THE ENTIRE DAY THERE AND THEY DID NOTHING TO FIX THE CAR. THE NEXT DAY THE COMPUTER (ECM) WENT OUT ON THE CAR AND THE ENGINE LIGHT CAME ON SAYING THE CATALYTIC CONVERTER WAS BAD. I TOOK THE CAR BACK AND ASKED FOR MY MONEY BACK AND THEY SAID NO BUT WOULD FIX IT AND THEY HAD THE CAR FOR OVER TWO WEEKS. THEY SAID EVERYTHING WAS FIXED BUT I NOTICED THE CAR WENT FROM 176000 MILES TO 101000 MILES (ODOMETER ROLLED BACK). I ASKED ABOUT THIS AND HE SAID IT WAS LEGAL AND NECESSARY TO FIX THE CAR. THE DAY AFTER GETTING IT BACK THE SERVICE ENGINE LIGHT CAME ON AGAIN AND THE CAR WOULD NOT GO OVER 20MPH ON THE ROAD. THE CODES READ PO121, PO23 AND THIS TIME IT WAS THE THROTTLE BODY AND WIRING THAT WERE BAD. THE DEALER WOULD NOT PAY FOR IT. I PAID $498 OUT OF POCKET AND ANOTHER 3 DAYS WITHOUT THE CAR. I TOLD HIM THE BRAKES WERE STILL BAD AND THE CAR BARELY STOPS AND PULLS HARD TO THE RIGHT. ON FRIDAY JUNE 22ND THEY TOLD ME TO COME IN TO GET THE CARS VIN CHECKED OUT FOR MY REGISTRATION AND SO THEY CAN LOOK AT THE BRAKES. THEY SAID THEY BRAKES ARE FINE (THEY ARE NOT) AND HE TOOK MY KEYS AND WOULD NOT RETURN THEM UNTIL I SIGNED DOCUMENTATION SAYING I WOULD NOT COMPLAIN OR TAKE HIM TO COURT. IT IS NOW JULY 9TH, 2018 AND THEY WILL NOT GIVE ME MY PLATES OR REGISTRATION AND SAY I AM STUCK PAYING FOR THIS DEATH TRAP OF A CAR.
STRONG SMELL OF GASOLINE LEAKING FROM FUEL TANK WHEN FILLED OVER 3/4 TANK AND SENDING UNIT NOT OPERATING PROPERLY WITH SOME NOTICEABLE HESITATION , FUEL GAUGE NO LONGER REPORTS CORRECT AMOUNT OF FUEL IN TANK SAME ISSUE AS CADILLAC CTS-V NHTSA CAMPAIGN NUMBER: 14V542000,WITH THE FUEL PUMP SENDING UNIT OVERHEATING AND BURNING A HOLE IN THE UNIT.
WENT TO JIFFY LUBE TO GET ENGINE OIL CHANGED. ON THE WAY HOME MY CAR STARTED TO STALL, THEN SHUT OFF. TOOK IT TO THE GMC CADILLAC DEALER AND THEY STATED I NEEDED A NEW FUEL PUMP, AND THAT THERE IS A LEAK. I SEARCHED ONLINE AND THERE IS NUMEROUS RECALLS FOR THIS EXACT SITUATION, HOWEVER MY VEHICLE IS NOT UNDER THIS RECALL. *TR
THERE WAS A CAMPAIGN NUMBER 14V-542. FOR CTS-V RECENTLY NOT FOR CTS FOR THE SAME PROBLEM. WE HAD NO ALARM INDICATING THAT FUEL PUMP WAS FAULTY. AFTER VERIFICATION AT THE DEALER WE WERE TOLD THE FUEL PUMP MODULE MELTED. THEY DID NOT UNDERSTAND WHY THE CAR DID NOT CATCH ON FIRE. THE ONLY INDICATION WE HAD WAS A STRONG SMELL OF GASOLINE. THE GARAGE REPLACED FUEL PUMP MODULE AND CONNECTION. *TR
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 75 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER. THE DEALER STATED THE FUEL SENDING UNIT MALFUNCTIONED, PREVENTING FUEL TO REACH THE ENGINE. THE DEALER STATED THE FUEL SENDING UNIT NEEDED TO BE REPLACED AND THE ENGINE NEEDED TO BE REPLACED AS WELL. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 55,000.
FUEL TANK SHOWING FULL TANK OF GAS. DRIVING NORMALLY, CAR SUDDENLY DIES, NO POWER TO STEERING OR GAS PEDAL. PULLED OVER TO SIDE OF ROAD, CALLED ONSTAR, POLICE AND TOW TRUCK SUMMONED TO SCENE. TOW TRUCK TOWED ME TO NEAREST CADILLAC DEALERSHIP, CAR LEFT OVER THE WEEKEND. MONDAY MORNING DEALER CALLS TO SAY FUEL PUMP IS DEFECTIVE, AND THAT TANK WAS BONE DRY, EVEN THOUGH GAUGE WAS REPORTING 100% FULL...THIS ALL A RESULT OF THE FUEL PUMP PROBLEM. CAR ONLY HAS 6,200 KILOMETERS (ABOUT 3,500 MILES). FUEL PUMP WAS REPLACED, HOWEVER FUEL RANGE STILL REPORTING RIDICULOUS VALUES, JUMPS ALL OVER THE PLACE, GAUGE STILL NOT ACCURATE, AM AFRAID OF LOSING POWER AND THAT THE GAS WILL RUN OUT WITHOUT MY KNOWING IT. *NM
DT: THE CONTACT STATED WHILE DRIVING THE VEHICLE IT STALLED AND COULD NOT BE RESTARTED. THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND DETERMINED THE GAS TANK WAS DEFECTIVE. THE GAS TANK WAS BENT, AND THE FUEL COULD NOT GET TO THE ENGINE. THE VEHICLE WAS UNDER WARRANTY AND WAS REPAIRED BY THE DEALER. *AK UPDATED 11/30/2005 - *NM
SEVERAL ISSUES WITH THE 2004 CADILLAC TO REPORT. #1 (MOST SIGNIFICANT) THE REAR SEAT CHILD SEAT LATCH MECHANISM DOES NOT WORK. I HAD THIS INSPECTED BY THE DEALERSHIP AND THEN ADMITTED THAT THE DESIGN IS DEFECTIVE AND WILL NOT PROPERLY LATCH AND HOLD THE BELT. ANY WIGGLING OF THE SEAT WILL LOOSEN THE BELT THROUGH THE LATCH. THE CADI DOES NOT HAVE A LOCK TYPE MECHANISM WHERE YOU PULL THE BELT ALL THE WAY OUT AND THEN IT WON'T GIVE. THEY CLAIM THE LATCH MECHANISM WILL HOLD. I DROVE AROUND FOR TWO WEEKS WITH A TWO YEAR OLD IN A FOUR INCH SLACKED CAR SEAT. #2 - REMAINING MILES DISPLAY IS DEFECTIVE. I RECENTLY RAN OUT OF GAS WHEN THE DISPLAY READ "41 MILES REMAINING". THE SERVICE DEPARTMENT ADMITTED THAT THIS IS THE SIXTH TIME THEY HAVE SEEN THIS AND THAT I SHOULD US THE GAUGE AND NOT THE DISPLAY. WHAT IS THE POINT OF THE DISPLAY? VERY DANGEROUS! I WAS STRANDED ON THE SIDE OF THE ROAD IN A SNOW STORM FOR OVER AN HOUR. #3 - BOSE CD PLAYER HAS ERRORED OVER 20 TIMES AND LOCKS UP WITH AN "INITIALIZING CD" ERROR. NOT COMMON TO ANY ONE CD. CD PLAYER WILL LOCK UP AND WILL BE UNUSABLE FOR FIVE MINUTES TO TWO DAYS. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .